vB Easy Archive - So its official...

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So its official...
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Posted by: NukuCamui

we are not cancelling customers and waiving the etf for the text messaging prince increase.

Posted by: ivwshane

Its been that way since the price change was anounced.

Posted by: keith1569

huh interesting..i guess people better get a text message plan heh

Posted by: NukuCamui

Quote:

Originally Posted by ivwshane

Its been that way since the price change was anounced.

Yes, but you see, there ARE people getting out of it with the ETF being waived. There are a few topics in the main forum over this (one of them being a "grave" situation.) I know several customers come in here to read what it is we say as well.

That and...not everyone knew about it. Ive heard several reps on calls who didnt even know we're upping the price.

Posted by: ivwshane

Quote:

Originally Posted by NukuCamui

Is it a lack of communication on cingulars part or reps just being stupid? I don't know but its been on the front page of csp for a while. I also commented in most of those threads as well as some others on some other sites in hopes that maybe an uninformed rep will learn a thing or two.

Posted by: NukuCamui

its probably both.

Posted by: sheraz730

Keep in mind their using "PPU is not a subscribe to feature" as their excuse.... but like it was stated in the stickied thread, if you can cancel you can subscribe. That's what I said to get out of it, worked like a charm.....after 3 escalations and 1 call back... lol

Posted by: cingtd

Quote:

Originally Posted by sheraz730

Keep in mind their using "PPU is not a subscribe to feature" as their excuse.... but like it was stated in the stickied thread, if you can cancel you can subscribe. That's what I said to get out of it, worked like a charm.....after 3 escalations and 1 call back... lol

Lucky you, but it isn't going to happen from this point forward based on the current policy which is now widely distributed company-wide.

Posted by: ~X~

It's been argued that you can't unsubscribe to it per se since the block is added that still allows you to receive messages but only from Cingular (star services, etc...).

It's not a service that you can cancel but you can restrict it.

Posted by: ivwshane

If all reps would follow the rules this wouldn't even be an issue but since a few apparently haven't read the memo and letting customers out of contract there are other customers willing to try their luck.

Posted by: Alfred_Neuman

so whats the price? 5r0 cents a message? wouldnt be surprised.

Posted by: cingtd

Quote:

Originally Posted by ~X~

It's been argued that you can't unsubscribe to it per se since the block is added that still allows you to receive messages but only from Cingular (star services, etc...).

It's not a service that you can cancel but you can restrict it.

You have to be able to rcv administrative text from Cingular for certain features (* features) to work properly but there is no cost associated so that is not a good comparison.