vB Easy Archive - Why is the SYNC so friggin cheap?

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Why is the SYNC so friggin cheap?
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Posted by: Shadowless127

So my fiance just picked up her SYNC to put it on the charger and she discovers the front LCD is bleeding from what looks like a hair line crack. The phone has been fine all day and now it decides to break?

What sucks even more is that we were 3 days away from porting out and me selling the phone for some decent $$$ and now we have a friggin paperweight.

SOOOO ANGRY!!!!!! She paid $200 for the phone in friggin january and now it's shot... Why do small phones always have to be made like crap?

/rant

Posted by: ALCingularUser

The phone will still be under warranty. Get it fixed or replaced, then sell it.

But, for the record, that phone has received less than stellar reviews.

Posted by: chonga

Hah, funny because the same exact thing happend to me. Although i thought the SYNC was a pretty solid phone up until then.

i get a call with a perfectly fine caller id outside lcd, finish the call shut the phone to see the outside lcd starting to bleed from my shutting the phone. i flipped it shut with my other hand so i didnt snap the thing like a whip or anything. never dropped it or bumped it against anything, so i thought its a manufacturers thing.

anyway, send it in to XBM, they charge me $249 for a replacement. I called them back up and said this is a huge steaming pile and they ended up crediting me the money. so you could try your luck with an XBM to get a newer one. i didn't know if my incident was an isolated one but i guess not since the same exact thing happened with yours.

Posted by: RyanM

Glad I decided to get a CU500v over the SYNC, lol

Posted by: suthurnlatino

Like it happened to the above poster, they will likely claim it is physical damage if the LCD bleeds. The Sync had a cheap feeling but I never knew it was that bad!

Posted by: Shadowless127

Quote:

Originally Posted by ALCingularUser

The phone will still be under warranty. Get it fixed or replaced, then sell it.

But, for the record, that phone has received less than stellar reviews.

Do i do it through Samsung or through Cingular? Because if I send it to XBM i'll get the same BS charge that Chonga had.

I mean the phone is immaculate, just some normal scratches from use.

And we got the phone because we're both visually impaired and Samsungs have always had larger fonts and the SYNC for us way way easier to see then the cu500

Posted by: ALCingularUser

You could probably go either way in sending it in, but someone else will probably have better advice.

Yeah, my eyesight is very bad as well, so I can relate. Most phones seem to assume that everyone has perfect vision and don't allow much customization in terms of fonts. I tried to help a friend locate a phone for his mom, who is almost blind. She's a T-Mobile user, so I figured that it'd be easy to find a GSM phone for her. Not easy at all. In fact, I never found anything that I thought she'd be able to easily use. All she wanted was a phone with raised numbers on the keypad so she could feel them. I looked at phones, covers, etc. Nothing.

Posted by: Shadowless127

Quote:

Originally Posted by ALCingularUser

You could probably go either way in sending it in, but someone else will probably have better advice.

Yeah, my eyesight is very bad as well, so I can relate. Most phones seem to assume that everyone has perfect vision and don't allow much customization in terms of fonts. I tried to help a friend locate a phone for his mom, who is almost blind. She's a T-Mobile user, so I figured that it'd be easy to find a GSM phone for her. Not easy at all. In fact, I never found anything that I thought she'd be able to easily use. All she wanted was a phone with raised numbers on the keypad so she could feel them. I looked at phones, covers, etc. Nothing.

Yeah, the V3xx's web browser has text so small i have to like hump the screen to read it (from 6" away i'm 20/20)

Posted by: Shadowless127

I did some research via our good friend google and have found a bunch of people with the SAME problem.. So it looks like i'll be calling Samsung and giving them hell.

Posted by: Perceptions

Quote:

Originally Posted by Shadowless127

I did some research via our good friend google and have found a bunch of people with the SAME problem.. So it looks like i'll be calling Samsung and giving them hell.

Great, another Moto V220 debacle all over again.

Posted by: Shadowless127

Quote:

Originally Posted by Perceptions

Great, another Moto V220 debacle all over again.

not familiar with this... please explain....

Posted by: Perceptions

The Motorola V220 was a low priced camera flip phone introduced by Cingular to complement the then high end Motorola V400. However the build quality on the V220 was subpar as it felt like a toy and suffered from the bleeding LCD problem similar to the SYNC. At first Cingular did not acknowledge the defect and blamed it on customer misuse but eventually admitted that there was a problem with the V220. From that point on customers who owned V220's with the bleeding LCD problem could go through XBM at no cost.

Posted by: Shadowless127

Quote:

Originally Posted by Perceptions

The Motorola V220 was a low priced camera flip phone introduced by Cingular to complement the then high end Motorola V400. However the build quality on the V220 was subpar as it felt like a toy and suffered from the bleeding LCD problem similar to the SYNC. At first Cingular did not acknowledge the defect and blamed it on customer misuse but eventually admitted that there was a problem with the V220. From that point on customers who owned V220's with the bleeding LCD problem could go through XBM at no cost.

Ah. I was aware the v220 was a cheap POS but i didn't realize it had the bleeding LCD issue.

I mean, the SYNC when it came out wasn't exactly cheap, and to have the outter LCD break due to flipping the phone closed WHICH IS WHAT IT IS MADE FOR and then calling it customer misuse is a bit much.

Posted by: RYOBI

When I was upgrading a line at a corp store and was looking at the sync, a lady was returning 4 of them. She had a few choice words 'bout them phones. She shared those words with me.

Posted by: Shadowless127

Quote:

Originally Posted by RYOBI

When I was upgrading a line at a corp store and was looking at the sync, a lady was returning 4 of them. She had a few choice words 'bout them phones. She shared those words with me.

heh, i'll be giving Samsung hell.. because im porting out this week, but i dont want a defective phone that i can't sell. So i'm gonna have them replace the outter screen.

Posted by: chonga

Well i got the "physical damage" charge of $259 overturned when i called into XBM. I think what happened was the guy i was on the line with checked with his superior and told me they would credit me the money so im thinking it is a known problem or has occured several times because they didn't really hassle me at all about it when i told them what happened.

Posted by: SENATOR

Strange. I have beaten the hell out of my SYNC (fell out of my backpack onto a hard trail while mountain biking, been dropped onto the concrete, slammed shut, etc.) and never a single problem. Sorry to hear about this issue.

Posted by: urmobilesky

Wirelessly posted (SAMSUNG-SGH-A707/1.0 SHP/VPP/R5 NetFront/3.3 SMM-MMS/1.2.0 profile/MIDP-2.0 configuration/CLDC-1.1 UP.Link/6.3.1.17.06.3.1.17.0)

The SYNC has been through dropping and above average wear and not a single issue. Good luck in the future.