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Xv-6700 Lost Most Audio Functions! Wtf!

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Posted by: Vegas-Groove

Even after soft and hard resets, almost all audio has stopped working on my XV-6700.

All the other functions appear to be working. The phone does ring normally out loud when a call comes in. But when I answer the call it shows that the call is connected but I can't hear anything and they can't hear me either. The phone ringtone is the ONLY audio of ANY kind that comes in or out of the phone.

Speakerphone mode doesn't work either. The external speaker works to play the phone ringtone but not for **ANYTHING** else. The earpiece speaker does not work for anything at all.

When I try to play MP3 files, video files, etc. it shows in the windows media player window that they are playing, but there is no sound. I try to record audio into the built in record but it just records an empty file. So the microphone isn't working correctly either.

Again... this is after soft & hard resets. It seems like there is some sort of switch that has switched most of the audio functions off. If it was completely broken then the phone would not ring at all.

Does anyone have any clue whatsoever what is going on?


Posted by: ajm

This is a known hardware issue with the headset jack on the XV-6700. There is some sort of tiny switch inside the jack that detects when a headset is plugged in. It can become stuck. You can try poking lightly around the immediate inside rim using a small wooden toothpick. If it happens more than once then call Verizon Data Support and they will replace the unit for you -- there is a one-year warranty and this is something that they will cover. They are easy to deal with.

If you've never gotten a replacement unit before, here are some things to consider: You get a refurb, which are not bad in any way, I've been happy with them. They ship it so that you get the replacement within about three days. You reuse the same box to send it back, with no shipping charge, using the including return mailing label. They require you to send back the broken unit within 10 days. You directly dial Data Support on a landline to have them activate the replacement ESN. If you use a backup program then you can completely restore everything to your new unit and it will be as if it's completely cloned. I use Sunnysoft Backup Manager, a good value at $12 after the trial period (which is probably long enough that you could get away with using it for free)


Posted by: Vegas-Groove

Get this: I called tech support and they walked me through a million diagnostic steps and brilliantly concluded that something is wrong with the phone. They are fed-exing me out a free replacement under warranty. Very cool and greatly appreciated.

About 2 minutes after I got off the phone with them, I accidentally knocked the phone off the coffee table onto the floor. I picked it up and pushed a button on the screen to make sure it was still working and what do I hear? The normal screen clicking noise! Sure enough, the audio functions are back! So I guess the official fix for this problem is: DROP IT OFF A 3 FOOT HIGH WOODEN COFFEE TABLE ONTO A GRAY COLORED CARPETED RUG! lol

I'm still going to send this one back when I get the replacement. I am just not willing to take the chance of this happening again. It cost me too much lost business and inconvenience and I am not comfortable with this particular unit any more.

Other than this single incident, the phone has been fantastic and treated me very well.


Posted by: TotalGamerZ

Quote:
Originally Posted by ajm
This is a known hardware issue with the headset jack on the XV-6700. There is some sort of tiny switch inside the jack that detects when a headset is plugged in. It can become stuck. You can try poking lightly around the immediate inside rim using a small wooden toothpick. If it happens more than once then call Verizon Data Support and they will replace the unit for you -- there is a one-year warranty and this is something that they will cover. They are easy to deal with.


Wow!!! You are a life saver. I have been trying to figure this out all day. I was streaming an XM station through the phone at work and when I got home the only audio I could hear was through a bluetooth headset and nothing else worked. I just poked a paper clip in there a few times and works great.

Thanks!


Posted by: cc_bruno

Quote:
Originally Posted by ajm
This is a known hardware issue with the headset jack on the XV-6700. There is some sort of tiny switch inside the jack that detects when a headset is plugged in. It can become stuck. You can try poking lightly around the immediate inside rim using a small wooden toothpick. If it happens more than once then call Verizon Data Support and they will replace the unit for you -- there is a one-year warranty and this is something that they will cover. They are easy to deal with.

If you've never gotten a replacement unit before, here are some things to consider: You get a refurb, which are not bad in any way, I've been happy with them. They ship it so that you get the replacement within about three days. You reuse the same box to send it back, with no shipping charge, using the including return mailing label. They require you to send back the broken unit within 10 days. You directly dial Data Support on a landline to have them activate the replacement ESN. If you use a backup program then you can completely restore everything to your new unit and it will be as if it's completely cloned. I use Sunnysoft Backup Manager, a good value at $12 after the trial period (which is probably long enough that you could get away with using it for free)


As already posted... you are a life saver... I thought I was going to have to get this phone fixed... Thanks for saving me further frustrations and money to boot :P.


Posted by: Zenabibanez

So I stumbled upon this one today.
Go to the phone options, services tab, and under "voice privacy" check "disable"

TADA!!! your phone is unstuck!




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