vB Easy Archive - Customer stories.. the good ones!

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Customer stories.. the good ones!
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Posted by: iam4161987

Okay so we have all had a chance to get the a**hole customer stories off our chests and we're feeling better. How about the customers that make your day. The one who made you smile, didnt treat you like a con artist, or actualy understood the rules of the wireless game?

Share these, I am curious if normal, understanding people still exsist!!!

Posted by: oneaznriceboi

I have a good one,
The other day this lady had upgraded her phone earliar this month but say a better deal at Radio Shack. I guess it was FREE after rebates and what not. No biggie since I don't really care since I already hit my quota for the month. But get this It was my day off and I get a call from my co-worker, and he tells me that the lady in the store said I TOOK her cell phone box and since it was missing we were going to charge her the missing compnents charge. He puts her on the phone and she start to accuse me of taking her box and now im saying, WTF would I want your stupid cell phone box for? Anyways after that I just tell her to go home and look for it because there is no way in hell that I would want to keep her box. My co-workers calls me and tells me that she goes home and comes back with the box, but guess what she forgets? The charger for the phone, she heads back agian and brings it back. But she comes back and guess what shes missing this time? The charger to the bluetooth headset. So bascially she made three trips trying to be a cheap *** and save $32 bux. Add in some gas maybe $25? I told her on the phone that she was going to be only saving only like $25 and that she would not be able to upgrade for a week and might not be able to upgrade for that cheaper price since it might be gone sooon. Buy anyways the things people go to do to save such little money...

Posted by: ndturbo

So how does your story relate to what the OP asked for????

Your story belongs in the other thread....

Quote:

Originally Posted by oneaznriceboi

I have a good one,
The other day this lady had upgraded her phone earliar this month but say a better deal at Radio Shack. I guess it was FREE after rebates and what not. No biggie since I don't really care since I already hit my quota for the month. But get this It was my day off and I get a call from my co-worker, and he tells me that the lady in the store said I TOOK her cell phone box and since it was missing we were going to charge her the missing compnents charge. He puts her on the phone and she start to accuse me of taking her box and now im saying, WTF would I want your stupid cell phone box for? Anyways after that I just tell her to go home and look for it because there is no way in hell that I would want to keep her box. My co-workers calls me and tells me that she goes home and comes back with the box, but guess what she forgets? The charger for the phone, she heads back agian and brings it back. But she comes back and guess what shes missing this time? The charger to the bluetooth headset. So bascially she made three trips trying to be a cheap *** and save $32 bux. Add in some gas maybe $25? I told her on the phone that she was going to be only saving only like $25 and that she would not be able to upgrade for a week and might not be able to upgrade for that cheaper price since it might be gone sooon. Buy anyways the things people go to do to save such little money...

Posted by: iam4161987

wow... that didnt make me smile at all

Posted by: Superpimp

When I first started I had a customer who was AT&T and decided to port to TMO, he realized he made a mistake less than a week in and wanted to port back to Cingular, well the acctivation system wouldn't let me do it, after 3 hours being transfered between porting and accs, I jokingly said "you owe me drinks after this". Flash forward the weekend we get his port done little longer due to him wanting to port back, he comes in with a $50.00 gift card to a very fancy resturant in Boston. I think that was the type of stories you wanted to hear. It's nice to remeber these every once and awhile it helps put the physcos back into perspective. AHH I feel much better

Posted by: NukuCamui

I had a customer who was a little quirky, but still made my day and makes for a good story. He and his ex-wife switched phones and he needed help resetting the internet back up on both of them.
After we finished doing that, he wanted pricing for a pink razr as a birthday/baby shower present for his daughter. He went into this long story about how he remarried a few years back and his ex-wife married his best friend and moved to Florida. Well, he decided to become a mercinary (you can make a LOT of money doing this) for 6 months and his ex came to live with him. So, its him, his new wife and his ex wife, plus their 3 kids, and 1 is expecting a baby. Oh, and he was just diagnosed last week with colon cancer.
The guy was quiet for a minute and goes "Sounds like something you'd hear about on Jerry Springer, huh?" He was very upbeat and a pleasure to talk to, even gave me a REALLY nice compliment to my manager.

Posted by: MrAlifEkin

There was a customer once that one of my co-workers was dealing with. Apparently my co-worker did some things that made the customer happy. They were laughing and generally having a good time at his desk. When the transaction ended and the customer was out the door, I noticed a $20 bill on the floor. There was no other customers in the store and I was sure it was his. Knowing that,

1: The store is monitored by cameras and I didn't want to look like a thief.
2: It really wasn't my money and I would appreciate it if someone would return it if it were mine.

So, weighing my options I chased the customer down, who just got in his car, and asked him if he lost any money. He reached into his pocket and realized that a $20 bill was missing. I pulled the money from behind my back and gave it to him. He got really giddy and thanked me sincerely.

An hour later he was back and had a ice chestful of Ben & Jerry's ice cream cartons, under his arm. Apparently he owned a Ben & Jerry's distribution center and thought he would bring us a little treat. He thanked us again and said that he had the best customer service at our store and couldn't thank us enough, so he offered what he though would be the least he could do. Personally, I think it was more than enough. My co-worker and I pigged out on ice cream for the rest of the night, and made our mood happier in general. Even when crappy customers came in.

There's many other good customer stories I have, but that one just stuck out the most.

Posted by: iam4161987

Wow! I want some... tell him if he is ever in TX and needs some customer service where my store is located!!!

Posted by: elushon

Okay, so I upgraded this older lady about 4 months ago. Nokia 6102i, she loved the phone but the plastic cover over the antenna kept falling off. So she comes back into the store and tells us what the problem is rather upset. So we tell her to simply XBM the phone and she'll get another one for free that hopefully won't do that to her. Based on previous times when we tell a customer to do this when the phone's that new, I expected an a** chewing. Instead she gets ecstatic saying how GREAT it is that we'll get her another phone simply because the antenna case keeps falling off. So we XBM'd it for her, and she sent the store a thank you note for being so helpful.

Another one: This old guy came in, again, Nokia 6102i, and got a bluetooth headset to go with it. So he comes back in in a few days confused about getting it working. We were slow and he was nice about things so I sat down and paired the device, and showed him how to adjust volume, etc. Then I asked him about voice tags, and help him set those up. Got all that done, and he knew what was going on. He looked at his watch and realized he had taken up about an hour of my time. He apologized profusely saying he lost track of time, and he knows I work on commission, to which I reply no problem since he was actually very nice the whole time. So he stands up reaches into his wallet and grabs out 40 dollars and says everyone's lunch is on him.

One last one...A Co-worker of mine was helping this guy going through a divorce. The soon to be ex was getting onto cingular.com and getting call records, as well as calling into CS and doing things to the account. We she got that stopped (simply had a billing password placed on the account along with a priority note) and he gets in his pocket and lays down a $100.00 bill. She refuses and he replies with, "well I'm leaving it sit there, and if you don't take it I'm sure someone is going to." Then just walks out.

Needless to say after calling the onwer and making sure it was okay since he did leave the store with it laying there, she pocketed it.

It's customers like those that make my job worthwhile a lot of days.

Posted by: iam4161987

Well I had a customer who was going out of town about five hours from the time he walked in. His phone, wasnt working anymore and wanted a new one. We got him to buy a new Treo, and told him that the easiest way to move every number over was to use his P.C. . No time, so I said well I can move them over, by beaming (our cellbrite was broken), one by one, but it would take me a little while. He said no problem, he headed over to the starbucks next door. About twenty mins he comes back, and I have finished, it took me all twenty mins. He hands me a cup of coffe and a $20, and says thanks.

I love customers who realize we are going above and beyond for them. I have no problem taking the time out of my day to do something for a customer, but it really kills me when I am met with frustration that it isnt fast enough, or good enough, or whatever. I wish more customers would realize that not all of us are sleazy scam artists, some of us actually care. (well... most of the time)

Posted by: Sincere759

I got a good one i had to think far back though lol, but i had a customer that made my day. I use to work at a Nextel Repair Center ( yes i know the dreaded Nextel lol) and this customer came in right when we were about to close and insisted that i fix his phone, he didnt throw it at me or cuss me out cuz i said we were closed so i decided what the heck ill do it. Well it was an easy fix so i decided since we had already started closing procedure i would not even bother wit paperwork or charging him it didnt cost me anything or the company. Well he was so excited he tells me he was gonna bring me some Whitesox tickets for my trouble and kindness cause i could have been a *** an told him to come back. Well i didnt think much of it i mean who gives whitesox tickets. Well a week later he walks in and asks me if i remember him hands me an envelope wit 2 Whitesox tickets! He says hes a season ticket holder and has seats along the thirdbase line about 5 rows up from the field, and get this its against the Yankees!!!

Says he couldnt make it and since he promised he wanted to give em to me... He also tells me that i have a customer for life! This customer is by far my favorite because in total before i left Nextel i got like 3 pairs of tickets from him.

Posted by: hury up n wait

I had a lady come in who had broken the screen on her 551 gave her the ins # and everything was cool. Well she gets her replacement in and all of her number were stored to the phone and not the sim. Now I dont have a cellbrite so she was kinda stuck. She needed the numbers b/c she runs her business and needs the numbers to her clientel(sp). I just happened to bring in a data cable for my mpx220 the day before and had left it there so I fired up Moto Phone tools and got to work. She had over 350 numbers in her phone!!!! I had to copy and paste each one individualy into a word file a print them off (couldnt do it from fone tools??) Well to make a long story short she was a massage therapist and told me to come by the shop when I got off work. She give me a free 2 hr massage only thing missing was the happy ending.LOL
I was so relaxed a barely made it home! To this day I get a free 30 min once a week. I always offer to pay her, but she never lets me.

Posted by: Sincere759

Quote:

Originally Posted by hury up n wait

Well to make a long story short she was a massage therapist and told me to come by the shop when I got off work. She give me a free 2 hr massage only thing missing was the happy ending.LOL
I was so relaxed a barely made it home!

All i can say is lmao

and think of the dirty ending to this and to top it off my co-workers think im crazy because after i had recovered i read ...

Quote:

Originally Posted by hury up n wait

To this day I get a free 30 min once a week. I always offer to pay her, but she never lets me.

And fell out laughing again... i cant help it my mind is corrupt!!!

Posted by: Rcadden

My favorite customer in Abilene was this one guy, got him to upgrade his phone and add a line for his wife. Told him the activation fee would be $18, for some reason it legitimately ended up being $36. he comes in to gripe me out (kinda, not really upset, just more annoyed) and ended up hanging out for a good half hour. After that, everytime the guy came in, he'd end up adding another line, and I'd always joke with him and say the activation fee like, 15 times really slow and loud, for a good laugh. When him and his wife found out I was leaving the store (graduated from school) they brought me a $50 gift card to wal-mart. Freakin a, all i ever did was cost the guy money and he still gave me $50!!

Posted by: SmokinTrickster

Had a customer come in and sold him on a laptop card. He said he was buying a laptop today and ask if I could set it up for him. He left and came back a few hours later with brand new tablet laptop in box. Had his card ready and got him conncted easily. We are right outside Memphis 3g, well he had 1 bar with 3g. 500kbs download

Anway last thing he said was "I don't know what your worth to cingular, but man your a million to me." The man has 2 business accounts with probably 20+ lines for his company. Hope to see him for all his wireless needs

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