vB Easy Archive - Important Slice Question

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Important Slice Question
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Posted by: yensed

I'm having a scary "problem" with my Virgin Mobile Slice.. There have been many occasions where I have pulled my phone out of my pocket and a list titled "Emergency Call" was being displayed. This list contained 3 contacts: (1 911 (2 *911 (3 #911 . The only times the list has ever came up is when Key Guard was turned On. On 2 occasions 911 was accidentally Called. Thankfully each time I heard the phone make a noise and I was able to hang it up before it actually connected.. I called Virgin Mobile about it on many occasions and not a single person I talked to had ever heard of this problem. They concluded I must have a faulty phone and they sent me a New Slice. Well no less then 2 hours after activating my new phone and Re-Entering all my contacts, the list pops up again. So I figured there must be some combo of numbers getting entered causing this to happen. After about 45Mins of entering in random combos, I finally figure it out. If the Green Call Button gets held down for 1 second when Key Guard is turned on, the list automatically pops up every time... I'm wondering if anyone else with a Slice could see if their phone does this too. The instructions are easy. Lock Phone Using *(star) Button. Wait 3-5 seconds and hold down the Green Call Button. The "Emergency Call" list should display.. I personally think this is an important issue that Virgin Mobile should be investigating, But they don't seem to think so.. I took a picture of what the list looks like on my phone.
PICTURE

Thanks for taking the time to read my novel of a post

Posted by: ryanroma

I'll try it.

**EDIT**

My phone does it too! This could be a major problem.. I just got my phone yesterday, so I hadn't even experienced this problem... Thanks for pointing it out.. Maybe I'll have to go look for a case now...

Posted by: ryanroma

Alright kiddo, I just called Virgin Mobile and they said they couldn't find anything on how to resolve that, but maybe if you/we put a call into UTStarcom, we might be able to get a firmware update out of them. PLEASE call them, because this really concerns me that I could accidentally call 911.. And then they might think I've been kidnapped or some ****...

But anyways, call this number:
800-229-1235

I think I may later, but right now I have to go somewhere.

Posted by: mmiller2002

I tried it on my wife's slice. Did it. But, really, those buttons are so flat, how can this happen in normal use? She has never seen it happen in the 4 months of use.

Do you carrry stuff in your pocket with the phone?

Posted by: PC1492

Quote:

Originally Posted by yensed

I'm having a scary "problem" with my Virgin Mobile Slice.. There have been many occasions where I have pulled my phone out of my pocket and a list titled "Emergency Call" was being displayed. This list contained 3 contacts: (1 911 (2 *911 (3 #911 . The only times the list has ever came up is when Key Guard was turned On. On 2 occasions 911 was accidentally Called. Thankfully each time I heard the phone make a noise and I was able to hang it up before it actually connected.. I called Virgin Mobile about it on many occasions and not a single person I talked to had ever heard of this problem. They concluded I must have a faulty phone and they sent me a New Slice. Well no less then 2 hours after activating my new phone and Re-Entering all my contacts, the list pops up again. So I figured there must be some combo of numbers getting entered causing this to happen. After about 45Mins of entering in random combos, I finally figure it out. If the Green Call Button gets held down for 1 second when Key Guard is turned on, the list automatically pops up every time... I'm wondering if anyone else with a Slice could see if their phone does this too. The instructions are easy. Lock Phone Using *(star) Button. Wait 3-5 seconds and hold down the Green Call Button. The "Emergency Call" list should display.. I personally think this is an important issue that Virgin Mobile should be investigating, But they don't seem to think so.. I took a picture of what the list looks like on my phone.
PICTURE

Thanks for taking the time to read my novel of a post

Am I missing something? I can't even find the key guard on my Slice..it would be VERY useful, my phone makes random calls on almost a daily basis in my pocket.

Posted by: ryanroma

To access keyguard, you just press the * key down for i believe 3 seconds.

Posted by: yensed

Quote:

Originally Posted by mmiller2002

Do you carrry stuff in your pocket with the phone?

Rarely I'll put my wallet in the same pocket as my phone. But I've had this happen even when it was the only thing in my pocket. All it takes is a little amount of pressure put on the call button. And if it gets pressed twice, it calls 911.

Posted by: PC1492

Quote:

Originally Posted by ryanroma

To access keyguard, you just press the * key down for i believe 3 seconds.

Thanks for the tip, although I wish it had automatic keyguard like my old K10.

Quote:

Originally Posted by yensed

I tested this, and it did indeed call 911. Luckily, I hung up quickly. That could definitely pose a serious problem...

Posted by: yensed

Quote:

Originally Posted by ryanroma

But anyways, call this number:
800-229-1235

VM gave me that number last nigh. I'll have to call it Tomorrow. They close at 5PM Easter time, Which is 2PM for me on the pacific coast

... Thank You guys/gals for testing this on your phones. It helps being able to say other peoples Slices do this as well. I Appreciate it

Posted by: iansltx

Hmmm...couldn't this actually have been a feature rather than a misstep by UTStarCom? As in they planned the software that way so if little kiddos with their Slice ever needed to call 911 it'd work when they most needed it? But I agree, if not documented anywhere, it's a hindrance rather than a help...ech...

Posted by: yensed

Quote:

Originally Posted by iansltx

Hmmm...couldn't this actually have been a feature rather than a misstep by UTStarCom? As in they planned the software that way so if little kiddos with their Slice ever needed to call 911 it'd work when they most needed it

I've thought about that. But the fact its not documented anywhere in manuals and the fact its not "Common knowledge" in the cellphone world to hold down the call button when the phone is locked to call 911, I doubt it. It could very well be a feature they Tried to implement, but screwed up or gave up.. I've have had cellphones where 911 could be dialed when Key Guard is on. But to do so you had to enter in the numbers 911. Which makes prefect sense.

Posted by: idbl_fanatic

Quote:

Originally Posted by iansltx

It IS documented......Page 33

Posted by: yensed

Quote:

Originally Posted by idbl_fanatic

It IS documented......Page 33

That is for the Phone Lock. Not the Key Guard.

Posted by: ryanroma

well, it happened to me today. I accidentally called 911 while the phone was in my pocket. As I type, I'm on the phone with VM about this, cause the lady at 911 was kinda scared when I hung up hoping it didnt connect.

Posted by: yensed

I called UTstarcom about it. They are aware about the "Emergency Call" list And wouldn't call it a "Feature", they just continued to tell me "Its something that can not be disabled".. I too called 911 yesterday after not having the issue for around a week. I don't know what I want to do.

Posted by: ryanroma

I don't know about you, but I'm returning mine and getting a Slider Sonic. It's a camera phone, it's a slide style phone(can't dial numbers on accident) I've had one from amp'd, and it was awesome. You can connect it to your computer with the included usb cable and put ringtones and wallpapers, games, music etc and you can put a microSD card in to increase the memory. I only got rid of Amp'd Mobile because they treated me like sh!ite and stole $15 off of my account.

Posted by: yensed

Quote:

Originally Posted by ryanroma

I don't know about you, but I'm returning mine and getting a Slider Sonic. It's a camera phone, it's a slide style phone(can't dial numbers on accident) I've had one from amp'd, and it was awesome. You can connect it to your computer with the included usb cable and put ringtones and wallpapers, games, music etc and you can put a microSD card in to increase the memory. I only got rid of Amp'd Mobile because they treated me like sh!ite and stole $15 off of my account.

I wish I could return my Slice. But I got it in November of 2006, and I sent my original phone back to VM.. Since its now possible to put Ringtones and Graphics on the Cyclops, I guess I'll buy a Cyclops. Despite the fact they don't care about their customers

. VM still offers the best service at the best price.