vB Easy Archive - problem with 8830 sim card in Germany

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problem with 8830 sim card in Germany
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Posted by: commie1997

Well its my first trip to europe(Germany) since getting the BB8830....and the whole purpose of getting the 8830 was for their 'world phone' capabilities.

What disappointment, when I turned on the BB when I landed, and found that my sim card is rejected...

Any ideas to fix the problem? I am waiting currently for bell mobility client care to open to call them.

Posted by: jase88

Try another provider....did it scan and show you a list?

GSM carriers must be selected manually (unlike CDMA which uses the Preferred Roaming List).

If that's not the problem, than you likely need to enable GSM roaming with Bell....

Posted by: dirtyjeffer

see if you can pick up Vodafone...i believe that is who their roaming partner in most of europe is.

also, the SIM is unlocked in the 8830, so you can always get a prepaid SIM from a local provider and save a ton of money on usage...keep in mind, you won't have data access or your Bell number by doing this though.

Posted by: rip

Wirelessly posted (minicomPOOtah: Mozilla/5.0 (SymbianOS/9.1; U; en-us) AppleWebKit/413 (KHTML, like Gecko) Safari/413 es61i)

Did you let them know you'd be travelling so they would enable overseas?

Posted by: Badmana

What do you mean by 'rejected'? Are you getting a red SOS symbol?

If you're getting a network intercept message (you cannot connect the call) you're probably not setup for international roaming.

Posted by: Paolo

OR the network that is only available has no roaming agreements with bell

Posted by: Dreaderus

u can call technical solutions 24-7 to troubleshoot and if they can't fix it open a ticket. the number should be on the website.

Posted by: commie1997

Quote:

Originally Posted by Badmana

What do you mean by 'rejected'? Are you getting a red SOS symbol?

If you're getting a network intercept message (you cannot connect the call) you're probably not setup for international roaming.

Under the Bell Mobility Logo, there was a 'Sim Card Reject' message...then in the signal meter, there was a SOS symbol..

I called data tech. support, and what they found out that my sim card wasn't activated to do roaming....he set it up, and I was up and running within 2 hours....now its a matter of paying $1.99/min for voice and $.05 per kb for data...

Posted by: Paleozord

Wait a second... I don't understand something. If the 8830 has GSM capability and a SIM card slot, why would *Bell* have to *enable* anything? Why wouldn't you be able to just use it as any other ordinary GSM phone by placing a sim card in and turning it on? It isn't "roaming" when you're actually using a sim card from another provider. Bell doesn't have to have any kind of agreement with anyone in order to use a foreign provider's network with that provider's sim card. You're circumventing Bell altogether that way, so they have no say and nothing to do with it whatsoever.

Posted by: XeusTsu

I think he means he is using the SIM card that came with the phone, which IS a Bell sim card, and does connect back through bell's network here in Canada, and will show up on your regular bill. Like mentioned above, there is likely the option to get any Sim, but as a device targetted towards corporate users, I think the idea is that it connects into your same blackberry email service, and you keep your own phone number.

Posted by: Paolo

Quote:

Originally Posted by Paleozord

Wait a second... I don't understand something. If the 8830 has GSM capability and a SIM card slot, why would *Bell* have to *enable* anything? Why wouldn't you be able to just use it as any other ordinary GSM phone by placing a sim card in and turning it on? It isn't "roaming" when you're actually using a sim card from another provider. Bell doesn't have to have any kind of agreement with anyone in order to use a foreign provider's network with that provider's sim card. You're circumventing Bell altogether that way, so they have no say and nothing to do with it whatsoever.

You have to understand, Bell's main network is CDMA. They dont have a GSM network, so they don't really need to "enable" gsm roaming on every customer's account. Those who use world phones may want or not want their gsm to work, so its always been that way, its also for the customers protection. I think that hey, if the customer wants to go overseas, they should atleast call up bell first, find out the rates, and have their gsm sim card enabled on their account. When Rogers had TDMA/AMPS they offered GSM world wide roaming and a SIM card, I had to specifically Request the card from Rogers, but also "activate" it too. Sometimes a customer might loose it and not know its lost untill its too late since theyre sitting on their home turf and the phones operate just fine without the card. So its always better to play it safe.