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Posted by: cingtd

A good friend of mine got one of the funniest calls I ever heard the other day.

Customer calls in and says "My phone got a message that says Check SIM, but I don't even know SIM".

Posted by: blessd24

I would have had trouble not laughing right at them on the phone. That's grea.t

Posted by: sctech

That's a new one. That was funny. I had a lady say that yesterday my voicemail said I had 200 messages. Today it says that I have 500 messages. I knew this was impossible so I called her voice mail myself. After I put in her passcode it said "you have five unheard messages. first message...."

Quote:

Originally Posted by cingtd

A good friend of mine got one of the funniest calls I ever heard the other day.

Customer calls in and says "My phone got a message that says Check SIM, but I don't even know SIM".

Posted by: tszefr

Well today I got "Sim registration failed" or some such.

WTF??? Been using same sim for months. I had called to gripe about OLAM brokenness, gotten that all squared away, rang off and now my phone is broke.

Here is what not to do because my CS person did it: Put someone else's sim card on my account, toasting mine in the process. Next thing I know I am being asked about a N2610 that I have never seen and if my sim card is one it isn't. We know this because she recorded it in account notes.

Of course we all know the only cure... Sing along with me:

"Goto a corporate store and get a new sim card."

Actually the second CS helper offered to overnight one to me but since I didn't want to do without my phone I went to the store. Bah! Sorry it wasn't funny...

Posted by: holaDude

Quote:

Originally Posted by sctech

That's a new one. That was funny. I had a lady say that yesterday my voicemail said I had 200 messages. Today it says that I have 500 messages. I knew this was impossible so I called her voice mail myself. After I put in her passcode it said "you have five unheard messages. first message...."

I get that about every other month.

They tend to laugh when I tell them that it's just "unheard" and not hundred. If you have access to their voice mail from the system, you can see how many vm's the have.

Posted by: NukuCamui

No, daily I hear "WTF is a 51M card?" Or "What the hell is a ssssiiiimmmmmsssss caaaarrrrdddd?" They always have to say the last part slowly.

Posted by: blessd24

Quote:

Originally Posted by tszefr

Well today I got "Sim registration failed" or some such.

WTF??? Been using same sim for months. I had called to gripe about OLAM brokenness, gotten that all squared away, rang off and now my phone is broke.

Here is what not to do because my CS person did it: Put someone else's sim card on my account, toasting mine in the process. Next thing I know I am being asked about a N2610 that I have never seen and if my sim card is one it isn't. We know this because she recorded it in account notes.

Of course we all know the only cure... Sing along with me:

"Goto a corporate store and get a new sim card."

Actually the second CS helper offered to overnight one to me but since I didn't want to do without my phone I went to the store. Bah! Sorry it wasn't funny...

I'm guilty of this, I have done it a couple times. Only once to the totally wront account.

The other times the person gives me "the number that the account is under" because they don't understand that any number will bring up the account and I think that's their number and end up changing their dads/sisters/moms/brothers SIM card which means they will have to get a new one as well.

Posted by: holaDude

Quote:

Originally Posted by blessd24

That's why i know repeat the number i am adding the sim card to about 4 or 5 times during the process.

1st is when I bring up the list of numbers on the account. If suspended, I repeat again when reactivating, if not on the last tab. Third as i bring up the sim screen, and fourth right before I complete the change.

Posted by: Mr. Bond

Have to watch out for the slims cards. The best comments in my days at Cingular:

1. "Would you be interested in getting protection today (Asurion)?"
Customer: "No thanks, man, we've been married for 32 years, don't need it." At that point, the wife walked out from embarrassment.

2. "Do you have that new crazy RAZR in stock (KRZR)?"

3. To a co-worker and myself: "Are ya'll related?"
Me: "No, we are not; why do you ask?"
Customer: "You guys have the same haircut. Must have the same barber or something..."

And of course, BlueBerry, RaspBerry, Blacktooth, etc.

Posted by: Sincere759

Wirelessly posted (Opera/8.01 (J2ME/MIDP; Opera Mini/3.1.7196/1662; en; U; ssr))

Quote:

Originally Posted by AccessCellular

Have to watch out for the slims cards. The best comments in my days at Cingular:

1. "Would you be interested in getting protection today (Asurion)?"
Customer: "No thanks, man, we've been married for 32 years, don't need it." At that point, the wife walked out from embarrassment.

2. "Do you have that new crazy RAZR in stock (KRZR)?"

3. To a co-worker and myself: "Are ya'll related?"
Me: "No, we are not; why do you ask?"
Customer: "You guys have the same haircut. Must have the same barber or something..."

And of course, BlueBerry, RaspBerry, Blacktooth, etc.

Yeah that's always fun trying to guess what there trying to pronouce! Also when I'm activating the phone and they get the welcome to Cingular text and they try to answer the phone thinking its a phone call! Then proceed to say they can't hear the person only to have me say that that was a text message that you read!

Posted by: mySRT8U

i deal with corporate accounts and one of the customers i deal with is persian. lol i love the guy but the accent just drives my whole department wild. "Can I eh pelease (please) get a hold of de seem (sim) card for my employee" im loving this job more and more day by day.

Posted by: sctech

y'all are funny... My favorites are as follows:

1. I use this for business. Expecting the easy button I guess....
2. Nokita. (good Russian stripper name btw)
3. calls from reps... me: "What was the message center number?" reply: "UUhhhmmmm what?"
4. An angry customer that has an unlocked phone and also either doesn't have the 850 frequency or no wap settings.
5. Remedial mode.... Not the customer's fault really.. Only if they were born before 1959. give or take. That's why I miss the DOB... ie.. " see that button right below select? ok.. press that button. which one? the one above the orange man. do you see it?...
6. Get aheaders... know-it-alls that try to fix it before you show them how its fixed...

Posted by: sctech

I forgot...

7. I can't connect to my bluetooth.... Me: your bluetooth what? Your bluetooth missle laucher????

Posted by: jadekitty

Quote:

Originally Posted by sctech

I forgot...

7. I can't connect to my bluetooth.... Me: your bluetooth what? Your bluetooth missle laucher????

My husband and I both worked for a cingular call center only Beuc tho. *even business cust are reallly dumb.
we have some to add to this list. Which btw made me cry I laughed so hard, everything on this page I must've experinced at least one in 6 months of calls.

8. Cust: How many txt mins do I get? Reply : 200 text messages. Cust: So those txt mins are usable by all the phones on my account? Reply: no, they are not like rollover mins, and no they don't rollover. Use'em of lose'em.

We decided most the time the we only got the stupid ones becuase the smart cust are busy using there doing other things..

Posted by: mulletwireless

the old one about the phone having a good vibe feature never gets old, the look on a female customer oh 25-40 is priceless. She wants a phone but also a built in BOB. I had a guy come in around Feb14th weekend and wanted a small phone so I got him a pantac I asked was it a gift for his wife, he so no it was for his girlfriend. I said well I see two people on your account. He wanted it on a new account, the bill sent to a different address. He wanted her to clip it to her work outfit so he could call her during the day just to have it go off...

yea some customers are creepy indeed...

Posted by: dizzle247

ever run into the customer that just got a new razr and calls in screaming that it won't turn on.

When u ask them if they pushed the power button in, they ask, "where's the power button?"

"on the keypad, its the red end call button"

"there isn't a ****ing keypad on this phone"

"didja open the phone sir/maam?"

"it's opens?!?! Ohhh!!! Ok, its turning on now"