vB Easy Archive - Cou Help Line/customer Service

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Cou Help Line/customer Service
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Posted by: officiallygone

What is the email or contact number for someone in the COU department as someone closed the prior thread on this? I have tried cou@att.com to no avail. Anybody have an answer to this?

I need to get clarification from the source.

Posted by: Isriam

its on the cou website. theres no email that i could find. should be on mycingular.

Posted by: officiallygone

Quote:

Originally Posted by Isriam

its on the cou website. theres no email that i could find. should be on mycingular.

What is the COU website link? I believe it is only accessible from the store. What is the actual website link??

Posted by: mySRT8U

if you need to change your sim or whatever just call care and tell them ur sim broke and u need help asap

Posted by: ivwshane

Quote:

Originally Posted by officiallygone

What is the COU website link? I believe it is only accessible from the store. What is the actual website link??

Type in newcou in the address bar.

Posted by: cingtd

Quote:

Originally Posted by mySRT8U

if you need to change your sim or whatever just call care and tell them ur sim broke and u need help asap

I tried that about 6 months ago and was directed to erprequests@att.com to email my SIM card change. CS cannot directly help people on ERP/COU lines with those type of changes. Just check CSP at work.

Posted by: officiallygone

Quote:

Originally Posted by cingtd

That is the reason for my question, I no longer work there and still have my COU handset which my manager is asking for. I don't want the service, I just want to keep the handset as I was told I was able to by the prior manager and I want to know who to contact for clarification regarding this as I have heard mixed information here and in speaking to others. I want to talk with someone directly that deals with the COU accounts. The erp email you gave is only accessible from within at&t apparently because when I try to email it, it returns the email. I wish they had a number for information on this as it is very annoying dealing with this company trying to get a direct answer....but then again...that is one of the main reasons I quit.