vB Easy Archive - P990i Connecting and hitting numbers ?????

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P990i Connecting and hitting numbers ?????
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Posted by: Yianni54

Hello,

I just got my P990i yesterday. So far it is a nice upgrade from P910i.

However, I seem to have a problem. When I call my company's customer service # and the prerecorded message begins speaking, I go to press 0 to get an operator but nothing happens. I can't hear the tones and it doesn't interupt the recording and connect me to the operator. Now when I do this with my P910i or Z710i it works fine. Here is the number 888-524-7266. Please let me know (P990i users) if this is a bug in my phone or in everyone's. THANKS

Posted by: Sfkn2

Works for me.

Posted by: Yianni54

Are you using the P990i? Did you call the bumber 888-524-7266? What firmware you running? Thanks

Posted by: D4SSWME

I have the keypad or flip removed and also can't get past the operator message.

I've not tried dialing the number with the keypad installed.

Posted by: Yianni54

Not sure it would make a difference

Posted by: D4SSWME

have you considered creating a new contact with that 888-number and then adding a pause with p and then 0 and then dialing from the contact list...just a thought...lets also wait and see how prefrknlude does it

Posted by: Sfkn2

sorry, responding kinda slow. I'm on R7A firmware. I didn't need to add a pause.. just hit the 0 when the operator starts talking.

Posted by: Yianni54

Just to confirm. You have a P990i and you tried this with 888-524-7266?

Posted by: Sfkn2

Yes, P990i.

Posted by: Sfkn2

Weird.. I tried hitting the other options such as 1, 2, or 3.. only 0 works.

Posted by: Sfkn2

Btw, this may be on the same topic:

Can you guys switch to speaker phone mode while it's still dialing?

Posted by: D4SSWME

have same firmware but doesn't work for me...I have the keypad removed though..tried using the keyboard alt 0 method and nothing...still continue to hear the operator message

Posted by: Yianni54

Thanks everyone for trying this out. I appreciate your time. Its so frustrating, this 888 number is my customer service number that I need to call about 5-10 times a day. I just don't get ALL my other SE phones can get through this, but not the P990i.

What can I do? Is there anyway we can get SE to fix this?

Posted by: artesea

Well when I call touch tone phone numbers, pressing 1, 2 etc with the flip off works fine to direct me through the menus.

Posted by: L Bo

I couldnt dial either when I called that number, but I see why. I had the same problem when I try activating a gift card from AMEX. The call shows as "calling" and not "connected" which will not allow you to do anything until the phone receives that "connected" status.

This would seem like an service operator issue rather than SE. Are you using TMO also?

Posted by: L Bo

I would like to add that with all the glitches in this phone, I wouldnt put it past SE that its on their side either.

Posted by: shockdaddyd

Quote:

Originally Posted by L Bo

I would like to add that with all the glitches in this phone, I wouldnt put it past SE that its on their side either.

Excuse the question but what glitches are you referring to?

Just got mine this week so I'm trying to figure it all out -- quite a change from the earlier Pxxx phones -- all of which I've owned.

Posted by: Yianni54

Yes, also on Tmobile! I agree, the phone hears the message but does not say "connected". I cant blame tmobile because it works fine for my p910i and z710i.