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alltel razr v3a help
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Posted by: pmilladcs

just 3 days ago i got a new alltel razr v3a. i have a data cable, and all that, and i installed like 5 different drivers, but none of them worked. i tried the pst thing, but it couldn't really install. all i wanna do is change the recording limite of the phone to atleast a minute, and manage the files on it (music, videos, pix, games, appz)
plz help i'm desperate

Posted by: Beaton33

Yea me either I tried everything Alltel has put a block on this damn v3a theres know why to connect to p2k which means no flashing or p2k commander.. I've got MPT BITPIM MSU to work and i was able to put some new skins on my phone with BITPIM just overwrite the one on the phone already but have to keep them the same number of files thats on the phone or you'll have missing menus sucks i know.. But it's a start just wish we could get p2k working would be nice if anyone finds out other wise let me know...

Posted by: Slovak

Sorry to say but Alltel has not put any block on this phone, it's Alltel, not Verizon

The V3A is their newest V3 series phone, and MPT is not exactly fully compatible with it yet, and the guys over at the bvrp forums know this. As for the other softwares out their like bitpim, there is no guarantee they will work fully with a cdma phone anyway, so one cannot expect much yet. As far as the data cable goes, the only one guaranteed to work with this phone too is the snk6371c part numbered one, not the a or b one, believe me as I have an "a" cable and sometimes it works, sometimes it doesen't.

Posted by: Beaton33

Oh i got everything to work MPT, BItpim, MSU, PST they all work great i can do alot with them even skin my phone think i'm the first one to do it since no one has even replied back i done it with BITPIM.... Only thing you can't do with this phone is use any P2k Drivers won't let you it's blocked.... So p2k commander is out of the question.... Sucks can't add skins without it..

Posted by: PalPart1

I also just gotta new Alltel V3a (Silver Version), and cannot get MPT to recognize the phone via the USB cable. Check this out. I uninstalled MPT, re-installed and chose the "manual" install method, but the drop-down window doesn't list the V3a as an option for installation.
If I choose V3c and install those drivers, MPT will recognize the phone, but only the phonebook component shows up in the MPT software window (doesn't have Calendar or Multimedia Studio options available).
If I choose the V3am (whatever a V3am is) from the install drop-down menu, then all of the components (Phonebook, Calendar, Multimedia Studio, etc.) are available in the MPT software interface, but it WILL NOT recognize the phone via the cable.
Now here's the kicker. My brother has an Alltel V3a older version (Black model), and his works perfectly with MPT! Alltel musta changed something in the software when they brought out the red and silver models.
Anyone have any suugestions on how to fix?

Posted by: charlisabunny

I have a new Alltel RAZR v3a I purchased on the 20th of March. I spent 2 days trying to get the MPT to recognize my phone. It was frustrating, to say the least. I uninstalled my phone tool and every driver that I downloaded and started over, but this time I could not find my cable that came with the phone tool, so I used the one that came with my Camera. I don't know what did it, the re-install or the better cable or both, but I can sync with my phone book, interchange pictures, frames etc. I've also transfered my audio to my computer and back, but it will not let me put the audio files I have on as ringtones. Is there an unlock code for this or something I can do do make my phone allow this?

Posted by: Heartbreak1

I used p2k commander to get the "apply as ringtone" option on the ringtones I sent through MPT.

Posted by: pmilladcs

yea i got it to work a really long time ago
i got it to work right away when i was able to get MPT for free off a torrent, then i just figured it out myself. i deleted the files that came with it, and put my own ringtones, vids, pix, and mp3s on it.
now the only problem is that i can't seem edit it, edit the theme, or use it with any application but MPT, so i guess changing the recording limit.
but i'm finally content with my phone, i have really too much things in my life going on to care about modding my mobile phone.

Posted by: charlisabunny

I spent most of my day yesterday trying to find a way to make my Moto Tool and the ringtones that friends had sent me work on my New Motorola Razr v3a. Per my conversation with customer service at Motorola, Alltel requested the phones to be made for them without the capability to download received or made ringtones. It's not about customer satisfaction, it's about profit margin, I assume. Any way I found a cure! I found a site with detailed instructions for using the P2K on a Krzr, and had a download for the P2K and step by step detailed instructions. I'm proud to say, I now have 60 ringtones that I did not have before! Here is the link, and good luck. It doesn't work unless you follow the directions to the letter, I tried short cutting it, but that isn't going to get you what you want RINGTONES! http://aznuwee.googlepages.com/

Posted by: scottmac112

Yes, I must agree with the other defenses for this mediocre phone. Alltel has not blocked this phone in any way. It is just a horribly bad product. As for the problems, I wouldn't try to use P2KCommander with any CDMA phone. Use BitPim instead for those functions. Also, manually recognize it with MPT. Tell MPT that it is a Motorola V3cm. That should solve it.

As for the USB cable problem, again, this is a piece-of-crap phone, on par with LGs, so just unplug it and plug it back in and power it off and back on until finally you can get it connected.

Posted by: greendrake8000

This is what they told me:

"Thank you for contacting the Alltel Online Customer Service Center. My name is Tiffany, and I am happy to address your concerns regarding your Motorola V3a.

The Motorola V3a does not have the capability to set ringtones and other audio files stored to the phone as a ringtone. You are only able to download ringtones from certain sources, such as www.alltel.com/buytones. This capability has been blocked for your handset.

If you have any further concerns regarding your equipment, please contact our Technical Support at 1-800-Alltel-1, option 3.

I hope this addresses all of your concerns. Please let me know if I can be of any further assistance. Thank you for choosing Alltel.

Sincerely,

Tiffany
Customer Service Representative
Alltel Online Customer Service Center"

It's all about soaking you for every cent they can.

Many thanks to charlesisabunny for pointing me in the right direction, it worked like a charm. Not as easy as having a phone that actually just does it, but still better than paying Alltel $3.00 for a 18 second soundbyte.

Posted by: scottmac112

Well, I am SHOCKED, to say the least. That means that they have put a block on it, and that's the proof.

Posted by: pmilladcs

i have the v3a and i'm able to get free ringtones by syncing the mp3 file to the phone

Posted by: Heartbreak1

I asked one of the people at Alltel about this, and he flat-out told me they blocked it as well. Because they were "losing too much money." Somehow I doubt all the people using MPT and such were going to make them go out of business.

Posted by: charlisabunny

A NOTE FROM MOTOROLA

Subject
I have a motorola phone tool, but I can't get it to recognize my phone. Why?...

Discussion Thread
Response (Walter A.) 04/12/2008 10:36 AM
Dear ,

Thank you for contacting Motorola e-mail support, we appreciate your request.

Thank you very much for your considerations and interest in our products. Sorry for the delay we had a problem with the email tool.

Regarding your concern, we apologize for any inconvenience you may experience with your product. Follow this steps to get the software up and running:

You will need to check the current Motorola Phone Tools version you have, please go to the picture of the phone. On the picture of the phone press MENU> HELP> ABOUT MOBILE PHONE TOOLS. Check where it says Motorola Phone Tools software, if the version you have is lower than 4.04 you will need to update the software. Go to the picture of the phone press MENU> SETUP> LIVE UPDATE. After following the wizard several times you should have the version 4.5.1c.

1 Motorola Phone tools should be closed, no phone setup wizard, no phone image on the desktop.
2 The phone should be connected directly into your computer, try not to use a USB HUB or a docking station.
3 Click on the Start button > select Control Panel > double click System > select the Hardware Tab > click Device Manager. If you can not see the option System on your Device Manager you will need to click on the option that says Switch to Classic View that's on yours Control Panel left side.
4 Look for the category called Other devices, if you see a "Motorola Phone" do the following: right click on the "Motorola Phone" > select update driver > select "Install automatically".
4a If you can not see the "Motorola Phone" on the Device Manager, disconnect the phone from the computer, turn the phone off and then back on, reconnect the phone to the computer.
5 You should be back on the update driver wizard, make sure to uncheck the "Search removable media" option > click next > click finish
6 On the Device Manager you should see a Motorola USB Modem under the Modems category > do a right click on the Motorola USB Modem > select Properties > click on the Diagnostics tab > click on query modem. You should get a window with a lot of information, if so the phone has been set up properly with the Computer.
7 Exit the Device Manager, close System and close Control Panel.
8 Open Motorola Phone Tools > select the profile you have assigned for your cellular phone. If you get the phone set up wizard follow it and wait for the phone image on the computer, wait for the program to initialize and you should be able to synchronize contacts, calendar and send / receive text messages and use the phone as a modem.

If the problem persist:
On the picture go to menu > set up > change modem > communication tab > click on change modem > click next > select the Motorola USB modem > next > check "Do not automatically detect the driver. Select from a list" > next > select "Motorola CDMA" > select "V3am " > click next > click finish > click OK
Wait for the program to initialize.

If the problem persist we would like to send you a download link to install the latest version of Motorola Phone Tools (which is compatible with Windows Vista), however we need to gather some information from you:

* Can you please provide us with the number printed on the sticker located on the front of the CD sleeve?
* Can you please provide us with the number printed across the bottom of the CD? This number should begin with a 8.
* Can you please provide us with the order number?

Once again we apologize. Please do not hesitate to contact us back with the requested information so we can provide you with a more accurate answer to solve your problem. Please feel free to include any information you consider relevant to this case.

We hope that you find this information useful and we remain at your entire disposal for future questions you may wish to ask.

If you have further questions or need additional assistance, please contact our Cellular Information Center at 1-800-331-6456. Our business hours are Monday through Friday from 7am to 10pm CST and Saturday and Sunday from 9am to 6pm CST.

HOPE THIS HELPS!

Posted by: charlisabunny

A NOTE FROM MOTOROLA

Dear ,

Thank you for contacting Motorola e-mail support, we appreciate your request.

Thank you very much for your considerations and interest in our products. Sorry for the delay we had a problem with the email tool.

Regarding your concern, we apologize for any inconvenience you may experience with your product. Follow this steps to get the software up and running:

You will need to check the current Motorola Phone Tools version you have, please go to the picture of the phone. On the picture of the phone press MENU> HELP> ABOUT MOBILE PHONE TOOLS. Check where it says Motorola Phone Tools software, if the version you have is lower than 4.04 you will need to update the software. Go to the picture of the phone press MENU> SETUP> LIVE UPDATE. After following the wizard several times you should have the version 4.5.1c.

1 Motorola Phone tools should be closed, no phone setup wizard, no phone image on the desktop.
2 The phone should be connected directly into your computer, try not to use a USB HUB or a docking station.
3 Click on the Start button > select Control Panel > double click System > select the Hardware Tab > click Device Manager. If you can not see the option System on your Device Manager you will need to click on the option that says Switch to Classic View that's on yours Control Panel left side.
4 Look for the category called Other devices, if you see a "Motorola Phone" do the following: right click on the "Motorola Phone" > select update driver > select "Install automatically".
4a If you can not see the "Motorola Phone" on the Device Manager, disconnect the phone from the computer, turn the phone off and then back on, reconnect the phone to the computer.
5 You should be back on the update driver wizard, make sure to uncheck the "Search removable media" option > click next > click finish
6 On the Device Manager you should see a Motorola USB Modem under the Modems category > do a right click on the Motorola USB Modem > select Properties > click on the Diagnostics tab > click on query modem. You should get a window with a lot of information, if so the phone has been set up properly with the Computer.
7 Exit the Device Manager, close System and close Control Panel.
8 Open Motorola Phone Tools > select the profile you have assigned for your cellular phone. If you get the phone set up wizard follow it and wait for the phone image on the computer, wait for the program to initialize and you should be able to synchronize contacts, calendar and send / receive text messages and use the phone as a modem.

If the problem persist:
On the picture go to menu > set up > change modem > communication tab > click on change modem > click next > select the Motorola USB modem > next > check "Do not automatically detect the driver. Select from a list" > next > select "Motorola CDMA" > select "V3am " > click next > click finish > click OK
Wait for the program to initialize.

If the problem persist we would like to send you a download link to install the latest version of Motorola Phone Tools (which is compatible with Windows Vista), however we need to gather some information from you:

* Can you please provide us with the number printed on the sticker located on the front of the CD sleeve?
* Can you please provide us with the number printed across the bottom of the CD? This number should begin with a 8.
* Can you please provide us with the order number?

Once again we apologize. Please do not hesitate to contact us back with the requested information so we can provide you with a more accurate answer to solve your problem. Please feel free to include any information you consider relevant to this case.

We hope that you find this information useful and we remain at your entire disposal for future questions you may wish to ask.

If you have further questions or need additional assistance, please contact our Cellular Information Center at 1-800-331-6456. Our business hours are Monday through Friday from 7am to 10pm CST and Saturday and Sunday from 9am to 6pm CST.

Posted by: pmilladcs

i have a new question
somebody stole my phone, and broke it in half.
the screen part from the keypad part. the phone still works, but now i can't see what i'm doing. is there anyway to reconnect it?

Posted by: traderricky

Can you explain how you set the "apply as a ringtone" using p2k commander?

Posted by: charlisabunny

Quote:

Originally Posted by traderricky

Can you explain how you set the "apply as a ringtone" using p2k commander?

This link give full instructions. It's for the Krazr, but it worked for my Razr V3a.

http://aznuwee.googlepages.com/

You check the box next to the song, and change the attributes for that song to "System" that way your phone will recognize it as a system ringtone rather than one that was downloaded.

Posted by: charlisabunny

Quote:

Originally Posted by pmilladcs

i have a new question
somebody stole my phone, and broke it in half.
the screen part from the keypad part. the phone still works, but now i can't see what i'm doing. is there anyway to reconnect it?

The below link is instructions for replacing the housing on a motorola v3, but it will cover what you are looking for. It's a great link giving details and pictures step by step. I suspect that your ribbon cable needs to be put back in place, or replaced to get your screen to work properly again.

http://repair4mobilephone.org/disassembly_motorola.html

Look down the list and find your phone. Hope this helps!

Posted by: traderricky

I am using P2K Commander to set attributes and transfer MP3's to my phone. I got the program to work o.k., but when I am transferring files to the phone, MSU disconnects part way through and I don't get the whole file?? I have to tranfer the files using MPT, then launch MSU and when it connects, launch P2K Commander and change attibutes and delete files. Just can't transfer reliably with P2K. Any help??

Also, I want skins for my phone, anyone know where we can get those for free?? Or, how can I make my own??

Posted by: traderricky

A Big thank you guys for your help! That link helped out a bunch, I still need the help from my latest post.......

Posted by: scottmac112

For the person whose MSU was disconnecting halfway through, I went through that too. You need to download Motorola PST (at thepiratebay with a torrent) and connect the phone, create a new file of any type, and click "Phone Info" in the toolbar. That will suspend the phone. Now, minimize PST, and P2KCommander will work perfectly. Has for me!

Posted by: Sidhe

Quote:

Originally Posted by greendrake8000

"The Motorola V3a does not have the capability to set ringtones and other audio files stored to the phone as a ringtone. You are only able to download ringtones from certain sources, such as www.alltel.com/buytones. This capability has been blocked for your handset".

It's all about soaking you for every cent they can.

Many thanks to charlesisabunny for pointing me in the right direction, it worked like a charm. Not as easy as having a phone that actually just does it, but still better than paying Alltel $3.00 for a 18 second soundbyte.

PRECISELY.

I spent a bit of time with Alltel today concerning my 'new' replacement V3a (actually, both of our phones, since we had two replaced at the same time). The rep tried to tell me that the V3a is the ONLY phone that Alltel offers that does not allow you to set your own ringtones from uploaded mp3s. Uh huh, sure. I was born yesterday and didn't spend time as a Motorola service tech in a previous life, nor did I previously work for a cell provider back in the day. Uh huh. It's not about the almighty dollar. He claims that MOTOROLA is the one that blocked the V3a's from uploading/trading/Bluetooth transferring/texting/downloading from anywhere OTHER than Alltel's ringtone site because the Motorola has received too many of this particular model back due to 'warranty issues'. Sure. I believe that, do you have oceanfront property in Arizona to sell me as well?

Quote:

Originally Posted by pmilladcs

i have the v3a and i'm able to get free ringtones by syncing the mp3 file to the phone

Count yourself lucky then. My two old phones (mine and my husband's) were Software Version X_02.21.00, the new ones are X_02.21.02r. Old ones could sync and upload files via the MPT program, as well as through Bluetooth/text messaging. The new ones cannot. Well, they can, they just can't see the file when you try to set it as a ringtone. I can provide photos of the labels if folks want to see (with my ESN blocked out of course). Just don't send your phone back in for a warranty trade or they'll send you one that's blocked. Their only recommendation is to re-download the ringtones. Sure. Like I want to spend $3/ea for something I already HAVE!

Quote:

Originally Posted by Heartbreak1

I asked one of the people at Alltel about this, and he flat-out told me they blocked it as well. Because they were "losing too much money." Somehow I doubt all the people using MPT and such were going to make them go out of business.

That was my assumption too and the rep wasn't too thrilled with me telling him so today.

I guess my only option is to hack the phone now, and I really wanted to avoid doing that. On the upside though, if it craps out on me again, I can always play dumb and tell them that I had NO CLUE that it had extra stuff unlocked. "What do you mean? Y'all sent this to me as a replacement for my last phone. You mean you really DID send me a refurb to replace my pristine condition phone that crapped out after 4 months of use????

Posted by: greendrake8000

I say hack the phone. I would assume that even the Alltel reps are hacking their own phones. Alltel is ripping everyone off everywhere they can. When I download MPT I went to Alltel to buy a mini USB cable and first they tried to sell me one with "software" for $89.00. When I insisted that I had all the software I needed, they came up with a cable for $39.00. So off to radio shack for the $18.00 version.

Posted by: scottmac112

Both my previous V3a and my "new" warranty replacement V3a have had X.21.02R, and I have added 5 ringtones to mine! It works just fine, so I don't know what you people are doing wrong. One I OBEX Pushed from my computer, the other four I put on there with P2KCommander.

Posted by: Noctem

I have a RAZR v3a now... goodbye V710, broken buggy piece of poo.

Anyways, mine's software version R38.0_X_02.24.00R ... OBEX works, but can't set anything you have downloaded as a ringtone... why? ringtones need the system bit enabled, which they are not on this phone. Yes, I have to hack it to use my own ringers. Damn you Alltel... quit screwing with something i paid good money for.