vB Easy Archive - I too am jumping ship....

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I too am jumping ship....
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Posted by: MrAlifEkin

It seemed like these past weeks, Cingular has been on a hiring frenzy. This forum and my store are proof of this. Yes, you all have heard my rants and complaints. I wish the best of you "new guys" and hope your ambitious attitudes will last at least 3 months (i'll be amazed if you still have that "go get 'em" attitude in 6).

The time has come for me to finally give my two weeks notice. I've been with this company almost three years and have just about had it. With all the free phones and free minutes i have, it just isn't worth it anymore. Luckily I've found a job much more related to what my degree is in. I'll be working for a local Business to Business ISP as an IT consultant, building and maintaining networks. Upgrading and migrating servers, and application development.

I hate where this industry is going, and most of all I hate my customers. I actually gave my two weeks notice a week and a half ago. Needless to say there will be lots of gnashing of teeth after my last day. LOL. I've told so many customers that I will personally credit their accounts just to get them out of the store and to come back and see me next month if nothing shows up on their bill. Imagine the look on their face when they don't get that credit and find that i'm no longer there. My last day is going to be a riot. Anyone who pisses me off will get equal treatment right back.

Maybe now those reaccuring nightmares will stop. Idiots complaining about dropping a call or their screens going white can kiss my ***. To stick it to this industry even more i purposely scored a 40% on my last mystery shop. The shopper couldn't have been more obvious. I just wanted to get her out of there as fast as I could. I've never felt better in my life. I've stopped trying to sell features and cram data down people's throats. Not worrying about five stupid quotas is finally a relief. Good luck to the rest of you. I'm outta here!!!

Posted by: Mazzel

i second that...i third that, i'm not sure about issuing credits, theres just some moral ambiguity about that, the trouble will fall on your co-workers and unless you absolutely despise them thats just very wrong

but i feel the same way, the telecom industry is a blood sucking, nazi-run group who deserve an implosion via a massive staffing walk-out to make them realize just how hard the job really is

Posted by: SoCal91302

Quote:

Originally Posted by MrAlifEkin

It seemed like these past weeks, Cingular has been on a hiring frenzy. This forum and my store are proof of this. Yes, you all have heard my rants and complaints. I wish the best of you "new guys" and hope your ambitious attitudes will last at least 3 months (i'll be amazed if you still have that "go get 'em" attitude in 6).

The time has come for me to finally give my two weeks notice. I've been with this company almost three years and have just about had it. With all the free phones and free minutes i have, it just isn't worth it anymore. Luckily I've found a job much more related to what my degree is in. I'll be working for a local Business to Business ISP as an IT consultant, building and maintaining networks. Upgrading and migrating servers, and application development.

I hate where this industry is going, and most of all I hate my customers. I actually gave my two weeks notice a week and a half ago. Needless to say there will be lots of gnashing of teeth after my last day. LOL. I've told so many customers that I will personally credit their accounts just to get them out of the store and to come back and see me next month if nothing shows up on their bill. Imagine the look on their face when they don't get that credit and find that i'm no longer there. My last day is going to be a riot. Anyone who pisses me off will get equal treatment right back.

Maybe now those reaccuring nightmares will stop. Idiots complaining about dropping a call or their screens going white can kiss my ***. To stick it to this industry even more i purposely scored a 40% on my last mystery shop. The shopper couldn't have been more obvious. I just wanted to get her out of there as fast as I could. I've never felt better in my life. I've stopped trying to sell features and cram data down people's throats. Not worrying about five stupid quotas is finally a relief. Good luck to the rest of you. I'm outta here!!!

I'm glad everything has worked out for you. Good luck with your new job.

Posted by: gregsmith59

Quote:

Originally Posted by MrAlifEkin

... I've never felt better in my life. I've stopped trying to sell features and cram data down people's throats. Not worrying about five stupid quotas is finally a relief. Good luck to the rest of you. I'm outta here!!!

Ha! It's the weak and honest like you that undermine Cingular's efforts to suck their customers dry. You should be ashamed. Good riddance. Let the real men sell like it should be done. Blah blah blah...

Just kidding.

Good luck at what sounds like a much better job for someone with technical skills.

Posted by: MrAlifEkin

Quote:

Originally Posted by Mazzel

i second that...i third that, i'm not sure about issuing credits, theres just some moral ambiguity about that, the trouble will fall on your co-workers and unless you absolutely despise them thats just very wrong

but i feel the same way, the telecom industry is a blood sucking, nazi-run group who deserve an implosion via a massive staffing walk-out to make them realize just how hard the job really is

don't worry. Since I actually like my co-workers I have thought it through. I tell the customers that i'm issuing credits, that i'm the only one that can do so at that store. I explain to them that i'm the senior sales consultant (I reall am) and hand them my business card.

To be honest they'll probably b***h at my manager after I leave. A manager whom I could care less about...

Posted by: Closethesale

whats wrong with that guy, i am new to cingular but not this buisness i have worked with verizon before, all i can say is this is a great industry to be in, and the money is great. If you can't take the heat get out of the kitchen.
Good luck with your next job cause in a month you will hate them too!

Posted by: Mazzel

Quote:

Originally Posted by Closethesale

whats wrong with that guy, i am new to cingular but not this buisness i have worked with verizon before, all i can say is this is a great industry to be in, and the money is great. If you can't take the heat get out of the kitchen.
Good luck with your next job cause in a month you will hate them too!

thanks for the good laugh...what a joke, if i can't take the heat...

Posted by: elushon

Quote:

Originally Posted by Closethesale

No offense, but just wait for it. You'll get bitter too.

Posted by: xj911

Quote:

Originally Posted by Closethesale

To be young and oblivous again...

Posted by: MrAlifEkin

Quote:

Originally Posted by Closethesale

Yes i too thought it was a great industry to work for, when i first started. I'm pretty sure i'm not going to hate my new job. I've been studying to be a network administrator and that's what i'm going to be working under the direct influence of. I wouldnt be graduating with a degree in computer networking if it's a field that I hate working in.....

Posted by: xbox360gamer

Quote:

Originally Posted by elushon

No offense, but just wait for it. You'll get bitter too.

yup, it happens to every one in this company. some sooner than others.

Posted by: El Chino

it;s call getting burned out..

i worked for verizon for 3yrs.. and now joining cingular lets see what happens!

mralifekin - what free phones you get???

Posted by: VMV702

Quote:

Originally Posted by MrAlifEkin

I've told so many customers that I will personally credit their accounts just to get them out of the store and to come back and see me next month if nothing shows up on their bill. Imagine the look on their face when they don't get that credit and find that i'm no longer there

yeah great way to throw your co-workers under the bus....

Just remember karma's a *****....But good luck in your future endeavors nonetheless

Posted by: MrAlifEkin

Quote:

Originally Posted by VMV702

yeah great way to throw your co-workers under the bus....

Just remember karma's a *****....But good luck in your future endeavors nonetheless

I like to think of myself as being those customer's "bad karma". With the attitudes they gave me, and the lovely notes they had on their account, i'm pretty sure i'm giving them what they deserve.

For all I know, they were probably jackasses to someone else and I am their KARMA that's come to bite THEM in the ***.

Posted by: AMSguitarist

You will get irritated within 6 months at the most.

How many times will you hear customers whine because they got their phone 2 months ago and they dropped it in the toilet?

How many times will someone complain about how they supposedly have bad reception yet they insist on getting the worst phone in the selection?

How many times will you hear "My (insert friend or relative here) has the RAZR and they say it's a piece of junk" and then they get the RAZR?

Out of any retail industry, cell phones is the worst. Since the customer pays a monthly fee they believe they should get free everything. I don't know what it is, but customers always seem to have something to whine about when they step into a cell phone store.

Posted by: Closethesale

you guys are sad, of course you get burnt out and start hating the customers, but what else you gonna do go work in a factory, i have done that and trust me this will always be better.
If i may suggest don't be so damn lazy and maybe you'll re-energize yourself, all i see is people that have been here for several years that don't even get off the internet long enough to get a sale then they come in here and degrade the company. Verizon was the same way, it gets flustrating out there, any job gets that way. But you don't have to tell everyone "you'll be just like me"
there are still people that work here that love it.

Posted by: Mazzel

wow, you are retarded..what else am i going to do, i don't know...law school???? yup thats it...thats what i am going to do...

its not about laziness its about knowing that this job is tedious, repetitive and far beyond stressful to deal day in and day out with unhappy people...

your comments are going to be flamed and they should be, you are acting like you know us better than we know ourselves and your comments are subjective and ridiculous...

enjoy your shanty little job...i'll enjoy coming in one day and making fun of your stupid smile about how much you love your job

Posted by: xj911

I think it's more of the higher ups not really caring about customers or you that gets me. they take away much of our ability to help people, and basically make it difficult for customers and employees to resolve issues. (i.e. store says call care, care says go to a store, etc...) It's very frustrating for customers and employees alike....and honestly unless you have worked for Cingular for more than a year I don't think you can really comment on how you can "re-energize" yourself. It's more like how many times do you get kicked in the nuts before you decide it's time to "not get kicked in the nuts"

as for people who love their job at Cingular, they are usually 1) are lucky (at a good store), 2) in a position that has little contact with customers, 3) have no career aspirations what so ever.

Posted by: Ralph714(2)

Dude. Congrats on just getting all of that OFF YOUR CHEST !! Do what you do Playa !! Just because you stop selling doesnt mean your not grindin.

But I do have to agree with those who say in about 3-6 months your going to hate or love your new job.

Its just the way we humans are.

Posted by: SoCal91302

Quote:

Originally Posted by AMSguitarist

You will get irritated within 6 months at the most.

How many times will you hear customers whine because they got their phone 2 months ago and they dropped it in the toilet?

How many times will someone complain about how they supposedly have bad reception yet they insist on getting the worst phone in the selection?

How many times will you hear "My (insert friend or relative here) has the RAZR and they say it's a piece of junk" and then they get the RAZR?

Out of any retail industry, cell phones is the worst. Since the customer pays a monthly fee they believe they should get free everything. I don't know what it is, but customers always seem to have something to whine about when they step into a cell phone store.

You nailed it with this post.

The list goes on and on, but these examples are possibly the most common.

Posted by: Mazzel

Quote:

Originally Posted by Ralph714(2)

Dude. Congrats on just getting all of that OFF YOUR CHEST !! Do what you do Playa !! Just because you stop selling doesnt mean your not grindin.

But I do have to agree with those who say in about 3-6 months your going to hate or love your new job.

Its just the way we humans are.

wow...another SUPER post..."its the way we humans are"

what are you the charles darwin of the homosapien??? give me a break...next time try this two step process 1) think 2) post

Posted by: gregsmith59

Quote:

Originally Posted by Mazzel

wow...another SUPER post..."its the way we humans are"

what are you the charles darwin of the homosapien??? give me a break...next time try this two step process 1) think 2) post

Do you know why the (2) is at the end of the user name?

Because (1) was banned for being such a jerk the other day.

Posted by: VMV702

I shall quote the great Artie Lange from the Howard Stern Show:

"WHAAAAAAAAAAAAAAAAAAAAAAAAAAAAH"

Seriously stop cryin....I've been doin this 6 1/2 years....do I always like it? NO! But I make more money than alot of people and put up with it....Sales and public contact isn't for everyone....yes we get repetitive questions and *****ing and moaning....But as I've always said to co-workers, "The door is OPEN".....You chose to leave....Good for you....Hopefully you do well in whatever u choose to do. But the people who still work for the company and complain crack me up....Go try and make 50 thousand a year working in an effin cubicle...

Posted by: Mazzel

ummm, your point being what about making 50,000 in a cubicle, many more people see that amount in a cubicle than that of the "esteemed" wireless industry...you've been doing this for 6.5 years, are you still a sales rep, i hope not, after 6.5 years you better be the director of retail, at the very least district manager...otherwise, keep your sad little life to yourself and i'll continue to complain about how absolutely ridiculous working in the wireless industry can be and since i seem to be on the side with the overwhelming majority...your AWESOME argument as stated above is going to be ignored...50,000 and a cubicle vs your 6.5 years...

<~~~~~~~~ for you and your 6.5 years

Posted by: MrAlifEkin

I don't want to start a flame war and please don't mistake my comments for being rude. But when I see tenured people at Cingular (or any retail sales job) that have been there for a number of years and they haven't moved up toward management, but have stayed in the same position for that long period of time, it usually means that they can't find anything better elsewhere. When I worked in data support for 7 months I found people who had been working there for 10+ years. They were making at most, $13-$15 an hour. I see that as decent if your just starting out at a company....not after being there for 10 years. I was making as much as they were when I started at the call center, and I had only been with Cingular for a year and a half at the time! Alot of these people lacked college education. Most of them wanted to leave and do other jobs. But they couldn't. Now, I'm in no way putting down these people, and I know that they know everything there is to know about data in the Cingular world. But, you ask them a simple question about the TCP/IP protocol or, even simpler, the OSI model, they give you a blank look.

Same thing when I went back to the store. Alot of the salesreps there knew their stuff and always hit their numbers. They scored well on mystery shops and got great results from customer surveys. However, they hate their job just like I hated mine. We were professional on the floor, but tore at customers when we were in the back behind closed doors. Everyday it became a ritual for all of us to spend our first 15 miutes, after clocking in, searching monster.com and careerbuilder.com in hopes of a better job. Alot of jobs outside of fast food, manual labor, and retail require experience and education. If you lack either one then you can bet that your not going to get called for an interview.

Yes working in Wireless Retail pays well....for now. Just give it a couple more years when the market is even more saturated. Pretty soon everyone there is just going to be hourly. No commission. I remember when electronic stores, like circuit city, paid commission and their reps there were banking $60K+/yr selling computers, appliances, and tv's! Now, the reps there make 8.50-10 bucks an hour (I know. I used to work at CC before Cingular).

But hey, if your making 50K/yr now and your working for a wireless company, then good for you! I'd rather make my 50K working somewhere else with less stress, and less worry that my pay WILL decrease every year....

*edit* Before anyone starts flaming, telling me that they enjoy their job at Cingular and have no intentions on leaving or moving up because they are content with what they have, let it be known that I stated that the MAJORITY of reps are always looking for something better. This is what I've observed myself. I know someone is going to disagree with what I just said, so let me just say that I realize that there are exceptions to the rule.

Posted by: gammite

as a former retail employee that is now in corporate i can tell you that cingular retail sucks major ***.

i was only in retail for a year. i was college educated and had a plan. retail was a step for me to get my foot in the door. if i had not gotten promoted to corporate i would have quit.

yes i am a single male that was going to make at least 50k. but the crap folks have to go through at retail is ridiculous. poor management, ungrateful customers, constant cuts in pay, ridiculous amount of quotas and quota amounts and virtually no training or support.

i was going to quit if i did not move up. i wanted to be in the wireless industry as it is growing leaps and bounds and is a good place to be right now. but, retail is not a good place to be for a long period of time.

IMO, if someone is at a RSC position for 6.5 years that is not good. given my performance and education if i had not moved up within a year i was going to quit. there is no way i would continue to work at a mediocre pay rate low level retail job where they continue to put more resposnsibility with less pay.

for the folks saying if someone can't hack it they need to quit, three things. first, you are either in a good performing store. second, you have zero aspirations. or third, you can't get a better job. now i am not saying that these categories are exclusive but i am pretty sure that the majority of the folks saying this fall into those three categories.

now keep in mind, I HATED retail. but i was the top performer at my store. i smiled for the customers, got my good mystery shops, was the only one to hit my quotas (at an extremely slow store), never got a SAM, and dealt with one of the most incapable managers ever (who by the way had 10 years with the company and was still a store manager).

i now make more than him and have to deal with 50 percent less crap and only have just over a year under my belt.

cingular retail is the pits.

Posted by: glenn02

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

Haha sounds like a person who really hated his job

Posted by: gammite

i absolutely grew to hate that retail job. my current job is sooooooooooooo much better.

Posted by: Closethesale

that is to much reading for me, i would rather qiut my job and post somewhere else than read 2 pages of how you feel about what you posted, about how you feel.
hahahahahaha

Posted by: gammite

lol at closethesale.

u work retail? do you like it?

Posted by: xj911

Quote:

Originally Posted by Closethesale

that is to much reading for me, i would rather qiut my job and post somewhere else than read 2 pages of how you feel about what you posted, about how you feel.
hahahahahaha

I don't agree with your position in this thread, but dammit that was FUNNY!

Posted by: thechosenway

I have happily come across this post and truly feel the same way. I hate this place. Cingular and all wireless companies are a racket. When working there you take it from both ends. They are pressureing you on quota's and metrics constantly. Then when you meet quota they move the target higher. It is a joke. Then the customers always complaining about problems, overages, equipment malfunctions, dropped calls, and everythingelse they can think of.

As far as pay goes its the second best job I have had, yet I am willing to sacrafice pay for sanity. Trust me the turnover is sickening. I have seen 5 different managers in my three years. Not one person I started with three years ago is still there. I over heard conference call about the upcoming comission restructure and YES its a paycut. 2 minus 1 is 1 not 3. They will use verbage to make it seem like they arent shafting you, when in reality they truly are cutting our comissions.

I believe I am a huge part of the success at My Cingular store. We have increased our numbers dramaticaly. and we get a paycut as a thank you. F** these idiots in the front office trying to find a way to stiff the little guy on the front lines servicing the customers.

We have a union CWA and they are good for nothing. I was trying to organize a walk out for this saturday after they announce our paycuts, yet too many people are too chicken to stand up to the almighty Cingular. I feel like a paycut right now going into the holidays is a major slap in the face. I am disgusted with Cingular both as a customer as well. "its the network fools"

Fewest dropped calls ?? Only because insead of dropping the call you or who you are talking to fade in out and out. So what if it doesnt drop if I cant hear people 20 percent of the time.

"that is a problem and we are working on it" Is a statement made by employees at my store to customers !! We had no incoming calls on TDMA phones for 3 months. Where do you think VZW got the idea for the commercial. Beacuse it is something customers have heard over and over.

Trust me.. I am one of the most positive people you could know. Cingular will make you bitter. The average RSC lasts less than 2 years. You have to have a thick skin and be willing to put up with quotas that move higher and higher.

Once your superman then you must be super superman then you must be super super superman.

They suck the life out of you. Our former ARSM and I quote "use them up chew them up then spit them out" in reference to RSC's.

I would highly encourage anyone whom might think of working there to consider somthingelse. Yes the money is good..But money aint happiness.

As for me I am stuck because I support a big family. It will be hard to find a better paying job but very easy to find one that is more likeable.

Quote:

"Raising the Bar.. Lowering comissions"

Anyonelse aware of the comission restructure? Trust me they don't change pay structure unless it benefits Cingular not the employee.

Posted by: thechosenway

Wirelessly posted (Nokia9300/6.01 Profile/MIDP-2.0 Configuration/CLDC-1.1 Mozilla/4.0 compatible; MSIE 5.0; Series80/2.0 UP.Link/6.3.0.0.0)

not very many and the Love for a cingular job is temporary. I didnt think it possible when I started with Cingular that I could get bitter or burnt out. I am and so are most all of my co workers. one guy hasnt even been there 6 months and I can see the change in him already. show me an Rsc with ten or more years with Cingular. there are very few! if any!

Posted by: gammite

what does this new commission scheme look like?

Posted by: Prometheus2k2

Cingular is what it is. You make money if you're in a good store. You don't make money if you don't sell. Sales jobs in general make people crack. Yeah Cingular isn't the best job ever, but full benefits and decent pay are rare enough at the entry level. I agree RSC is not a position anyone should remain at over a year. 11.27 an hour after 6.5 years is a joke. Can we please stop flaming, just ignore people who are ignorant you only lower yourself to their level by insulting them.

One Love,
Prom

Posted by: Alfred_Neuman

Quote:

Originally Posted by VMV702

yeah great way to throw your co-workers under the bus....

Just remember karma's a *****....But good luck in your future endeavors nonetheless

believe me, if karma existed, my co-worker wouldve been fired.

i couldn't deal with a crappy sales staff when i left. well mostly one guy, so.....

to me, my co-workers made my job worth it, and when everyone but me left, i got stuck with sales people who repeatedly got 40 or worse in Secret shop.

I tried my best to lead the team as the senior sales rep and to show them how its done. Nothing penetrated them, especially on the "you work at 9:30am, not 10:30 or 11am"

noone showed up on time, manager included. It wasn't how i liked it to be, or how my old boss had us do it, so i begun cracking piece by piece for months.

It wasn't really about the customers who annoyed me since the beginning of this year; it was my staff who made me turn into the person who hung out in the back most of the day because i got tired of running the place while still helping train new sales people. At some point, being the only person who opened the store with 20 people outside gets to you.

i hope noone really tries to move up with cingular. it's not worth it. Hell go back to school and earn a degreee, which will serve you better and will most likely give you more time to be with friends and family.

not including the first 5 months of 2006, i did enjoy my stay at cingular. It was fun for me back then and i'll never forget it.