vB Easy Archive - porting numbers?

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porting numbers?
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Posted by: FuKThEiVeS

When porting an existence phone number from a diffrent carrier do u need the account number ? Or can u overpass that part?

Posted by: SpaZMonKeY

Depends on the department....... But I would always make sure to have the Account Number, as thats how its usually done.

You can call your old provider, and they can give you your account number. It is also on your bill. If you call them, be prepared for questions about why your leaving lol.

Posted by: FuKThEiVeS

What if the customer doesnt have the account number with them ? Then I lose a sale. Is it a must to put the account number ?

Posted by: PhantomFone

Quote:

Originally Posted by FuKThEiVeS

What if the customer doesnt have the account number with them ? Then I lose a sale. Is it a must to put the account number ?

The sale isn't a total wash. You can have the customer call and get the account #. Which I don't recommend b/c the rep on the other end will ask them a ton of questions and try to get them to stay.

Often I have used the customer's SSN when they don't have the account # and it's gone thru without a problem.

Posted by: SoCal91302

Quote:

Originally Posted by PhantomFone

I have never heard that before. What providors have you had success with?

Posted by: MrAlifEkin

If the customer has online billing you can log onto their account and retrieve the account number that way. If not, I tell my customers to call the carrier to get the account number. If the CSR from the other carrier questions why they need it, i tell the customer to say that they are paying their bill and they need the account number because they're filling out a check, don't have the bill in front of them, and they'd like it for record purposes. Works everytime.

Posted by: SpaZMonKeY

Quote:

Originally Posted by MrAlifEkin

If the customer has online billing you can log onto their account and retrieve the account number that way. If not, I tell my customers to call the carrier to get the account number. If the CSR from the other carrier questions why they need it, i tell the customer to say that they are paying their bill and they need the account number because they're filling out a check, don't have the bill in front of them, and they'd like it for record purposes. Works everytime.

Thats usually the best method.

Personally, when I worked sales at RadioShack, I would call their old service provider for them, and get the account number. Sometimes they would ask to speak with the customer, and almost always the customer gets the number and just hangs up lol.

But in no way is it wrong to call up the other provider to get the number. Your a rep helping the customer out.

Posted by: SuxBeingU

you can also activate a new line with a new number and port after the activation. Customer can gte the account munber and call the port center to do port after the fact.

Posted by: IseeOrangepeopl

I've had a few customers do that. They wanted to try out the service first though and make sure it worked where they lived...because you never can trust those wireless people

Make sure though when you finally do the port you tell them why you didn't do it right away. I had one porting guy tell me he was going to charge for a number change until he understood what was hapenning. He just didn't understand the first three times I told him

Posted by: mafiazz

some carriers you can just use the phone number as the account number and it would work..

Posted by: Khaotica

Wirelessly posted (HTC-8100/1.2 Mozilla/4.0 (compatible; MSIE 5.5; Windows CE; PPC; 240x320))

I just get them to call as I start to process the paper work.

Posted by: SJ3Nole98

I've found that the customer's 10 digit mobile number works just fine as the account number. The only company that does not work where you will need the account number is NEXTEL! Of course it's always best to have the account number for all ports, but if the customer can't get the account number and you have closed the sale the 10 digit mobile number is fine.

Posted by: SoCal91302

Quote:

Originally Posted by SuxBeingU

you can also activate a new line with a new number and port after the activation. Customer can gte the account munber and call the port center to do port after the fact.

Company doesn't want us to do this because it looks like churn, but it is better than letting them walk and taking the chance that they come back later to porting with a different rep.

Posted by: IseeOrangepeopl

I've had some problems with Nextel ports. Not in getting the account number but in getting a lovely little thing called port guard taken off. It seems like we have to pull teeth to get that off there so we can process the port because the rep tends to freak out.