vB Easy Archive - Blue charter plans

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Blue charter plans
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Posted by: ORANGEDAD

Has anyone had any issues with the old att charter plan? I've had six customers in the last week that were basicly forced out of their plan by features not working, fried sim cards and total device failure. On the device failure that an easy but sometimes expensive fix. But the other two problems the customer is SOL. CS says that they are not able to replace sim cards, and with the features the answer is oh well it's an old plan and the customer will get improved reception on the orange network.

Posted by: ivwshane

I haven't seen any in a while. Our store keeps a couple of blue sim cards on hand just in case though.

Posted by: JP Whoregan

The AT&T "company line" on it is that AT&T was under contract with that customer to provide those services and features for the first two years, and that those first two years were "binding"; everything since then, AT&T has been providing that "old" GSM service, rate plan, and feature list as a courtesy to the customer.

I'm sure if they could, many of our customers would love to keep thier old $19.99 Local rate plans and features until the end of time. The fact is that's just not going to happen, and eventually, these low-ARPU customers will either have to update thier plans and phones or churn and go cost some other company a load of money.

Posted by: Madcat455

Quote:

Originally Posted by JP Whoregan

I'm sure if they could, many of our customers would love to keep thier old $19.99 Local rate plans and features until the end of time. The fact is that's just not going to happen, and eventually, these low-ARPU customers will either have to update thier plans and phones or churn and go cost some other company a load of money.

That's what I thought too... Until yesterday. I had a customer come into my store with a mailer from at&t that was offereing him a Free a437 and a $19.99 mrc plan (national 50 or 60 minutes) for switching.

He was on the Blue TDMA netowork.

I was blown away..... I couldn't beleive what I was reading, $19.99 plan plus a free phone...LOL.

As for Blue customers..... I have had SOOOOOO many problems switching SIM's on blue accounts latley. I had a supply of 13 blue SIM's... Tech support burnt 4 trying to get the system to take the switch for 1 customer

I could hear the Rep getting frustrated as I kept comming up with SIM's... think that he was hoping I would run out

Haven't seen anything service wise though... as for the phones, it's been awhile since the takeover.... they've got to be wearing out now.

Posted by: DonaldMick

Most of the Blue charter folk have saved enough $$$ over the years of no overage to buy their own unlocked phones.