|
Originally Posted by dm30
I wouldn't say is "plainly" says that. What is says is:
"*Add 1 additional line, for a total of 3 lines, on the Nation 550 FamilyTalk w/Rollover $59.99 plan. This plan is currently not available on Premier, to place your order call 1-800-845-9681."
Its not clear why they list the phone number. Sounds like it says you can't get this but here's a phone number anyway. I assume the number is there either to order something else, or maybe to get the $59 plan without a discount.
Is it confusing to just me? Ok, so I called the number. I don't even have ATT service. This is a sales call. You'd think they'd have their best face forward. I spoke with a rude totally clueless person who was no help other than spewing back whatever I said to them.
First I asked about the discount. They said, I can't look up anything without your foundation account number. You get that from your company.
She was trying to dump me already. Then I said I was already on the website and I demanded if there was a way to find out the number. I gave it to her, she didn't even look it up. I said the $59 plan didn't show up. She says you can't get it.
Then I read the part above about the $59 plan, she said ok, its $59.
Then I asked about a discount, and she told me to click on current offers. I had to keep asking before we found a service discount entry. Then she says ok its $59 minus your service discount.
Then I reread the part to her saying its not available on Premier. Then she says ok, its not available.
Overall she was totally useless and rude, simply spewing back to me as fact whatever I told her, apparently having no trouble constantly contradicting herself.
Overall this is a VERY bad start to trying to sign up with ATT. I'm accustomed and horrified at the bad customer service with Sprint. Most recently I spent a total over 10 hours on the phone over 6 months trying to sort out one plan change. This is not looking any better.
Finally I asked if someone else could help. After a long wait for the supposed supervisor, I spoke with someone else who seemed a little better who said "not available on Premier" means on the Premier website and that it CAN be ordered via the phone and that the service discount DOES apply.
But I was still confused in that she couldn't tell me what the discount would really be. Implied that I'd have to wait for the 1st bill after my 30 day trial is up. That would not be reasonable to wait until I'm committed to a $600 ETF to find out I've been lied to about a discount.
In anycase, thanks for the response, I would never have called the number given the description on the website.
|
. One thing about ATT is that you get very different experiences with different reps on the phone. If you feel you are getting no where with a rep on the phone after about 5 minutes just say thank you, hang up, and call back immediately to get a different rep 
.
I am thinking about 2 scenarios: 1. Going to a corporate store and buying the Blackberry 8310 red phone and asking if they'll match Sam's Club price at $47.28 and if they don't just go by Sam's Club and getting it or 2. See if I can get a price match on the Treo 750.
...clicking the upgrade now button as previously mentioned might also work...
