vB Easy Archive - Can't send SMS or MMS (E61, former AT&T)

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Can't send SMS or MMS (E61, former AT&T)
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Posted by: jeremyclark

I have an E61 (unlocked) that I bought from Amazon. I'm a former AT&T user on Cingular. I can use most of the features on my phone, including internet connectivity via AWS MMS/packet data, GoodLink, Gmail, normal phone calls, etc. And while I can receive text messages, I'm unable to send text or SMS messages.

I configured the settings on my phone with Nokia's settings page where they send you a message and you save it to change your settings. I originally tried the settings for Cingular, and this did not work, so I set them to AT&T and it worked fine, at least for internet connectivity.

I've tried two Msg. centre numbers, with no success, so I don't think that's what's causing the problems:
+19703769301 (AT&T)
+13123149810 (Cingular)
In the "Preferred Conn." setting, I've tried both GSM/UMTS and Packet Data, but it doesn't seem to make a difference either.

Any time I try to send a message, it shows in the outbox as though it's sending but then a few seconds later says "Unable to send message: (contact)" and hitting the "Detail" button says "Text message: Unable to send text message" (which of course is of no help whatsoever!).

Any suggestions? I haven't called Cingular about this particular issue yet, from my past experience they haven't seemed too happy to help me when I have an unlocked phone they didn't sell me. I could tell them it's an E62 but that might not work either. Any tips or pointers would be great.

Posted by: jeremyclark

nobody has any suggestions?

Posted by: jeremyclark

Just to follow up, I am able to send MMS messages now after having the correct AWS MMS settings sent to my phone from the Nokia support site. However, I'm still unable to send SMS messages. I've tried both numbers provided that I listed above (former AT&T, and also the Cingular national one).

Any hints?

Posted by: jeremyclark

No worries, I'll just talk amongst myself.

Just wanted to follow up in case someone finds this thread and is in the same situation. I turns out I just needed to talk to Cingular's customer service and have them check the provisioning on their end and it now works. The agent said it just needed a "jump" from their end... whatever that means. Rather than calling them (as I've had problems letting them change my account settings in the past since it's a corporate account), I used their online chat help and the agent was really helpful.