vB Easy Archive - Anyone get IM+ to work on the BlackJack?

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Anyone get IM+ to work on the BlackJack?
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Posted by: amg212

I have tried (and tried and tried) to get IM+ to work on my BlackJack - I got the program with my old 2125 (don't have it anymore) - Went to the Shapeservices website to reset my license code.

When I install IM+ on the BlackJack, it does not function - I can browse the menus but none of the options actually work.

Also, when I try to enter my registration key, 90% of the time the program just sits there, the remainder of the time it actually tries to connect to the server to validate the registration code but ultimately fails in its connection -

Anyone have any thoughts on how to get this program to run properly on the BJ? Is it an installation quirk? Buggy version? Thoughts???

Thanks!

AMG

Posted by: rml878

I have been using IM+ on my BlackJack for about a week now with no problems... I am using the trial version, I have not activated it yet.

Posted by: amg212

Odd... I'm concerned that maybe there was a problem with the first installation and then, even with uninstalls, bad settings (e.g., registry keys) lingered around... Frustrating!

Posted by: SHAPE Services

I am Victoria from SHAPE Services' support team.
Now we are investigating situation with IM+ on Blackjack and need to gather more information.

If you want to help us to fix this problem, please provide us with some more details.

Please let us know what is your tariff plan? Are you on contract or on
prepaid?
What about other internet applications? Do they work properly?
We would appreciate if you give us your TCP/IP settings:
APN
Username
Password
Proxy server & IP

Also we recommend you to ask Cingular support if using 3rd party internet applications is somehow restricted. Ask them for correct TCP/IP settings for Internet Explorer or Opera Mini, for example.

We would also like to receive the same information from those who use IM+ successfully to see what is the difference.

I hope we will be able to troubleshoot this problem with your help.

Victoria
IM+ Support Team
SHAPE Services

Posted by: Dpopkin

My trial version worked great for a while, now despite un/reinstalling when i launch it freezes and does nothing until i bring up task manager. It does not appear in task manager. I have powercycled etc.

cingular
mediamax 200

-D

Posted by: SHAPE Services

We have just released new version 1.31 of IM+ for WM Smartphones.
New version includes some connectivity fixes, and we recommend you to try it.
Please let us know how the latest version works for you.

Download location:
http://www.shapeservices.com/en/pro...form=smartphone

Victoria
IM+ Support Team
SHAPE Services

Posted by: iJITSU

Quote:

Originally Posted by SHAPE Services

We have just released new version 1.31 of IM+ for WM Smartphones.
New version includes some connectivity fixes, and we recommend you to try it.
Please let us know how the latest version works for you.

Download location:
http://www.shapeservices.com/en/pro...form=smartphone

Victoria
IM+ Support Team
SHAPE Services

Just loaded it on the Blackjack. Doesn't appear to work. It will allow you to configure accounts, and I have a internet connection, but it won't allow you to engage in any dialogue or show contacts.

Posted by: LASchleigh

2nd to what iJITSU said. When I first installed, it will not go online/connect. Then all of a sudden, it did. But then it wouldn't stay connected, kept losing connection. That happened a couple times and now it is back to the way it was in the beginning. Will not connect to any service, gives no error messages, nothing. You can configue the account but then it doesn't even try to connect.

Also, if I wait long enough in IM+ after trying to connect, I get an "Unable to connect to the registration server. Please check your internet connection...." The Internet connection works fine in other apps.

Posted by: SHAPE Services

So sorry that fix doesn't work.

Anyway, thank you for information.
We will continue working on it.

Victoria
IM+ Support Team
SHAPE Services

Posted by: macmax

Hi Victoria,
Any news regarding the use of ".mac" AIM screen names on IM+?

Thanks

Marcello

Posted by: mickliq

Whereas OZ IM is not ... so at least I have a potential IM program for the BJ finally.

Posted by: lmb

Check out Agile Messenger from agilemobile.com

Posted by: amg212

Quote:

Originally Posted by SHAPE Services

I am Victoria from SHAPE Services' support team.
Now we are investigating situation with IM+ on Blackjack and need to gather more information.

If you want to help us to fix this problem, please provide us with some more details.

Please let us know what is your tariff plan? Are you on contract or on
prepaid?

Postpaid - using a contract voice plan plus MEdiaWorks as my data feature

Quote:

What about other internet applications? Do they work properly?

No problems at all

Quote:

We would appreciate if you give us your TCP/IP settings:
APN

wap.cingular

Quote:

Username

WAP@CINGULARGPRS.COM

Quote:

Password

CINGULAR1

Quote:

Proxy server & IP

I have proxy server disabled

Quote:

Also we recommend you to ask Cingular support if using 3rd party internet applications is somehow restricted. Ask them for correct TCP/IP settings for Internet Explorer or Opera Mini, for example.

No restrictions per se, just no support provided by Cingular. As for the correct settings for IE, all they do is confirm the above APN, user and password - there is no other configuration needed.

AMG

Posted by: Kid1972

Quote:

Originally Posted by lmb

Check out Agile Messenger from agilemobile.com

eeeesh... no. If you want to pay a monthly fee to use their service instead of paying for software.

Also, you don't log into the native IM services. You log into Agile's servers with your information and they act as a proxy using your ID and password. Talk about a security risk!

Even if Agile were free, I wouldn't use it once I found out my ID and Password for all of my IM accounts (and the associated email) is in their hands. They never disclosed that anyplace.

Agile's interface is the best hands down, but the pricing scheme is rediculous and the proxy thing is a nightmare. If they fixed those two things, I'd buy it. But I won't use it until they fix both.

-K

Posted by: lmb

Quote:

Originally Posted by Kid1972

Even if Agile were free, I wouldn't use it once I found out my ID and Password for all of my IM accounts (and the associated email) is in their hands. They never disclosed that anyplace.

Woh, deleted. Thanks.

Posted by: mch

I seem to have 1.31 working on the Blackjack. Maybe I'll have problems later - I don't know. However, I'm using the ISP.CINGULAR APN instead of WAP.CINGULAR

Also on a different data plan (DTCNUNL)

I'll report back if I see any issues.

Posted by: SHAPE Services

Quote:

Originally Posted by macmax

Hi Victoria,
Any news regarding the use of ".mac" AIM screen names on IM+?

Thanks

Marcello

Our testers and developers are working on this situation now.
We hope it will be resolved in the nearest future.

Victoria
IM+ Support Team
SHAPE Services

Posted by: SHAPE Services

We have also investigated situation with BlackJack problems.
IM+ requires TCP/IP connection. This connection type is different from
WAP connection. Most likely, some BlackJack users do not have TCP/IP connection included in their tariff plan and use WAP access point.

You can try to use these TCP/IP settings:
APN: isp.cingular
Username: ISPDA@CINGULARGPRS.COM
Password: CINGULAR1
If they do not work for you, please contact Cingular and ask them
which data plan allows TCP/IP connection.
As far as we know, DTCNUNL data plan does allow it.

Victoria
IM+ Support Team
SHAPE Services

Posted by: mch

I have encountered another problem though with 1.31 with AIM specifically. The program maintains the connection. However, after a while, IMs sent from the Blackjack do not make it to the recipient. IM+ is still connected though and receives IMs on the Blackjack just fine.

This doesn't happen with Yahoo.

This also doesn't seem to happen if I force the phone to EDGE instead of UMTS.

Weird.

Posted by: JBHorner

Quote:

Originally Posted by SHAPE Services

We have also investigated situation with BlackJack problems.
IM+ requires TCP/IP connection. This connection type is different from
WAP connection. Most likely, some BlackJack users do not have TCP/IP connection included in their tariff plan and use WAP access point.

You can try to use these TCP/IP settings:
APN: isp.cingular
Username: ISPDA@CINGULARGPRS.COM
Password: CINGULAR1
If they do not work for you, please contact Cingular and ask them
which data plan allows TCP/IP connection.
As far as we know, DTCNUNL data plan does allow it.

Victoria
IM+ Support Team
SHAPE Services

So, using this hypothesis, it would seem that ANY Windows Mobile PDA / Smartphone would have the same requirement of having access to isp.cingular. It would not be unique to the BlackJack.

Does anyone have another WM5 device using IM+ that is not using Cingular's PDA plan? (But instead, using a MEdia Net plan.) Does it work? If so, the hypothesis noted above is false.

Joel

Posted by: jbl7979

Quote:

Originally Posted by JBHorner

Inaccurate. This just states that those of us using cingular may need this specific type of data plan in order to have the working tcp/ip connection. Her suggestions are to cingular users as to what they could try for settings to see if IM+ works. That does not mean that for example under Verizon, you need some specific data plan to have TCP/IP, all of them may. Or none of them.

Posted by: JBHorner

Quote:

Originally Posted by jbl7979

Quite accurate, actually. Did you notice the "isp.cingular" in my post? Clearly, I am not referring to Verizon---or any other carrier. As this thread is specific to the BlackJack (which, to my knowledge is only available to Cingular in the U.S.), I am keeping my reply on-topic.

I do not believe that her suggestion is accurate, and in fact, is misleading. Unlike T-Mobile, I've yet to find any ports on the wap.cingular that don't work. To be clear, BOTH data plans use TCP/IP---so there's the first clue that the hypothesis is not an informed hypothesis. A more credible question would be whether or not specific ports are blocked through a gateway. I do not believe that is true either, but my belief needs to be validated. This is why I asked the question if anyone had tried it on a device other than the BlackJack, using wap.cingular. When I get home tonight, I will do so using my 2125. If it works, the hypothesis stated by Shape is immediately disproved.

The biggest concern is that there is an appearance that Shape is washing their hands of the issue by stating it is because the wrong data plan is on a device. If that is not the case, it would be useful information to further isolate and resolve the problem.

Joel

Posted by: jbl7979

My apologies, for some reason I misread your quote as suggesting other carriers. Thats how I pay for trying to read things quickly at work.

Posted by: Biturbs

Thanks for the updated link.

Posted by: JBHorner

Okay. Home now. I put my Cingular SIM into my 2125 (Another Windows Mobile 5 device.). I have the wap.cingular on my account (using MEdia Net). I do not have isp.cingular (PDA unlmited plan).

I am able to use IM+ without issue. This said, I think that the issue noted with IM+ is not because Cingular's isp.cingular must be used. UNLESS, it is specific to the BlackJack...that the BlackJack must use this. Hard to imagine, but not out of the realm of possibilities.

Soooo...I hope this information is helpful to the Shape Services people.

Regards,
Joel

Posted by: macmax

Off topic question.....

Is there a speed difference between using isp.cingular and wap.cingular?

Posted by: Biturbs

Any reason why my blackjack game configured with WAP. vs ISP?

Posted by: SIII

I Currently have IM+ v. 1.31 working on my HTC Excalibur, I've had only 1 problem occur which was the the registration screen. It took forever to connect but eventually did. I'm on cingular and my current settings for GPRS/EDGE and PROXY are listed below.

Cingular GPRS/EDGE
Connects To: The Internet
Access Point: wap.cingular
User Name: WAP@CINGULARGPRS.COM
Password: CINGULAR1

Cingular MediaNet
Connects From: Wap Network
Connects to: The internet
Proxy (name : port): 66.209.11.61:9201
Type: Wap

Posted by: SHAPE Services

Quote:

Originally Posted by JBHorner

Let me clarify this situation.
Most on Cingular Windows Mobile PDAs / Smartphones really have access to isp.cingular, so there are no problems with IM+. Why many BlackJack phones do not have access to TCP/IP access point, but only to WAP one, which has limited capabilities - it's a mystery, and I think Cingular can explain it better.

Victoria
IM+ Support Team
SHAPE Services

Posted by: JBHorner

Quote:

Originally Posted by SHAPE Services

I doubt very much that "most" have the full PDA plan, which is what one would need for isp.cingular. But, since I do not have anything to validate my belief, there is no public information to back my belief.

Anecdotally, I will say that I generally see that many people using the Smartphones are not using the PDA plan. When I bought my first Smartphone on Cingular, they put me on MEdia Net. (I didn't have the knowledge to ask for it, so it must have been what they recommended for the platform at that time.)

I do believe there is a problem with the BlackJack and full use of wap.cingular. As I only kept mine for one day, I cannot test it myself. But a blanket statement saying that one must have isp.cingular to use IM+ is patently false. In fact, the first post starting this thread shows that the individual only changed devices, at which point IM+ stopped working.

And, to clarify again, both isp.cingular and wap.cingular use TCP/IP. I won't cover the OSI Model here, but I would expect that an individual representing a company, where network connectivity for their product is essential, would have a better understanding of the application of that model to data on cellular networks.

Joel

Posted by: mch

Quote:

Originally Posted by mch

I have encountered another problem though with 1.31 with AIM specifically. The program maintains the connection. However, after a while, IMs sent from the Blackjack do not make it to the recipient. IM+ is still connected though and receives IMs on the Blackjack just fine.

This doesn't happen with Yahoo.

This also doesn't seem to happen if I force the phone to EDGE instead of UMTS.

Weird.

Following up to my own post... but note that I'm having the problem with the ISP.CINGULAR access point on the Blackjack. Something is still not right with 1.31.

Posted by: lmb

Quote:

Originally Posted by JBHorner

Before the demo expired, IM+ was working just fine with WAP.CINGULAR and I have the $39.99 PDA Unlimited plan.

I've never even heard of the other one, the ISP(DA?).CINGULAR. Is there any benefit to using the latter as opposed to the former?

Posted by: Zervun

I too am having issues with IM+ on blackjack, I have media max - my friend has blackjack with pda plan and having same issues

we both want to puchase IM+ if it works - however obviously we are not going to purchase until it does

can run the program, set settings etc but connections say bad username/password (like it's not connecting at all)

Posted by: Airkat

Also not working here -- and I'm using an unlocked blackjack with tmo. Had similar problems when using IM+ on my p990

Posted by: Mr Pink57

Doe Agile Messenger work for you Blackjack users? Also you should email shapeservices about this. They have excellent support. If you can get to the menu of IM+ hit the soft key for command and select support request.

pink

Posted by: Airkat

Out the blue -- I'm working. *shrug* now I have to purchase a new license

Posted by: Airkat

I've found that the connection drops if you leave the phone alone though. I almost always come back to "can't connect via your internet settings" or something to that nature.

of course, I just got the phone, and switched all the settings from cingular to tmo, so it could be something I did wrong.

Posted by: SIII

I just switched from my Excalibur to a Blackjack and IM+ works great for me.. I just made sure i soft reset the phone before running it.. All my settings are set whatever the phone comes with, and i'm on the unlimited mediaMax plan from cingular..

Posted by: Flyer00

Quote:

Originally Posted by Airkat

I've found that the connection drops if you leave the phone alone though. I almost always come back to "can't connect via your internet settings" or something to that nature.

of course, I just got the phone, and switched all the settings from cingular to tmo, so it could be something I did wrong.

I've overcome this problem by setting the Outlook client in Windows Mobile to check my POP mail every half hour. This makes sure the connection does not time out and therefore my IM+ usually stays connected.

Posted by: tlgsteve

Is it possible to have im++ use UMTS?

Posted by: mripguru

Quote:

Originally Posted by SHAPE Services

So sorry that fix doesn't work.

Anyway, thank you for information.
We will continue working on it.

Victoria
IM+ Support Team
SHAPE Services

Hello,

Sorry to bring up an old thread - but I couldn't find any info *anywhere*, but are your registration/IM servers having issues? I had to reset my BlackJack earlier and I can't seem to connect to your servers at all. I'm just wondering if there are any known issues.

Posted by: neologis

I am also having same issue with this. I have used 3 other IM programs and Google Maps etc all using my Blackjack going over TCP/IP and all working... yet IM+ not? I have the unlimited media plan. Sadly I though my issue for it not working was that it was not a registered version ... so I paid for it and of course no difference. So now im out $30 for a program that doesnt work

Posted by: SHAPE Services

We are now testing new version 1.35 with some fixes for Samsung Blackjack.

Please let us know how this version works for you.

Download location:
http://www.shapeservices.com/freedo...mssp_v_1_35.CAB

Daniel
IM+ Support Team
SHAPE Services

Posted by: mripguru

Quote:

Originally Posted by SHAPE Services

We are now testing new version 1.35 with some fixes for Samsung Blackjack.

Please let us know how this version works for you.

Download location:
http://www.shapeservices.com/freedo...mssp_v_1_35.CAB

Daniel
IM+ Support Team
SHAPE Services

Actually, I ended up getting mine to work - I had to hard reset the Blackjack though. It seemed to be a conflict with Opera Mini (I deinstalled it and it started to work).

Posted by: CantWait

Yeap I had to hard reset my BlackJack and installed the 1.32 version of IM+. I was able to connect to IM+ with no problems until I installed SDA_Application unlock.

I was able to connect again by installing the new version of IM+ 1.35 found at:
http://www.shapeservices.com/freedo...mssp_v_1_35.CAB

Posted by: SHAPE Services

Quote:

Originally Posted by macmax

Hi Victoria,
Any news regarding the use of ".mac" AIM screen names on IM+?

Thanks

Marcello

We have found the reason of this problem.
@ in mac screennames caused them.
Please try to use the latest v.1.35.

Victoria
IM+ Support Team
SHAPE Services

Posted by: Airkat

Quote:

Originally Posted by SHAPE Services

We have found the reason of this problem.
@ in mac screennames caused them.
Please try to use the latest v.1.35.

Victoria
IM+ Support Team
SHAPE Services

does this newest version fix the constant disconnect issue? It's to the point now that I only sign on when i absolutely need to talk to someone.. and even then I sometimes get disconnected in the middle of that.

Posted by: lilsadcrazyboy

Works for me but i keep getting disconnected on a call.... any call as long as i pick up. I am using a Blackjack with mediamax IM+ v. 1.36 other things i would like to see fixed is that it only vibrates or makes noise on a NEW IM but if you still have the conversation open and go back to your today screen it will not vibrate anymore. And additionally if you set the whole phone on vibrate the program will still make noise when reciving a new IM

Posted by: SHAPE Services

We have released new bug-fixing version 1.36.
You can download the latest version from our Web-site:
http://www.shapeservices.com/en/pro...form=smartphone
or from our WAP-site:
wap.shapeservices.com