vB Easy Archive - How many people are frustrated with RAZR issues ??

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How many people are frustrated with RAZR issues ??
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Posted by: Ralph714

I swear. There is not a day that goes by while Im at work and either a customer walks into the store or calls the store phone complaining about their RAZR.

Problem 1. I never recieve my calls. People have to leave me a message for me to call them back.

Problem 2. I cant hear out of this RAZR. Can you make it any louder ?? I always have to put it on speaker phone.

Problem 3. My LCD went white.

Problem 4. Everytime Im writing a text message it tends to freeze right in the middle of the text.

Problem 5. WHY IS THERE DIRT OR SAND INSIDE MY LCD ??????

Problem #5 is the newest complaint I've seen. Please, Please, post your comments on this thread. Im sick and tired of Moto coming out with a new color. Change the damn phone. PLEASE !!!!!!

Posted by: SoCal91302

Quote:

Originally Posted by Ralph714

I swear. There is not a day that goes by while Im at work and either a customer walks into the store or calls the store phone complaining about their RAZR.

Problem 1. I never recieve my calls. People have to leave me a message for me to call them back.

Problem 2. I cant hear out of this RAZR. Can you make it any louder ?? I always have to put it on speaker phone.

Problem 3. My LCD went white.

Problem 4. Everytime Im writing a text message it tends to freeze right in the middle of the text.

Problem 5. WHY IS THERE DIRT OR SAND INSIDE MY LCD ??????

Problem #5 is the newest complaint I've seen. Please, Please, post your comments on this thread. Im sick and tired of Moto coming out with a new color. Change the damn phone. PLEASE !!!!!!

All of the above, plus...

#6 Why is there a buzzing noise coming from my speaker?

Posted by: Freakshow105

#7 What is that high pitch sound in my speaker?

Posted by: NukuCamui

I dont really have any problems with my razr, but I used to hear those types of complaints daily. The only "problem" I have is my phone rebooting itself when I connect to media net, but that happens very rarely.

Posted by: mobile weasel

# 8 the keypad locks itself up

Posted by: Odelisque

Most common calls to XBM for the Razr are:

1. Power issues. Turns off randomly, won't hold a charge
2. Blank display
3. keypad quits working
4. Buzzing in the earpiece

Posted by: impyman

All of the above; however, we received a shipment of the razr's when they first came out and seven, YES SEVEN of them rejected the sims. Since then we have not received any more shipments of the razr until now. The V3I. Well see about phone issues.

I guess i cant associate with the common problems. But i do sympathise.

Problems: random resets, dust under screen.........despite all these problems, STILL the most popular phone company. I think Nokia is in second.

Posted by: spiritofseth

I refuse to sell any motorola product in my store they are just here if they insist on buying them, we used to do soo many returns on those pieces of trash

Posted by: panther820

I agree, Motorola has really produced crappy phones. The SLVR is also a big problem for us.

Posted by: Cingular13

I hear the next two years of RAZR's are going to ship with the XBM card already packaged in the box.

Posted by: shorty28

Problem 5. WHY IS THERE DIRT OR SAND INSIDE MY LCD ??????

Biggest problem in our area. We get these contruction workers, drywallers, plumber, etc. and they bring in what was once a sophisticated piece of equipment to what is now reduced to a dirty malfunction piece of sh**! The RAZR isn't for everyone. But, yea, i do agree, the RAZRs our the most problematic phone in our store and i'm about to believe the hype. It's a piece of crap.

Posted by: Cingular13

Add this problem to the list of problems - The people who buy the phone, and I am not only talking about the RAZR.

Many people seem to think that their phone should last for the entire 2 years no matter what. Even the most well made phone CAN go bad, get over it.

Also, people do all kinds of research before they buy a car but none when it comes to their cell phone. They find the free one, see an ad, see something cool, and they have to have it. Hey, you picked it, you live with it.

Posted by: NukuCamui

Couple problems I have noticed with mine.

RAZR will reboot when connected to the internet. It wont happen often, but when it does, it usually happens 3-5 times in a row. Power cycling does NOT help.

Insert sim error. Also invalid battery error.

Posted by: V3 Man

What IS that bussing/high-pitched sound in the Earpeice?

Posted by: V3 Man

Well my camera is officially stuffed...AND I ONLY GOT THE PHONE LAST NIGHT!!! I am so anoyed because the camera doesn't work and the phone freezes so much it's not funny....

Posted by: ~X~

The problems with this phone is ridiculous.

Aside from being the most overrated phone in the lineup, it's the same old POS with different colors and the same problems.

The most common problem I hear about is either the outside screen going blank or the phone just quits completely, no reason given.

Posted by: shorty28

OMG i can't believe that i used to drool over this phone about 2 years ago, when it was first released. now i just pity those consumers that purchase this POS.

Posted by: Cingular13

Can anyone confirm that the KRZR is going to have these features? Hopefully we can get an 'exclusive' on them like we did with the RAZR.

1. Power issues. Turns off randomly, won't hold a charge
2. Blank display
3. keypad quits working
4. Buzzing in the earpiece

Posted by: phild4000

Quote:

Originally Posted by Cingular13

Can anyone confirm that the KRZR is going to have these features? Hopefully we can get an 'exclusive' on them like we did with the RAZR.

1. Power issues. Turns off randomly, won't hold a charge
2. Blank display
3. keypad quits working
4. Buzzing in the earpiece

Forget exclusive, doesnt verizon already have it out?

Posted by: Damian7132

I dont sell the Razr unless forced to by the customer i normally go why get the Razr get the C417 it does almost everything the Razr does its slim it comes in black and red its inexpensive and i wont see you back for at least another 18 months have a nice day

Posted by: shorty28

Quote:

Originally Posted by Damian7132

I dont sell the Razr unless forced to by the customer i normally go why get the Razr get the C417 it does almost everything the Razr does its slim it comes in black and red its inexpensive and i wont see you back for at least another 18 months have a nice day

i agree, but the C417 can only use the bluetooth technology to pair with an earpiece. we could'nt transfer images or ringtones with it. sad, cause it's kinda cool.

i always recommend the LG CU500 instead. because it's cooler, it's 3G, has memory card input, cingular video, it's cheaper, reception is a helluva lot better (even for an LG), plus the customer almost always get the media max feature.

i am so anti-motorola now. i always exclude showing the customers any moto products during my sales presetation, unless they ask about it.

Posted by: Cingular13

I am with you on the LG CU500 - you can't beat that price with the number of features that come on it and its an easy phone to sell media max with. We have had very few complaints about it so hopefully it will turn out to be a good product (fingers crossed). I have to give my thumbs up to LG (but I won't give a little smiley face or confirmation tone to them) for improving their products, as much as people on this forum bad mouth the LG C225 we have actually had very few complaints about it.

Quote:

Originally Posted by shorty28

i am so anti-motorola now. i always exclude showing the customers any moto products during my sales presetation, unless they ask about it.

Posted by: elushon

Yeah anyone who asks about a v3 always ends up looking at a 3125 first...Because well...All they see is black and thin and think it's the RAZR.

I do tell them what it is and why it's different/100000000000000 times better. And pretty much gaurentees a smartphone connect.

Posted by: 3rdCoastGSM

The bluetooth on my phone stop working. Can you fix this ????

Posted by: holaDude

Me, because mine has dirt under the screen and the ear piece is starting to go out. Good thing I still have warranty on it and a warranty service center here I can go to. I wonder if I can get the v3i in place of it.

Posted by: shorty28

hey, do any of u guys bad mouth particular phones?

The reason i asked is because most of my customers ask me my opinion about the phone and i usually keep it real with them. If they ask me about the RAZR, i tell them that i don't like it because its a poorly manufactured phone and its fragile, which almost always help me get an accessory sale and insurance feature.

I always badmouth LG products especially the 225. I tell them that it has poor reception and the quality of it isn't good that's way its less expensive than the other phones.

I pretty much had every phone in the store except the 3125, 6030, and the z525a.

My question is: does the customer deserves an honest opinion or do we have to support some poor product that the customer decides to purchase even if we know that its bad? Is it a matter of my opinion or the customers decision and budget?

Posted by: freelight

Quote:

Originally Posted by shorty28

hey, do any of u guys bad mouth particular phones?

The reason i asked is because most of my customers ask me my opinion about the phone and i usually keep it real with them. If they ask me about the RAZR, i tell them that i don't like it because its a poorly manufactured phone and its fragile, which almost always help me get an accessory sale and insurance feature.

I always badmouth LG products especially the 225. I tell them that it has poor reception and the quality of it isn't good that's way its less expensive than the other phones.

I pretty much had every phone in the store except the 3125, 6030, and the z525a.

My question is: does the customer deserves an honest opinion or do we have to support some poor product that the customer decides to purchase even if we know that its bad? Is it a matter of my opinion or the customers decision and budget?

I badmouth a product if I know it will likely get returned. The way I see it, my job is to qualify the customer thoroughly and sell them a product and service that will work best for them. For instance, the low-end LG phones are garbage, and I wouldn't wish them on anyone. Furthermore, I use this as a sales tactic - if I'm honest with the customer about the shortcomings of a particular product, they are more likely to consider the prodcut that I do recommend.

Funny thing is, I don't badmouth the Razr. I haven't been having any major problems with mine - sure, there's a little dust under the LCD, and the earpiece is poor, but all in all it's a decent phone and actually quite sturdy compared to some others. I've been known to drop it out of my hand numberous times. I've dropped it on concrete once, and all that did was crack the glass that covers the outer LCD - nothing else, no new problems. I do tell my customers that in any delicate device as mass-produced as the Razr there are bound to be some defects in the bunch, but that it's a good phone overall. Helps sell extended warranties.

Posted by: mobile weasel

Beauty is in the eye of the beholder. Always point out the pros of a product. Maybe your V.P. will send someone in to purchase a Razr. Even though you explain that another phone is better and why , all they understood is that you said the phone was a peice of junk.(which it is). Plus someone they know could have the phone and like it and thats why they are there..

Posted by: Damian7132

With the Razr i will tell the customer that i dont recommend it because if i take all the phones i have sold and all the phones that i have had to return on DOA or how many Razr customers i have given the XBM number too.Well you get the idea and most customers understand as well.Yes you can purchase a Razr that doesnt have a problem but i swear its like playing Russian Roulette with Three bullets in the chamber.Yeah you might not get shot but i dont like the odds LOL.

Posted by: cingular53dp

I knew it wasnt just me but the dust i havent seen for awhile i know they had an issue last year with a seal....but I just use the line that we have had the razr for over two years and it is old technogly and sell them something else unless they insist and then i highly recommend ins.

Posted by: oneaznriceboi

I'm honest with my customers. I tell them what I honestly think and if they still want the razr, good for them. I get paid the same comision on an acto/upgrade no matter what phone I get so I might as well be honest with them so I don't see them back in two months with a broken phone.