vB Easy Archive - The "how to get an iPhone" thread for those who work for at&t

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The "how to get an iPhone" thread for those who work for at&t
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Posted by: neptunet

I've been searching the web and didn't see a place that covers this niche topic. Which is, how are we, agents and employees of at&t, going to get ourselves an iPhone on launch. Let's assemble some information as launch gets closer so we don't waste our time on June 29th.

I work for an exclusive Cingular Agent, and of course we won't be getting the iPhone. Our options for getting one are:

COR store
Apple store

I know things are being hammered out as launch draws closer so let's refine our information as the day approaches. So far, I've heard from a friend that works at a local COR store that they won't be able to get the iPhone for 30 days after launch. Is that the case for anybody else? If so, definitely sucks to be a COR employee and iPhone lover for July.

My Cingular liasion sent me this bit of text:

---

Attracting new customers drives growth, which benefits us all. We anticipate overwhelming demand for the iPhone, giving us a unique and powerful opportunity to attract customers from our competitors. We need to focus all our resources on meeting that demand, and for that reason, we will not offer employee discounts of any kind on the iPhone, nor will there be any concession on the rate plans used with this device. This applies to all employees at all levels. Employees who choose to buy the iPhone must purchase it at the consumer price and must use it on a regular, undiscounted, consumer rate plan.

---

So does "consumer rate plan" apply to data or voice? I have only "ouch" so say if it applies to voice.

I, like many, am on an ANR line. I don't mind subscribing to the consumer data plan for the iPhone - whatever that is - but it's not possible for me to sign a contract on my line. The scenario I'D like to avoid is needing to change my plan to an IRU and onto a consumer plan and enter a 2 year contract. My lust for the iPhone is strong, but I don't know if it's enough to give up my unlimited messaging and 5000 minutes a month for $25...

I know answers to these questions may not be available yet but they will as the time draws near:

Essentially what we need to find out are the details for out-of-contract purchases.
Will we be able to activate an iPhone on an ANR line without hassle?
Will we be able to purchase an iPhone on a prepaid account if nothing else?
If we need to upgrade a friend's account to get ourselves an iPhone will we be able to swap SIMs and get the correct data plan?
Finally, what is the return policy in case the iPhone fails to impress or isn't worth the tradeoffs?
I noticed a feature code available called BMG IPHONE CRU ALLOW - can anybody chime in about that?

Some of you may have noticed that Apple removed the "2 year contract required" text from the iPhone ads 2 or 3 days after posting them on their website and airing them. This leads to an interesting thought that iPhones purchased directly from Apple may not be as restricted as those bought from at&t itself. I know it's unlikely that Apple Store employees will read this post, but if so please chime in.

The last thing I want is to be spending hours waiting in line and driving around for hours getting denied the iPhone because of some technicality, or there being too big a penalty to "try it out" on a consumer line if worst comes to worst. If I can't get it at a COR store but can at an Apple store, I just want to know so I can plan accordingly.

Let's save ourselves some headache! Let the information sharing begin. I'll try to update this post with any additional relevant information. Thanks for everyone's input.

Posted by: NukuCamui

like Ive said in other threads. Why would anyone want an iphone? Sure its the "hot" new toy, but, you can get a nice 3g phone and an ipod with almost 4 times the amount of space for less than a 4 gig iphone.

Posted by: 6037

I too would like some information on this. I don't know if I would be willing to change my ERP line to a consumer line either. I have thought about it many times because when I had SIM issues last year it was such a pain in the *** to get a new sim card because I could not activate one in the store, I had to contact the erp dept.

Let me put it this way, my fiance is using my 1000 min ERP line and I am using the 500 min because she talks more than me. I added 200 msgs+M2M msging to my account as well as M2M calling which adds up to $20 bucks a month. I have to buy my own phone and I get 30% off of retail price. I switch phones out a lot. So it would be $20 more a month plus the iPhone data plan (whatever that is) and $600 for the iPhone. Seeing as I would have to pay for the data plan anyways I see it as only be $20 more dollars a month to switch to a consumer plan. Plus I will get the occasional renewal discount on a new phone and I can manage my plan on my own without having to go through ERP.

Seems worth it to me.

Posted by: joebit

Quote:

Originally Posted by NukuCamui

like Ive said in other threads. Why would anyone want an iphone? Sure its the "hot" new toy, but, you can get a nice 3g phone and an ipod with almost 4 times the amount of space for less than a 4 gig iphone.

What nice 3G phone offers similar web browsing and gmail access like the iPhone? If there truly is one I would consider it but I've yet to find one that would really work well for those uses - that is not a PDA/Blackberry.

Posted by: 6037

can we not turn this into a discussion of why people want it?

lets just conentrate on how to get one.

Posted by: blaze6257

Get your friend/mom to wait and get one....or use a bum.

Posted by: NukuCamui

Quote:

Originally Posted by joebit

I can access gmail thru the gmail mobile app and use opera mini on my cu500.

Posted by: suthurnlatino

Quote:

Originally Posted by NukuCamui

I can access gmail thru the gmail mobile app and use opera mini on my cu500.

You can't even compare the experiences versus the HTML browser. If iPhone can simulate the experience on a computer it will be beyond current PDA browsing and leaps ahead of a regular phone.

Some of you guys don't remember Steve Job's comparison was a smartphone plus an ipod for the pricing. Not a regular phone.

Posted by: NukuCamui

well, some people just need to face it that not everyone is nutting themselves over the iphone. To me, its just another over priced phone. if you guys wanna figure out how to get one, go ahead. Maybe your managers will work with you.

Posted by: Soopafly

Does anyone here really want an iPhone for themselves? I'd assume it would be for other purposes but if you know about phones you really shouldn't want one.

Even the Mac people are bashing it.. LOL

Posted by: suthurnlatino

People have different tastes but I don't know why people would come in to thread crap if the people posting here are obviously interested in the product. I feel a lot of the current AT&T offerings are complete garbage save some of the PDAs. Apple hasn't disappointed me in a product so why not give it a chance. Their products/software are usually the benchmarks in their respective category so I don't know why you guys are so quick to write them off.

Anyhow, it looks like AT&T employees may have to just buy it at an Apple store at this rate. I bet most Managers will want RSCs to wait before buying their own iPhone. I expect this phone to be in backorder.

Posted by: joebit

Quote:

Originally Posted by Soopafly

Does anyone here really want an iPhone for themselves? I'd assume it would be for other purposes but if you know about phones you really shouldn't want one.

Uh...so if YOU buy ANY phone...isn't it always FOR YOUR YOURSELF? What the heck are you talking about?

Moderator - time to close this thread I think...someone's feelings might get hurt :-)

Posted by: krayons

nokia n75 pwns the iphone

Posted by: NukuCamui

Quote:

Originally Posted by suthurnlatino

People have different tastes but I don't know why people would come in to thread crap if the people posting here are obviously interested in the product. I feel a lot of the current AT&T offerings are complete garbage save some of the PDAs. Apple hasn't disappointed me in a product so why not give it a chance. Their products/software are usually the benchmarks in their respective category so I don't know why you guys are so quick to write them off.

Anyhow, it looks like AT&T employees may have to just buy it at an Apple store at this rate. I bet most Managers will want RSCs to wait before buying their own iPhone. I expect this phone to be in backorder.

While it's cool people have different tastes, a thread like this is gonna get varying opinions as well. Not everyone is hot for the iphone. I understand people are interested in the product, if there wasn't an interest, it wouldn't have come out. I agree a lot of our current offerings for phones is pretty crappy, and we need to get with phone manufacturers and give them a better idea of what it needed. I don't see that happening in the future. Even people I know who would normally ache over a phone like this are bashing it. People will always bash the new and exciting thing cause it isn't their bag. I'm not here to "convince" people to not get an iPhone. I'm merely stating my opinion on it.

Now, for those who WANT one...buy it from the apple store. Just remember our discount we get from Apple won't apply (its a ****** discount anyway.) The Apple Store will have more of the phone than the actual cingular store probably. And I'm sure there will be contests thru different channels for an iphone. My thoughts: be patient.

Posted by: Jayden0606

Quote:

Originally Posted by NukuCamui

Why would you ever post if you are not contributing to the reason the OP posted? Please keep the negative comments about the iphone out. If you would like, you can start a "Why I will not want an iphone" thread. kthnx.

To the OP.... I too have been thinking of ways in getting this device. I at first wasn't going to buy it, but realized, I'm not getting it because it's an "iphone" but because:

-I love having the latest/hottest gadgets
-Web browsing seems like it's going to be fun again on phones
-Why not? If I have the ca$h, why not?
-I love contributing to a revolution.... Let me explain before I get bashed. All other manufacturers will be forced to come out with phones that make the iphone look like an LG 225.
-Camera seems like fun, 2.0MP is a thumps up.
-Gmail Application, better than anything out now.

I recently started two consumer lines and will add a 3rd for this phone. I also have two ERP lines, which I will probably cancel... My question is, what happens if I ever want to change my consumers into an ERP later on down the road?

Edit: I didn't even bother putting down the "itunes" and music as I have probably ten phones that can do the same and I don't even use that.

Posted by: scaredpoet

Quote:

Originally Posted by Jayden0606

It seems to me the thread is self defeating anyway. The OP pretty much has all the info you could possibly get:

1. No discounts, not even on the plans associated with getting an iPhone. Legitimately getting one = paying what everyone else pays.

2. Good luck getting one for a good while.

Let me also add: Apple does not budge on these things. Trust this recent Mac-convert: they have an inflated ego about their products. They know the reputation their products have and the hype it generates (sometimes it's well founded, other times, nee the iPhone, it's not). They enjoy the hype, and to protect the "you want this but only special people can get it" mystique, they will not discount for anyone at launch. So much so that they have aggressively punished vendors in the past for selling products early, or selling them at unauthorized discounts. People have lost their jobs and dealers have been fined and had their contracts revoked for doing such things.

Your questions have been answered, KTHNX.

Posted by: VMV702

It's been made CLEAR to us COR reps (atleast in this market) that we are not to have an iPhone for atleast 30 days after launch. If you buy one at an apple store and keep it at home then yer fine. But if you bring it to work and carry it, you WILL be fired. This is direct from the regional manager.

Posted by: Madcat455

Quote:

Originally Posted by VMV702

It's been made CLEAR to us COR reps (atleast in this market) that we are not to have an iPhone for atleast 30 days after launch. If you buy one at an apple store and keep it at home then yer fine. But if you bring it to work and carry it, you WILL be fired. This is direct from the regional manager.

I kind of Figured that there was something like that for the COR reps. There usually is for new phone launches... I remember them for the V3, Rckr, Slvr, SX66... etc. We usually had to wait 2 months before our ARSM would open them up for us to by. COU.. forget it, ERP and personal lines were OK.

This is one of those areas where it could be good to be an agent... Say a customer purchases the Iphone at store X and comes into my store wanting to exchange it... I could return it (550) and swap say a Rzr (110) for it.... so I'd be into the Iphone for $440 plus the cost for the Rzr (170)... Into the Iphone for $620... cheaper than buying it outright, and since I'm not elegible on my personal line... I can use it (not likley for me), or Ebay it (likley)... to "hopefully" recoup the cost plus some since it'll not be contracted.

Of course... that all depends on how long the customer acutally had it, and now "used" it looked. But, I can see a contract free Iphone fetching over $550 on Ebay even used.

I'll try it once (if the opportunity presents itself... its a BIG IF) to see how it pans out.

I'll definatley be watching Ebay, to see how many pop up. Curious to see what they'd go for anyway.

BUT.. that's my plan.

Posted by: suthurnlatino

Quote:

Originally Posted by Madcat455

I kindof Figured that there was something like that for the COR reps. There usually is for new phone launches... I remember them for the V3, Rckr, Slvr, SX66... etc. We usually had to wait 2 months before our ARSM would open them up for us to by. COU.. forget it, ERP and personal lines were OK.

This is one of those areas where it could be good to be an agent... Say a customer purchases the Iphone at store X and comes into my store wanting to exchange it... I could return it (550) and swap say a Rzr (110) for it.... so I'd be into the Iphone for $440 plus the cost for the Rzr (170)... Into the Iphone for $620... cheaper than buying it outright, and since I'm not elegible on my personal line... I can use it (not likley for me), or Ebay it (likley)... to "hopefully" recoup the cost plus some since it'll not be contracted.

Of course... that all depends on how long the customer acutally had it, and now "used" it looked. But, I can see a contract free Iphone fetching over $550 on Ebay even used.

I'll try it once (if the opportunity presents itself... its a BIG IF) to see how it pans out.

I'll definatley be watching Ebay, to see how many pop up. Curious to see what they'd go for anyway.

BUT.. that's my plan.

I don't get it? Agents can take back COR phones? Or are you saying you will exchange the RAZR out of your own pocket or something. Somehow I don't see them going from iPhone to RAZR.

More likely a Blackjack or Pearl.

Posted by: Madcat455

Quote:

Originally Posted by suthurnlatino

I don't get it? Agents can take back COR phones? Or are you saying you will exchange the RAZR out of your own pocket or something. Somehow I don't see them going from iPhone to RAZR.

More likely a Blackjack or Pearl.

I can do WHATEVER I want... Agents don't take back COR phones because we can't return them to the warehouse for credit, since we didn't purchase them. And we don't sell used phones. The Iphone.. because of it's lack of retail avenues... is different. That lack of avenues "could" create a HUGE market on Ebay for them(used or not). Or it could backfire and I'd be out the money, either way, I'd still have the Iphone to use as a tool to sell prospective customers something else (if it turns out to be a POS).

I was only using the Rzr as an example... the basic COST difference between what the customer pays(before rebates) Vs. what the Agent pays is usually the same. Maybe a few differences.

IT's risky... might not work... they might not be worth what I'd have into it on Ebay, but it's worth a try just once.

Posted by: NukuCamui

Quote:

Originally Posted by Jayden0606

I have contributed to the thread in my posts. I will refrain from saying anything else, cause I don't want to get banned from here.

Posted by: neptunet

I did post a lot of info. That's everything I know right now. The idea here is to expand with additional knowledge as at&t clarifies the launch scenario. I appreciate the post about the manager telling the rep that they can get one at an Apple Store and keep it a secret. That alludes to us actually being able to do that.

It's looking more and more like at&t is taking the Third Reich approach to the iPhone whereas the Apple Store may be like the nice Grandpa handing out Christmas presents. I may be driving an hour to the Apple Store instead of wasting my time at the local at&t store. We'll see as this develops. Also, I appreciate the efforts to get the thread back on track.

Posted by: cingtd

Folks!!! It is a telephone, it's not the end of the world if you can't get an Iphone on day one. It will be available to everyone in time. Let's stop grumbling and take a reality pill.

Posted by: xbox360gamer

Quote:

Originally Posted by VMV702

thats bs.

so what happens if someone's mom comes to a COR store and buys an iPhone on an upgrade. now, it just so happens to be that she is the mother of an AT&T employee and she decides to give it to him as a gift. do you mean to tell me that the AT&T employee will get fired?

oh please..... AT&T would be opening up the law suit flood gates on that one if and when they did something stupid like that.

Posted by: VMV702

I wish it WAS bs but yeah they're being REAL careful with this phone...It would be the same as if I carried a T-Mobile Sidekick onto the sales floor. Doesn't matter WHO buys it for me, I'm not allowed to carry it at work. You would think they would WANT us to purchase these to gain better product knowledge but then again we get MORE than our fair share of knowledge from Learning Edge (sarcastic)

Posted by: NukuCamui

Quote:

Originally Posted by cingtd

Folks!!! It is a telephone, it's not the end of the world if you can't get an Iphone on day one. It will be available to everyone in time. Let's stop grumbling and take a reality pill.

Thank you cingtd. You became my personal hero.

Posted by: MrDumbDumb

This is correct ATT will not allow us to use the Apple iPhone, plain and simple. Very Very Important!!!! DUE NOT PUT YOUR DEMO LINE SIM IN YOUR IPHONE... you will get one warning and then will be terminated!!!! I know a bunch of mangers that are ticked off about all this...it is kind of ridiculous, but you will see why shortly.

Posted by: Soopafly

The hype will die down as soon as people use it and see it.

If an employee really wants one then wait out the inital period where corporate thinks its a big deal.

Must be some hardcore Apple fans here.. LOL

Posted by: holaDude

There is nothing stopping an employee from buying the iPhone. AT&T just ask to wait a few weeks so that "regular" customers have the opportunity to purchase it first. It's just that you will not be able to use it on an ERP account, and supposedly on COU accounts. Now as far as COU accounts, hrmm, saw something interesting when I had COU account holder call in, but didn't have the time to really look at what I saw as that agent had to go.

If you were told that you would be fired if you bought one and took it in to work, I'll call BS on that, or a really bad RM. As far a demo lines, no idea, I don't work in a store.

Posted by: Madcat455

Well... scratch my idea.

Just received a letter today from at&t mobility.

If they catch us selling Iphones, we're not going to be paid for them... and they'll revoke our dealer license... and maybe apple will even sue us...LOL.

Oh, well.

I could still do it personally on my own, not through the dealer name. But the letter also states that "A customer's warranty from Apple is void if Apple product is not purchased from an authorized Apple Vendor. Any warranty claims will require a receipt from an authorized Apple vendor".

LOL... even warranty work is going to be a PIA... I guess XBM won't be handling them either

No big loss either way, was fun to think there was a loophole though. BTW.. this was sent out before I talked to my RAE, so she didn't close the door on me.

Posted by: neptunet

Quote:

Originally Posted by cingtd

Folks!!! It is a telephone, it's not the end of the world if you can't get an Iphone on day one. It will be available to everyone in time. Let's stop grumbling and take a reality pill.

Actually I got a text message from Steve Jobs saying that the world would indeed end if I don't get an iPhone on day one. So that rationale may work for some, but you've got to understand for me, circumstances are different. I mean.. you know they are just different. Like.. if I don't get one that may be the end.. of.. everything.

Posted by: cingtd

Quote:

Originally Posted by neptunet

I hope you aren't serious, but if so than I am sorry to hear it.

Posted by: Isriam

buy a n95. blows away the iphone.

seriously, at&t is so full of BS about this. its disgusting. we're talking about a baby bell here. pac bell / bell south / nynex /.... seriously why is anyone excited about this and think that it is going to change the industry. the industry was ALREADY changing, the iphone really offers nothing.

if you want an iphone, you should really think about your 600 bucks and what you're buying and who you're giving your money to. you can make a 8525 do more than the iphone can. for half the price.

Posted by: cingtd

Quote:

Originally Posted by Isriam

buy a n95. blows away the iphone.

seriously, at&t is so full of BS about this. its disgusting. we're talking about a baby bell here. pac bell / bell south / nynex /.... seriously why is anyone excited about this and think that it is going to change the industry. the industry was ALREADY changing, the iphone really offers nothing.

With the I-phone, Apple wears the pants in this deal, At&t only supplies the network.

Posted by: xbox360gamer

Quote:

Originally Posted by Isriam

you can make a 8525 do more than the iphone can. for half the price.

doesn't matter. the 8525 is old news. the iPhone is new stuff with some new features. this is the reason why it will be a smash hit.

agree with me or not, but a fact's a fact and the iPhone will be a hot seller.

Posted by: PPCMD

If this is true then users can forget the resale value of this product, who will buy product you cannot get support on and cannot get XBM or even Apple Care, speaking of which is there Apple Care for the iPhone?

Posted by: cingman66

Quote:

Originally Posted by PPCMD

If this is true then users can forget the resale value of this product, who will buy product you cannot get support on and cannot get XBM or even Apple Care, speaking of which is there Apple Care for the iPhone?

People buy phones off eBay every day that don't have warranties...this will be no different. The iPhone will sell for big bucks on eBay once people realize that they can't just walk in to AT&T and purchase one.

Staying on topic, the only way I can see for employees to get one, initially, is to purchase one like any customer would...from Apple with a two-year contract. Maybe down the road you can switch your employee lines over, but definitely not up front. But I believe AT&T and Apple have devised many safeguards against that sort of thing (as well as many other scenarios), and will somehow tie in the rate plan/features with the IMEI and phone number...with any changes resulting in some sort of fee. I know that sounds drastic, but I wouldn't put it past them...this is the same company that is requiring a SAFE to house these stupid things in the first place.

You could also just wait a day or two past launch and purchase one off eBay...lol.

Now as to why I wouldn't waste my money on one--the list is long. And the list has already been detailed in other posts, so I won't add to it. Let me just end by saying that IT'S JUST A PHONE...not a stupid revolution. There are many phones available that do far more, far better, for far less. Don't be one of the Apple sheep and feel that you HAVE to have one. You're just contributing to the problem.

Posted by: holaDude

Quote:

Originally Posted by cingman66

Staying on topic, the only way I can see for employees to get one, initially, is to purchase one like any customer would...from Apple with a two-year contract. Maybe down the road you can switch your employee lines over, but definitely not up front. But I believe AT&T and Apple have devised many safeguards against that sort of thing (as well as many other scenarios), and will somehow tie in the rate plan/features with the IMEI and phone number...with any changes resulting in some sort of fee. I know that sounds drastic, but I wouldn't put it past them...this is the same company that is requiring a SAFE to house these stupid things in the first place.

We have already been briefed that iPhones cannot be used on ERP accounts. If you buy one, it will have to be placed on a consumer account and you will have to pay the same rate as everyone else.

Posted by: neptunet

So I've learned a few things.

1 - If your credit is bad and you have an ERP or ANR line you can activate the iPhone as a Pick Your Plan and then switch your SIM into it after that. (Abandoning the PYP immediately) Also you may try activating yourself a PYP and just attempting to activate the iPhone on that right off the bat. That seems like it would work.

2 - At least on my ANR line, maybe thanks to that BMG CRU IPHONE ALLOW code I found, I'm showing as eligible for upgrade so I will be able to get one on my ANR line.

3 - It appears that since AT&T isn't activating the phone in the store - you will be able to buy one regardless. Activating is something you worry about, and I'll be happy to worry about that vs. worrying about physically being able to get one in my hands.

I'm planning on getting one at the Apple Store and dodging the whole at&t madness. Good luck to everybody and I hope this thread was helpful to somebody.

Posted by: NukuCamui

Quote:

Originally Posted by neptunet

So I've learned a few things.

1 - If your credit is bad and you have an ERP or ANR line you can activate the iPhone as a Pick Your Plan and then switch your SIM into it after that. (Abandoning the PYP immediately) Also you may try activating yourself a PYP and just attempting to activate the iPhone on that right off the bat. That seems like it would work.

This is not correct.

Posted by: tkdlove

nuku is correct here! there is no way to insert your sim after the fact. all phones must be set up through itunes and they require the sim and serial number to match. you can not get one without jumping through the hoops. frankly i like this system better.
i also love the 14 days and don 't open it if you want to return it feature... haha restocking fees galore and extra revenue!

now to go get my job back at cingy

Posted by: xebratongue

I've read a lot of stuff on here and wanted to try it out for myself. I put my COU sim card into one of my store's demo iphones to see what it will do and it said it was an invalid sim and I would have to go through itunes to get it activated (which I expected). My question is this - If I was on itunes and typed in my existing COU phone number, would it let me proceed with replacing what I have with the iphone imei and sim? It seems like it would, but at the same time, it is a COU line and I don't know if it will block me. I have an iphone at home in that has not been opened that I picked up from the apple store but I don't want to open it to try it because then I can't return it if it doesn't work without having to pay the 10% fee. Has anyone tried this? If you've tried this, what happened?

Posted by: cingtd

Quote:

Originally Posted by xebratongue

I've read a lot of stuff on here and wanted to try it out for myself. I put my COU sim card into one of my store's demo iphones to see what it will do and it said it was an invalid sim and I would have to go through itunes to get it activated (which I expected). My question is this - If I was on itunes and typed in my existing COU phone number, would it let me proceed with replacing what I have with the iphone imei and sim? It seems like it would, but at the same time, it is a COU line and I don't know if it will block me. I have an iphone at home in that has not been opened that I picked up from the apple store but I don't want to open it to try it because then I can't return it if it doesn't work without having to pay the 10% fee. Has anyone tried this? If you've tried this, what happened?

As I understand, activating a COU/ERP mobile # on an iPhone will convert it to a consumer plan at the minimum cost of $59.99.

Posted by: blue.cing

Quote:

Originally Posted by cingtd

As I understand, activating a COU/ERP mobile # on an iPhone will convert it to a consumer plan at the minimum cost of $59.99.

it will not convert to consumer plan. it will convert the rep into unemployment status for messing up with COU. stressed out several times in many guides - COC violation

Posted by: dieselbravo23

Jailbreak your iphone, through the POS or CARE system add media max 200, or 1500 or unlim depending on what you need and everything will work except visual voicemail, that I havent figured that out yet but dont really care b/c I dont need it..

Posted by: cingman66

Exactly! Does anybody know what the repurcussions are to the average customer if they remove the iPhone data pack and opt for a media max plan? Besides not having the precious visual voicemail, that is. Is there some sort of penalty involved? The reason I ask is that we are getting several dissatisfied iPhone customers that want to buy another phone (usually the Curve), but are afraid to change data packages. Also, if a customer buys an iPhone, are they still eligible for an upgrade at their regularly scheduled time, or do they now have to wait 18 months?

Posted by: ivwshane

According to the accounts that I've seen that upgraded to the iphone, their upgrade eligibility got reset.

As far as removing the plan goes, I haven't seen or heard of anyone getting any sort of penalty.

Posted by: FormerRuling

Quote:

Originally Posted by blue.cing

it will not convert to consumer plan. it will convert the rep into unemployment status

Best quote ever on this site.

Yea..We use ERP here, and we get Basically Threat-Emails letting us know they are watching us and we better not even THINK about making unauthorized changes to our ERP lines.

At another center just last month two people that had been with the company 14+ years combined experience were let go for crediting an ERP account. I have a friend that was almost put on notice for just being late with her payment on her ERP line.