vB Easy Archive - Razr V3c Help

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Razr V3c Help
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Posted by: gavilan1010

Ok, so I got a razr V3 for christmas,and I when out and bought a software and the cable for it so I can get graphics and mp3s in there, BUT the software wont work. it goes half way and then just keeps

Initializing...

and pisses me off cause I cant get it to work, I got the USB cable, does anyone know of any software I can use for this?

Posted by: gavilan1010

PLEASE can anyone help!??!?!!?

Posted by: Mark_Venture

Well, it would help if you posted...

1. What wireless carrier?
2. What firmware is on your phone?
3. What software are you using? And EXACT VERSION NUMBER (usually found via by using ABOUT from the HELP Pulldown menu in the software)
4. Are there any error messages? if so, what is the EXACT TEXT of the message?

Posted by: Village Idiot

Quote:

Originally Posted by Mark_Venture

Well, it would help if you posted...

1. What wireless carrier?
2. What firmware is on your phone?
3. What software are you using? And EXACT VERSION NUMBER (usually found via by using ABOUT from the HELP Pulldown menu in the software)
4. Are there any error messages? if so, what is the EXACT TEXT of the message?

Could a Super Moderator make that a requirement in order to complete Registration... It would be easier on everyone.

Posted by: gavilan1010

Quote:

Originally Posted by Mark_Venture

Well, it would help if you posted...

1. What wireless carrier?
2. What firmware is on your phone?
3. What software are you using? And EXACT VERSION NUMBER (usually found via by using ABOUT from the HELP Pulldown menu in the software)
4. Are there any error messages? if so, what is the EXACT TEXT of the message?

1. Centennial
2. IDK Razr V3c ? is that what you asking for?
3. Motorola Phone Tools 4.0.4b
4. No error message, just keeps Initializing...

Is that better? all im saying is that I connect the phone to the computer, the computer reads it because I get a "New Hardware Found" message, but the software does not read it.

Can anyone help?

Posted by: WareWolf

I had the same issue- Just kept initializing. Or, when it would connect, I couldn't download my photos. It said my phone wasn't connected although I could sync my phonebook, etc!
The problem is fixed with a patch from BVRP's website-

http://www.bvrp.com/Customers/Motorola/DriverTool.zip

Here's the Motorola site that discusses the issue-

http://motorola.custhelp.com/cgi-bi...p?p_faqid=11316

This site contains the BVRP link as well. I just followed the directions and everything works fine! Good luck.

Posted by: Mark_Venture

Quote:

Originally Posted by gavilan1010

1. Centennial

Quote:

Originally Posted by gavilan1010

2. IDK Razr V3c ? is that what you asking for?

NO. Its not. Two things...
1. On the phone... go into the menu... Phone Info -> Other information -> S/W Version..

2. you're sure its a V3C, not a V3M? to check, take the battery out, there is a sticker in side there which should say MODEL: xxxx and a Date Code.

Quote:

Originally Posted by gavilan1010

3. Motorola Phone Tools 4.0.4b

Please unplug your phone from the PC... use Start -> Programs -> Motorola Phone Tools -> Motorola Live Update

MPT v4.36c is the latest version.

Quote:

Originally Posted by gavilan1010

4. No error message, just keeps Initializing...

Is that better? all im saying is that I connect the phone to the computer, the computer reads it because I get a "New Hardware Found" message, but the software does not read it.

Can anyone help?

So you get new hardware found? what does device manager look like? Does it show your phone under the "MODEMS" Section as a Moto USB Modem?

Also, rather than using BVRP's Driver Tool... download the drivers from the MotoDev web site at -> http://developer.motorola.com/docstools/USB_Drivers/

For how to install see -> http://mark.cdmaforums.com/1-USBDriver.htm

Posted by: Mark_Venture

gavilan1010 & WareWolf,

Please use the link on HOFO for USER CP...

On the left, click EDIT PROFILE

From there... please fill in the boxes for PHONE and SERVICE PROVIDER, and rememebr to update them if you change..... it will allow people to know what you have when you ask a question...

for example... there is a V3C from Verizon, Alltel, and others... but each has its own quirks... there is a V3M which "LOOKS" like a V3C, but has extra features...

Posted by: gavilan1010

Ok now did that, now im trying to understand all the replays, too many drivers to choose from o_0 lol!

Posted by: gavilan1010

I get that

Then I open Motorola Mobile Phone Tools

So that the problem, I downloaded this and ran it without the phone plugged and with the phone plugged and NOTHING!

Please, im a noob cake when it comes to phone modding, please help me

Posted by: a1b2c3d4e5

If you got the hardware wizard then you didn't download the drivers in Mark's post.

He specifically said DON'T run DriverTool.

Posted by: gavilan1010

Ok now this is awesome! motorola sent me a reply to an e-mail I sent them and it fixed my problem!

For anyone else having this proble, do this

Quote:

1. Connect the phone to the computer without opening the Motorola Phone Tools (MPT).
2. Once it is connected, right-click on My Computer icon that is on the Desktop and select properties.
3. On the System Properties window that is going to open go to Hardware and click on Device Manager.
4. On the Device Manager check under Modems and under Other Devices, check for an item with a yellow exclamation mark by the name of Motorola Phone, Motorola Phone or Motorola USB Modem.
5. Once you locate the item with the exclamation mark right click
on it and select Properties.
6. Go to Driver and select Update Driver.
7. On the windows that is going to pop-up select the option that says 'No, not this time' (You may not see this window, if not go to the next step).
8. Select the option that says 'Install from a list or specific location' and click next.
9. Select the option that says 'Include this location in the search', uncheck the other one and click on Browse.
10. On the windows that pops-up go to My Computer, go to the local disk C:, go to Program Files, go to Motorola Phone Tools or Mobile Phone Tools, go to INF, select the folder that says W2K XP USB DRIVERS and click Ok.
11. Back to the wizard click next.
12. Click Finish.
13. Close all the windows and open Motorola Phone Tools and it should recognize the phone now.

If the software is still not recognizing the phone follow the next instructions:

1. When you see the picture of the phone, click on the menu button.
2. Go to Setup and select General Setup.
3. Go to Communications and click on Change Modem.
4. On the wizard that is going to pop-up click next.
5. Select the Motorola USB Modem from the list and click next.
6. Check the box that says 'Do not automatically detect' and click next.
7. Under Motorola CDMA look for the phone, select it and click next.
8. Click Finish and click Ok on the other window.

But I keep having problems! now it works BUT! the multimedia studio is not there

il reply to the e-mail and see what they say, but anyways guys thanks for all the help

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