vB Easy Archive - My whole store is clueless about the Premier website, manager included

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My whole store is clueless about the Premier website, manager included
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Posted by: The Champ

Not one person in my store knows what the premier website is. My district manager probably doesn't even know what it is.

Anyone can relate?

Posted by: socosurf4

lol no? how is that possible?

Posted by: Markdcv

The owner of my agent thinks I am lying about it

Posted by: Malibu21

I love premier cause I'm on it, but I hate it because people come in and ask if they get a handset discount at the POS in my store, no, because we're an authorized retailer.

Posted by: The Champ

Quote:

Originally Posted by socosurf4

lol no? how is that possible?

They just don't know what it is. There is no training on it nor is there anything in the store that tells you about it. You just have to know from word of mouth or go on HF.

Posted by: Lambert

Quote:

Originally Posted by The Champ

Not one person in my store knows what the premier website is. My district manager probably doesn't even know what it is.

Anyone can relate?

Why would Joel know? He hasn't been with the company long.

Posted by: dallison

really? wow

Posted by: The Champ

Quote:

Originally Posted by Lambert

Why would Joel know? He hasn't been with the company long.

hahahah what store you at man?

Even tho, I would think he would know, for HIS benefit too.

Posted by: Cingmeasong

Premier is intended for IRU customers that have FAN's

that is all.

Posted by: The Champ

Quote:

Originally Posted by Cingmeasong

Premier is intended for IRU customers that have FAN's

that is all.

.... how is this relevant?

Posted by: irockash

Quote:

Originally Posted by The Champ

.... how is this relevant?

Maybe he was saying thats all its intended for and theres no reason to bother anyone else. I'm an authorized retailer as well (have been on premier, its hardly anything for my FAN) so I just refer to the website or COR.

For anyone with COR, do you'se guys give the same discounts as premier? Or any FAN equipment discount? Just wanna clarify cause I've sure sent many a customer your way. I know many of them are just discounts off of full retail, so its not a total loss.

Posted by: Cingmeasong

Quote:

Originally Posted by The Champ

.... how is this relevant?

listen lesson for the noobs

maybe you learned something today

Posted by: The Champ

Quote:

Originally Posted by Cingmeasong

listen lesson for the noobs

maybe you learned something today

What?....

Posted by: JP Whoregan

I work in a COR location and I really don't give a **** about the "Premier website". Don't really know a whole lot about it, don't really care to know a whole lot about it. As far as I'm concerned, it's just another venue for customers to buy off the interweb and take dollars out of my pocket. When these pompous tards walk in the store expecting the "Premier" treatment, I want to give them a "Premier" fart in the face. Cheaper on Premier? Great, go buy it off Premier. You can pay the Premier website price and get Premier website customer service, or you can pay my price and get red carpet, personalized customer service. Don't expect the best of both worlds, at least not in my store

Posted by: Markdcv

From experiance, cor does not even offer company discounts on the store retail price any more. If a customer wants to use their discount then it is off of the premier pricing only. Of coarse I flipped out about that but three different cor managers have told me that. Thats good for agents cuz thats not such a great deal for the customer so no real incentive to leave.( They leave any ways because they think I am lying.) Bad for me because I don't get the hook up in person.

Posted by: The Champ

Quote:

Originally Posted by JP Whoregan

I work in a COR location and I really don't give a **** about the "Premier website". Don't really know a whole lot about it, don't really care to know a whole lot about it. As far as I'm concerned, it's just another venue for customers to buy off the interweb and take dollars out of my pocket. When these pompous tards walk in the store expecting the "Premier" treatment, I want to give them a "Premier" fart in the face. Cheaper on Premier? Great, go buy it off Premier. You can pay the Premier website price and get Premier website customer service, or you can pay my price and get red carpet, personalized customer service. Don't expect the best of both worlds, at least not in my store

Yeah, I'm not saying to mention it to customers, but it's a great website for employees who want a consumer line for themselves.

Posted by: gammite

what is the ATT FAN?

Posted by: aj&t

Quote:

Originally Posted by gammite

what is the ATT FAN?

Yea, you're not going to get someone to post the AT&T FAN on a public forum.

As for people knowing about Premiere... No one in my store knows anything about that, or anything else for that matter. Working in my store is like being the smart kid that was accidentally put in remedial math.

Posted by: CoRupT

Im just a normal customer but when i called 611 and asked the business rep about going into stores and redeeming the 50% off he said its possible for the stores to give me the discount. Also he verified with the manager and they both said it was possible. I went into 3 stores and they all told me to go online and that the cor stores have nothing to do with the premier program. Only one store ive been to actually helped me and got the discount in store. I bought about 100.00 worth of accessories that night and a phone.

Posted by: Lambert

Quote:

Originally Posted by CoRupT

Im just a normal customer but when i called 611 and asked the business rep about going into stores and redeeming the 50% off he said its possible for the stores to give me the discount. Also he verified with the manager and they both said it was possible. I went into 3 stores and they all told me to go online and that the cor stores have nothing to do with the premier program. Only one store ive been to actually helped me and got the discount in store. I bought about 100.00 worth of accessories that night and a phone.

I know from personal experience that the idiots that work in the Old Town Pasadena store are total morons. His reasoning for not offering the discount is because I could be buying them to resell for a profit.

Posted by: CoRupT

Well the only reason it was up in the 100's is because i had bought a few cell phone holsters,cases and chargers before a trip and for my family who was going to buy it from ebay and the oem accessories from the att stores were cheaper and could get them instantly.

Posted by: gammite

Quote:

Originally Posted by aj&t

Yea, you're not going to get someone to post the AT&T FAN on a public forum.

i typed that meaning for someone to pm me. lol, thanks.