vB Easy Archive - Sold Aircard Today, Got Screamed At

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Sold Aircard Today, Got Screamed At
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Posted by: EHilderbrand

Anyhow, I sold an Aircard today, Sierra Wireless 875, anyhow, I put them on the 59.99 DCTUNL plan, because they have exsisting service. I get screamed at because it wasn't the 79.99 plan, and my boss claims they will not get their rebate. I called around to 4 other Cingular stores to verify that they will. Can I get a yes or no on the rebate?

Posted by: maddenfreak13

um the way i was told if they have existing lines its 59.99 if its a brand new service with no existing lines its 79.99 and they should get the rebates if they filled the paper work out right, and i dunno about you but in my area we get customers in all the time about why didnt i get the rebate and they show us a letter from them that says the didnt include reciept or label from the box, but you should be ok dude dont worry about it.

Posted by: blue.cing

if the paperwork is done properly they WILL get the 100 back. No questions about that.

Posted by: oneaznriceboi

Someone trying to make their data numbers look better? You sold them the right data plan as long as they already have existing cingular service.

Posted by: Wonwad

Your boss should quit his job. You did absolutely nothing wrong.

Posted by: EHilderbrand

Oh, they had two existing lines. That's why I put them on the 59.99 share.

Posted by: anubis9278

Quote:

Originally Posted by Wonwad

Your boss should quit his job. You did absolutely nothing wrong.

agreed......

Posted by: shortdog

Send your boss a link to this thread. This is for your boss - IDIOT!

Posted by: Mikey13

1 yr requires the 79.99
2 yr requires the 59.99

Thats really all you have to worry about..

Posted by: oneaznriceboi

Quote:

Originally Posted by Mikey13

1 yr requires the 79.99
2 yr requires the 59.99

Thats really all you have to worry about..

Last time I checked, the pricing of rate plans have nothing to do with the length of your contract. It only affects the equipment. Where are you getting your information?

Posted by: suthurnlatino

Doesn't the rebate just require an unlimited Dataplan which in itself is really vague.

Posted by: CingyMacGuy

Quote:

Originally Posted by Mikey13

1 yr requires the 79.99
2 yr requires the 59.99

Thats really all you have to worry about..

Incorrect. You can activate just a SIM on an 11 month verbal and still give them the $59.99. Read CSP. To get $59.99 you must have some sort of post-paid voice service on the same BAN.

Posted by: kimball

tell your boss to write you up... if hes stupid enough to do so you demand for union representation! he's risking his job by yelling at you for that. The 59.99 data connect plan for laptop connect is a promo price that Cingular kept over a year ago!!! Im sorry that you work for such a moron!!!

Posted by: elushon

Yeah, I'm an agent and I tihnk my boss would kill me for sellingthe 79.99 to someone with an existing account.

That just LOOKS shadey to anyone who's in the know.

Posted by: ivwshane

Quote:

Originally Posted by CingyMacGuy

Incorrect. You can activate just a SIM on an 11 month verbal and still give them the $59.99. Read CSP. To get $59.99 you must have some sort of post-paid voice service on the same BAN.

I was unable to activate an aircard the other day with only a one year contract, even though I've done it in the past before. (and the customer had an exisiting voice plan).

Posted by: cingman66

Quote:

Originally Posted by oneaznriceboi

Someone trying to make their data numbers look better? You sold them the right data plan as long as they already have existing cingular service.

FYI...you get NO credit for Data if you sign them up on a $59.99 Data plan...it just counts toward your new act's...you only get data if it is a feature add. For example, you could add a Family member at $9.99/month to an existing FT plan, then add the $59.99 unlimited data FEATURE to that number. I know it's $10 more per month, but you get a new number, great data revenue, and the customer can always use that SIM for voice in the future if they want.

Just a suggestion.

Posted by: kimball

Quote:

Originally Posted by cingman66

Chargeback!!!! what agent company you work for? They need to retrain you!

Posted by: cingman66

Quote:

Originally Posted by kimball

Chargeback!!!! what agent company you work for? They need to retrain you!

You obviously have no clue as to how Agent's are paid, do you? How in the world is that a chargeback? We get paid on PERCENTAGE of PROFIT...not just for showing up to work. That is why I won't offer equipment discounts IN STORE for company employees (IRU's).

Here's the formula:
money from customer + money from Cingular - cost of equipment x commission percentage = what I make. So if there is less money from customer, or Cingular commissions go down, or price of equipment goes up, I make less. (I make approx. $85-$95k/year) Does this help? What is your formula?

Posted by: kimball

Quote:

Originally Posted by cingman66

your chargeback happens when the account is seen by the customer, or a rep who changes the 9.99 familytalk add on with a 59.99 data connect feature you incorrectly sold him to a 59.99 data only line. you probably slammed the customer with roadside and voice connect on their wireless card too! (check procedure for selling a data card on a account) prd096 in cingular university I believe should train you on this.

You wanna make 59.99 on a feature side of the sale? Learn about tethering to a laptop through their wireless phone! that the only time you should set up a data connect on top of a $9.99 family talk add on voice plan

I know how agents are paid... and I know you make nothing on selling a phone retail cost!!!

Spend less time on Howardforums.com and more on Cingular university learning the basics!

Posted by: kimball

[QUOTE=cingman66](I make approx. $85-$95k/year) Does this help? /QUOTE]

Yes I now understand! your morals are cheap!

Posted by: CellOne508

Kimball,

I am reading your rants and have no idea if you just got hired yesterday or you are really this misinformed on the way of the world of cellular retail sales. How do you come upon the idea that you know that as an agent we make no money on selling a phone at retail cost? I know you have are being schooled with flow charts and formulas but here is another.

Nokia 6030

Cost $85.00 to agent
Commision on a two year agreement $150.00
Cost to customer $19.99
Profit $84.99

Retail cost to customer/ no resign of agreement $169.99
Cost of Equipment $85.00
Profit $84.99

And how is it that we make no money selling a phone at retail? I implore you to think before you type.

Posted by: kimball

Quote:

Originally Posted by CellOne508

Kimball,

I am reading your rants and have no idea if you just got hired yesterday or you are really this misinformed on the way of the world of cellular retail sales. How do you come upon the idea that you know that as an agent we make no money on selling a phone at retail cost? I know you have are being schooled with flow charts and formulas but here is another.

Nokia 6030

Cost $85.00 to agent
Commision on a two year agreement $150.00
Cost to customer $19.99
Profit $84.99

Retail cost to customer/ no resign of agreement $169.99
Cost of Equipment $85.00
Profit $84.99

And how is it that we make no money selling a phone at retail? I implore you to think before you type.

As a owner you of a store the profit is yours, but as a sales rep at a agent store you get paid for retail sale profit? I wanna know what authorized cingular agent pays its employees to sell a phone retail and passes the profit down in the form of commission!

Posted by: CellOne508

Kimball,

Lord this is only my second post and already you are taxing me, I did not tell you that the whole $84.99 is my pure profit, I make a percentage of the profit on the sale of a contracted line or selling a phone at retail. Let me again explain further

Cost of Equipment $85.00
Commision $150.00
Cost to customer $19.99

Net profit $84.99
My pay is then a percentage of this net profit
= No hourly Pay
= I sell no phone I don't get paid
= Welcome to the world of real sales
= I think even you can understand this
= Are you out of your league hourly employee = sales clerk?

Posted by: cingman66

Quote:

Originally Posted by kimball

There is no chargeback when the customer asks for the account to be set up that way...I never said I set it up without the customer's consent anyway...you assume too much. And your ignorance and prejudice is further depicted by your assumption that I "slammed" RS and VC as well. And do you really think I didn't know that I could tether a phone and get the data...? My job is about finding the best solution for the customer...AND the best solution for my company. We are not in business to lose money, and we realize we need the customer's repeat business...so it is all about finding win-win solutions. And as the last poster attests, you obviously know less than you think about how agent's pay their salespeople. We most certainly get paid on retail sales...and anything else for that matter that produces profit for the company. Maybe if you were a salesperson rather than just a clerk you would understand that. See, we have just as many matrix quotas to hit as the COR stores...but we still find a way to do it and maintain a healthy profit level AND insure customer satisfaction. That's the sign of a good salesperson. Maybe that's why COR stores look down on agents...pure jealousy. We get all the money without all the corporate BS.

And I have taken every University class that is required and then some...so get a clue.

Posted by: kimball

Quote:

Originally Posted by cingman66

There is no chargeback when the customer asks for the account to be set up that way...I never said I set it up without the customer's consent anyway...you assume too much.

Are you telling me that your customer asked you to overcharge them by an extra $9.99 so they could have a voice option on their wireless card? I would love to hear the customers response to that option if laid out by a honest rep!

Just do yourself a favor... admit you were wrong, find every customer you have ever activated, and contact a corporate store rep to go behind and fix all the bull **** you did! I have plenty of friends who still work on the agent side of this business and they dont do shady stuff like that. They represent this company like it should be!

Ethics are very important with this company, and from the few post that I have read from you on howardforums.com I find that you don't actually have any.

I am attacking you because it drives me crazy when a customer comes in my store and has a billing issues cause by some rep like yourself (cor or agent) cares about the numbers behind the sale, and not the people your activating the phones for! It makes me have to back track and fix things with the customer.

Its not the customers fault they were mislead by anyone that was suppose to represent Cingular moraly, ethically, but instead got shafted cause the rep needed the extra few dollars on there qouta! Its not a sale unless you earned it!

Misleading or holding back options so the customer thinks they have none is NOT SELLING!

Posted by: elushon

I smell thread lock.

This thread got ugly.