vB Easy Archive - Thinking about leaving Sprint

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Thinking about leaving Sprint
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Posted by: kcirdnek

Okay, I am thoroughly pissed off with Sprint. All I have had is problems for the past month. Let me explain.

1. I have been a customer with Sprint for 4-5 years now. In that time, I have not had any problems with them. In December of 2005, I bought my daughter a cell phone and added her to my account. We had the Sprint Power Pack Family 700 Plan. Well, on June 20, I upgraded my cell phone and got the ic902. The sales rep. told me that I would have to get two separate accounts now because I could not share a Nextel and a Sprint phone. Therefore, now I am going to be taxed twice because I wanted the ic902. It is starting to look like this was a very bad move over to this phone. Okay, so I divided the accounts up. I gave my daughter the Sprint Power Pack 450 and I took the Sprint Power Pack 450 - Walkie-Talkie Plan. After a couple of days, I did not think 450 anytime minutes were enough for me, so I changed my plan to the $99 Unlimited - Walkie-Talkie Plan (called Customer Service to change plan). Well, after a week of being on this plan, I changed it again because I figured I would be wasting my money with unused minutes (called Customer Service again to change plan). The rep that I talked to that time convinced me to stay on that plan at least one month and try it out. I agreed. She also told me that I inquired a bunch of service charges because I kept changing plans. Since I was not informed about this from the other rep, she erased the service charges. Thank you. Then, I also found out that I could not get the same discount that I was getting on my Sprint account from my job on Nextel. On my daughter’s plan, I would still get it, but not on Nextel. Therefore, I had to call Nextel for at least a week to get it straighten out. They finally told me they would give me the discount. However, it would not take place until the next billing cycle. Therefore, the first bill, I had to pay the whole bill. Okay. Well, Customer Service called me a week later to ask me how I liked the new phone and to see was I satisfied. I talked to her for a few minutes. Come to find out, the $99 Unlimited - Walkie-Talkie Plan does not include long distance. Therefore, I asked her to change my plan again. This time I went with the Sprint Power Pack 900 - Walkie-Talkie Plan. This time, I did not own Sprint any money for a service charge. I was actually going to get some money back. Cool. Therefore, everything was fine up until this weekend. My phone stopped receiving calls. I knew something was wrong because my phone rings like crazy, especially on the weekends. People were calling; it would ring on their end, but nothing on my end. I noticed that when I made a phone call, it took at least 30 seconds for the phone to connect. The battery was dying in like 12 hours. The DC was not working right either. Therefore, I took the phone in to the Sprint store first thing in the morning on Monday. They took it, did something to it and it started receiving calls again, they replaced the battery, and the DC was working. Well, I go home, get some sleep, wake up, and the phone is not receiving calls again. Therefore, I go back to the Sprint store and tell them the same thing has happened again (minus the battery dying and the DC not working). This time, they gave me a new phone. The problem with my phone is fixed (for now).

2. So, my daughter had the Sanyo MM-8300. She started having problems with her phone. The screen (LCD) would flip upside down and half of the screen would go white. It would do this and flip back to normal. Weird. So, I took it to the Sprint store to get fixed a couple of times. But, every time I took it in, it would be normal and they could not duplicate the problem. So, there was nothing they could do for me. Well, one day, I caught it and got it to the store. They tried to fix it by replacing the entire upper part of the phone but it did not work. So, they gave her a RAZR. Got the RAZR on a Friday, July 6. By Monday, July 9, the whole screen was white on the RAZR. I am upset. I take it back to the Sprint store. They said I needed another phone. So, I had to hold on to that phone until Friday, July 13. So, I get another RAZR on the 13th. By Sunday the 15th, the screen on the RAZR went white again. I am disgusted. I called Sprint and talked to a rep. on Monday the 16th. She told me that the ESN on the phone matched a bad batch of RAZR phones from Motorola. I fill a little better. She notes the account. I go back to the Sprint store on Tuesday, July 17th. They order me another RAZR, but I have to wait until it comes in on Friday, July 20. Mind you, these RAZRs are refurbished. I try to get the sales rep. to order me a new phone. He refuses. Fine. So, I go and pick up on Friday. On Tuesday, July 24th, the screen goes white again. Now I am really pissed. So, on July 24th, I take the RAZR back again for the same exact problem all the other phones had. I think it is weird that all the phones did the same thing (even the Sanyo). I asked my daughter did she drop the phones, hit them with a hammer, dropped them in the toilet, anything. She denies she did anything to the phones. So, I take her phone and my ic902 to the shop. While I was in the Sprint store, I contact Customer Service. I wanted to know if I could get a discount on this month’s bill because she did not even use it this billing cycle because it has been broke every week. They would not even do that. They gave me a new phone (as I stated in number 1 above) but they were able to fix the white screen by replacing the entire upper part on this phone. So, right now, everything is fine with the RAZR (as of 0500, July 25th).

Is there anybody who can help me?

Posted by: Kabuk1

The only help I can offer is this- keep calling back till you get a rep that will help you. It all depends so much on their attitude & how willing they are to help people. Some reps are genuinely nice people who will go the extra mile, and some are there just to collect a paycheck & could care less about helping you.

If NO one will help, ask to speak with someone in retentions & threaten to cancel if they don't fix things.

Posted by: Accord4tehwin!

If I were you I would talk to sprint about getting a different phone. The razrs arnt the best phones and are real fragile and has some weird problems.

Posted by: kmrivers

BBB for the win. I had lots of issues with Sprint. Filed a complaint on the BBB site. About 3 weeks later they waived my ETF, credited my account, and still working on some other kickback.

Document all of your problems. Present that to the BBB and you will win.

Posted by: Detox06

I have had nothing but problems for the last 2 or 3 weeks myself with sprint. My last bill has posted for almost $700 instead of the $150 it should have been, and when I called in to Customer Care I was hung up on 3 times and the fourth rep just told me 'I don't know what the charges are for. Thank you for calling Sprint.' So I have no service on the primary line on my account and a $1500 bill that should be closer to $500 or $600. I personally am fed up with them. I filed complaints with the BBB as was said before me, and also with the FCC. I am still waiting for a resolution as I just filed the complaints on Tuesday, but am expecting a reasonable resolution.

As far as Sprint, I will never again have service with them, or any MVNO's that use the Sprint Nextel network and I will never suggest them to anyone. I would suggest that you cancel Sprint at the first chance you get, and also to file complaints with at least the BBB and possibly the FCC, and fight until they waive the ETF's. Sprint does not respect their customers, and if you have ever had problems, it is my experience that those problems will persist. Of course there are some lucky people that never have issues with sprint. Unfortunately there are far more that do have issues.

[/Ramble]

Posted by: FerneyZan

Another Rant unfer the wrong Forum, no wonder it did not get enoug attention..

Posted by: fusiclover

To the OP, everything happened as it should have. After reading your post, you have stated that the service and repair location followed proper procedures and assisted you with your issues.

Regarding the service credit: Phones are able to be used even without a screen working. You can still receive calls, and place calls, you just can't see who is calling.

I would recommend perhaps talking to the Store manager of the service and repair location where you took the phones to be swapped out. If it were me, I would credit you your monthly service for your daughters phone for one month <I am an employee>, so I believe the store manager should be able to see the light on that.