vB Easy Archive - What to send back in an XBM

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What to send back in an XBM
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Posted by: dobby10

If you get a full new kit. What are you supposed to send back in the XBM, the whole old kit, or just the phone?

Posted by: celltechy

you send back whatever they give you

Posted by: dobby10

Anyone? Beuler?

Posted by: zerilos

Whether they send me a full kit or just a replacement, I've sent just the problematic phone without the battery and they've been ok with it.

Posted by: Mindtrain

according to their website they can charge you if you don't include everything in your return, including manuals, etc.

Posted by: cowboys93

I generally just return the phone , battery.

If there is a removable faceplate that is not scrtached, I may swap.

FWIW, the instructions normally tell you what they expect.

At times xbm, will only send your the "phone" itself with no battery, manual, etc.

Posted by: jhardin1

if you are in doubt what to send, call cingular CS and ask to be transferred to the group that handles XBM. That group is supposed to set your expectations and advise you what to send back. If you recieved a complete new phone, battery, charger, software, ect - you should return everything back - minus SIM and any memory cards, cases which you purchased,ect. BUT to make sure and get your account noted, call and ask to be transferred to the XBM group.

Posted by: gregorydanger

Yeah, just ask them.

When I got my XBM V3, all I got was the phone without a battery, so that's all I sent back and that was fine.

Posted by: Mindtrain

I just got my new phone and it includes everything, a brand new box, including a new SIM card. They did not send me any return lables or instructions for the old phone. Are those going to be sent separately? I paid the same as I paid for my original phone, which they said was the tax charge for CA.

Posted by: jhardin1

Quote:

Originally Posted by Mindtrain

I just got my new phone and it includes everything, a brand new box, including a new SIM card. They did not send me any return lables or instructions for the old phone. Are those going to be sent separately? I paid the same as I paid for my original phone, which they said was the tax charge for CA.

Just call CS they can request a mailing label be printerd and sent to you.

Posted by: Mindtrain

well, 1/2 hour later, they told me they would ship out the return labels. The guy was telling me I didn't have to return and I said that I didn't want to get charged for it and to please send me the return labels.