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Treo 700p Update (1.10 Sprint)

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Posted by: Rad Adam

http://www.palm.com/us/support/down...date/index.html

Yay!

Quote:
Product enhancements:

* Performance improvements to phone application
* System improvements to minimize skipping during music playback and eliminate audio delays experienced on some games
* Performance improvement to minimize delays experienced when loading Blazer® browser
* Support for new daylight savings time legislation, plus a simplified Date/Time preference panel
* Increased expansion card support including 4GB SD cards and SDHC cards
* Resolution of certain "wake up" issues that may occur with certain third party push email solutions
* Improved handling of SMS messages to lessen stalling of messages.
* For customers using Microsoft Exchange Server 2003 with SP 2 and above, an update to VersaMail® client now includes an update to Microsoft® Exchange ActiveSync® which adds Microsoft’s Direct Push Technology for push email, calendar and contacts. Also adding other EAS functionality such as remote wipe, policy support, and global address lookup

Bluetooth® wireless technology enhancements:

* Increases list of supported/compatible Bluetooth wireless carkits, including BMW and Toyota/Lexus (Denso)
* Improves overall user experience with supported Bluetooth wireless carkits and headsets (e.g. allow user to manually connect / disconnect to a Bluetooth device)
* Additional Bluetooth wireless functionality (e.g. audio routing to Bluetooth headset even when wired headset is plugged in)



Posted by: Jarrod117

I did mine yesterday and it took hourssssssssssssss. At first it froze on one screen and on top of that, it said do not remove or reset while its updating so i was basically stuck watching it. After about a hour and a half i called sprint and waited on the phone for another half hour and got pissed and just hung up and unplugged my treo from everything and did another hard reset. To be honest i havent noticed any performance changes but then again i havent really looked.


Posted by: Rad Adam

It took me 40 min at work.

Man I totally disagree on the performance. It used to take about 1 second to be able to use the phone section after you saw the screen switch to it, and now it's instant. All the switching between apps is so much smoother than before.


Posted by: Jarrod117

Yea i guess i have noticed that. I been reading on mtdn and they mention something about a map for contacts that have address listed but yet i see nothing even though my google maps is working fine. Have you seen this?


Posted by: Jarrod117

Ok i got it. google maps has to be on the phone and not the sd card for the map option to appear


Posted by: kocoman

You CAN update all the others to Sprint. I have done mine.. Telus to Sprint. Search for kocoman in the 700p forums at shadowmite/treocentral...


Posted by: Rad Adam

Quote:
Originally Posted by though
We're sorry, but it's temporarily unavailable: We have received isolated reports of an installation issue, so we've removed the Sprint Treo 700p updater from our site. We're investigating the issue and will make the Sprint Treo 700p updater available again as soon as possible. We apologize for the inconvenience.



A couple people on the Sprint forums noted that it messed up a lot of stuff on their phone. Guess we are just the lucky ones.


Posted by: Japan8500

the update worked fine for me. took me about 20 minutes once i got it started... i like how texts are handled a little better. and bluetooth connectivity is definately better. glad i got it before it was pulled. only thing is - make sure you have an outlet charger. i only use my usb cord to charge my phone and i couldnt finish the update till i searched for my charger.


Posted by: Rad Adam

What exactly did it do to make texts better? I haven't noticed it yet.

Also what's the thing about contacts on GoogleMaps?


Posted by: Milenkod

Quote:
Originally Posted by Jarrod117
I did mine yesterday and it took hourssssssssssssss. At first it froze on one screen and on top of that, it said do not remove or reset while its updating so i was basically stuck watching it. After about a hour and a half i called sprint and waited on the phone for another half hour and got pissed and just hung up and unplugged my treo from everything and did another hard reset. To be honest i havent noticed any performance changes but then again i havent really looked.
Your update probably never took. I did the teathered/USB update and it took over 45 mins and when it was finished, I was in the dreaded Access reboot loop.
On a whim, I was cruzin the treocentral forums and noticed a thread about how to check if the MR update was applied correctly. Certain applications that have been updated have newer rev #'s...that's how you can tell. My update still had the original OEM version #'s. I re-ran the update....but this time I used the SD card update method. It took about 20 minuted and right off the bat, app switching was vastly improved. Right now I'm testing out the BT improvements with a Motorola H350 headset. It would always disconnect randomly but so far it it working like a charm.

Look Here to check if youre update was sucsessful.


Posted by: Next Steps

Quote:
Originally Posted by Jarrod117
Ok i got it. google maps has to be on the phone and not the sd card for the map option to appear


I have Google Maps loaded onto the phone's memory yet I cannot get the map option to appear with contacts that have an address. What am I doing wrong?


Posted by: Rad Adam

Quote:
Originally Posted by Next Steps
I have Google Maps loaded onto the phone's memory yet I cannot get the map option to appear with contacts that have an address. What am I doing wrong?


You need to have the contacts home/work address saved as their contact information. Then, when you click on their name while in contacts, there is a button now "Map" which will open up GMM (Google Mobile Maps) to that location.


Posted by: Next Steps

Quote:
Originally Posted by Rad Adam
You need to have the contacts home/work address saved as their contact information. Then, when you click on their name while in contacts, there is a button now "Map" which will open up GMM (Google Mobile Maps) to that location.


Thats the thing. I DO have an address stored in a contact, but the map button does not come up at all. I just get new contact & message to appear not the maps button. Weird.


Posted by: Jarrod117

Quote:
Originally Posted by Milenkod
Your update probably never took.
Look Here to check if youre update was sucsessful.




Naw my update is fine otherwise i wouldnt have that map to contact option.


Posted by: Jarrod117

Quote:
Originally Posted by Next Steps
Thats the thing. I DO have an address stored in a contact, but the map button does not come up at all. I just get new contact & message to appear not the maps button. Weird.




Did you make sure your phone updated by checking the hardware versions? Milenkod posted a link above that gives a good way to check. If it is proven to be updated make sure you highlight the name of the contact and not and not the phone number. Thats the only thing i can think of


Posted by: Next Steps

Quote:
Originally Posted by Jarrod117
Did you make sure your phone updated by checking the hardware versions? Milenkod posted a link above that gives a good way to check. If it is proven to be updated make sure you highlight the name of the contact and not and not the phone number. Thats the only thing i can think of


Ok. I do have 1.10 but my contacts are 1.3.1 instead of 1.3.3, so I guess it didnt update EVERYTHING. I'll have to rerun the update when its released again because I really dont trust this buggy update that put out.


Posted by: Rad Adam

Update made my phone start to randomly Hotsync, and finally sent it to a reset loop that a hard reboot wouldn't fix.

Got a new 700p from Sprint yesterday. Talking to the tech there he said Palm released that patch when it was still in Beta! Frickin' n00bs. He also told me if there was an update to wait until it was off sprint.com

Also for all you 755p trade-in-hopefulls it looks like you can get them to upgrade to the 755 if you're using insurance. I didn't because I can't afford mini-flash right now, and would die without my mp3s. At least the drunken scratch marks are gone though.


Posted by: vedichymn

Quote:
Originally Posted by Rad Adam
Also for all you 755p trade-in-hopefulls it looks like you can get them to upgrade to the 755 if you're using insurance.


Are you talking in person, or over the phone? I tried over the phone, and they wouldn't send me a 755. The MR made my phone start hard resetting when I try and download email from my Exchange server.

The repair store told me they wouldn't replace it either, because it "makes calls", and all the manager would do is give me the tier 2 support number.

Does anyone think retentions would actually do anything?


Posted by: Rad Adam

First of all, do you have insurance? By repair store, you mean your local Sprint PCS store?

Second of all, you should call Palm if you don't have insurance through Sprint.
1-866-750-7256
Palm is responsible for the problem, not Sprint, and the tech at Sprint said Palm is replacing his, but told me to just use my insurance through Sprint as it was a lot faster.

I would also send a complaint to customer care about that manager. Just because your phone can 'make calls' doesn't mean it's working. Anyone with that mindset can go back to their oldhat landlines.

(Also, I was dealing in person. They'll replace your phone for about anything if you have insurance)


Posted by: vedichymn

Quote:
Originally Posted by Rad Adam
First of all, do you have insurance? By repair store, you mean your local Sprint PCS store?

Second of all, you should call Palm if you don't have insurance through Sprint.
1-866-750-7256
Palm is responsible for the problem, not Sprint, and the tech at Sprint said Palm is replacing his, but told me to just use my insurance through Sprint as it was a lot faster.

I would also send a complaint to customer care about that manager. Just because your phone can 'make calls' doesn't mean it's working. Anyone with that mindset can go back to their oldhat landlines.

(Also, I was dealing in person. They'll replace your phone for about anything if you have insurance)


Yeah, I was talking about a local Sprint store. I do have insurance, but they wouldn't bump me up to a 755p. I ended up going back to the store at a different time, and a different guy ordered me a replacement 700p.

They wouldn't do an advance exchange, because the phone "still makes calls". Is it possible to pay the $50 for insurance and do a 755 swap in person?

The crazy thing is, back when the local store wouldn't replace my phone, I called Tier 2 tech support, who sent me over to assurion (or whoever the insurance company is), and the insurance rep said he WOULD give me a 755p. Unfortunately, I forgot my credit card at home, so he placed the order and left it in a "waiting for payment" state. When I called back to make the payment, a supervisor ended up getting on the line and told me they couldn't give me a 755p because they had the 700p in stock.

God I hate Sprint's customer service (assurion too).


Posted by: Milenkod

Quote:
Originally Posted by vedichymn
Yeah, I was talking about a local Sprint store. I do have insurance, but they wouldn't bump me up to a 755p. I ended up going back to the store at a different time, and a different guy ordered me a replacement 700p.

They wouldn't do an advance exchange, because the phone "still makes calls". Is it possible to pay the $50 for insurance and do a 755 swap in person?

The crazy thing is, back when the local store wouldn't replace my phone, I called Tier 2 tech support, who sent me over to assurion (or whoever the insurance company is), and the insurance rep said he WOULD give me a 755p. Unfortunately, I forgot my credit card at home, so he placed the order and left it in a "waiting for payment" state. When I called back to make the payment, a supervisor ended up getting on the line and told me they couldn't give me a 755p because they had the 700p in stock.

God I hate Sprint's customer service (assurion too).
When I have a major problem, especially equipment-wise, I always ask for the "Retentions" dept. That's where all the skilled CS people go I guess. They always seem to help and correct my problem....but for dropped calls and billing screw-ups, the regulat CS robots are good enough.


Posted by: nycfonephreak

Anyone do a successful update recently? I got a txt msg from Sprint yesterday advising that the update was available and recommended for performance enhancements. I'm a little reluctant based on what others have posted.


Posted by: Milenkod

Quote:
Originally Posted by nycfonephreak
Anyone do a successful update recently? I got a txt msg from Sprint yesterday advising that the update was available and recommended for performance enhancements. I'm a little reluctant based on what others have posted.
I did the original update that was taken down shortly after release. I was one of the lucky few who did the SD card method that always worked.

The overall performance is improved but there are some small annoyances. I havn't had any problems because of it. Overall the 700p is still bug ridden but its a bet better than before...don't expect a miracle cure from the Maint. Release though.


Posted by: King Arthur

I just bought a 700p on Ebay. It has the 1.10 update. Just did an ESN swap & it works very well. But, my other 700p is still @ 1.08 & I will leave it alone 'cause it works just fine...if it ain't broke, then don't fix


Posted by: nycfonephreak

Quote:
Originally Posted by King Arthur
..if it ain't broke, then don't fix


That's usually my motto. And, generally speaking, I'm VERY happy with my 700p. But, there are a few problems with it that drive me nuts:

1. every few days it will refuse to wake up when I press any of the buttons that normally wake it. I'll inevitably press 2 or 3 other buttons after getting no response. After what seems like forever (maybe only 30 seconds in reality) the phone will wake up, quickly go thru all the screens related to the different buttons that I had pressed, then go blank again.... all in about 3 seconds. Then we repeat the process 1 or 2 more times before it stays awake - and, we're ok for a few days until the next time it has this fit.

2. twice in recent weeks it locked/crashed/froze (whatever?) sometime after I plugged in the AC charger at night and removed the charger in the Morning. When i insert the charging cord at night, I heard the audible tone and the LED lit up normally. When I removed the cord in the morning, there was no audible tone and I believe the LED stayed lit red (can't swear to that) and the whole device was completely non-responsive. Needed to do a soft reset, after which it was back to life, with a near dead battery.

3. every 2 or 3 weeks, Versamail will stop displaying mail that it received. When I switch into a particular mailbox, I'll see the progress bar begin to appear on the bottom of the screen - as a blip - then disappear. Same will happen in each of the other mailboxes and will continue to behave this way 'til I do a soft reset. After the soft reset all is well for a few weeks.

I just started to do a soft reset every day or two (if I remember) as a sort of preventive health measure. It hasn't been long enough to know whether or not this will help.

I'm hoping the 1.10 update fixes these two issues. Do you notice any difference in your 1.08 and 1.10 units with regard to these types of behaviors?

FWIW, mine is a little over 1 year old. So, it's been around the block a few times. I don't know if these Treos would benefit from a hard reset every now and then (sort of like reformating and reloading the OS on a Windows computer)? I believe updating to 1.10 does a hard reset as part of the update process. But, if 1.10 does not address these issues, I'm not sure I want to install it.


Posted by: Milenkod

Quote:
Originally Posted by nycfonephreak
That's usually my motto. And, generally speaking, I'm VERY happy with my 700p. But, there are a few problems with it that drive me nuts:

1. every few days it will refuse to wake up when I press any of the buttons that normally wake it. I'll inevitably press 2 or 3 other buttons after getting no response. After what seems like forever (maybe only 30 seconds in reality) the phone will wake up, quickly go thru all the screens related to the different buttons that I had pressed, then go blank again.... all in about 3 seconds. Then we repeat the process 1 or 2 more times before it stays awake - and, we're ok for a few days until the next time it has this fit.

2. twice in recent weeks it locked/crashed/froze (whatever?) sometime after I plugged in the AC charger at night and removed the charger in the Morning. When i insert the charging cord at night, I heard the audible tone and the LED lit up normally. When I removed the cord in the morning, there was no audible tone and I believe the LED stayed lit red (can't swear to that) and the whole device was completely non-responsive. Needed to do a soft reset, after which it was back to life, with a near dead battery.

3. every 2 or 3 weeks, Versamail will stop displaying mail that it received. When I switch into a particular mailbox, I'll see the progress bar begin to appear on the bottom of the screen - as a blip - then disappear. Same will happen in each of the other mailboxes and will continue to behave this way 'til I do a soft reset. After the soft reset all is well for a few weeks.

I just started to do a soft reset every day or two (if I remember) as a sort of preventive health measure. It hasn't been long enough to know whether or not this will help.

I'm hoping the 1.10 update fixes these two issues. Do you notice any difference in your 1.08 and 1.10 units with regard to these types of behaviors?

FWIW, mine is a little over 1 year old. So, it's been around the block a few times. I don't know if these Treos would benefit from a hard reset every now and then (sort of like reformating and reloading the OS on a Windows computer)? I believe updating to 1.10 does a hard reset as part of the update process. But, if 1.10 does not address these issues, I'm not sure I want to install it.
Perform a back-up and then follow the instructions at Palms website to do a true 'hard' reset....the kind that erases all your phone's data.
The other thing to be aware of is that 3rd party apps are notorious for causing strange behavior of the device. If you are using any 3rd party apps, try re-installing them one-by-one after the hard reset. Try them out for a day or two to isolate the infringing application.


Posted by: King Arthur

Quote:
Originally Posted by Milenkod
Perform a back-up and then follow the instructions at Palms website to do a true 'hard' reset....the kind that erases all your phone's data.
The other thing to be aware of is that 3rd party apps are notorious for causing strange behavior of the device. If you are using any 3rd party apps, try re-installing them one-by-one after the hard reset. Try them out for a day or two to isolate the infringing application.


I echo this reasoning 100%. Some, not all, devices DO NOT LIKE 3rd party apps, plain & simple. Before you upgrade, isolate the issue 1st. You might be surprised it is some program, like a RSS program (I had issues with) or something like ZLauncher. Anything that wasn't pre-loaded on your device could very well be the culprit. Me personally, I have 5 3rd party apps running on mine & it took a little time to figure out which ones for my Treo to "like" & not reject.
Good luck...we're all counting on you!


Posted by: nycfonephreak

I know this thread is over 3 months old. But, I never did the update to 1.10 and never did the hard reset - Never had the time. And, things went from bad to worse.

The other day, I realized that most of my memo records (about 600 of 720) got deleted on the Treo. I was able to restore those from the Desktop. Today, I missed a call and by the time I got to the phone, it was in the process of rebooting. When it powered back up the VM indicator was displayed. I had 3 VMs from as far back as 9/23. Those calls never rang thru to my phone and I never got a VM indicator for them. Even stranger, the call log shows NONE of those 3 calls. What's up with that?

Anyway, I figured it was time to do the hard reset. So, I did. However, there doesn't seem to be a way for me to delete PocketTunes 3.0.9 and nothing in the FAQ at NormSoft. I'm leaving a support request with them. But, if anyone here knows how to delete this app, I'd appreciate the instructions. I'd also appreciate opinions as to how likely/unlikely it is that this app can be causing problems.

Also, there are a bunch of files that I was afraid to delete - because I have no idea what they are. If anyone knows what apps these are related to and whether or not it's ok to delete these, please let me know...

-BFNTPRecord
-BFViewer
-HSTraceDatabase
-HSTraceDatabaseHead
-HsSysRecource68K

- PACEDataStoreReser..
and a whole bunch of files that begin with PACERsrcDB...

Thanks for listening and for any assistance/advice you can provide.


Posted by: Milenkod

Quote:
Originally Posted by nycfonephreak
I know this thread is over 3 months old. But, I never did the update to 1.10 and never did the hard reset - Never had the time. And, things went from bad to worse.

The other day, I realized that most of my memo records (about 600 of 720) got deleted on the Treo. I was able to restore those from the Desktop. Today, I missed a call and by the time I got to the phone, it was in the process of rebooting. When it powered back up the VM indicator was displayed. I had 3 VMs from as far back as 9/23. Those calls never rang thru to my phone and I never got a VM indicator for them. Even stranger, the call log shows NONE of those 3 calls. What's up with that?

Anyway, I figured it was time to do the hard reset. So, I did. However, there doesn't seem to be a way for me to delete PocketTunes 3.0.9 and nothing in the FAQ at NormSoft. I'm leaving a support request with them. But, if anyone here knows how to delete this app, I'd appreciate the instructions. I'd also appreciate opinions as to how likely/unlikely it is that this app can be causing problems.

Also, there are a bunch of files that I was afraid to delete - because I have no idea what they are. If anyone knows what apps these are related to and whether or not it's ok to delete these, please let me know...

-BFNTPRecord
-BFViewer
-HSTraceDatabase
-HSTraceDatabaseHead
-HsSysRecource68K

- PACEDataStoreReser..
and a whole bunch of files that begin with PACERsrcDB...

Thanks for listening and for any assistance/advice you can provide.

First, do a complete backup...I'd just sync with Palm Desktop.
Go to Palm and find the instructions for resetting the Treo where it wipes-out all your data. This will restore to new, out-of-the-box settings. Sync back-up to re-load your data. Re-install your apps one at a time. Test each app for a while to see if they are causing incompatibilities.

I would not update to the MR if all is working fine for you. There are other issues introduced in the MR that could make your experience worse..such as it deletes the VM icon/indicator.

You will not be able to delete PTunes as it's an app that's burned into ROM.




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