vB Easy Archive - which phone getting returned in ur store the most

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which phone getting returned in ur store the most
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Posted by: ItalianAngel831

name the phone and ur location that you are and if u r corprate store or not

Posted by: Bigrock

CU 500, St Louis area, Agent

Posted by: oneaznriceboi

Bay Area
8525
Sync
BJ

Posted by: Phone Diva

I'm not an employee, but may I ask why the 8525 is getting returned? I wanted to buy that model this summer.

Thanks!

Posted by: suthurnlatino

Blackberry 8xxxx

Posted by: ivwshane

A lot of pda's and v3xx and cu400.

Pda's mostly because reps over sell them or the customer wants one despite the fact that they wont take advantage of any of their features or that a regular phone would be a better match.

The v3xx comes back a lot mainly because we sell a lot and people just want something different than a "razor".

The cu400 comes back because of poor reception and call quality, I've also had several battery issues with the phone.

Posted by: oneaznriceboi

Quote:

Originally Posted by Phone Diva

I'm not an employee, but may I ask why the 8525 is getting returned? I wanted to buy that model this summer.

Thanks!

Mainly because people think they need all the features, but when they get home, they have second thoughts about the cost of the data package, don't end up using it to the fullest, or are just to stupid to use the features. Another reason is having seconds thoughts about the price of a PDA phone. PDA phones are prone to crashing eveyonce a while, and when this does happen, people flip out and think its a horrible phone. The Blackjack comes back because of the piss poor battery life and horrible reception.

Posted by: SoCal91302

Quote:

Originally Posted by ItalianAngel831

name the phone and ur location that you are and if u r corprate store or not

Red Pearl prior to the fix.. razrs and as always lg 225
LA Market

Posted by: oneaznriceboi

Quote:

Originally Posted by SoCal91302

Red Pearl prior to the fix.. razrs and as always lg 225
LA Market

People seem to love the 225 in my area for some reason. This one guy told me it was the best phone he ever owned

Posted by: Phone Diva

The Pearl received a fix? Is it on the support site? Or BB's support site? I'm looking at that model too, but the black one.

No PDA phone I had ever crashed, BTW. You have to be careful what programs you load on there.

Posted by: SoCal91302

Quote:

Originally Posted by oneaznriceboi

People seem to love the 225 in my area for some reason. This one guy told me it was the best phone he ever owned

The most common complaint I hear about it is the ascending ringtone. I think most of the reps know to mention this now, but some evidently don't.

Posted by: suthurnlatino

Quote:

Originally Posted by ivwshane

A lot of pda's and v3xx and cu400.

Pda's mostly because reps over sell them or the customer wants one despite the fact that they wont take advantage of any of their features or that a regular phone would be a better match.

That is so on point, that's why I listed Blackberries. People buy Pearls all the time just because they look sleek. I try my hardest to redirect them to a regular phone like the SLVR/W810 but some of them just don't understand. I usually stick with WM smartphones at most with inexperienced users if they must have such a device.

Posted by: ivwshane

The lg 225 is a solid super basic phone and does well in my area too (especially for young kids who's parents don't want to spend a lot for a phone).

The bb pearl is definitely one phone a lot of people like but have no intentions of doing email or internet on it. If they don't plan on doing that then I have no idea why they want one other than looks. Its tough to sell them on another phone when they want the pearl (it gets a little easier though when I tell them how much the data plan is if they want to take advantage of the rebate).

Posted by: SoCal91302

Quote:

Originally Posted by Phone Diva

The Pearl received a fix? Is it on the support site? Or BB's support site? I'm looking at that model too, but the black one.

No PDA phone I had ever crashed, BTW. You have to be careful what programs you load on there.

It's on the blackberry site. It only affected the new red at&t branded one.

Posted by: Phone Diva

Thanks for the reply!

So no fix needed for the black branded one at all?

Posted by: ivwshane

Quote:

Originally Posted by SoCal91302

It's on the blackberry site. It only affected the new red at&t branded one.

Do you have a link? I cannot find it myself on rim's website.

Posted by: CingyMacGuy

treo 750, dallas area, COR store

Posted by: stlsingledad

V3. At least one a day. STL, COR

Posted by: SoCal91302

Quote:

Originally Posted by ivwshane

Do you have a link? I cannot find it myself on rim's website.

It's version 4.2.0.89

https://www.blackberry.com/Download...3571c65676bT R

Posted by: Phone Diva

What's Maine Slate?

Posted by: oneaznriceboi

Quote:

Originally Posted by Phone Diva

What's Maine Slate?

Its the black colored pearl.

Posted by: Phone Diva

Oh so it DOES need the update! Well I'm glad I visited this thread! I may be getting one tomorrow, but I'll need to check about the update. I suspect I will probably get older stock before they give out the newer ones.

Thanks for the help BTW!!

Posted by: ivwshane

Quote:

Originally Posted by SoCal91302

It's version 4.2.0.89

https://www.blackberry.com/Download...3571c65676bT R

When I go to that page it only shows me desktop software and enterprise software downloads.

What steps did you take to get to the correct download page?

Posted by: Phone Diva

The 8100c is listed under the tab. I'm assumimg that's the new software for the phone?

Posted by: ivwshane

Thats weird, I don't have an option for the 8100.... or any phones for that matter?

Posted by: VMV702

Red Pearl/Sync.....not because they're bad phones but most likely because we sell more of them than any other hands down...And as stated b4, the red pearl needs the update done. We're advertising the HELL out of this phone but most average joes don't understand exactly what a blackberry IS and that it's an extra $30 a month.

I can also understand that some areas (like the Bay Area where I came from) that don't have solid 3G coverage have alot of returns on those devices. When I went back up to visit I caught 3g MAYBE once

Oh yeah I'm COR

Posted by: Phone Diva

Quote:

Originally Posted by ivwshane

Thats weird, I don't have an option for the 8100.... or any phones for that matter?

Try this link, it's through Cingular. Then click Blackberry Site, you'll then get the right page with the phone options under the tab. Links to Cingular BB downloads apparently expire because it looks like they have session IDs. That link above expired.

https://www.cingular.com/support/se...=Pearl&x=40&y=3

Posted by: Phone Diva

Try this link too. It may expire though, but if you catch it in time, maybe not.

https://www.blackberry.com/Download...4E4F82F9F00E7D4

Posted by: ivwshane

Quote:

Originally Posted by Phone Diva

Thanks! That did the trick!

Posted by: cingman66

It's weird how some phones do so well in some markets, but so poor in others. For example, ivwshane says the LG 225 is a great performer, but the cu-400 is terrible. It is the exact opposite here in the NE. The 225 was one of the highest returned phones we had, while I have almost never gotten a cu-400 returned. We sell probably 25 a week, and it is the best performing phone we have. Reception is awesome. I've had customers try 2 or 3 different phones from the same house, and the cu-400 always comes out on top. Weird.

As for the BB's and PDA's...we almost never get BB's returned, as they are also great for reception. Plus, we qualify customers a ton before sending one out of the store. PDA's on the other hand...sometimes you just can't talk a customer out of one. They think they are "cool" or their buddy just got one. Then when the realize they will never use any of the "cool" features, and don't want to spend that additional $30-$40 a month, they get returned. My gripe with these types of phones, is that customers rarely want to spend (and don't seem to understand why they have to spend) so much on data, so they always want to get the phone at the rebated price without any data plan.

So to get back on topic...the most returned phone we have is by far, the Sync (Sam. A-707). Most of the time it is the very poor reception, but there are also other problems...screens go white, camera stops working, and only 50% of the car chargers seem to work properly--not sure if it is our aftermarket chargers or a problem with the phone's charging port. Keep in mind, though, that as an independent Agent, we don't have to carry all the crap Cingular offers. We stopped selling the LG 225 before Christmas...the c-417 also...and over the years we have refused to buy into some of the crap phones that Cingular has promoted (like the LG 1500). So what we offer in store is a relatively small sample (about 10 phones, and 4-5 PDA's/BB's), and we try to recommend only the phones that we know perform well. Our customers thank us for our candor and for helping them with their purchase...as opposed to them ordering whatever POS Cingular is offering on line at the moment. For those customers that can't seem to sleep well unless they save a few bucks or get "something for nothing," we can only offer an "I told you so" when they come in later with that great deal they got on-line.

Posted by: Superpimp

Treo's 680-750
Cor
Ma

Posted by: SoCal91302

Quote:

Originally Posted by ivwshane

When I go to that page it only shows me desktop software and enterprise software downloads.

What steps did you take to get to the correct download page?

http://www.cingular.com/bbdownloads will redirect you to the correct page.

Posted by: DonaldMick

Based on what I've seen in CDS, can't say I'm shocked about the Pearls. Seems like half the calls I've observed have been "Pearl can't get the browser".

But if I may be so bold, who wants to bet that after the end of June all the COR reps will be saying "iPhone"?

Posted by: speedtec11s

Pearls all day...why...because people buy it for the glitz and glam, and get home and can't figure out how to use it. Re-release the 6010 PLEASE! AHAHHAHAH

Posted by: VMV702

Quote:

Originally Posted by speedtec11s

Pearls all day...why...because people buy it for the glitz and glam, and get home and can't figure out how to use it.

In our store it's a GIVEN that when selling a Blackberry we set up the BB account and show the customer how it works. On PDA type phones thats yer best bet to prevent returns. We're a very data driven market/store and I think it's crap when a customer is sold one of these at a dealer or other corp location and then are SENT IN to our store to "learn how to use it" lol

And please believe, in the occasion that someone IS sent in and I have to spend 45 minutes setting it up and giving a tutorial, your feature WILL BE FLIPPED and noted on the account...earn yer keep!

Posted by: NukuCamui

I don't work in a store, but from all of the calls I listen to daily, the phone that is being complained about, and XBM'd the most right now is the v3.

Posted by: CUIDeedeedee

any version of the RAZR/IZAR .... probably about 50% is these models. washington/baltimore market, COR store.

Posted by: VanessaAmber85

Quote:

Originally Posted by suthurnlatino

OH MY GOD I DO THAT TO IT IS JUST NO POINT TO HAVE IT UNLESS
1. YOU WORK FOR A COMPANY AND NEED TO RECIEVED CORPRATE EMAIL, AND NEED TO GET BE HIND A FIREWALL

2. GOIN OUT OF THE COUNTRY AND NEED TO USE THE INTENET ALOT.
3. OR YOU GOT MONEY AND SAY PUT EVERYTHING ON IT AND HAVE THE KNOWLEDGE OF THE PHONE

Posted by: razrblades

razrs/krazrs all the way, alot of samsung syncs but i never see them again with problems..its weird hearing bad things about them.. north fl market

Posted by: CowboyNYC

Diva, the Pearl is a great phone....

speedtec11s.... if customers can't figure out the Pearl perhaps a tin can and string is more their speed? IMO nothing about the Pearl UI is counterintuitive.

Quote:

Originally Posted by Phone Diva

Posted by: MrDumbDumb

SonyEricsson z525a but they have pulled that from the website and I think as a refurb phone. I have not had a LCD last on that more then 16 months. If you have one that still works flawlessly with great reception please send it to me for disection. For new phones I have hoards returning the 6126 due to crummy reception and inability to put glove case on it and the 2610 for it's terrible reception, small keys, and lack of bluetooth.

Posted by: elushon

I don't really have one phone or another that's returned more than any other device...

We go along the same theory another poster does...We sell things that we know work.

Any time a new device drops we grab a couple, play with them, sell them and see what's up with them. If they don't come back then we assume okay not a bad phone, and a order a few more. Basically ramping up until it's a phone steadily available as an option we offer.

That is one of the very few perks working in indirect...we don't HAVE to sell absolutely everything out there.

Posted by: VMV702

Quote:

Originally Posted by VanessaAmber85

OH MY GOD I DO THAT TO IT IS JUST NO POINT TO HAVE IT UNLESS
1. YOU WORK FOR A COMPANY AND NEED TO RECIEVED CORPRATE EMAIL, AND NEED TO GET BE HIND A FIREWALL

2. GOIN OUT OF THE COUNTRY AND NEED TO USE THE INTENET ALOT.
3. OR YOU GOT MONEY AND SAY PUT EVERYTHING ON IT AND HAVE THE KNOWLEDGE OF THE PHONE

No disrespect but I disagree with you on SO many levels...

1. The Blackberry isn't only valuable for business users. Many soccer moms and everyday people have a need to check their email on the go. Plus the organizer aspects and overall reliability of the device are attractive to everyone from college students to a corporate suit. On the student tip, most college professors now ask their students to EMAIL them with questions on assignments and the like. The Blackberry makes this super easy and with push email, there's no lag in response. I also have many customers who are casino VIP hosts and club doormen who use it for guestlists and to communicate with their clients and staff.

2. As a GOOD SALESPERSON it's YOUR job to educate the customer on the device. They shouldn't have to come in with the knowledge already. True, it isn't for everyone, but over the years I've seen it work for just as many if not MORE regular consumers than business people.

Just my 2 cents! Oh yeah and selling more Blackberry/data will help yer pockets out too...And the more YOU know about it and educate them on how to use it, less of them will be returned due to the customer becoming frustrated.

Posted by: suthurnlatino

Until recently I wasn't that well versed in the Blackberrys but now I've become better. There are still a lot of issues with the Media Net icon disappearing or the media player not working, however.

Usually with a WM phone I can troubleshoot but I will reset BBs all day to no avail. BBs just overall are a harder phone to sell to the average user plus the PDA plan puts more money in your pocket than the basic BB personal. The Blackberry Pearl lacks a lot of features too like stereo bluetooth and the ability to send files. This alone has caused many returns this month at my store. Maybe the Curve will be more user friendly but somehow I doubt that!

Quote:

1. The Blackberry isn't only valuable for business users. Many soccer moms and everyday people have a need to check their email on the go. Plus the organizer aspects and overall reliability of the device are attractive to everyone from college students to a corporate suit. On the student tip, most college professors now ask their students to EMAIL them with questions on assignments and the like. The Blackberry makes this super easy and with push email, there's no lag in response. I also have many customers who are casino VIP hosts and club doormen who use it for guestlists and to communicate with their clients and staff.

Soccer moms and students can go without real time push and on WM devices the Xpressmail is decent enough. I still try to steer business clients towards BB for the most part as the charge back hurts too much.

Posted by: VMV702

I think The Curve is gonna be AWESOME for us....But can u imagine how many iPhones we'll have returned because of Buyers Remorse? lol....Can't wait for June!

Posted by: cingman66

Quote:

Originally Posted by elushon

We go along the same theory another poster does...We sell things that we know work.

Any time a new device drops we grab a couple, play with them, sell them and see what's up with them. If they don't come back then we assume okay not a bad phone, and a order a few more. Basically ramping up until it's a phone steadily available as an option we offer.

That is one of the very few perks working in indirect...we don't HAVE to sell absolutely everything out there.

I think that poster was me...and you are right about being Indirect...we are not required to sell what ATT wants us to...we have freedom of choice!

Posted by: cingman66

Quote:

Originally Posted by suthurnlatino

The Blackberry Pearl lacks a lot of features too like stereo bluetooth...

Are you sure about that? I thought it did have stereo BT.

Posted by: CowboyNYC

Since when does BT Stereo count in "lacks a lot of features".

Quote:

Originally Posted by cingman66

Are you sure about that? I thought it did have stereo BT.

Posted by: Jayden0606

I'm not in a retail location. I'm a Business Care Manager... my reps get a lot of Pearl returns in exchange for 8800's.

Posted by: Jayden0606

The Pearl does support stereo bluetooth I believe.

Sorry for double post, couldn't edit.

Posted by: ivwshane

Quote:

Originally Posted by Jayden0606

The Pearl does support stereo bluetooth I believe.

Sorry for double post, couldn't edit.

Nope, no stereo bt

Posted by: cingman66

Quote:

Originally Posted by ivwshane

Nope, no stereo bt

OK...who is right? And could you post your source...thx.

Posted by: ivwshane

http://www.phonescoop.com/phones/phone.php?p=1053

http://www.discoverblackberry.com/d...Id=H0,C101,P203

Quote:

DEVICE SPECIFICATIONS

The BlackBerry Pearl provides complete features and functionality, including:

* Phone.
* Email.
* Text messaging (Short Messaging Service and Multimedia Messaging Service).
* Instant Messaging.
* Web browser.
* Camera.
* Media Player. Audio and video playback in a variety of formats.1
* Push-to-talk (only available from Cingular)
* Integrated address book, calendar, memo pad, task list.
* BlackBerry Maps™, the best way to find your way.*
* Speakerphone and voice activated dialing.
* SureType® keyboard technology in a QWERTY-style layout.
* Bluetooth capability for hands-free dialogue via headsets and car kits.
* Integrated attachment viewing.
* Compatibility with popular Personal Information Management (PIM) software.
* High resolution, light sensing screen that adjusts lighting levels automatically for ideal indoor and outdoor viewing.
* Dedicated Send, End and Mute keys, a pearl-like trackball navigation system, plus user definable convenience keys.
* 64 MB of memory and expandable memory via microSD card.

Posted by: Wonwad

Pearl and Sync.

Posted by: cingman66

Quote:

Originally Posted by ivwshane

http://www.phonescoop.com/phones/phone.php?p=1053

http://www.discoverblackberry.com/d...Id=H0,C101,P203

OK, I thought that BT version 2.0 meant that it was stereo capable. I didn't find any evidence either supporting or discounting the Pearl's stereo BT capability on either of those 2 links. Still need a definitive answer, so I'm calling in the cavalry...more to follow.

Posted by: ivwshane

Quote:

Originally Posted by cingman66

Bt 2.0 is a spec but doesn't necessarily have to include all bt 2.0 profiles. The profile needed for stereo bt support is a2dp and the pearl does not have this.

Posted by: ORANGEDAD

Red pearls, treo 750,sync,and v3xx. Pearls because of a software/hardware problem, 750 too complex for customers who just refuse to listen to instructions on how to use them. the sync great seller, great phone, customers think it's too bulky or can't get used to the functions or features on the phone and last but not least the v3xx, stellar performer, but got a bad rap because of the of the problems with the standard razr. Cor store so cal

Posted by: ivwshane

When I sell the v3xx I let my customers know that I have always hated the razor and I thought that phone sucked (which is true).

That damn pearl issue is really p@ssing me off! There needs to be a way we can fix the issue in the store, telling people to redownload the software and reload the phone just doesn't cut it.

Posted by: Jayden0606

Quote:

Originally Posted by cingman66

No Stereo BT. First off, not one person has posted they were capable of doing so with their Pearl... Second, BT 2.0 means nothing, it has to say A2DP.

Pearl on Phonescoop.com -Look at the bluetooth section.

Curve on phonescoop.com -Look at the bluetooth section.

Posted by: cl805

Mainly the LG cu400 and Treo 680. 680 freezing and differnt languages showing on the screen. Then the cu400 bad call quality and reception.

Posted by: VanessaAmber85

Quote:

Originally Posted by VMV702

YOU SOUND LIKE A TRUE SALEMAN (YOU WOULD SELL BUG SPRAY TO A BUG)

AND OH YEAH I AM A SSR SO I DONT GET COMISSION SO THERE FOR I CAN BE HONEST

Posted by: VMV702

what are you 14? add a few more emoticons to prove your point next time....and being an SSR explains ALOT about your posts. Take that as you want. Just remember, if it weren't for "true salespeople" you wouldn't have a job

Posted by: cingman66

Quote:

Originally Posted by VMV702

what are you 14? add a few more emoticons to prove your point next time....and being an SSR explains ALOT about your posts. Take that as you want. Just remember, if it weren't for "true salespeople" you wouldn't have a job

Amen brother! lol

Posted by: MrDumbDumb

I have a feeling we are gonn see a lot of iphone returns, though I'm not happy about this. Right now we are getting a mass return of N75's(slow boot times and menu lag) and CU500(reception) and keyboards not working on 417s but that is an ongoing issue.

Posted by: ivwshane

I haven't had any issues with the c417, let alone keyboard issues. What exactly is the problem?

Posted by: cingman66

I'm sorry I started selling the Sync again...we get so many returns and problems. The main one now is that half of the car chargers don't work properly. We've tried 3 different vendors and all have the same problem. When you plug them in, the phone reboots itself and keeps trying to reboot until you remove the charger. Anyone else experience the same thing?

Posted by: ivwshane

Quote:

Originally Posted by cingman66

I'm sorry I started selling the Sync again...we get so many returns and problems. The main one now is that half of the car chargers don't work properly. We've tried 3 different vendors and all have the same problem. When you plug them in, the phone reboots itself and keeps trying to reboot until you remove the charger. Anyone else experience the same thing?

Nope, do you sell the same charges as the cor stores?

Posted by: duddy

LG 225 and the Platinum V3xx

Posted by: ivwshane

Quote:

Originally Posted by duddy

LG 225 and the Platinum V3xx

Whats going on with the platinum v3xx?

Posted by: MrDumbDumb

C417 keypad not keyboard. About every 10th phone the keypad just quits working within a few days. Some have been DOA. We think we have isolated it to an issue with the home charger messing up something. About 1/2 the individuals returning have said they charged it overnight and when they unplugged it the phone turned itself off when they turn it back on none of the keys work.