vB Easy Archive - Motorola Phone Tools cannot detect Z6

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Motorola Phone Tools cannot detect Z6
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Posted by: corruptninja

I tried searching but this came up:
Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 17 bytes) in /var/www/forums/search.php on line 843

Anyways, I have installed version 4.0 of Motorola Phone Tools but it cannot detect my Motorola Z6 Phone. I think I have updated it but there's no way for me to check which version I updated to since there are no menus in the program if it hasn't detected the phone. When I start the program, a window pops up saying Update Error: Unknown Error. The next window asks if I'm connecting via USB, I select that option, and it attempts to detect my phone. Then it says that no phones were detected. Is there a driver that I have to install for my phone? I tried having it detect a second time and a window asks what port I will be using. There were three options, and two didn't work. I tried the third one and it asks what model Motorola I have. I looked under GSM for Z6 but it was not listed. Is MPT compatible with the Z6? Thanks in advance.

Posted by: dwboston

In my version of MPT (4.5.1) you can live update without the application being open. Look in your Windows folder for MPT and see if there is a Motorola Live Update application and run it.

Posted by: corruptninja

Quote:

Originally Posted by dwboston

In my version of MPT (4.5.1) you can live update without the application being open. Look in your Windows folder for MPT and see if there is a Motorola Live Update application and run it.

I found the LiveUpdateLauncher, ran it, and a window came up for a split second and went away. I kept running it but nothing happened. I'm using Windows Vista, should I be using XP instead?

Posted by: nfaze

Quote:

Originally Posted by corruptninja

I found the LiveUpdateLauncher, ran it, and a window came up for a split second and went away. I kept running it but nothing happened. I'm using Windows Vista, should I be using XP instead?

"C:\Program Files\Motorola Phone Tools\mPhonetools.exe" /Liveupdate

Go to start menu -> Run and copy and paste that exact line above (quotes included) in to the run box and hit enter. Depending on if you have UAC enabled or not, you may have to give admin privileges to run it. It should open the live update window, click next, and it will check for updates. If there is one, it will tell you some info about it and you can download/install it.

Posted by: dwboston

Quote:

Originally Posted by corruptninja

I found the LiveUpdateLauncher, ran it, and a window came up for a split second and went away. I kept running it but nothing happened. I'm using Windows Vista, should I be using XP instead?

You can't use that version with Vista - that's why it won't run. If you have a legal copy of MPT, you can send an email to forums@bvrpusa.com with the Product code from the front of the CD and they will send you a link to download the version for Vista.

Posted by: corruptninja

I emailed bvrpusa.com and I'm awaiting a response. I tried running the updater like nfaze said. I downloaded and installed a 9mb file, then connected my phone for MPT to detect. I wait five minutes and still no luck.

Scenario 1
The window says that the phone cannot be detected and asks if I would like to search the internet for updates. I click yes, it looks for updates, then says I have the latest version. Then the only option is to retry the detection process or exit program.

Scenario 2
If I click no, then the next window asks me to select from a list of options, what phone I have. I choose Motorola GSM, then in the right column, it lists all the available models supported by MPT. The Motorola Z6 is not listed. I go back one step, then select some sort of port. The program searches for a phone, and says it cannot detect anything or that the device is locked/in use by another program. So there's nothing I can do from here.

By the way, my laptop has both Vista and XP installed, I can boot up on either one. I have my harddrive partioned. Drive C runs XP and Drive D runs Vista. I tried doing the same update process and detection process on both OS's with no luck. I had installed MPT on both systems. I'm thinking that I either need a newer version of MPT or some sort of driver that is compatible with the Z6. Also, what mode does the phone connection need to be in? Is it supposed to be in modem mode?

Posted by: edonglao

MPT will only recognize the Z6 if your USB setting is set to "Modem" Try it. Mine works.

Posted by: corruptninja

Quote:

Originally Posted by edonglao

MPT will only recognize the Z6 if your USB setting is set to "Modem" Try it. Mine works.

Yeah I've been trying it with connection setting on Modem. Still doesn't detect it. Also, when I sync with Windows Media Player 11, the phone shows up but cannot transfer files. It will begin to transfer one, then stops and the phone reboots.

Posted by: dwboston

Quote:

Originally Posted by corruptninja

Again, the version of MPT that you have will not work with Vista. I don't think the BVRP folks respond to emails on the weekends.

For the WMP 11 issue it may work with the updated Moto USB drivers for Vista from the Motodev site. The phone should be able to be read with as a USB storage device by Vista regardless of whether you have the correct version of MPT.

Posted by: corruptninja

Yeah I know MPT won't work with Vista, I was trying it on XP but the same problems occurred. I have both Xp and Vista on this comp and have tried the explained methods on each. Even MPT on XP won't work.

I also downloaded and installed the 32-bit drivers from the Motodev site for XP/Vista. I hooked up the phone and synced it with Windows Media Player but none of the files can transfer. It will either stop in the middle of transfering and nothing else will happen or an error will occur saying that the music file must be moved to the harddrive, added to the library, and then synced with the device. However, Windows Media Player can still play my music files and they're already in the library. The only problem is transfering them to the phone. The only difference from the time I did not have the drivers is that the phone will not boot up like it did before. So when I get an error, the phone will continue to be running and won't reboot.

Posted by: dwboston

Quote:

Originally Posted by corruptninja

Yeah I know MPT won't work with Vista, I was trying it on XP but the same problems occurred. I have both Xp and Vista on this comp and have tried the explained methods on each. Even MPT on XP won't work.

I also downloaded and installed the 32-bit drivers from the Motodev site for XP/Vista. I hooked up the phone and synced it with Windows Media Player but none of the files can transfer. It will either stop in the middle of transfering and nothing else will happen or an error will occur saying that the music file must be moved to the harddrive, added to the library, and then synced with the device. However, Windows Media Player can still play my music files and they're already in the library. The only problem is transfering them to the phone. The only difference from the time I did not have the drivers is that the phone will not boot up like it did before. So when I get an error, the phone will continue to be running and won't reboot.

If WMP is an issue why not just copy the files to the phone using drag and drop in Windows Explorer? Why go through WMP if it keeps hanging? Just treat the phone as a USB flash memory stick if you have the correct Moto drivers installed.

Posted by: corruptninja

Quote:

Originally Posted by dwboston

There's a problem with that too. I tried drag and drop in Windows Explorer but it keeps crashing and the phone keeps rebooting. On the files that do work, they are often 2 songs mixed into one file. As of now, the only way I can load media on the phone is by taking out the expansion card, putting it into the laptop, and then drag and drop from there. Although this works, I want to communicate with the phone via USB so later on in the future, I can hack it.

I just received the newest version of MPT for Vista from BVRP. The phone is detected and image of the phone shows up. However, the only functions that work are multimedia studio and MMS. How do I get the Phonebook, etc. to work. I click on the Phonebook icon but a popup comes up and says that the phonebook is either initializing or the connection is open. Do you I have to change my settings? When I close MPT, a registry editor window pops up. My options are continue and cancel. If I click continue, the program exits and nothing else happens.

Edit: It finally worked, the problem was that the old version somehow wouldn't update to the newest one I think. Anyways, I have yet to sync it with WMP so I'm not sure if that will work yet.

Posted by: corruptninja

Got it to work. However, is there a way to edit the Phonebook categories on the computer? On the phone column, it displays categories but there is no way of inputing/modifying a category.