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Originally Posted by GX1
I called 800-Apple and explained the problem. He asked if I lived near an Apple store. I said, about 45min away. He suggested 2 options go to the Apple store or mail it Apple HQ. I elected to go to the store. I mentioned that I only had it for 2 weeks one day past the return policy. He said it's 14 days for the AT&T contract and 30 days for the iPhone. I thought it was the other way around, but I was happy he told the correct policy. So.... I went to the Apple store an looked around the store. I have never been to an Apple store before so it looked very nice.
 I asked someone for help and the clerk asked if I had an appointment.  I said, No. I called the Support line and they told me to go to the store but did not mention anything about an appointment. So, the support person showed me how to make an appointment and gave me a tour of the Apple store showing the products for a 1/2 hour since my appointment was 1/2hr away. After the nice tour of the store it was time for my appointment with the genius. I explained the problem and he tried it and the vibration didn't work so he replaced it with a new iphone  and gave a receipt and that was it. But what we did was open the new iphone and checked to make sure the vibration worked. and it does quite well. Customer service was very nice and I had a good tour of the store. So all is well.  |
