vB Easy Archive - Help me understand Premier (Upgrade to 8525)

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Help me understand Premier (Upgrade to 8525)
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Posted by: tonypitt

I have a Cingular 8125 that I've been carrying since shortly after they came out. I recently changed employers and now have access to Premier. I'm thinking about upgrading to the 8525 but want to make sure I don't mess anything up in the process.

Currently I have 3 lines on my account. My phone has a $50.99 package that gives me 850 minutes plus rollover. The 2 other added lines are $9.99 per month. For my current data plan I have the Media Max 200 bundle which I pay $19.99 for.

If I understand Premier correctly, to upgrade to the 8525 at the best price, I have to add a new minutes package and a new data plan. The $50.99 minutes plan gives me 900 minutes plus rollover, so that seems like a no brainer. I'll have to give up my Media Max 200 bundle and switch to the PDA Connect Unlimited which is $33.99. My monthly bill, by the time taxes are added, will probably go up by about $20.

If I put through this order, what happens to my two additional lines? Are they going to get screwed up?

It looks like the phone itself, plus upgrade fee, minus "instant online credit" will be $92.99. My monthly bill will be $84.98 (plus the charges for my 2 other lines). I'm also guessing I can apply for the $50 mail in rebate.

Is there anything else to know or do here?

Posted by: RF9

I've gone through this with a few people on the "Tilt is now on premiere" thread (worth checking out.)

Here's the deal. ON AN UPGRADE, When you 'order' a new voice and data plan on premiere, they don't actually activate it. They don't touch your current voice or data plan.

So you...
A) Select upgrade current line
B) Pick the 8525
C) Pick a $40 voice plan (do not pick upgrade device only)
D) Pick a $40 PDA plan
E) Go to the cart

The cart will show the 'data discount' price ($50, $100, or whatever the discount is for 'adding a qualified data plan') + $25 discount (for adding the voice plan.)

You pay for it and it's shipped.
You'll get the phone.
They will not change your plan. Log in to OLAM and you'll see your contract has been extended, but no changes to your voice/data plans.

The instructions that come with the phone say to call in and "activate the phone" or something like that. Simply do NOT call and activate the plan.
Use your existing sim, just pop it in the phone, and you'll keep everything as is. They do not care that you don't activate the plan.

In other words Customer service does the plan change when you call in. Premiere does not do it on order fulfulliment.
If you ordered a NEW line of service, then yes you'll have to activate it if they don't do it for you. But not on an upgrade.

I've done it this way many times and people on the other threads have confirmed that they haven't had plans change.

*IF* they did, for some reason, change you plan.
You call in and ask them to put your line back on the Family talk plan as it was a mistake in your ordering. Then log in to OLAM and change the data plan back to media max using the add/manage features link. But this shouldn't happen.

If you want to use the new SIM that comes with the phone. Just call in and tell the you want to move your line to a different SIM (don't say your activating a phone.) They should do that no problem. Also you can say "I just got a new upgrade, can you add that IMEI to my line?" and they'll do so to make sure you're set up for 3G. But again, don't use the word "activate" as that may trigger them to think you're activating a new plan. Either way, if they ask, you can make it clear that you don't want a new plan.
I've never had a problem and you shouldn't.

Quite simply I had the identical question you did and called Premiere Web support to ask how I get the data discount when I already have a qualified plan on a FT account. They told me exactly what I told you. Just order it with the voice and data plan to get the pricing, but when you call in just ask them to leave your voice plan alone and add a data plan. I clarified by asking if I already had a qualified data plan if I have to call in at all, and she said "yes, we don't' make any changes. Customer service does that and only what you ask them to do."

I've done it 6 times this way.

Posted by: AznAtama

or you can just call them up and get all your question answered and pricing set.... they'll waive activation fee and there may be some other stuff u can't get online...

Posted by: edmondsas

I just did this today. It worked perfectly and my plans all stayed the same. I upgraded from a 8125 to the 8525 and paid 99.99 plus taxes. Then I checked this forum for any rebates and found a $50 mail-in. What a day this has turned out to be after I was expecting to pay around $300 before checking out the premiere website!

Posted by: tonypitt

Thanks for the advice here. I just placed my order.

Posted by: tschabo

Quote:

Originally Posted by edmondsas

I just did this today. It worked perfectly and my plans all stayed the same. I upgraded from a 8125 to the 8525 and paid 99.99 plus taxes. Then I checked this forum for any rebates and found a $50 mail-in. What a day this has turned out to be after I was expecting to pay around $300 before checking out the premiere website!

just curious why would you upgrade to the 8525 if the 8925 just came out (for the same price)?

Posted by: Jon54321

I just ordered a Tilt last night, picking the 39.99 450 minute plan and the 39.99 data plan. Luckily, I used one of my additional lines for the upgrade, because I just checked my account today and that one line shows as being on an individual account now and no longer on my family plan. What do I need to do to get this line back on my family plan? Can I just call customer service and ask them to switch it back? Will this affect the $100 discount I got for picking the plan?

Posted by: batmanwcm

Quote:

Originally Posted by Jon54321

I just ordered a Tilt last night, picking the 39.99 450 minute plan and the 39.99 data plan. Luckily, I used one of my additional lines for the upgrade, because I just checked my account today and that one line shows as being on an individual account now and no longer on my family plan. What do I need to do to get this line back on my family plan? Can I just call customer service and ask them to switch it back? Will this affect the $100 discount I got for picking the plan?

So they ended up changing the plan?

I also have a family plan and I'm deciding between the 8525 for $92.99 or the Tilt for $292.99 and just adding a $20 MediaMax 200 plan to it. Did you use your old sim card or did you activate the phone using the new sim card? When I decide what I'm going to upgrade to, I'm just going to swap my old Cingular sim card into the new phone and add the MediaMax 200 plan to that line.

Posted by: tonypitt

Quote:

Originally Posted by tschabo

just curious why would you upgrade to the 8525 if the 8925 just came out (for the same price)?

I got the 8525 for under $100. Where could I have gotten a Tilt for that price?

I considered the buying the Tilt, but I just couldn't justify spending $300 on it. I already have GPS in all my vehicles, and even with my 8125 I rarely use the slide-out keyboard. It would have been nice to move to the latest version of WM, but I figure once I get my 8525 I'll be more adventurous and actually try to hack my 8125 (something I never wanted to risk previously).

Posted by: aluluei

I ordered the Tilt via Premier yesterday, thus defecting from Verizon. After months of waiting for the XV6800 to be released, including obsessively searching for any new tidbit of information, I decided I just couldn't take it any more. I feel a great sense of relief at having made the decision to switch.

I recieved an email saying my Tilt had shipped, but there's no tracking number. It just says: "Order has been completed and shipped. [...] Shipping Carrier: Unless you are an employee of UPS, USPS or DHL, your shipment should ship via FedEx." Do they usually give you the tracking number? I'd like to repeatedly refresh the tracking info as I anxiously await the FedEx truck

Elizabeth

Posted by: JETninja

Hmmm, I'm sorta in the same boat but with a twist. I work for Boeing, so I've had Premeir for a long time. I currently have a plan that gives me 900mins, 4 lines, Nationwide, Cell to Cell, Weekends/Nites, pre-rollover, and like a 4mb data limit, etc. I have no Data plan. It is a bit over two years old. I pay about $64 a month. I really do not want to impact that much! And we never come close to using all 900 minutes. (all my kids are boys and disiplined!

)

What I want to do, is the get the 8525, and some new phones for the wife and teens.(Nok 6126's and 6555 for wife) I would like to add the $9.99 Text plan to my existing plan if possible, and nothing else. I dont need a data plan, at least not yet. The Hermes will replace my current cell and my iPaq that I carry most everywhere. Having WiFi is good enough for me.

Do you think I can do what you proposed? Order all 4 phones, add a Data plan to get the pricing, and just don't activate it? Switch Sim cards for all phones? What about the Text plan? Also, my plan is from the ATT days pre cingular pre current ATT. Anytime I've gone into a store they want to switch all our phones to get to the current system and charge me some large fee at the same time. I do have letters offering upgrades with fees waived, but the current plan works fine.

Also, I imagine the SIM cards are pre 3G, not sure if that would make a difference or not. (read the tilt on premier thread you mentioned)

Too fun or what!

Quote:

Originally Posted by RF9

I've gone through this with a few people on the "Tilt is now on premiere" thread (worth checking out.)

Here's the deal. ON AN UPGRADE, When you 'order' a new voice and data plan on premiere, they don't actually activate it. They don't touch your current voice or data plan.

So you...
A) Select upgrade current line
B) Pick the 8525
C) Pick a $40 voice plan (do not pick upgrade device only)
D) Pick a $40 PDA plan
E) Go to the cart

The cart will show the 'data discount' price ($50, $100, or whatever the discount is for 'adding a qualified data plan') + $25 discount (for adding the voice plan.)

You pay for it and it's shipped.
You'll get the phone.
They will not change your plan. Log in to OLAM and you'll see your contract has been extended, but no changes to your voice/data plans.

The instructions that come with the phone say to call in and "activate the phone" or something like that. Simply do NOT call and activate the plan.
Use your existing sim, just pop it in the phone, and you'll keep everything as is. They do not care that you don't activate the plan.

In other words Customer service does the plan change when you call in. Premiere does not do it on order fulfulliment.
If you ordered a NEW line of service, then yes you'll have to activate it if they don't do it for you. But not on an upgrade.

I've done it this way many times and people on the other threads have confirmed that they haven't had plans change.

*IF* they did, for some reason, change you plan.
You call in and ask them to put your line back on the Family talk plan as it was a mistake in your ordering. Then log in to OLAM and change the data plan back to media max using the add/manage features link. But this shouldn't happen.

If you want to use the new SIM that comes with the phone. Just call in and tell the you want to move your line to a different SIM (don't say your activating a phone.) They should do that no problem. Also you can say "I just got a new upgrade, can you add that IMEI to my line?" and they'll do so to make sure you're set up for 3G. But again, don't use the word "activate" as that may trigger them to think you're activating a new plan. Either way, if they ask, you can make it clear that you don't want a new plan.
I've never had a problem and you shouldn't.

Quite simply I had the identical question you did and called Premiere Web support to ask how I get the data discount when I already have a qualified plan on a FT account. They told me exactly what I told you. Just order it with the voice and data plan to get the pricing, but when you call in just ask them to leave your voice plan alone and add a data plan. I clarified by asking if I already had a qualified data plan if I have to call in at all, and she said "yes, we don't' make any changes. Customer service does that and only what you ask them to do."

I've done it 6 times this way.

Posted by: tonypitt

Quote:

Originally Posted by RF9

Also you can say "I just got a new upgrade, can you add that IMEI to my line?" and they'll do so to make sure you're set up for 3G. But again, don't use the word "activate" as that may trigger them to think you're activating a new plan. Either way, if they ask, you can make it clear that you don't want a new plan.
I've never had a problem and you shouldn't.

Thanks for your great post, RF9. It gave me the confidence to place an order last evening.

I had a question for you about the IMEI, though. Are you saying that if I don't call them with the new IMEI, I won't be able to get 3G on the device? (I don't live in a 3G capabe area, but I do travel on occasion to places that have it.)

Posted by: saarks

what RF9 said worked for me this week. I ordered the 8925 on a secondary line with a new 39.99 voice plan and 39.99 data plan and got the phone for $275 instead of $399. I shipped out yesterday and my OLAM still shows my same family plan as before. ... and i pulled the trigger after reading about this too

Posted by: RF9

Quote:

Originally Posted by tonypitt

I don't know if it matters or not. They do SOMETHING different and I'm not sure it's necessary for 3G.

They add a feature code to your account "UMTS Compatible" and I don't know what that does. It may have something to do with encouraging phones to find 3G towers or hand off more smoothly, or something. I don't know.
I know this was on my wife's account and we got he a Treo 680. I had them remove it and the Treo 680 stopped losing the network all of the time, which is odd, that shouldn't happen. Clearly a bug on the 680 that this feature seemed to surface.

So if you call in and tell them "I got a new phone, I want to give you the IMEI" they'll make sure it's set up for 3G everywhere. But I know 3G works even without them doing anything. Maybe it's market dependent. Either way I believe it'll reduce potential problems in the long run if you do this.

The down side is now you've just told them "I have a Tilt" so if you were to try to switch to Media max over the phone with CS, they'll say "no."

Again not sure it's necessary but I think it's a good idea to prevent potential random 'issues.' (shrug)

Posted by: nm1k0

if i were upgrading the main line on a family plan and just click one of the individual plans and then when it comes, i just dont use the new sim card and it wont mess anything els up right?

Posted by: batmanwcm

Thanks RF9, just order two 8525's on a family plan for $200 shipped after taxes. When I get the phones, I'll just add MediaMax 200 to both lines via OLAM and swap sim cards with the old phones. Can't wait for the phones to get here.

Posted by: JETninja

Still wondering how I can pull it off....

When I go on Premier I can upgrade, but it only offers 1 phone upgrade and I need phones for all 4 members of the family.(1 each 8525/ A Razor/Nok 6126 & 6555) Not sure how to pull that off. Thinking about going to a store with my letters in hand about free upgrades, and getting them all from there cause our contract and sim cards are pretty old.(and are using an old network from what I understand) Problem is, that'll move my monthly up another $20 (not counting a Data plan)

If I did do it the store, I'd probably not try for the 8525 there but some freebie. But would I then (once I got home) be eligible for the Upgrade so I can pick up the 8525. If I could do that, pick both voice & data plans but do not activiate them. Use the Sim card from the new freebie...

Make sense? And better ways for my situation?

Posted by: applerokr

Is it true that if you follow this process to get a new handset that a note will be placed on your account for activation and it will prevent you from using the Premier site again in the future until you call in?

Posted by: truaztlan

I just logged on to OLAM and it shows that my data package is scheduled to change as of a month from now. My media max 200 was also scheduled to expire that same day. I ordered the tilt yesterday adding the PDA unlimited and voice (via premier), in order to get the discounts. So I decided to give customer care a call and the CS rep said he was able to remove the scheduled change. Just wanted to give you guys a heads up.

Posted by: rlu929s

Did he give you any hassle?

Specifically about having the media max when you purchased a PDA?

Posted by: truaztlan

Quote:

Originally Posted by rlu929s

Did he give you any hassle?

Specifically about having the media max when you purchased a PDA?

I did not even mention that I purchased a pda and it never came up in conversation. He did verify that I was using my Nokia 6555 though. He put me on hold for a bit because he said his system was giving him a bit of difficulty in removing the scheduled change. I did log back on to OLAM and everything was removed and back to normal.

Posted by: Prost

Quote:

Originally Posted by RF9

I've gone through this with a few people on the "Tilt is now on premiere" thread (worth checking out.)

Here's the deal. ON AN UPGRADE, When you 'order' a new voice and data plan on premiere, they don't actually activate it. They don't touch your current voice or data plan.

So you...
A) Select upgrade current line
B) Pick the 8525
C) Pick a $40 voice plan (do not pick upgrade device only)
D) Pick a $40 PDA plan
E) Go to the cart

The cart will show the 'data discount' price ($50, $100, or whatever the discount is for 'adding a qualified data plan') + $25 discount (for adding the voice plan.)

You pay for it and it's shipped.
You'll get the phone.
They will not change your plan. Log in to OLAM and you'll see your contract has been extended, but no changes to your voice/data plans.

The instructions that come with the phone say to call in and "activate the phone" or something like that. Simply do NOT call and activate the plan.
Use your existing sim, just pop it in the phone, and you'll keep everything as is. They do not care that you don't activate the plan.

In other words Customer service does the plan change when you call in. Premiere does not do it on order fulfillment.
If you ordered a NEW line of service, then yes you'll have to activate it if they don't do it for you. But not on an upgrade.

I've done it this way many times and people on the other threads have confirmed that they haven't had plans change.

*IF* they did, for some reason, change you plan.
You call in and ask them to put your line back on the Family talk plan as it was a mistake in your ordering. Then log in to OLAM and change the data plan back to media max using the add/manage features link. But this shouldn't happen.

If you want to use the new SIM that comes with the phone. Just call in and tell the you want to move your line to a different SIM (don't say your activating a phone.) They should do that no problem. Also you can say "I just got a new upgrade, can you add that IMEI to my line?" and they'll do so to make sure you're set up for 3G. But again, don't use the word "activate" as that may trigger them to think you're activating a new plan. Either way, if they ask, you can make it clear that you don't want a new plan.
I've never had a problem and you shouldn't.

Quite simply I had the identical question you did and called Premiere Web support to ask how I get the data discount when I already have a qualified plan on a FT account. They told me exactly what I told you. Just order it with the voice and data plan to get the pricing, but when you call in just ask them to leave your voice plan alone and add a data plan. I clarified by asking if I already had a qualified data plan if I have to call in at all, and she said "yes, we don't' make any changes. Customer service does that and only what you ask them to do."

I've done it 6 times this way.

I did it and the Tilt is on its way, no change of my contract yet, however, under OLEM, Profile and user information, for CONTRACT INFORMATION under my account, there is a "customer service summary" pdf file that listed everything kind of like an invoice for all the higher plan that I click when I ordered my Tilt. Does that mean I need to pay the extra just like regular people do or am I OK?

Does it happen to you RF9?

Posted by: rlu929s

I'm getting this on my OLAM now.

U1536: Due to the recent change in your rate plan, we are unable to display usage information until after your next billing cycle begins on 11/02/2007.

Should I call?

Posted by: Prost

Now they split my line as an individual line instead of family plan, so they did change my plan.

I think I need to call now

Posted by: Prost

Quote:

*IF* they did, for some reason, change you plan.
You call in and ask them to put your line back on the Family talk plan as it was a mistake in your ordering. Then log in to OLAM and change the data plan back to media max using the add/manage features link. But this shouldn't happen.

I call AT&T and just like what RF9 said, the lady gladly change my line back to the family plan, no questions ask

Posted by: RF9

I'm so confused. A lot of people have had their plans change. Yet I have made over 6 purchases this way in the last year and they NEVER touched my plan!
What's the deal?

Posted by: rlu929s

So what are you saying when you call. That you noticed your plan changed and you didn't want it to?

Posted by: Prost

I just said that I recently upgrade my phone and they split that line into a seperate line instead of with my family plan. The lady came back and told me there is a mistake and change it for me. Now, how can I cancel the data plan?

Thanks

Posted by: textjunkie

Quote:

Originally Posted by RF9

You pay for it and it's shipped.
You'll get the phone.
They will not change your plan. Log in to OLAM and you'll see your contract has been extended, but no changes to your voice/data plans.

The instructions that come with the phone say to call in and "activate the phone" or something like that. Simply do NOT call and activate the plan.
Use your existing sim, just pop it in the phone, and you'll keep everything as is. They do not care that you don't activate the plan.

What if I get my phone from www.letstalk.com instead of thru premier? Will that actually change my plan? I found the Tilt there for $149 if you extend your contract (offer ends 10/15)... which I DON'T wanna do cause then I'd lose my blue plan.

Posted by: COF23

Same thing happened to me. My account now has two lines, one for individual and family line. I talked to ATT CSR for almost 45 mins trying to correct the problem. I dont know what they did but he said that everything will be back to the original plan on the 24th ( next billing date ). I also asked him to remove PDA data plan which he did. I have call back on the 24th to make sure everything is back to normal

Posted by: BlackJacket

Man, same thing happened to me. I followed RF9's process, ordered the 8525 and now they changed my account. I am now a seperate line from the family plan that I was on. Guess I gotta call up AT&T...

Posted by: RF9

Interestingly there was one thing that happened to me.

While they didn't change my plan, I did lose all of my rollover minutes. I now have 1.5x one full month's minutes left in rollover which I believe normally happens if you DOWNGRADE your whole plan. I have a FT 850 plan so i have 1275 rollover whereas last month I had 7600 rollover minutes. There's no indication anywhere on any bill or anything of a plan change, etc.
I'm not upset as I've NEVER dipped in to rollover, but I suppose that's what I get for ordering a new plan.

I never got the $100 credit that CS promised me. I just got the new bill and it's not on there. So I'll be calling them back about the credit and I'll ask just why my rollover minutes were nuked, see if they can explain it.

Posted by: rlu929s

Mine did the same with switching over to the individiual plan. I called a CSR and he was able to switch it back.

Now as far as the PDA plan goes he said something I hadn't heard before which concerned me.

He asked if I got a discount for adding it (which I did) and said I should leave it or most likely they would take away the discount I received on a future bill. He said to leave it on at least 30 days then I could take it off with no risk of losing my discount.

Is this what you guys have heard. I'm tempted just to go to the OLAM and change it back to Media Max.....

Posted by: kwues1

hi just to verify, if my line (primary on a family plan of 3 lines) gets seperated to an individual plan (via process in this thread), there is a good chance that I can/will lose the current accumulated rollover minutes for the entire family plan? appreciate any help/advice, thank you.

Posted by: RF9

Quote:

Originally Posted by kwues1

hi just to verify, if my line (primary on a family plan of 3 lines) gets seperated to an individual plan (via process in this thread), there is a good chance that I can/will lose the current accumulated rollover minutes for the entire family plan? appreciate any help/advice, thank you.

I did order as a separate line. They did NOT change my line to a separate plan, but I did lose a majority of my rollover minutes. So no changes whatsoever were made to my plan, they just magically took away minutes.

So I believe you will lose rollover minutes. In my case I never use rollover so it was no big deal. But assume you will. I don't understand how they can justify taking away FT rollover minutes for breaking out a separate line. This is only supposed to happen if you downgrade your plan.

Posted by: kwues1

beats me....but I guess they can....

thank you for helping me understand better, now just trying to decide whether i can risk losing all of my accumulated rollover minutes.....

Posted by: rlu929s

And those that are removing the PDA plan make sure and watch your bills as they could take back the $100 instant online rebate according to the CSR I talked to.

Posted by: RF9

I see this feature code on my account right now:
"Courtesy Tracking (Expired 11/14/07 )"
I wonder what this is and if it's related to making sure you keep the data plan for the discount.

Posted by: RF9

Quote:

Originally Posted by kwues1

beats me....but I guess they can....

thank you for helping me understand better, now just trying to decide whether i can risk losing all of my accumulated rollover minutes.....

I will be calling today to find out exactly why I lost rollover minutes when there's no record of any kind of modification to my plan. I assume they'll explain it's related to the upgrade (if they can even figure it out) but it would be nice to know exactly what did it. I'll update if I find out anything.

Posted by: rlu929s

Quote:

Originally Posted by RF9

I see this feature code on my account right now:
"Courtesy Tracking (Expired 11/14/07 )"
I wonder what this is and if it's related to making sure you keep the data plan for the discount.

I would say that's most likely the case. He said they usually monitor for 30 days and then it's safe to change it.

Where exactly are you seeing that and I'll check mine.

I guess I'm going to leave mine on for one month and then I'll cancel it and add media max online.

Posted by: saarks

im seeing this

PDACnctUntlAdd (Eff 12/01/07 ) $0.00

hmmm

Posted by: RF9

It doesn't matter to me. I'm going to keep the data plan anyway. For years I've used Media Max but I think I'm going to finally pay up my fair share with PDA Personal Max from now on.
Back when I started using MMax it was because PDA didn't include SMS so the price difference was $20 vs. $50, but at least now going from $25 (with unlimited mobile) to PDA 1500 $40 is not nearly as hard to swallow. PDA max is only $10 more per month, and I have started to tether a bit here and there.
And for years on the Treo I used very little data on EDGE. Now that I have a Tilt with 3G I'm sucking a lot more data.

Log in and go to "add/manage" features. It's listed at the bottom along side all of the other mysterious feature codes (LOL.)

Posted by: JETninja

You know, I read that if you call and add the Smartphone Data plan, just say you have a 2125 or 3125 or something, they have no clue. (since I'm going for a 3125 for one of my Teens, if they ask questions I can just say I traded cause the PDA was over my head..LOL!) $15 a month for unlimited is hard to beat....

Posted by: batmanwcm

Received my phones on friday and now I'm posting with it. My plan did not change nor did my contract get extended according to OLAM. I added MeddiaMax 200 to both lines. The phones work great but I'm still on Edge here in the lower part of Brooklyn, NY. Oh well, here's hoping that 3G will come here soon.

Posted by: Prost

Quote:

Originally Posted by RF9

RF9, what did you find out for your lost rollover minutes, I just find out that my rollover minutes are gone too

Posted by: Prost

Rollover minutes restore by AT&T CSR

Posted by: rlu929s

It might be wise to stay on the PDA plans. Apparently they are planning a mass audit in Nov.

http://www.howardforums.com/showthread.php?t=1256881

Posted by: kwues1

Quote:

Originally Posted by Prost

Rollover minutes restore by AT&T CSR

that's great news!!!

do you mind sharing how you got them to restore all of your lost rollover minutes....appreciate the time, thanks......

Posted by: Prost

I basically tell the CSR that after I upgrade the phone of one of my family plan line and the rollover is gone, can you check to see what happen? and can you please restore those minutes to my account?

Posted by: BlackJacket

Wirelessly posted (HTC-8500/1.2 Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 6.8))

Got my new 8525 and called them up to change back my account. Pretty straightforward process. The CSR did tell me that I would lose rollover minutes but that no big deal. She also mentioned something about prorated charges if I wanted to make the change immediately but I'm just gonna wait til my billing cycle is over to avoid those charges.

Posted by: kwues1

Quote:

Originally Posted by BlackJacket

Wirelessly posted (HTC-8500/1.2 Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 6.8))

Got my new 8525 and called them up to change back my account. Pretty straightforward process. The CSR did tell me that I would lose rollover minutes but that no big deal. She also mentioned something about prorated charges if I wanted to make the change immediately but I'm just gonna wait til my billing cycle is over to avoid those charges.

so you mean you did not activate your 8525 or new sim yet until your next billing cycle?

Posted by: BlackJacket

Quote:

so you mean you did not activate your 8525 or new sim yet until your next billing cycle?

I hope not. I just took out my old sim in my other phone and popped it into my 8525. I my tranfser over to my new sim because the one I am using now is kinda beat up.

Posted by: RF9

Quote:

Originally Posted by Prost

RF9, what did you find out for your lost rollover minutes, I just find out that my rollover minutes are gone too

In August I moved my sister in law to my FT plan as an ad on line. At the same time I got upgrades for her and my wife. Somehow in all of that my rollover was nuked. CS said I changed my plan. I should have asked "from what to what? Because I still have the same plan." I suspect it's because my wife's line is considered the primary and I did order a new plan with the upgrade on premiere to save a few bucks. Either that or something shifty when I added the line.
I didn't push it because I have way my minutes than I'll ever need and I wasn't in the mood. I called about other things as well and didn't want to distract him.

Posted by: JETninja

RF9, just did my order...called them first then did what she suggested (which matched your #3...LOL) I ordered each Phone by itself (got the $25 off for each that way) and when they come, I call in and have them moved to a Family plan.

This was moving from an Old Blue to the current, Premier would not upgrade my plan to Family on the website. So we have to work around it. I'll be out of town when it all arrives..bummer! 1 each 8525 (me) 3125 (oldest teen) Nok 6555 (Wife) and a Motorazr V3xx Gold (for another teen-it looked "pimp") LOL!

I'll run the Data plan for one month, then delete it. Check my options out at that time....

Posted by: tonypitt

Just wanted to thank RF9 again for taking the time to put together that "tutorial" on Premiere. I ordered and received my phone and started using it just by moving my SIM chip over.

I haven't see the $18 activation fee show up on my account. I'm guessing that it won't since I didn't formally activate this device.

I haven't called in and given them my IMEI number for the new device (mostly because I don't have a case for my 8525 yet, so I'm still carrying my 8125 most of the time until it arrives). I may not do that at all unless there is some compelling reason to do so. (Next time I travel to a 3G area I'll see if I can get 3G on the phone without calling AT&T to add it to my account.)

Hope all this continues to work as it does now so that I can move up to the Tilt in the future.

Posted by: JETninja

The Activiation Fee will show up on your monthly statement from what I understand.

Mine showed Friday, just got home from roadtrip last night, so just playing with it ATM, will activate and switch to new family plan soon. I am a little po'd, the Tilt is down to $149 at Newegg. Not cool man!

Thanks RF9!!

Posted by: blutruck

Got mine last Thursday and so far nothing has changed with my account. I may send it back though some minor things wrong with it. Some of the keyboard symbols are not correct ie. - _ come up wrong. They are correct when using the touch screen just not with the keyboard. I think I'll wait for the WM6 release and see if that fixes it. If not its going back.

Posted by: cozz36

I did the 8525 upgrade and hit "Upgrade Device Only" and never had to touch my plan. I don't have a data plan...yet and just wanted the 8525 for the wi-fi. After I logged on and picked the device, it gave me the "Upgraded Device Only" option. I've done this multiple times on Premier.

Posted by: kb9nvh

And what did you pay for the upgrade?

Quote:

Originally Posted by cozz36

I did the 8525 upgrade and hit "Upgrade Device Only" and never had to touch my plan. I don't have a data plan...yet and just wanted the 8525 for the wi-fi. After I logged on and picked the device, it gave me the "Upgraded Device Only" option. I've done this multiple times on Premier.

Posted by: cozz36

$99.99 + tax. There will be an $18 upgrade fee on my next bill if I activate the SIM.

Posted by: JETninja

BTW, just wanted to add, during the process of getting all 4 individual plans changed to the Nation 700min Family plan, the Business Tech lady asked me if I was aware that free evenings started at 9pm, I said no - I did not know that, I assumed they started at 7pm or so. So, knowing I have teenage boys, she added an extra 200min on each device. So if we go through the 700min, we know have a 200min buffer per device before we dig into Roll-Over. I thought that was pretty cool of her. She also may have done it since I was going from my $10 cheaper 900min Blue plan to this more expensive plan with less minutes..but that was not the reason she used!

Posted by: blahblehblah

Quote:

Originally Posted by cozz36

$99.99 + tax. There will be an $18 upgrade fee on my next bill if I activate the SIM.

when did you order it?
it's $149 for new 8525 and $99 with the package...

i'd love to get it without the data plan for the 99 but dont know where to find that..

assuming you ordered before today? i was hoping to order the phone today but the deals changed on premier.

sigh.

Posted by: cozz36

I went with the refurb and ordered Monday night.

Posted by: BlackJacket

Damn. Just got slapped with some prorated fees after the CSR told me i wouldnt. Also got hit with an upgrade fee even though my new sim is still unregistered (because I just popped in my old one).

Time to call up AT&T...

Posted by: tonypitt

It's really odd to me how differently this seems to work for some people.

For me when I log in to my web account, I see nothing that woul indicate that I ever placed any kind of phone order at all. My current bill (due 10/30) looks like all my other bills. I can't figure out a way at all to even see the invoice for the Premier order I placed. It's like the order was processed, fulfilled, and then went into a black hole.

I can go to https://www.wireless.att.com/business/order_status/ and put in the order number to see that they in fact did ship me a phone, but that's the only record I see anywhere.

For those of you that can see that your plan is about to change or other charges are posted, where specifically are you clicking to see that info? I've looked everywhere for any sign of it, and I can't even find a link that seems like it should give me that info.