vB Easy Archive - help me! need to take installer.app of iphone

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help me! need to take installer.app of iphone
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Posted by: fcbeaverfan

Ok, for some odd reason, my iphone wont fully activate(i just got a new one), and i have a feeling i am gonna ahve to take it back to the apple store and like a moron i put the instaler.app on there and i cant take it off because when i plug my phone into itunes it says att is processing your actuvation, and i cant restore it or put any music on it. I had a lady activate it over the phone so i thnk thats the problem, but i need some serious help here guys. How can i take the installer off of my iphone.

Any help would be greatly appreeciated!

Posted by: bryanc

open the installer, click uninstall and then click installer and uninstall that, maybe that should work or i might be wrong?

Posted by: Red Setter

First - call ATT and find out why its not activating (If you were doing an ATT Activation) Thats not an unusual screen - it usually means theres some sort of error - usually on theor side and they need to manually adjust it. Its not usually the phone

If you weren't, and feel it's a hardware issue (I'd still make a few calls both to Apple and ATT before I panicked) you need tio restore. You can't uninstall the installer from within itself.

Shut down itunes, put the phone into hard restore mode (Hold down the Sleep and Home buttons simultaneously until you see the yellow triangle) restart iTunes and it should tell you its detected a phone in restore mode. You need to restore yada yada

Go through the restore steps and Voila - no more Installer icon

BTW: You do realize that every time you take the phone off iTunes and restart the ATT activation process you are putting yourself down at the bottom of the queue again, right?

Posted by: fcbeaverfan

Yah i realize that but that can be fixed very easily. I can just tell them that i had another replacement, but i called 2 days ago and the lady told me that there was some sort of issue on their side but i have a feeling that she just wanted to get me off the phone. For some reason, my phone wont go into reset mode.

Posted by: fcbeaverfan

The phone is technically activated, i got the email and everthing, i just cant put music or anything on it. I cant sync my contacts either. I have full service though, i have a feeling that the problem is because i called them and they actuvated it over the phone and itunes thinks that it is not done activating for some reason.

Posted by: fcbeaverfan

My phone wont go into hard reset mode either.

Posted by: fcbeaverfan

i forgot to say that when it says itunes is processing your actuvation, after about 10 seconds an error message comes up that says :Could not complete the itunes store request. The store may be busy. Check you internet connection or try again later.

Posted by: eggsuperperson

Download AppTapp or a similar program on the computer and you should be able to uninstall it if i'm correct.

Posted by: fcbeaverfan

OK, well i went and got a new sim card and re-activated and everything works properly now so i am happy, thanks for the help though guys!

Posted by: Angelo921

Quote:

Originally Posted by Red Setter

First - call ATT and find out why its not activating (If you were doing an ATT Activation) Thats not an unusual screen - it usually means theres some sort of error - usually on theor side and they need to manually adjust it. Its not usually the phone

If you weren't, and feel it's a hardware issue (I'd still make a few calls both to Apple and ATT before I panicked) you need tio restore. You can't uninstall the installer from within itself.

Shut down itunes, put the phone into hard restore mode (Hold down the Sleep and Home buttons simultaneously until you see the yellow triangle) restart iTunes and it should tell you its detected a phone in restore mode. You need to restore yada yada

Go through the restore steps and Voila - no more Installer icon

BTW: You do realize that every time you take the phone off iTunes and restart the ATT activation process you are putting yourself down at the bottom of the queue again, right?

What do you exactly mean by "You do realize that every time you take the phone off iTunes and restart the ATT activation process you are putting yourself down at the bottom of the queue again, right?"

Posted by: Red Setter

Quote:

Originally Posted by Angelo921

When you connect your iPhone to iTunes and begin activation your request is queued on their server. Much the same as when you call in and are put on hold.

You maintain your spot in line as long as you keep the phone connected.

Every time you break that connection with iTunes you lose your spot in line and your request for activation is dropped to the bottom of the current list

I asked because I wasn't sure if people realized how the process worked.

Activations are only automatic if there are no glitches. In my case, each and every time I've activated an iPhone through iTunes I've had to wait since there were conflicts - plans not meshing, SIM not valid, stuff like that - and a live person has to pull it from the queue and review it.

They work on a priority sequence: basically your spot in line

Repeatedly removing the phone or restarting the phone takes you out of that priority sequence and starts the process all over again

Posted by: Angelo921

Quote:

Originally Posted by Red Setter

Ok, now I understand, thanks for taking the time to explain it.

Posted by: fcbeaverfan

yah but that wasn't the issue, the issue was that it wouldnt connect to the itunes activation servor at all, but i got it worked out now.