vB Easy Archive - Stupidest Customer Of The Day

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Stupidest Customer Of The Day
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Posted by: PPCMD

Solid plan and a solid way to earn customers and turn the stupidest customer of the day into your newest customer of the day.

Posted by: Madcat455

Quote:

Originally Posted by OffTheHorseCEO

If your customer is going to walk because of the price of the phone You need to call Pat (919) XXX-XXXX, Robert (919) XXX-XXXX, or Shipman (919) XXX-XXXX before they do!!

DUDE!!!!! You might want to edit those numbers out like I did....LOL

Pat, Rob, and Shipman will end up feeling like they were on Paris Hiltons Contact list by the end of the day.

Posted by: JP Whoregan

Quote:

Originally Posted by aj&t

I just had a customer in the store, a real idiot of a woman. Upgrade her phone and she is sitting here and then asks... "WHATS A PUK CODE?" I tell her to back out, "It won't let me! I tried to guess it". Ugh....

I swear that 20% of my SIM card inventory goes towards replacing sims for these boneheads who fry their SIMs.

Posted by: classylady78

Quote:

Originally Posted by JP Whoregan

I swear that 20% of my SIM card inventory goes towards replacing sims for these boneheads who fry their SIMs.

I love it even more when they say that they didn't touch the security settings.

I tell those *special* customers not to touch the settings on the sim again, or I will have to charge them. (even though we don't charge for sims) I do it as a deterrent to keep them from returning 100x for sims.

Posted by: JP Whoregan

Quote:

Originally Posted by classylady78

I love it even more when they say that they didn't touch the security settings.

Easier way to accomplish the same goal: do NOT transfer their numbers from the fried SIM to the new SIM. As they're sitting there manually re-entering 100 numbers or so, they'll have plenty of time to think about why it's a bad idea to mess with phone settings that they know they shouldn't be messing with.

Posted by: classylady78

Quote:

Originally Posted by JP Whoregan

I tell them that the sim is fried and I cannot transfer them. I have still had repeats. Some people will never learn.

Posted by: OffTheHorseCEO

oooooopppps, i forgot there were numbers in there. and i posted then went to lunch and forgot about it

Posted by: ChicagoIllaNoiz

I just started for at&t as an rsc in mid july (almost ready for those erp's *****es!) and had NO experience in retail or cell phones before that, short of actually owning a cell phone but some of these customer's who i had are so stupid it makes my head hurt. i dont even know how they r able to function in society and have made it to where theyre at w/out someone making an attempt on their life.

example:
this FINE *** girl comes in. she basically says she bought her phone from ebay but its not working and wants to know if i can help her out by fixing it or replacing it. i offer to look up the account just to give the impression like i give a **** so i ask for her cellphone number. she says she doestn have cell phone service with us. so i ask if she wants to sign up for service... she doesnt so i basically give her a stupid *** look but am not yet totally frustrated cuz she's got a pretty face so its whatever. i ask whats wrong with the phone and she says it doesnt work and shes going to greece and basically needs it to work cuz she has to be able to stay in contact while over there. she expects me to give her a new one cuz its an at&t branded phone to which i literally started laughing in her face. after a few seconds of laughing i say it aint gonna happen. so she says she heard that if i give her an at&t simcard it will give her unlimited incoming calls

i say i need to assign the sim card to a phone number to have it activated otherwise its just 5 cents of cheap plastic. she doesnt understand so i break it down and relate that even if she somehow gonna get unlimited incoming calls at what number are these unlimited calls going to call? she still doestn get it so i summarize the situation: u come into my store w/ a phone u bought from ebay, u dotn have service with us, i dont owe u ****! she finally breaks down and says "i have verizon but their phones dont work overseas" so i point her to the verizon store across the street and say that they'll help her.

also to touch on the internet customers... i dont like the **** either cuz they come into the store and return entire shipments of phones but at the end of the day i reason that im being paid damn good so i just shutup and do it as quick as possible. but dont get me wrong... they dont get any extra perks or tips from me. just in and out asap, i also make them feel stupid for good measure... "i dont understand why someone would order goods and services over the phone or the internet when they dont know what theyre getting and chances are they'll run into problems with the order. especially when they're so many stores right in the neighborhood and u walk out knowing ur getting the right setup." this usually does the trick. like my grandma always said... "los webones trabajan doble" (whoever speaks spanish knows what im talkin about)

k. first post ever. longest post ever.

peace

Posted by: HTC_S60_Fan

ur either boricua or dominicano..somos lo unico k decimos eso...lol..wha a saying...

Posted by: OffTheHorseCEO

los mexicanos no hablan de los webones, estan muy ocupados trabajando

Posted by: Jay

Quote:

Originally Posted by i880/8525junkie

ur either boricua or dominicano..somos lo unico k decimos eso...lol..wha a saying...

Quote:

Originally Posted by OffTheHorseCEO

los mexicanos no hablan de los webones, estan muy ocupados trabajando

Quote from the rules:

Languages - All public content, including but not limited to titles, signatures or attachments MUST be in the English language.

Posted by: OffTheHorseCEO

really? oops he said, the lazy people end up working twice as hard,

the other person said "we are the only ones who say that" except he left out a couple of s's (somos los unicos...)

and then i said mexicans dont talk about lazy people, theyre too busy working

Posted by: mySRT8U

My Favorite is... (Customer)"ehhhhh... no english... habla espanol". No sir none of us speak spanish. (Customer)"EH WHY NOT THIS IS OUTRAGE IT IS RACISM". This is the part where we all turn around and walk away. Ok so then this is what we do.. we communicate through our broken spanish, we get to the part where it asks the customer for our favorite numbers that make us legimate americans the social security number. "eh what social, i no have eh social" just turn around and close opus lol... Try Sprint, you wont even qualify for T-Mobile FlexPay lol

Posted by: ATnt-RSC

Quote:

Originally Posted by ChicagoIllaNoiz

im being paid damn good so i just shutup and do it as quick as possible. but dont get me wrong... they dont get any extra perks or tips from me. just in and out asap

Not really. Search this forum for threads on comp plans. You're making half the commission you would have last year.

Posted by: HTC_S60_Fan

Quote:

Originally Posted by OffTheHorseCEO

really? oops he said, the lazy people end up working twice as hard,

the other person said "we are the only ones who say that" except he left out a couple of s's (somos los unicos...)

and then i said mexicans dont talk about lazy people, theyre too busy working

Dominicans eat the S's in everyday talk...

Posted by: HTC_S60_Fan

Quote:

Originally Posted by mySRT8U

My Favorite is... (Customer)"ehhhhh... no english... habla espanol". No sir none of us speak spanish. (Customer)"EH WHY NOT THIS IS OUTRAGE IT IS RACISM". This is the part where we all turn around and walk away. Ok so then this is what we do.. we communicate through our broken spanish, we get to the part where it asks the customer for our favorite numbers that make us legimate americans the social security number. "eh what social, i no have eh social" just turn around and close opus lol... Try Sprint, you wont even qualify for T-Mobile FlexPay lol

I've gone to stores with a broken english to **** with people..it's HILARIOUS!!

Posted by: The Mac Ace

Quote:

Originally Posted by mySRT8U

oh my god. i used to work at sprint........
its totally true.
They walk up to you... and start talking in spanish, without even asking if you speak it. i go NO HAHHHHBLOW EH-SPAN-OL in the worst possible american accent (i speak a little spanish but not enough to help these douches) and they go oh no? and i go si. they go... "eh-somebody eh-speakeh espanish?" i point, and they go on. 99% of them have no ssn. so sad.
i got given 632123456 as a ssn by a guy before and i just busted out laughing at him and told him thats a fakie, we accept no social...

Posted by: mySRT8U

"eh no english" my social is 111 21 1234 lol im like WTF if ur social is 111 bro you shoulda been dead right now lol! anyways hella funny always anger me and then i laugh as they start running away lol

Posted by: NukuCamui

Quote:

Originally Posted by mySRT8U

"eh no english" my social is 111 21 1234 lol im like WTF if ur social is 111 bro you shoulda been dead right now lol! anyways hella funny always anger me and then i laugh as they start running away lol

Where I live, families have a tendency to share socials. You'll have some one come in with a social belonging to someone else in their family, but say it's their name. This happens quite often, and its sad.

edit: w00t 3000th post!

Posted by: holaDude

Quote:

Originally Posted by NukuCamui

Congrats on 3k.. I still have a long way to go.

I have a friend that sold his birth certificate and social to someone for about $500.

I direct customer to the service centers if I cannot help them and I know that there is one close by to them. Especially the ones that have no clue what model phone that they have for the unlocked phone they bought and I can not assist them.

I hate sending customers to stores for returns, and never advise them to go into a store to do an exchange. If they bought it from dmdr, or the web, I will transfer them over to which ever department they bought it from.

I do send them to the stores for sim cads as we can no longer send them one for free. I always direct them to cor stores or advise them tat if they go to a non-cor store that they will have to pay for the sim card,

Posted by: Malibu21

Quote:

Originally Posted by awj223

I have never worked for AT&T nor for any other provider, but one day I was in an AT&T store and this woman walks in and complains that her bill is too expensive or that she's paying more than she needs to (just how and why she got on that plan in the first place wasn't mentioned). The rep offered to move her to a lower plan, but she immediately asked about her RO minutes. The rep told her that she would only be able to keep one month's worth of minutes out of - get this - the over 20,000 RO minutes that she had saved up!

This argument went around in circles for a minute or two. I was so tempted to turn around and ask her why she didn't just pay attention to her bills since you don't add up 20,000 RO minutes overnight. I was also tempted to ask her why she even cared about the RO minutes since saving up over 20,000 of them probably means that you'd never use them anyway. In any case, when the rep refused to let her keep all those minutes she started complaining about dropped calls, mentioned the "fewest dropped calls" ads and threatened to leave. The rep simply replied that he would be happy to let her leave for $175. Then the argument went back to rollover minutes and she said "Why can't I keep the RO minutes I paid for? 20,000 minutes...how many hours is that?". I left the store before the drama concluded because I was about ready to burst out laughing. Someone apparently can't read the English words on her bills for months at a time and can't divide by 60.

Check this:
Customer walks up to my GM
Cust: I need a new phone
GM: You're not eligible for an upgrade, but I can add another line for 9.99 and drop your rateplan
Cust: Ok lets do it

At this point my GM looks at me says I can have the Activation sale(he doesn't get paid for acts/ups) I look at the rollover matrix in PDCII, 45,751 rollover minutes, he was using 2k when he was on a 6k RP. I say, sir I can get you 2 lines and 2 phones, they're BOGO (6102, customer loves this phone even though he's broken 2 of them) he says ok

Summary:
Guy is loaded, has way to many min. breaks phone, buys 2 unness lines and drops RP from 6k to 3k, happy as ever that he doesn't have to come back when he breaks it again LMAO double unness.

Posted by: Malibu21

Quote:

Originally Posted by cingman66

Ahh, I see. And I agree.

Here's a quick "stupid customer" story:
Guy walks in, comes up to the counter and asks, "Is this Verizon?" Normally, this is funny all by itself, but what makes it even funnier is that I just had this huge-azz AT&T sign (8' tall by 10' wide) put in...he HAD to walk right past it, along with about 12 other AT&T logo's on the way in. To finish this off (and make the guy look even dumber), after he asked his question, I just looked over my shoulder at the 7-foot wide acrylic AT&T sign on the wall behind me and motioned with my right arm (ala Vanna White turning a letter) and said, "No, sir...this is the NEW AT&T."

Off topic but I used to work at a theater, I was on break just got out of the restroom, hands still moist. cust. comes up: wheres the restroom? I look left at the 3'x3' Mens room sign and walk away.

Posted by: Infornography

seriously, thanks guys. Reading these stories reminds me why I left "AT&T's little shop of horrors." Man these customer's will never change.

Posted by: irockash

Well I seem to get the same type... the ones that wonder why their phone has issues when its beat to all hell.

Had a lady today with 2 CU400's complaining about them. Both had plenty of scratches, dropped several times, and one had liquid damage.

"Well I ride horses [horse trainer... perverts] and tend to sweat alot and it gets in my phone." she says.

"That's why you're having issues [phone randomly shuts off] on this one, and all the damage is why the other's speaker doesn't work." At least thats the gist of what I said.

"Why don't they make them more durable?"

Bah, I'm going to make a phone out of a tank and sell it to AT&T. Here, I just cut your customer service calls in half.

Posted by: classylady78

I had a lady come in with her daughter the other day. The phone had a cracked front screen, water damage and looked like it had been dropped about 100k times. The lady tells me that the phone will only charge if you wiggle the power cord the right way. I ask if they have insurance....well of course they didn't.

So I say that I can check her account to see if we can upgrade the contract and get the daughter a new phone. She flips out and starts yelling at me "I hate AT&T and I will NEVER sign another contract with them." (Keep in mind that the phone she has is less than a year old, so she probably already has 15 months or so left on her contract to begin with.)

So then we get into a p!ssing contest about the phone not being covered under warranty. And she says that the water damage and the physical damage have nothing to do with the charging...and I explain to her that *maybe* they are unrelated but once you damage the phone it voids the manufacturers warranty.

So she yells about AT&T for a couple of more minutes.

So now she asks me what to do. I tell her that she can buy a full price phone. She tells me she will buy a prepaid and put the daughter's sim in it, because she is not buying an expensive phone from me.

So now I just couldn't resist: I tell her that she can do that, but she might want to activate the prepaid line and use it for a few minutes first, so the account won't be suspended for fraud. She flips out on me, and produces another prepaid phone she already did this with her phone. I tell her that they might make her fax a copy of the receipt for that one, and she freaks. She told me another rep at a different store told her to NEVER activate it and basically accuses me of lying to her. ( I wasn't offering to sell her the prepaid phone mind you!)

So then she says she is locked in to us and wants to go to verizon. I tell her well you can go to Verizon if you want and she said no I am stuck. And I tell her that she can just pay the ETF and be done with us if she hates the company so much, but Verizon is going to have the same policies as regards to broken, water damaged phones.

Then she yells about hating ATT some more.

Finally she wants me to test the phone with one of my new chargers. AT this point I had enough and told her I could not use a working charger on a water damaged phone, and she storms out!

Sometimes they make me want to tell them how dumb they really are.

Posted by: Infornography

Do it, it feels so good.

Posted by: PPCMD

The funny thing is you wouldn't own a car (on a loan or a lease) without collision insurance right so its the same thing (suggested selling point. Bottom line these customers are idiots and they deserve to get charged for another phone. My wife and I take care of ours so why should I pay more for the idiots who don't.

Posted by: JP Whoregan

The dumbest, most arrogant customers are these:

1. Come into store with water damaged/broken phone.
2. They have 8 months left on contract.
3. I talk my manager into allowing an "exception" early upgrade.
4. The early upgrade is based on the condition that the customer takes insurance on the new phone, so this situation doesn't happen again.
5. "I'm not taking any damn insurance, that's a ripoff!!!!"

Posted by: Wonwad

I was with a customer and this guy walks in and interrupts me, and tells me that he wants to return his phone. Not only did he not buy it from my store, it's a Verizon phone that he bought from the corporate store. I told him that this was an AT&T store and he said that "Verizon and Cingular are the same thing."

I was with a customer and this guy was a cop, so I didn't bother to make him look dumb. He asked me where the nearest Verizon store store and I told him that he could only return it at the same store he bought it from. He got mad and said that it was really far from his house. Buy a phone from your nearest Verizon store retard...

A customer walked in because she was due for 2 upgrades and wanted to see what she could get. She made me write down or print out every single thing I mentioned. She didn't believe me when I told her what he plan gave her, so she had me print some pages of her bill. Throughout the entire time, I had like 3 different customers waiting (I got to attend all 3, one of them was a new act). She was extremely rude to me and a customer who walked up and told me that he needed to exchange an accessory. She made me turn on 2 phones and show her the ring tones. Then she took two live bar labels without my knowledge and took some important papers from my printer for some reason. She becasically wasted my time because I'm sure that she's gonna buy her phones online. I'm gonna leave some nasty notes in her account, anyone got any ideas?

Posted by: cingman66

Quote:

Originally Posted by JP Whoregan

The dumbest, most arrogant customers are these:

1. Come into store with water damaged/broken phone.
2. They have 8 months left on contract.
3. I talk my manager into allowing an "exception" early upgrade.
4. The early upgrade is based on the condition that the customer takes insurance on the new phone, so this situation doesn't happen again.
5. "I'm not taking any damn insurance, that's a ripoff!!!!"

That happens ALL the time...customers with broken/water damaged phones NOT taking insurance on their new phone ("I'm usually careful...this won't happen again")...even after you tell them that they can not get another exception upgrade for at least 18-24 months. Morons.

At least in this market, exception upgrades are not dependent upon manager approval OR adding insurance. As long as the customer has completed 6 months of service, hasn't had an exception upgrade w/in the last 18 months, and isn't past due...they will be approved. The only catch is that there is little or no commission payout for a rate plan under $55, so you usually have to upgrade the host line of a FT plan. Otherwise, the customer may as well buy the phone outright.

Posted by: cingman66

Finally! A customer came in yesterday and said the words I have been waiting to hear my whole life (well, maybe not that long...). A family of 5 walked in early one morning, and the father uttered these words: "It's time for us to get new phones, and the last time we got them on-line. I'll never do that again...this time I want to get them from a store."

I was never so choked up during work hours. He told me what a horrible experience it was...everything from the crappy "free" phones they were shipped (SE z500's) to the problems they had activating them once they were received, to the terrible customer service he got whenever he called in to CS. I ended up selling them 3 Sam A-517's and 2 Nok 6555's...with some BT headsets and car chargers, and FT messaging. Very nice way to start the day.

I'd have started a new thread entitled "Smartest customer of the day" but I fear this will be the only one I see for a LOOOOONG time.

Posted by: JP Whoregan

and an angel plays a harp in heaven as one is rescued to the ranks of the enlightened...

Posted by: OffTheHorseCEO

Quote:

Originally Posted by cingman66

I'd have started a new thread entitled "Smartest customer of the day" but I fear this will be the only one I see for a LOOOOONG time.

chuckle chuckle

Posted by: HTC_S60_Fan

How wonderful!

Posted by: SmokinTrickster

Quote:

Originally Posted by JP Whoregan

and an angel plays a harp in heaven as one is rescued to the ranks of the enlightened...

I was just thinking..

"Every time a customer says "I'll never buy from the web again" a angel get's its wings."

Posted by: HTC_S60_Fan

Quote:

Originally Posted by SmokinTrickster

I was just thinking..

"Every time a customer says "I'll never buy from the web again" a angel get's its wings."

And a bottle of Dominican Rum...

Posted by: Really_Annoyed

Quote:

Originally Posted by JP Whoregan

That is the dumbest customer. At least my customers used to be smart enough to just take the insurance then cancel it when they got home. I'd only find out afterwards.

Posted by: Really_Annoyed

Quote:

Originally Posted by PPCMD

The funny thing is you wouldn't own a car (on a loan or a lease) without collision insurance right

That's because the ACTUAL owner of the car (bank) requires it. Or the law requires it.

Posted by: PPCMD

My point was you anything of importance or value (ie a phone under contract) should have insurance. Now if AT&T would just step up and allow insurance on pdaphones I would be happy. I also never buy online when it comes to phones it something best done in person.

Posted by: BIGshorty79

Check this one out. I just had a customer wondering why everytime she tried to take a picture all she saw was black. She hands me the phone and instantly I see the walmart case she has on it is covering the lense of the camera. I point this out to her and she cracks up laughing, and says "I probably win the award for stupidest customer of the day". She's right. LOL

Posted by: yvonnebrc

Quote:

Originally Posted by NXTLAU

That is the exact point. If a customer is "smart" enough to buy online they should be "smart" enough to learn how to use their phone and transfer contacts and such. But actually what happens is that people are cheap so they buy online and then want a store to bend over backwards for them. I can't stand it. Everybody in the world should have to wait tables and be in sales at one point in their life...Then the world would be a better place!!!!

I will always maintain that EVERYONE should have to work in cust. service at least once in their lives!!

Posted by: southwestm81

Quote:

Originally Posted by JP Whoregan

What the hell?! You are giving them a "special" upgrade and they have the gall to whine about having to take insurance? Why customers don't take insurance on phones I'll never get, they think it's an easily replaceable toy only to be stunned to find out that to replace their same $20 phone it's actually $250. And that's in the better cases, it only goes downhill from there.

It's amazing, you do utmost to help someone and all they do is ***** and moan. Nothing is ever good enough. Some days I'd love to tell these vain self centered despots to screw off. What is it that isn't good enough for them? I'm always doing my best to make the company $$ yet save the customer $$ so everyone wins. But I guess that doesn't matter sometimes.

Posted by: southwestm81

Quote:

Originally Posted by BIGshorty79

Check this one out. I just had a customer wondering why everytime she tried to take a picture all she saw was black. She hands me the phone and instantly I see the walmart case she has on it is covering the lense of the camera. I point this out to her and she cracks up laughing, and says "I probably win the award for stupidest customer of the day". She's right. LOL

Lol, at least she was nice about it. Those are customers that don't bug me, we've all done silly things like that. Funny stuff though.

Posted by: Malibu21

Quote:

Originally Posted by JP Whoregan

when they say insurance is a ripoff, i break out the pen and paper

write it down for them so they'll understand
"Ok, its $5 a month right?
"Right"
"Over 2 years thats $120"
"Ok"
"there's a $50 deductable to claim"
"WHAT!!!"
"thats $170, but the phone you're upgrading to is $260 without contract, Wouldn't you like to invest in insurance on that new phone in case you break it you won't have to pay the full retail on it?"

Posted by: JP Whoregan

Quote:

Originally Posted by southwestm81

It happens ALL THE TIME. You give an inch, they want a mile. Whenever you "bend the rules" or give a little discount, they always pimp you to get more. Here I am, pretty much ending their current contract EIGHT MONTHS EARLY to get them into a new handset with a brand new contract, and they have the audacity to complain about me making them take insurance.

It would be like if I ran my car into the river, and Mitsubishi saying to me, "well, JP, we'll give you ANOTHER car and forgive the rest of your loan on the old car, we just want you to take insurance out on this car".

Posted by: HTC_S60_Fan

So I guess I've inspired all these car analogies huh?

Posted by: veriztd

Quote:

Originally Posted by i880/8525junkie

So I guess I've inspired all these car analogies huh?

An a good one at that.

Posted by: Really_Annoyed

Quote:

Originally Posted by PPCMD

My point was you anything of importance or value (ie a phone under contract) should have insurance. Now if AT&T would just step up and allow insurance on pdaphones I would be happy. I also never buy online when it comes to phones it something best done in person.

Yes, insurance for PDAs is definately something that they should have. Most people who bought PDAs were more inclined to get insurance, knowing the phones cost quite a bit of money, even with contract. But the people who get the free phones are convinced that all phones should be free because it costs about $0.50 to make one (sorry lady, you're confusing it with your LV bag).

Since I no longer work for AT&T and therefore no more free phones, I do buy my phones online (premier). But I'd never go into any store to bug the reps about anything (mostly because I know more than them, not the case for the average consumer). Of course, certain things I still need to go in for a rep to do for me (like new SIM). Now, I wouldn't have to bother the reps either if they'd just let me hop on OPUS myself...

Posted by: cingman66

Quick Hit:

How many times have you heard this gem?

Customer: My phone isn't working properly.

You: OK, what's the cell phone number?

Customer: (pointing to the "broken" phone) This one?

You: (to yourself) No, dimwit...your Aunt Edna's cell phone number. OF COURSE that one! Did you want me to look up another phone that ISN'T broken so we can waste a few more minutes?

Posted by: NukuCamui

Quote:

Originally Posted by Really_Annoyed

That is the dumbest customer. At least my customers used to be smart enough to just take the insurance then cancel it when they got home. I'd only find out afterwards.

In my call center, if a manager approves an exception upgrade for lost/stolen/damage, the customer HAS to take insurance, or else no deal. I think only a few managers dont require it, but most do.

Posted by: JP Whoregan

Quote:

Originally Posted by cingman66

Quick Hit:

How many times have you heard this gem?

Customer: My phone isn't working properly.

You: OK, what's the cell phone number?

Customer: (pointing to the "broken" phone) This one?

You: (to yourself) No, dimwit...your Aunt Edna's cell phone number. OF COURSE that one! Did you want me to look up another phone that ISN'T broken so we can waste a few more minutes?

laughing so hard because this is soooooooooooo true!!!!!!

"Can I get your phone number starting with the area code please."

"You need MY phone number?"

"No, I meant your bra size. YES your phone number, you idiot!!!!!"

Posted by: NukuCamui

Quote:

Originally Posted by JP Whoregan

Its great when they give you their zip code AFTER this exchange.

Posted by: HTC_S60_Fan

God Bless America.... I guess...

Posted by: Madcat455

Phone convo. from yesterday... oh boy.

Cust. "I need to know if you carry a battery for my phone"
Me. "sure, what kind of phone is it"
Cust. "Cingular"
Me thinking "uh oh, here we go". Me saying."Ok, what's the name of the phones manufacturer"
Cust. "It's a Cingular phone".
Me

"Cingular doesn't MAKE phones, its made for us my other companies and they just put our name on there. Do you know what model # it is (don't know why, but some people know the model, but not the make..lol)"
Cust. "oh.. didn't know that. It's a Cingular, model Sony Ericsson"
Me "Sony is the manufacturer.. do you know the model"
Cust. "I don't know, the phone only says Cingular, and Sony Ericsson"
Me

"just bring the phone in, I need to look at it to be sure"
Cust. "You can't tell me over the phone... It's a Cingular phone, you don't know if you have the batteries".
Me "sir, Sony has several different lines of phones. All take different batteries, since you don't know the model.. I can't know which one you have".
Cust.. "I TOLD you, It's a Cingular.. SONY ERICSSON. the model is SONY ERICSSON, you don't know with that?"
Me "No, you'll have to bring it in"
Cust (huffing) "alrignt, thanks. I'll be in"

That's not it... about 45min later, they come in... I actually see that it's a SE W300i... Guess where they got it... hmmmmm

but that part belongs in the other thread

Posted by: HTC_S60_Fan

what a genius ....

Posted by: JP Whoregan

Quote:

Originally Posted by Madcat455

That's not it... about 45min later, they come in... I actually see that it's a SE W300i... Guess where they got it... hmmmmm

but that part belongs in the other thread

bwahahahahahahahahaha!!!!!

Ya know, I get a SERIOUS rush of JOY when these clowns come in with the internet specials, looking for batteries or car chargers, and I get to tell them, "we don't have parts or accessories for that phone, because it's the internet special. You'll have to go back to the internet."

The fact that these cheapskates just wasted a bunch of money on gas to come to my store AFTER their intardweb purchase, only to find out I don't have stuff for their crappy phone, well....that just smells of sweet, sweet irony.

Posted by: HTC_S60_Fan

Now that's worth a toast...

Posted by: MobileAddict

My last day in this hell will be coming shortly after the new year. I cant wait for that day so i can tell someone just how stupid they really are.

Posted by: scharnet

I am not an ATT employee, just a customer - but I really enjoy reading this thread! I've been in customer service for 20+ years, so I find it all humorous... Anyone know how I can put this on my RSS feed "Newsbreak"?

Posted by: Back2ATT

Quote:

Originally Posted by Malibu21

"thats $170, but the phone you're upgrading to is $260 without contract, Wouldn't you like to invest in insurance on that new phone in case you break it you won't have to pay the full retail on it?"

Quote:

Originally Posted by Madcat455

Phone convo. from yesterday... oh boy.

Cust. "I need to know if you carry a battery for my phone"
Me. "sure, what kind of phone is it"
Cust. "Cingular"
Me thinking "uh oh, here we go". Me saying."Ok, what's the name of the phones manufacturer"
Cust. "It's a Cingular phone".
Me

"Cingular doesn't MAKE phones, its made for us my other companies and they just put our name on there.

Actually, didn't Cingular private label a slider PDA phone? My boss has one, and I could not find any other manufacturer marking on it. Obviously, Cingular did not make that phone, but it is one of the ONLY Cingular phones I have seen which does not have any other manufacturers listed on it.

Posted by: PPCMD

The scary thing is some of these idiot customers are your doctor, lawyer, judge, politician (the worst) etc, etc. People in authority and should not even be trusted with changing a light bulb.

Posted by: ATnt-RSC

Quote:

Originally Posted by Back2ATT

Cingular, and now AT&T privately labels HTC products. Cingular 3100/25, 8100/25, 8500/25 and the AT&T Tilt are all HTC products and only the Tilt has any HTC branding, a small logo on the battery cover.

Posted by: HTC_S60_Fan

took them long enough to acknowledge HTC....

Posted by: tomek385

I absolutly love it when customers walk in right past our nice big sign above the door and ask "Is this T-Mobile?" In my head im like WTF?!?!

trying to figure out how they would miss that as well as my 6ft globe sitting no more then 5 ft behind me. "No sir this is the new AT&T, what brings you in today?" Without even a thinking about it "Oh i was thinking about upgrading my phone..." so i think he must have t-mo "May I see your phone if thats alright with you?" he hands me the phone and little to my surprise it says...
...
...
...
...
...
...
SPRINT

Posted by: HTC_S60_Fan

Wha a *******...

Posted by: classylady78

A customer calls up and asks when Nokia changed its name to AT&T. I explain to him that Cingular changed its name to AT&T and Nokia is the brand of the phone he has. He says that no, Nokia is his service. And he wants to know why there is a mix up and now his phone says AT&T. He wants to know where he can go to a Nokia store. It doesn't help that the guy is super old. No matter how hard I tried, I could not convince him that his service was different than the maker of his phone!!!!

Posted by: cingman66

Ok...here's another good one.

Customer comes in and makes a bee-line toward me. He says that he is ordering three phones on-line (why he shares this with me at the beginning of the convo is anyone's guess) and they told him that they had to run a credit check. "They" (I'm guessing CS) told him to go to "any" store to provide the necessary information to complete this credit check. He wanted me to pull up his account and "read the notes" (HA! I love that line) and help him so he could get the phones shipped out right away. I take a deep breath and count to 10 so as not to explode all over this guy, and calmly state that since he was ordering the phones on-line, that he would have to complete everything on-line. He restates his position about "the notes" and starts to cop an attitude. I again calmly state that I will not be able to help him, since he has chosen to buy on-line...but that if he wished, I could take him from start to finish and get his three phones activated IN STORE in a matter of minutes. He now starts to get huffy and wants to know WHY I won't help him (as if I haven't already made that abundantly clear). At this point, I felt it necessary to be rather blunt with him. I told him that I WON'T help him because I refuse to help anyone who chooses to buy their phones elsewhere...I am not paid to provide that sort of assistance, and I again reminded him that I would be glad to process the entire transaction IN STORE instead. Well, he bolted...muttering to himself that this was BS. I enjoyed a quiet chuckle to myself.

15 minutes later I get a call from...you guessed it--CS. They wanted to know if a gentleman was just in the store asking me to run his credit. I tell them that indeed there was a gentleman here, but he wanted me to help him get his credit processed so that he could buy his phones on-line, and that I WILL NOT help him accomplish that. After a bit of silence, the rep states that the gentleman wished to port his number over from Verizon and ASKED ME if he needed a new credit app run with us. Puzzled as to the lack of knowledge on the CS reps part, I tell her that he did need to run credit, but unless he was purchasing the phones in my store I would not be running his credit. She then says that the customer tried to run it on-line, but that there was a problem, and he needed to go to a store to do it. I laughed, and said "That is one of the perils of purchasing on-line, I guess." to which she replied, "Yes, I guess so." End of conversation.

WTF is wrong with these people? Did he really think I was going to help him put money in someone else's pocket? Get real.

Posted by: classylady78

Quote:

Originally Posted by cingman66

Ok...here's another good one.

Customer comes in and makes a bee-line toward me. He says that he is ordering three phones on-line (why he shares this with me at the beginning of the convo is anyone's guess) and they told him that they had to run a credit check. "They" (I'm guessing CS) told him to go to "any" store to provide the necessary information to complete this credit check. He wanted me to pull up his account and "read the notes" (HA! I love that line) and help him so he could get the phones shipped out right away. I take a deep breath and count to 10 so as not to explode all over this guy, and calmly state that since he was ordering the phones on-line, that he would have to complete everything on-line. He restates his position about "the notes" and starts to cop an attitude. I again calmly state that I will not be able to help him, since he has chosen to buy on-line...but that if he wished, I could take him from start to finish and get his three phones activated IN STORE in a matter of minutes. He now starts to get huffy and wants to know WHY I won't help him (as if I haven't already made that abundantly clear). At this point, I felt it necessary to be rather blunt with him. I told him that I WON'T help him because I refuse to help anyone who chooses to buy their phones elsewhere...I am not paid to provide that sort of assistance, and I again reminded him that I would be glad to process the entire transaction IN STORE instead. Well, he bolted...muttering to himself that this was BS. I enjoyed a quiet chuckle to myself.

15 minutes later I get a call from...you guessed it--CS. They wanted to know if a gentleman was just in the store asking me to run his credit. I tell them that indeed there was a gentleman here, but he wanted me to help him get his credit processed so that he could buy his phones on-line, and that I WILL NOT help him accomplish that. After a bit of silence, the rep states that the gentleman wished to port his number over from Verizon and ASKED ME if he needed a new credit app run with us. Puzzled as to the lack of knowledge on the CS reps part, I tell her that he did need to run credit, but unless he was purchasing the phones in my store I would not be running his credit. She then says that the customer tried to run it on-line, but that there was a problem, and he needed to go to a store to do it. I laughed, and said "That is one of the perils of purchasing on-line, I guess." to which she replied, "Yes, I guess so." End of conversation.

WTF is wrong with these people? Did he really think I was going to help him put money in someone else's pocket? Get real.

Cingman: You are an agent rep right? I work at a corporate store and they would expect me to waste my time helping that *gentleman* Those are the days I wish I wasn't cor!!!!

Posted by: Wonwad

Quote:

Originally Posted by classylady78

A customer calls up and asks when Nokia changed its name to AT&T. I explain to him that Cingular changed its name to AT&T and Nokia is the brand of the phone he has. He says that no, Nokia is his service. And he wants to know why there is a mix up and now his phone says AT&T. He wants to know where he can go to a Nokia store. It doesn't help that the guy is super old. No matter how hard I tried, I could not convince him that his service was different than the maker of his phone!!!!

I seriously would hang up and not answer when he calls back.

Cingman, what phones did the guy want? You should have tried to convince him to buy the phones in your store. I'm sure that for 3 new lines, you can do an online price match.

Posted by: Back2ATT

Quote:

Originally Posted by classylady78

Cingman: You are an agent rep right? I work at a corporate store and they would expect me to waste my time helping that *gentleman* Those are the days I wish I wasn't cor!!!!

I sure hope he is

Posted by: NukuCamui

I've told this story on here before, but it's worth repeating. This was from years ago, back when we were AT&T Wireless.

Lady calls in, pissing and moaning about her kids phone. She was upset because she had to replace her kids phone, AGAIN, and wanted to know if we could give her a credit for the phone. I explained to her that we couldn't give a credit for the phone, and asked what the issue was, in case it was something warranty could fix. She said "Everytime this phone runs out of minutes, I have to buy a new one to get more minutes!" The dumb lady was prepaid, and everytime her kid ran out of minutes, she bought A NEW PHONE instead of a prepaid card. I explained how her prepaid account worked, and she said "Oh...well thats not how they explained it at the store!" and hung up. Turned out "the store" was Wal-mart.

Posted by: JP Whoregan

I am a COR rep and I wouldn't help in that situation either. If I'm running credit, I'm selling a phone. Period. If he wants an internet phone, he should probably call an internet salespers---- oh, wait a minute, there really are no internet SALESpeople are there? What a shame....

Posted by: JP Whoregan

Quote:

Originally Posted by Wonwad

for reasons previously explained, it's not beneficial for Agents to price match online corporate. Not to mention, most of the "free" online phones are not sold in retail period; not cor, not agent.

Most, (not all) online buyers are online buyers because they are trying to be cheap. Period. Nothing you say to them is going to convince them to spend money.

Posted by: cingman66

Quote:

Originally Posted by classylady78

Cingman: You are an agent rep right? I work at a corporate store and they would expect me to waste my time helping that *gentleman* Those are the days I wish I wasn't cor!!!!

Yes, I am an Agent rep, and yes, I did try to get him to buy from me. As a matter of fact, he had been in the store earlier in the week wasting my time with questions. It would have been a nice 3-line deal, but he chose to be cheap and now he is paying the price (runaround from AT&T, me, telesales, etc., wasting gas driving around) and when he finally gets his precious internet specials, I hope they are all f-ed up and he needs more support (that I will not give).

I mean, does anyone out there (and I DON'T MEAN CUSTOMERS) believe that this pinhead should have been helped? If you do, then you seriously need to find another job...sales isn't your bag.

Posted by: JP Whoregan

Exactly; people don't seem to get it that once a "customer" has gotten the intoxicating whiff of "free phones" off the internet, nothing you say to them is going to convince them to buy from you.

They get "drunk on the internet deal"....then the hangover hits when they try to get help and assistance from the store reps that they shafted for said deal, and their problems fall on deaf ears.

Posted by: classylady78

Don't get me wrong, I in no way would want to help your stupid customer. But my manager (don't get me started on him) would MAKE me help him. But again, I agree with you guys.

Posted by: classylady78

Quote:

Originally Posted by Wonwad

I seriously would hang up and not answer when he calls back.

.

Oh I would answer again. I love to make *those* kind of customers mad. I am nice and polite, but it infuriates them.

Posted by: Malibu21

Quote:

Originally Posted by Back2ATT

Isn't that what eBay is for?

$260 goes a LOOOOONG way on eBay for a NEW unlocked phone.

I don't get the insurance specifically because I take full responsibility for my phone. If I drop it in water, I do not return to the store crying about it.

I go to eBay and find the cheapest phone that I like with a BUY IT NOW tag, and ask for expedited shipping if available. Oftentimes, that same $170 will buy a phone with twice the capabilities.

In fact, I am eyeing a Samsung U600 on eBay right now. They are in the mid-$200 range. Maybe within the next couple of paychecks...I will pull the trigger...this way, my A707 Sync will be the backup/rainy day phone.

Actually, didn't Cingular private label a slider PDA phone? My boss has one, and I could not find any other manufacturer marking on it. Obviously, Cingular did not make that phone, but it is one of the ONLY Cingular phones I have seen which does not have any other manufacturers listed on it.

Ebay Shmebay... this is sales, FABG have you heard of it? feature, advantage, benefit, grabber.

Basically you tell them the feature, the advantage of having said feature, the benefit to them, and grab them buy repeating the advantages and benefits starting with "Wouldn't you"

Example:
"With our wireless phone insurance if your device breaks, is lost or stolen, water damaged, anything not covered under warranty or if something happens outside of the 1 yr warranty you'll be covered. The benefit for you is if you lose it, break it, it gets stolen, whatever the case may be, you'll save money over the cost of a new phone. Wouldn't you like to protect your investment and save money by adding the insurance?"

Posted by: holaDude

Quote:

Originally Posted by NukuCamui

I've told this story on here before, but it's worth repeating. This was from years ago, back when we were AT&T Wireless.

Lady calls in, pissing and moaning about her kids phone. She was upset because she had to replace her kids phone, AGAIN, and wanted to know if we could give her a credit for the phone. I explained to her that we couldn't give a credit for the phone, and asked what the issue was, in case it was something warranty could fix. She said "Everytime this phone runs out of minutes, I have to buy a new one to get more minutes!" The dumb lady was prepaid, and everytime her kid ran out of minutes, she bought A NEW PHONE instead of a prepaid card. I explained how her prepaid account worked, and she said "Oh...well thats not how they explained it at the store!" and hung up. Turned out "the store" was Wal-mart.

OMG!!

I shot soda through my nose on this one.

Quote:

Originally Posted by JP Whoregan

I am a COR rep and I wouldn't help in that situation either. If I'm running credit, I'm selling a phone. Period. If he wants an internet phone, he should probably call an internet salespers---- oh, wait a minute, there really are no internet SALESpeople are there? What a shame....

That's where CLM or the internet sales desk comes in. They should handle any issues that a customer has ordering online, including new activations.

Posted by: PPCMD

I have to say that reading this actually has become entertaining and enlightening at the same time. I always knew the majority of customers were blithering idiots but I had no idea to what level. Luckily for me in my tech world I actually deal with customers from the basic to the high end tech world and enjoy it all. Sales is NOT for the faint of heart and all of you seem to do quite well at surviving it.

Posted by: SmokinTrickster

Quote:

Originally Posted by Malibu21

"With our wireless phone insurance if your device breaks, is lost or stolen, water damaged, anything not covered under warranty or if something happens outside of the 1 yr warranty you'll be covered. The benefit for you is if you lose it, break it, it gets stolen, whatever the case may be, you'll save money over the cost of a new phone. Wouldn't you like to protect your investment and save money by adding the insurance?"

Yes, please add it to my plan... Damn that sounds good. Wish I got paid commission for insurance.

Posted by: SmokinTrickster

Quote:

Originally Posted by cingman66

I mean, does anyone out there (and I DON'T MEAN CUSTOMERS) believe that this pinhead should have been helped?

Hell no. I wish all internet buyers would greet me with "I'm buying the phone online." It would save me a lot of time and I could just show them the door.

Today I had a guy come into the store, showed him all the phones, plans etc. He was prepaid wanting to move postpaid to save money. Said he was spending like $120 a month on go cards. Anyway get to the phones and he ask about free ones. I of course give him the "free phones are crap" and mention that some of the things he needed in a phone for his job like microSD card slot, good camera, and good reception, would probably not be available on any free phone.

Anyway this guy doesnt have the money to get the SYNC,( I tried getting him the v3xx for reception, but he didnt want it so I didnt push it) and calls his gf to see if he can use her credit card. I run his credit and give him a card when she says she will get it to him later that afternoon and he will come back.

Anyway, a few hours later one of the other reps tells me that he called and said that he talked to his brother and he told him to get a free phone online...

When that happens to everyone else, are you like me? Do you pray that they come back into the store with their pos phone and ask for your help?
They remember you were so helpful before. Now they are in front of you with their pos in hand. Now is the fun, you can watch them squirm as you tell them that you only provide support for phones that you sell from your store. That the amazing service and account fixes you did for the person in front of them, they will never have matched except partially over the phone or online, and only what's AT&T approved.
To watch the realization in their eyes appear that they sacrificed 24-months of the person to person customer service and straight info from somebody who has the answers, who's loyalty to the customer is not influenced by company policy or rules, like their precious online and telesales, simply because they do not work for AT&T. All this they gave up for 30-50 dollars...

I hope he comes back.

Posted by: JP Whoregan

Doesn't that make you wanna stab them in the eye with a toothpick...."Well, you've been so helpful today, if I need help, I'll come back to see you and you'll help me."

Yeah, right, ***-hole. Fat chance.

Today you met Dr. Jekyll, the nice, helpful, informative, polite ATT man.

Bring your interweb garbage into my store, and you get to meet Mr. Hyde, the "you'll have to call Customer Service if you want help and my Cellebrite machine is broken" ATT man.

Posted by: SmokinTrickster

Quote:

Originally Posted by JP Whoregan

Doesn't that make you wanna stab them in the eye with a toothpick...."Well, you've been so helpful today, if I need help, I'll come back to see you and you'll help me."

Yeah, right, ***-hole. Fat chance.

Today you met Dr. Jekyll, the nice, helpful, informative, polite ATT man.

Bring your interweb garbage into my store, and you get to meet Mr. Hyde, the "you'll have to call Customer Service if you want help and my Cellebrite machine is broken" ATT man.

Intraweb: "I'm having a problem with my SE 300, and i remembered you knew a lot about phones, can you take a look at it for me?

Me: "No hablo inglés, *****."

Posted by: southwestm81

Quote:

Originally Posted by NukuCamui

You HAVE to have had worked in wireless to know that you didn't make that up! I've had idiots before, but that one takes the cake thus far. WOW!

Posted by: NukuCamui

Quote:

Originally Posted by southwestm81

You HAVE to have had worked in wireless to know that you didn't make that up! I've had idiots before, but that one takes the cake thus far. WOW!

I know, 3 years later, it STILL makes my brain hurt.

I remember another lady who called in (around the same time as this one) and said it was finally time for her to get a new phone since her old one died. I asked what was wrong with it, she said "Well...the battery just went out on me." I asked her if it could charge, and she told me she had NEVER charged her phone in the 2 years she had it.

She had a Nokia 5160/5165...yeah, that phone had a sweet ***** charge in it...but 2 years? Probably kept it in her glove box for emergencies.

Posted by: Back2ATT

Quote:

Originally Posted by NukuCamui

She had a Nokia 5160/5165...yeah, that phone had a sweet ***** charge in it...but 2 years? Probably kept it in her glove box for emergencies.

Hmmm...I don't think so. Rechargable batteries lose their charge about 1-3% per day don't they?

Maybe her husband/BF charged it for her, and she never had to worry about it...

Posted by: Madcat455

Quote:

Originally Posted by Back2ATT

Hmmm...I don't think so. Rechargable batteries lose their charge about 1-3% per day don't they?

Maybe her husband/BF charged it for her, and she never had to worry about it...

Nope... I have a Nokia 6161 in my attic that I just saw yesterday.. sitting up there for 4 yrs, turned it on and still had ¼ battery left

It was the Extended LIon though

How about customers that have plans that are too good to be true, but still come in and complain about service, etc.

back in the ATTWS days, we had a cust with a grandfathered plan from Cell One... $5 per month flat rate. 18c per min 7am to 7pm, and 12c per min after that. But he added N&W (7-7) for another $5.

So this guy had a plan for $10a month... get this. He worked NIGHTS at the hospital, and would use 7K min per month... ALL FREE.

But would come in and complain that after 1½ hrs into a conversation he would drop a call SOMETIMES. He'd be in 3 times a week asking if there were any updates about the dropped call he had last Thurs

Thank GOD he was one of the Blue to orange casualties.... No longer on service

I'll never forget his name...

Posted by: Wonwad

Had one guy that thought it was "funny" that we didn't carry a battery for his Motorola V551 which he had for more than 3 years. He asked me how we can sell a phone and not have "parts" for it. I told him that we no longer sell it and that there's nothing funny about it. For someone reason, he called my store and asked my co-worker if they carried a battery for it, the guy didn't know the model, so when my co-worker asked if he had a Razr, the customer said yeah. He came in and I just ran to the back laughing and watching.

Posted by: JP Whoregan

lol the security cameras are good for something, aren't they? Like watching moron customers meander around the store like lemmings when you disappear to the back room, because you can no longer resist the urge to laugh at them.

Posted by: classylady78

Quote:

Originally Posted by Wonwad

Had one guy that thought it was "funny" that we didn't carry a battery for his Motorola V551 which he had for more than 3 years. He asked me how we can sell a phone and not have "parts" for it. I told him that we no longer sell it and that there's nothing funny about it. For someone reason, he called my store and asked my co-worker if they carried a battery for it, the guy didn't know the model, so when my co-worker asked if he had a Razr, the customer said yeah. He came in and I just ran to the back laughing and watching.

I get at least 3 customers a day coming in for batteries on their phones and who are astonished we don't carry them. They say it isn't "good business practice." I put it this way to them....we have carried hundreds of phones, we simply do not have the space, nor would it be practical to carry that many parts for old phones. They do not get it, but it makes me laugh inside. (or in the back of the store like JP)

Sometimes I humor them and walk to the back of the store, pretending to look for a battery...it makes it funnier to me. (if we aren't busy)

Posted by: Back2ATT

Quote:

Originally Posted by Madcat455

Nope... I have a Nokia 6161 in my attic that I just saw yesterday.. sitting up there for 4 yrs, turned it on and still had ¼ battery left

This is odd:

In the DSLR forums, people are always talking about how you should be weary of storing rechargables in your flash units.

Maybe I was thinking of NiMH batteries. They all self-discharge, but I think LiON batties do it slower.

Posted by: Really_Annoyed

Quote:

Originally Posted by Malibu21

Example:
"With our wireless phone insurance if your device breaks, is lost or stolen, water damaged, anything not covered under warranty or if something happens outside of the 1 yr warranty you'll be covered. The benefit for you is if you lose it, break it, it gets stolen, whatever the case may be, you'll save money over the cost of a new phone. Wouldn't you like to protect your investment and save money by adding the insurance?"

aahhh, it's like that boring training class all over again....

Posted by: Really_Annoyed

Quote:

Originally Posted by classylady78

Hahaha! I had that convo on a weekly basis. Senior citizens ask the funniest things. I had one lady who came in every week just so I could help her check her voice mail. Didn't matter how many times I explain that all she had to do was hold down "1". She was a very sweet lady so I didn't mind so much, but my co-workers thought it was hilarious every time she came in.

Posted by: Really_Annoyed

Quote:

Originally Posted by cingman66

After a bit of silence, the rep states that the gentleman wished to port his number over from Verizon and ASKED ME if he needed a new credit app run with us. Puzzled as to the lack of knowledge on the CS reps part

LOL, love the CS reps. Sometimes you get some real morons. One of my customers canceled a line within the buyer remorse period, returned the phone and everything. He ended up getting charged ETF. Now, this guy owned his own business and had numberous lines signed up through me and continued to do so when he needed new lines. So obviously I'm going to do everything to make him happy, especially when we're the one who screwed up.

I called CS to find out why the customer was charged, and the CS gave me a bunch of bull. After 5 mintues, I pointed out, yet again, that I'm NOT the customer but a store rep who processed the return and I could actually see the notes on the system. she said "give me a moment to review the account notes." FEw minutes later, she came back with "the reason that we charged the customer ETF is because the phone is was damaged, seems like it was dropped in water." !?!?!? It was perfectly fine when I accepted the return. When I asked her to show me where in the system it says the phone was dropped in water, she said "look, someone checked off LIQUIDATION DAMAGE in the account, that means it was dropped in water". I just hung up.

Posted by: JP Whoregan

Quote:

Originally Posted by Really_Annoyed

It was perfectly fine when I accepted the return. When I asked her to show me where in the system it says the phone was dropped in water, she said "look, someone checked off LIQUIDATION DAMAGE in the account, that means it was dropped in water". I just hung up.

OMFG, please, please, please, please tell me you're joking. I refuse to believe a human being can be this retarded....isn't natural selection supposed to weed people like this out of the human race in order to advance the species?

Posted by: HTC_S60_Fan

Wow...then again, we're destroying natural selection...it's called Special Ed.

Posted by: NukuCamui

Quote:

Originally Posted by Back2ATT

Hmmm...I don't think so. Rechargable batteries lose their charge about 1-3% per day don't they?

Maybe her husband/BF charged it for her, and she never had to worry about it...

I don't know...I just powered up my old 1260 and 5165 I have and both still had some battery life in them.

Posted by: Really_Annoyed

Quote:

Originally Posted by JP Whoregan

I wish I was joking. It was embarrassing when I told the customer to wait while I tried CS again.

We stopped natural selection a long time ago in the name of humanity and equality and all that bull.

Posted by: Jay

Quote:

Originally Posted by Really_Annoyed

We stopped natural selection a long time ago in the name of humanity and equality and all that bull.

And what an unfortunate thing that is....

Long live Darwin!

Posted by: uvaape

Customer in the store at this moment asked to fix her phone... Here is the good part she is stating that she was walking by and the phone all of a sudden went into PUK mode. MSO I guess

Posted by: OffTheHorseCEO

haha get this, i was offerin to upgrade a womans line earlier due to a meesed up (free) phone, i was giving her her options, none of them free when this idiot comes in and starts listening, and then butts in and tells her, "buy it online its cheaper, hell you can get em free" to which i of course reply "yea if you want a piece of crap that ill have to diagnose soon" to which he replied not necessarily and its way way cheaper." the lady must have had some sense and bought from me, but he waited. he was next and when i got to him he had the old v3 that he got from....the 'tardweb for guess how much, and guess what he needed? yup fixin....i was like, idiot

theeeeeeen, this guy came in asking me to take his bluetooth headset back into my inventory, i knew it was gonna be somethin since i saw him in the parking lot, he had a cardboard box and i said in my mind, gaaah i know what this is gonna be. i went ahead and met him right inside of the door. first words out "can you return my bluetooth they said on phone you could" (accent) no sir i said, youd have to return that to the people on the phone (i love that haha) to which he replied "yes but they said i could" to which i replied"unfortunately what they say and what they should say isnt always correct" well he leaves and get this. he comes back later while my manager is in, i figure o god this guy is gonna try to escalate the issue. turns out he was gonna deal with it and use the damned headset. WELL......they sold him a bluetooth headset on a new line with a phone that wasnt bluetooth capable. WTF?!?!?!?!

from my own company...

Posted by: JP Whoregan

AT&T. Your World. Retarded.

Posted by: ORANGEDAD

had a guy come in today who activated (ported) 2 lines from Sprint. I listened to his story about how sprint was screwing him on his bill.boo hoo att will make it all better now he states. He shows up in store complaining aout his act fee and why his he being billed in arears. I reprinted his contract and everything is laid out in black and white before him.
he checks everything out and says "why thats exactly the way it was the day i started"
Ok so how's back in the store today complaining that he had no service why it's our "genius rider of the short bus" the dumba__didn't pay his bill. Complains to me about restoring his service. but his account is locked down no money no sevice, Put him on the phone with billing He gets in ashouting match with the billing rep. says he has no money to pay and so forth. Arrrggghhh no wonder this guy left sprint what a loser

Posted by: JP Whoregan

lol that $36 reconnect fee is a real beotch when you're a deadbeat

Posted by: veriztd

Quote:

Originally Posted by JP Whoregan

lol that $36 reconnect fee is a real beotch when you're a deadbeat

Especially when you see accounts that get the charge every month. And we wonder why these same folks demand free phones or large credits because they have been "loyal customers" for X years.

Posted by: holaDude

Quote:

Originally Posted by cingtd

Especially when you see accounts that get the charge every month. And we wonder why these same folks demand free phones or large credits because they have been "loyal customers" for X years.

Just wait until their account gets audited and they decide to charge them a deposit next time their phone is suspended. They tend to yell even louder. I haven't seen many, but I have seen it happen and AR will not waiver from removing the deposit. These are accounts that have more than 5 suspensions in a 12 month period.

Posted by: southwestm81

Quote:

Originally Posted by JP Whoregan

AT&T. Your World. Retarded.

Dude, you should round house kick your way into the CEO's chair

Best tag line I've heard in a long time!

Posted by: Really_Annoyed

Quote:

Originally Posted by ORANGEDAD

had a guy come in today who activated (ported) 2 lines from Sprint. I listened to his story about how sprint was screwing him on his bill.boo hoo att will make it all better now he states. He shows up in store complaining aout his act fee and why his he being billed in arears. I reprinted his contract and everything is laid out in black and white before him.
he checks everything out and says "why thats exactly the way it was the day i started"
Ok so how's back in the store today complaining that he had no service why it's our "genius rider of the short bus" the dumba__didn't pay his bill. Complains to me about restoring his service. but his account is locked down no money no sevice, Put him on the phone with billing He gets in ashouting match with the billing rep. says he has no money to pay and so forth. Arrrggghhh no wonder this guy left sprint what a loser

LOL, these were the people I wish bought their phones online. I hated spending the time to help a customer, go through the 6 step process, close, and then you don't get paid because the customer can't afford to pay the bill. How is that my fault? OPUS said approved with $0 deposit. I don't work in the collections department.... Am I suppose to go knock on his door and ask him for the money?

Posted by: cellguy030

so the other night i greet this family of "forigen americans" ya know, broken english and the kid is doing a bunch of translating. they have 3 lines they want to upgrade. after an hour of "no, this is what i said..." these morons end up getting a blackjack, a curve and a pearl, only data on the blackjack(yes, after 30 mins trying to explain that they will only be able to make a call with it and nothing else.) then the gal is giving my grief over only getting rebate on one phone. finally i get them out of the store.

next night they come in with a wirefly add showing the phones they got free after rebate. i spend the next 30 min trying to explain that, no i cant price match that, no customer service told you we can only match OUR website, yes you can return them and order from wirefly, but you will have to cancel your service and GET NEW NUMBERS from them.

she didnt belive me, i pulled up thier website, got their phone number and told her to go home and call it and ask them if thye can upgrade, then i would do the return.

havent seen her since.

Posted by: DrkWtsn

The stories here about the idiot customers buying prepaid phones and buying a new one when the mins run out are funny, but I do have a question.

I know that sales people get paid commision for what they sell, that all makes sense to me, everyone has to make a living. This is what I do not understand though, and it seems like its a ATT/Cingular thing... If a customer buys a phone online, they cannot get it serviced in a store? Is this at a regular ATT store, or is this at the 3rd party stores like Atlantic Wireless, or something like that. The reason I ask this is because it confuses me why a customer could not get something serviced at the retail store that they bought on the internet as I would think it would benefit the company (maybe not benefit the sales people) to provide instore support. I would never expect a sales person to service my phone, but (since I don't have ATT I dont know the answer to this) doesnt ATT have instore service counters with techs?

Just a few questions to clear things up in my mind. Not trying to bash sales people just trying to figure things out

thanks

Posted by: classylady78

Quote:

Originally Posted by DrkWtsn

The stories here about the idiot customers buying prepaid phones and buying a new one when the mins run out are funny, but I do have a question.

I know that sales people get paid commision for what they sell, that all makes sense to me, everyone has to make a living. This is what I do not understand though, and it seems like its a ATT/Cingular thing... If a customer buys a phone online, they cannot get it serviced in a store? Is this at a regular ATT store, or is this at the 3rd party stores like Atlantic Wireless, or something like that. The reason I ask this is because it confuses me why a customer could not get something serviced at the retail store that they bought on the internet as I would think it would benefit the company (maybe not benefit the sales people) to provide instore support. I would never expect a sales person to service my phone, but (since I don't have ATT I dont know the answer to this) doesnt ATT have instore service counters with techs?

Just a few questions to clear things up in my mind. Not trying to bash sales people just trying to figure things out

thanks

No we don't have techs. We do not service phones in the store. What people here are talking about is people purchasing phones online and coming into the store to learn how to use them, and even before purchasing coming into the store and taking a salesperson's time to just go buy the phones online anyway. The people in the stores are *sales* people. We work on commission. If the phones had been purchased in the store the customers would 1. leave with their phone activated 2. have been shown how to use their phone by a person. What the thread is complaining about is online sales taking away from our commissions, and then taking up our time with the problems from them. And customers who insist on buying the phones online when they need help picking out their phone and then once they get the phones using them.

You probably don't understand where we are coming from, because you are not a sales person from our company....and really that is what this particular part of the forum is for.

Posted by: DrkWtsn

Quote:

Originally Posted by classylady78

thank you for the explination, now it makes sense, and I figured thats how it was.

so if i buy a phone in the store (what I planned on doing anyways, I like face to face) I can bring it back there if it breaks without catching grief?

what if its a different store?

Thanks!

-Derek -- trying to be a good customer

Posted by: tschabo

Quote:

Originally Posted by DrkWtsn

off topic. there is the thread JP opened about the whole online thing

Posted by: The Champ

Quote:

Originally Posted by Malibu21

2 things

1. I am not a racist, this is America and we're a big A melting pot, I myself come from Portugese and Irish background, so only half of my ansestors spoke english (albiet forced out of Galiec) and I don't have a problem if they speak very broken english or none at all and have a "translator" there, its when they OBVIOUSLY speak fluent english, then the go and speak spanish to each other.

2. My mother told me a story which I believe should be a good model for someone immigrating legally here.

My great grandfather was full blooded Portugese, he immigrated from Portugal when he came here, he told my mother and grandmother; "Do not speak Portugese outside of this house, this is America, and it is an honor to be here, you speak the native language only!"

Thats my 2 cents.
My bad for being off topic.

I mean it is called land of the free...

Posted by: razrblades

i have many many stories but they seem to all blur together.. but while reading this some moron comes in and sets his treo down and hands me a cd about relaxing music from dr. so so.. and tells me to put the music on his treo.. i explain how to do it telling him i dont have what it needs blah blah.. and he says wow that is going to take up to much of my time you cant just do it for me... i want to go off on this dude and i simply say nope cant do it.. he storms off saying i guess ill have to take my time to find someone else to do it..im thinking if you took half the time to learn something(that i took the time to show him to mock do it on my computer) and perform it yourself ,*******..the guy was middleastern and had a mentality that i owed him this...

Posted by: Wonwad

It was 4:54 pm and I close at 5:00pm and I got a customer who wanted to buy a $15 prepaid card. I already closed the cash register, so I told her that the prepaid system was down right now, to come back tomorrow.

I know I'm bad.

Posted by: JP Whoregan

Quote:

Originally Posted by Wonwad

It was 4:54 pm and I close at 5:00pm and I got a customer who wanted to buy a $15 prepaid card. I already closed the cash register, so I told her that the prepaid system was down right now, to come back tomorrow.

I know I'm bad.

I just usually tell people that "the systems" are going through a "reboot" tonight, and that my computer just went down. Every time somebody comes into the store 3 minutes before close, they ALWAYS have a problem that will take an hour to fix. Yes, always.

So I just head it off at the pass. I'm not sitting around after close for an hour and a half to have a pissing contest with a soccer mom over her daughter's texting habits and her bill overages.

Posted by: CaptShadow

I think we've had enough fun with this thread. If you want, you can start another.

Read and heed before posting in the new thread

If you can't tell your story without referring to a customer's race, color, creed, nationality, etc., etc., then do not post it.