vB Easy Archive - T-mobile Dash: Busted LCD screen. Help!

Pages: 1

T-mobile Dash: Busted LCD screen. Help!
(Click here to view the original thread with full colors/images)

Posted by: Glen_E

I pulled my phone out of my pocket last night and the LCD screen was mysteriously damaged (whited out with a crack and liquid visible underneath). Is there a way for me to get a replacement screen and do the repair job myself? I don't want to spend another 200+ on a new Dash. Hell, I don't even like that phone that much, anyway...

Any help would be appreciated, thanks.

- Glen

Posted by: wwing49

Call T-Mo and see how much they will charge you. I cant find any replacement screens on eBay or through Google.

Posted by: redwildebeast

contact HTC they will replace it for just over $100

Posted by: obsolete

i just mailed htc_tmobile@htcusainc.com
i have the same problem with a broken lcd, is this a common occurance with this phone or what?

Posted by: Glen_E

I don't know, man...I already ordered an unlocked razr v3i which is on its way right now...I just pulled the Dash out of my pocket because it was ringing and the screen was cracked, looks like the right side of the screen was weak.

Let me know how it goes. I might send them an e-mail, too.

- Glen

Posted by: kserg

You got to be kidding me... So i looked around, seems to be pretty common problem with the Dash. I am bringing this thread back because it cracked from such a small impact, I just can't believe it. I am going to call HTC tomorrow if they really don't care all that much, I'll pay the $120 they want to replace the screen, I will then sell this phone and they will loose a customer.

A screen should NOT crack from some guy bumping into me!!! What are they making this thing out of?

Posted by: MiniRX7

I cracked mine by dropping my TV Remote ontop.

Sent it to HTC from Canada to Texas, had it repaired and back in my hands in under a week!!

On top of that they also (without charging me or telling me) fixed the buttons (one of them was sticky) and the housing scratches were gone!!!

THey charged $130US shipped!! Awesome service, very happy!

This was an HTC S620 original, not the HTC DASH

Posted by: kserg

Unless the remote was from 1970's and weight 100 pounds i don't see how that's acceptable quality.

I think i am going to cheat here to get it repaired. I usually don't but this is unacceptable IMO... It's a phone, not some delicate china that is meant to be behind the class and taken out only on special occasions. It's meant to be in the pocket at all times and should be slightly tougher then that.

Posted by: MiniRX7

Quote:

Originally Posted by kserg

Unless the remote was from 1970's and weight 100 pounds i don't see how that's acceptable quality.

I think i am going to cheat here to get it repaired. I usually don't but this is unacceptable IMO... It's a phone, not some delicate china that is meant to be behind the class and taken out only on special occasions. It's meant to be in the pocket at all times and should be slightly tougher then that.

Actually i tossed the remote, and ANY other smartphone or PDA would ahveb een damaged.

Posted by: kserg

Quote:

Originally Posted by MiniRX7

Actually i tossed the remote, and ANY other smartphone or PDA would ahveb een damaged.

Uh ic...

Yeah, I decided against cheating, just going to pay up even though i am going to hate it...

Still disappointed though... A bump by some guy is all it took...

Posted by: FLiPinoy9oNe6

havent had a chance to call HTC yet but do you guys know if they wiil just sell the lcd by itself. I can replace it pretty easily myself. Also I'm wondering if they can send other parts. Looking to get the camera lens also

Posted by: A3P3G

htc wont sell you the lcd but i've found a few places that will sell it to you for $80-100 .

www.onsitecellularrepair.com i believe sells them for you for $100 or fixes it for you for $120. I ordered an lcd replacement on ebay last week for $80 (includes shipping). but what you want to look out for by repairing yourself is that if the clear plastic layer on the outside is cracked the lcd replacement wont fix that. to get that you have to repair the whole front face plate of the phone.

if you do happen to try the repair yourself check out the Tmobile forum on here because there is a video posted of disassembly and another of several photo's documenting how to take it apart. good luck!

Posted by: FLiPinoy9oNe6

Quote:

Originally Posted by A3P3G

htc wont sell you the lcd but i've found a few places that will sell it to you for $80-100 .

www.onsitecellularrepair.com i believe sells them for you for $100 or fixes it for you for $120. I ordered an lcd replacement on ebay last week for $80 (includes shipping). but what you want to look out for by repairing yourself is that if the clear plastic layer on the outside is cracked the lcd replacement wont fix that. to get that you have to repair the whole front face plate of the phone.

if you do happen to try the repair yourself check out the Tmobile forum on here because there is a video posted of disassembly and another of several photo's documenting how to take it apart. good luck!

Do you mind giving me the sellers ID that you baught the screen from. TIA

Posted by: A3P3G

Quote:

Originally Posted by FLiPinoy9oNe6

Do you mind giving me the sellers ID that you baught the screen from. TIA

just PM'd you

Posted by: Glen_E

Yeah, this is BS.

Class action suit, anybody?

What is the model number for the LCD screen? I need to find a replacement...

Posted by: tmo_consultant

Just the other night my Dash fell off my nightstand (prob a 12" drop) on a t-shirt on my floor and when I picked it up the lcd screen was all cracked! I couldnt believe as the thing barely even made a noise when it fell. I had to shell out almost $120 to get it replaced through insurance...I am not at all happy with the quality but its the only phone out for t-mobile right now that has all the features that I wanted.

But I totally agree...whats up with the crappy quality here??? I know youre not supposed to drop your phone and what not but this is crazy....

Posted by: MiniRX7

I do not think this is unique to this phone. I think all phones in this form factor that are smart phones have the same fragile nature.

Anybody compare it with the blackjack and the Q? I think my phone is pretty sturdy given the abuse i put it through.

Posted by: biggnick15

just happened to me too. funny thing is, i've had the dash for 6 months and always carried it in the waist holder thing, but after months of my girlfriend telling me i look like a tool wearing that thing around i carry it around in my pocket for a week and it gets f***ed somehow. i didnt even run into anything or fall on it, it was just pleasently in my pocket.

Posted by: redi2roc

I droped my htc it fell twice bounced off something and then hit the floor man It took 3 months for me to get it back from pmall in toronto! hehe but NOw im soo scared Im looking for bumper type cases an stuff like that TO protect my phone from accidental drops and stuff like that DOes anyone know the best shock type proof cases are available for our phone?!! I seen this construction worker type case for a treo before but wonder if that company makes them for other phones?!! anyone know? I have no clue who makes these cases but If anyone has any way of protecting this phone to my standards ehehe pls feel free to pm me dont mind spending abit of cash!

Posted by: Turlus

i had the same problem happen to me on thursday..i just called tmobile..and they are sending me a replacement dash at no cost as long as i send in my damaged one within 7 days. (which btw..they said they are sending something with the phone or me to send in my phone at no cost)

Posted by: Vaytan

I notice anything with a big screen will have more of a chance of breaking. Not just the dash.

Every time they make a bigger screen + Thinner Device = Higher chance of the screen screwing up.

Posted by: pricemc1

I had my Dash LCD crack after only 2 weeks. It showed absolutely no signs of physical damage yet neither Tmobile or HTC would replace it under warranty. This is clearly a design defect but HTC says they have no reports of the defect because Tmobile would have to report it to them and Tmobile hasn't made any reports. After trying fruitlessly with Tmobile and HTC I filed a complaint with the FCC naming Tmobile and HTC as the companies I was having a problem with. Within 2 weeks I received a call from a Tmobile employee who offered to replace my phone for free. I strongly recommend if you have ever had your Dash LCD crack that you file an online complaint with the FCC as well so they can convince Tmobile to start reporting this design defect to HTC. HTC and Tmobile can then deal with the root problem instead of sticking consumers with it. You can file your complaint with the FCC at:

http://svartifoss2.fcc.gov/cib/fcc475.cfm

Make sure you fill out the form completely and accurately. Be fair and provide the FCC as much info as you can so they have a legitimate issue they can discuss with Tmobile and HTC. Be sure to name both Tmobile and HTC America as the companies you are having an issue with. Also make sure to report that others on the internet are reporting the same problem as you so they realize there is chronic problem.

Posted by: captclick

Mine had a white line that was about a quarter inch down, from about the center of the screen all the way to the right side. I called the repair center and they wanted about $130 to fix it. I called the HTC repair center and the guy spoke with said all it needed was a cold re-boot but that didn't work. He sent me back to the T-Mobile repair center. I was going to order a screen off e-bay and attempt replacing it myself but for the heck of it I called T-Mobile support and a very nice girl said there were no complaints about that problem and since I tried all the usual steps she would send out a replacement. Got the new phone in two days and all is good again.

Posted by: cbreze

Boy, these cracking issues make me nervous being a new dashman. I usually carry mine in a buttoned shirtpocket by itself, but sometimes in my baggy shorts pocket by itself. I could bump up against something, and CRACK !! Is it that fragile? Guess it is what it is, but I don't know that I would get another.

Posted by: pricemc1

You should be concerned if you carry your Dash in your pocket. It doesn't even need to be bumped for the LCD to break. A nice little flex like when your pants tighten around it can cause it to break. I've had Tmobile reps tell me that even the stress of the forces caused by when your clothes stretch as you sit down can cause your Dash to crack if its in your pocket. Buy a protective aluminum case and you'll probably be ok.

Posted by: samperlmutar

how many people are have experienced this poor build quality that aren't with t-mobile?

i'm on rogers using an s621....i've dropped my phone a few times, and i always ride my bike with it in my pocket. it's perfectly fine.

i'm curious as to whether this is limited to a number of defective phones they sent to t-mobile. or are there people with s621's and s620's who have had their phones break easily as well?

Posted by: alantoo!

Quote:

Originally Posted by pricemc1

I had my Dash LCD crack after only 2 weeks. It showed absolutely no signs of physical damage yet neither Tmobile or HTC would replace it under warranty. This is clearly a design defect but HTC says they have no reports of the defect because Tmobile would have to report it to them and Tmobile hasn't made any reports. After trying fruitlessly with Tmobile and HTC I filed a complaint with the FCC naming Tmobile and HTC as the companies I was having a problem with. Within 2 weeks I received a call from a Tmobile employee who offered to replace my phone for free. I strongly recommend if you have ever had your Dash LCD crack that you file an online complaint with the FCC as well so they can convince Tmobile to start reporting this design defect to HTC. HTC and Tmobile can then deal with the root problem instead of sticking consumers with it. You can file your complaint with the FCC at:

http://svartifoss2.fcc.gov/cib/fcc475.cfm

Make sure you fill out the form completely and accurately. Be fair and provide the FCC as much info as you can so they have a legitimate issue they can discuss with Tmobile and HTC. Be sure to name both Tmobile and HTC America as the companies you are having an issue with. Also make sure to report that others on the internet are reporting the same problem as you so they realize there is chronic problem.

pricemc1, did you have insurance on your phone through tmobile at the time the screen was damaged?

Posted by: mjs232

Same thing happened to mine. Just called T-mobile and they told me that it was considered physical damage and referred me to Asurion....don't know what to do now because i dont feel like paying for it.

Posted by: pricemc1

I did NOT have insurance on mine but it WAS under warranty. It was NOT about the money for me. It was about the fact that the device was NOT mistreated and yet it broke and they wouldn't honor the warranty. Anyone who legitimately abused their device should NOT complain BUT if you didnt abuse it and it still broke then please go file a complaint with the FCC (http://svartifoss2.fcc.gov/cib/fcc475.cfm ) and let them make the decision if its just abusive users or a design defect.

Posted by: alantoo!

ok i was just wondering for the sake of filing the complaint. in my case i do not have insurance either. some of you that got someone nice on the phone and sent you out a new phone for free are lucky. my friend is a mobile store owner and she told me that i could get that but ive talked to many tmobile phone reps and they just seem to be getting more and more difficult to deal with. ill do my part and file with the fcc to hopefully help in the remedy of this issue for future and current dash owners

Posted by: Nwahs

Guys, I have a new screen for my Dash, but I'm not quite sure how to install it. Can anyone walk me through installing it?? Thanks

Posted by: repod

there's a video on youtube. don't try it without watching it first. It is kind of tricky but anyone with mechanical ability should be able to handle it. I replaced mine with no problems

here's the link http://www.youtube.com/watch?v=FI6bZ3L-hE0