AT&T Upgrade Advantage program

Originally Posted by blue.cing

It does look better. Saves me some headache when upgrading.
Many waived activation fee, several $50 and a few $100 extra discount. People love it. And several on them commented "AT&T begin rewarding good customer AGAIN"
Maybe I am repeating myself but former AWE reps should remember. The Upgrade Advantage is nothing else then old CUP in different packaging.

Originally Posted by ivwshane

Those offers would be nice, I just have yet to see one.

I loved cup, mainly because it was back in the days and we used to make good money (I remember when it took three upgrades to equal the commission of one activation).

Originally Posted by ivwshane

Why does the sub forum view show the last person to post in this thread was jolt cola?

In another thread you posted gsm4, you were the last person to post but the forum view shows jolt cola as the last person to reply.

Originally Posted by MrDumbDumb

Have done quite a few waived activation and a bunch of $50 off handsets. Had one guy who has 5 BBs at 44.99 plus 3000 minute plan has been with us for 6 years but because he travels a lot and roams he wasn't eligible for NOTHING!!!!. He averages about 62 bucks in features on every line and we couldn't even waive his activation and he wasn't even eligible for upgrade pricing???? becuase he roams to much, pure BULL!!! Otherwise yeh, love it except we have to ask our manager about 20X a day to approve it.

Originally Posted by blessd24

I like the new program alot. I hate upgrade fees and this gives a good way around them.

Originally Posted by cingman66

Everyone loves waived upgrade fees, because it is a win-win...customer saves money, you look like a hero and it costs you nothing. Those stupid $50 and $100 cards on the other hand...until AT&T gives agents the credit for them, we will never honor them.

Originally Posted by cingman66

Everyone loves waived upgrade fees, because it is a win-win...customer saves money, you look like a hero and it costs you nothing. Those stupid $50 and $100 cards on the other hand...until AT&T gives agents the credit for them, we will never honor them.

Originally Posted by irockash

I just had an issue today with one of our other agent stores, cleared it up, but i know how they make us look bad.

Has anyone else noticed more "exceeding the number of non-pay suspensions" for people not being eligible? Maybe its just a storm of people, but I've been seeing that more since its been in place. And people also seemed to be getting more pissed... I just want to reply "Yes, I understand how long you've been with Cingular, but how many of those years have you paid your bill on time?"

Thats an extreme response (I had one of my returning customers come up like that, and it was always paid within half an hour of the phone being shut off).

Other then that, its great. Waived upgrade fees all around!

Originally Posted by irockash

Thats an extreme response (I had one of my returning customers come up like that, and it was always paid within half an hour of the phone being shut off).

Originally Posted by anubis9278

LMAO, 30 minutes after shut off...did he miss the two week grace period.

Originally Posted by Wonwad

Had that problem with a customer that wanted to do two upgrades and add a line. This customer paid Cingular around $300 a month. Customer service told me to refer them to the local corporate store so a manager there can grant an exception. Yeah right, as if i'm gonna lose two upgrades and a new line. We're gonna take care of it.

Originally Posted by cingman66

Imagine if Agents could just override POS and make customers eligible...

So, I was wondering, is anyone else out there getting this same runaround?

Originally Posted by irockash

I just had an issue today with one of our other agent stores, cleared it up, but i know how they make us look bad.

Has anyone else noticed more "exceeding the number of non-pay suspensions" for people not being eligible? Maybe its just a storm of people, but I've been seeing that more since its been in place. And people also seemed to be getting more pissed... I just want to reply "Yes, I understand how long you've been with Cingular, but how many of those years have you paid your bill on time?"

Thats an extreme response (I had one of my returning customers come up like that, and it was always paid within half an hour of the phone being shut off).

Other then that, its great. Waived upgrade fees all around!

Originally Posted by Madcat455

I'm wondering if they've quietly brought back the LTV scoreing again

Originally Posted by cingman66

Yea, I've noticed lately how quick CS is to tell us to refer the customer to a COR store or telesales to complete an upgrade that should be eligible everywhere. Like we're actually going to send business elsewhere, ESPECIALLY to COR...hahahahaha.

Specifically, though, I have been running into this situation: Customer comes in to upgrade and the contract dates indicate that they are out of contract. When I try to complete the upgrade, it says the customer is not eligible due to "(T) time since last upgrade/activation." When I look into it, the customer says that they upgraded with COR or Telesales within the last 2 years, but returned the upgrade before 30 days. When I call CS, they can see that the upgrade was returned, but they have no way of changing anything in POS, so I have no way of completing the upgrade. That's when they give me the BS about referring the customer to COR to complete the upgrade. Yesterday I actually laughed out loud into the phone at the CS rep when she suggested that. THEN, she actually said something that made me almost wet my pants--She said, "Why don't you just manually override the system yourself and complete the upgrade?" I replied, "Do you honestly think I would be calling you if I could override POS?" Imagine if Agents could just override POS and make customers eligible...

So, I was wondering, is anyone else out there getting this same runaround?