vB Easy Archive - Rather urgent ERP question

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Rather urgent ERP question
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Posted by: jsmcguir

Right to the chase. I'm a former employee. I've been sitting on my ERP lines, because who wouldn't? Yesterday I get a voicemail from ATT, they're going to disconnect my phones unless i call cust service today to get the plans changed to consumer plans. I call cust service, of course they say "it's an ERP plan, we can't touch it. Go to the ERP website."

which is fine if i am still employed and have access to said website.

I know that somewhere on the ERP website or on the CSP there are email addresses for the ERP support teams. I need one of those email addresses ASAP so i can keep my phones from disconnecting. ANybody care to share? pm me if you don't want to post it here.

I know, I know, i should have taken care of this before i left. no need to flame so early in the morning, before you get started.

Posted by: jsmcguir

never mind. guessed several times, and finally one worked.

Posted by: NukuCamui

Actually, your manager should have taken care of this for you by sending a message to central erp to change the account to a consumer plan.

Posted by: azmane

Quote:

Originally Posted by jsmcguir

never mind. guessed several times, and finally one worked.

I am in the same boat as you. What website did you use to ge the rate plans on your phones changed?

Posted by: PsychoLes

I'm in the same boat too!! HELP WHAT ADDRESS DID U USE???

Posted by: waterhurley

that should have all been taken care of when they went to get your COU's back.

Posted by: holaDude

Per csp and the erp website, CS can change the rate plan to a consumer account but they need to have a manager change the account indicator from an erp to a consumer account. I have done it only one time in the time that I have worked for cingular/at&t.