vB Easy Archive - Sprint COR or ATT Agent?

Pages: 1

Sprint COR or ATT Agent?
(Click here to view the original thread with full colors/images)

Posted by: JP Whoregan

Which would be a better opportunity? I have interviews for both on Monday...

Posted by: kris_martin692

JP, i dont post much but i read the forums about 3-5 times a day. Your posts are great, and i always have a good time reading them. I work for a cor ATT store. If i were you, i would go towards the ATT agent. If you go to sprint, you will have to learn a new network (CDMA) learn to program cdma phones. You seem to know alot of ATT already, why not stay with them, working for the agent that it. That is just my opinion. Good luck with each tho.

Posted by: Wonwad

Agent. Hope you find a good one.

Posted by: JP Whoregan

that's two votes for agent

I'd really like to stick with selling GSM product, so unliess Sprint makes me some unreal offer, I think I'll elect to go agent. I won't disclose which agent it is until after the interview, but its a rather large agent company, and they're in a few different states. I already like the commission structure better based on what the manager told me on the phone...pretty much blows away the ****** COR structure.

Posted by: JP Whoregan

Quote:

Originally Posted by kris_martin692

JP, i dont post much but i read the forums about 3-5 times a day. Your posts are great, and i always have a good time reading them.

lol thanks, I try. We sell wireless toys, so I try not to take things too seriously

Posted by: kris_martin692

Ya i feel ya, i deal with soo many ****** customers a day, i need to read your posts. They make you laugh on a ****** day, no matter if your dealing with the crappy custs or upper management.

Posted by: cellguy030

jp, you should take a look at www.buzzaboutwireless.com its a sprint only forum. might help your decision. also, just so you know, i work with many people (att cor) who have just jumped ship from sprint cor for att cor and they love it. in general agents are just harder to work for. been there, done that, wont go back. also, i did an interview with a sprint agent in the midwest and it was horrible, the whole operation was a joke. from everyone i talk to in the industry around here, that seems to be the norm.

good luck with your decision.

Posted by: JP Whoregan

the problem is that I currently work in a COR ATT store that has dictated that we are now to be cold-call telemarketers in our down time. This was not disclosed to me when I interviewed for the position originally; I even asked my interviewing manager *specifically* if the job involved cold-call telemarketing, and he told me it didn't.

Well, now it does, so I'm out. I've done cold-calling jobs in the past, and I hated, absolutely DREADED going to work. I dunno, I just feel like such a freaking sleazeball just calling and bothering some random person.

So at this point, just about anything would be better than the current situation. And it sucks having to make this decision, because I really do like selling wireless. I hit my quotas just fine without being a telemarketer. I'll take my gross adds to an agent if that's what it takes to keep my sanity.

Not to mention...no more dumbasses with bill payments..."durr...I need to pay my durr....bill???" We have pay by phone, pay by internet, pay by regular mail...and yet this clown drove to my store at $3 per gallon just to pay a damn bill...but I digress, back on topic (lol I've gotta stop hijacking my own threads)

Posted by: cellguy030

id absolutely stay with att at an agent then. everyone i talk to says working with sprint sucks the big one.

Posted by: fusiclover

Quote:

Originally Posted by cellguy030

id absolutely stay with att at an agent then. everyone i talk to says working with sprint sucks the big one.

Well, I work for Sprint, and it doesn't suck. I've been with the company since before the Sprint/Nextel merger, and have faired quite well.
That's not to say that my experiance will equal anyone elses, as could be said for all jobs!

Regarding the cold-calling JP, we do call OUR CUSTOMERS from list, to let them know they are eligible for an upgrade on the phones--which equals contract renewals. We DO get paid on the renewals, plus paid for selling a phone <non-new-activation.>

I wont disclose the entire commission structure, you'll find that out interview.

Employee phone plans equal free service, all powervision features, texting, unlimited minutes, etc. And you can sign up 20 of your most personal friends for $15 for unlimited everything data/text and 500<it's in your name, so that's one you have to watch out for>.

Sure, things can suck at times, don't get me wrong... but it's not bad.

Posted by: StrikerV

JP you are the best poster in the AT&T Section, hell probaly the WHOLE HO-FO! If you do ever stop working at AT&T you need to create a blog and keep us updated ^__^

I know you will like working for an AGENT way more, it may relieve some stress but remember its still PHONES and people wanting FREE **** lol

gl in whatever you decide!

Posted by: i880/8525junkie

JP...U gave me plenty of advice prior to me joining ATT...let me repay u now...DOn't go to Sprint...jus dealing with CS will cost u ur sanity...There's A lot more free phones which mean many more phones crapping out and returns...I left sprint bc of the ******** in our store/service repair center. I was a agent with better numbers then the SPRINT COR store not even 4 blocks away...and with 15 other sprint agents in the area. I don't kno wht it is but that company breeds ignorance. While I now see the questionable **** goin on here, i've already started taking the steps to move up from RSC...one of my good friends recently got promoted to Retail Account Executive from RSC. The second I hit my 6th month @ ATT...I'm making my move up...that could be an option to consider JP...you're more then good enough t move up...but if u wish to stay a sales rep...I wish u all the best...stick with the att agent..whacha gonna tell that sprint customer when they see ur tilt and u gotta break it to them they're mogul doesn't compare

Posted by: JP Whoregan

thanx for all the inputs, ladies and gents. It's very much appreciated.

Posted by: JP Whoregan

Quote:

Originally Posted by StrikerV

I know you will like working for an AGENT way more, it may relieve some stress but remember its still PHONES and people wanting FREE **** lol

gl in whatever you decide!

lol you're right....

but the thing is, I can handle the crap that comes flinging at my face from across the counter. That crap comes from customers, and I can deal with those feces.

It's the fact that now I have crap coming from behind me hitting me in the back of the head, and the managers are the ones flinging the poo. I can only handle crap from one direction...

Posted by: fusiclover

Quote:

Originally Posted by JP Whoregan

Which would be a better opportunity? I have interviews for both on Monday...

BTW, if you want some true insight into working Sprint COR, you may want to ask in the Sprint forum.

Posted by: bumfights

Here's a good one.

Try applying outside of retail if you have any dream of retiring at a decent age.
Not to flame on the OP but try testing yourselves.

Posted by: Alfred_Neuman

heh. i was going to go to sprint, but things fell through and now im doing a different, but tedious job. (but mon-fri job and late enough to get some good sleep time).

based on how things have changed since i quit cingular/at&t and what i heard from friends still in and what i read in here, i don't think flipping to sprint would be all bad. heck, even t-mobile owuldnt be bad, but things just have dropped so bad in cingular/verizon, i dont think anyone who wants to make a decent earning would stay.

in all honesty, you got nothing to lose by going to sprint. you can always find an agent to go to, or even return to at&t/cingular.

Posted by: IronCross

Quote:

Originally Posted by JP Whoregan

thanx for all the inputs, ladies and gents. It's very much appreciated.

JP Stay with AT&T in some form!! I always love reading your posts. Now that I'm a COR rep I'll be able to actually relate with you on stuff! You CAN'T leave the company NOW!

We need you here man!

Posted by: fusiclover

JP, good luck with both interviews, let us know how they went!

Posted by: The Champ

JP,

Is the commission structure completely different from ATT COR?

Posted by: JP Whoregan

It depends on which agent you work for. The one I interviewed for today pays $5 for upgrades, $10 for new activations, $15 for Family Talk plans, 50% on features (with NO chargebacks over 30 days), and a various amount on accessories.

I'm not sure where I'm going yet, but I did email my ARSM my separation letter today stating my intent to leave the company on December 16th. Both interviews today went well. I have a follow-up interview with a district-level manager at Sprint later this week (today's was with the store manager)....so I'm going to hold off doing anything today or tomorrow.

Posted by: JP Whoregan

Quote:

Originally Posted by IronCross

JP Stay with AT&T in some form!! I always love reading your posts. Now that I'm a COR rep I'll be able to actually relate with you on stuff! You CAN'T leave the company NOW!

We need you here man!

I dunno, mang....the Sprint job is actually for a "Lead" Consultant, which pretty much means I would get paid extra for doing inventory, assisting management, and doing price tags and stuff. Ironically, I already do all that stuff at my current job, but I don't get paid any extra for it.

I'll have to wait and see how things play out...

Posted by: Skins_kg

Quote:

Originally Posted by JP Whoregan

Is that $10 for any new line? $9.99, 39.99, or even 199.99?

Posted by: CellOne508

Quote:

Originally Posted by JP Whoregan

Which would be a better opportunity? I have interviews for both on Monday...

I think you have had enough of the _ _ _ _ _ _ _ _! I think an AT&T agent would be the way to go as long as you have a background on the agency and how they operate, don't get me wrong the agents have there day to day struggles but a good salesperson will always do better working for an agent rather than COR, which is an acronym for canned operating response. I think you have the skills set to work for an agent, 1) you hate the I phone

2) You have a brain

3) You can seperate the facts from the noise that AT&T spouts on a daily basis

4) You look forward to actually selling the customer and providing quality service in a timely manner

5) You want to make money, let us know how it goes.

Cellone508

Posted by: JP Whoregan

Quote:

Originally Posted by CellOne508

2) You have a brain

3) You can seperate the facts from the noise that AT&T spouts on a daily basis

4) You look forward to actually selling the customer and providing quality service in a timely manner

5) You want to make money, let us know how it goes.

Cellone508

lol you crack me up

"enough of the ___________" is right. I'll do alot of collateral stuff at work, but doing outbound cold-calls is where I draw the line. I know that I'm not very high on the "respectability" totem pole working as a wireless retail rep, but sitting at my desk, calling random people, pissing them off left and right because I'm wasting their time...even I have too much class for that.

In other words, I guess what I'm trying to say is that, while I get called alot of names at work, and while people curse me out for various things that I can't control (you know, during a billing dispute, they'll say "you f-ing a-hole"), one thing I will not put up with is being called an "f-ing telemarketer!"

Does anybody wanna guess why I didn't apply for a Telesales job within ATT? You guessed it, because I don't like telesales. That's why I applied for RETAIL sales. I read the WHOLE job description numerous times before applying, and nowhere on the sheet did I see the words "outbound cold calling" or "telesales" or "open the Yellowbook and call random mother-****ers". Didn't see that anywhere.

Posted by: The Champ

Quote:

Originally Posted by JP Whoregan

It depends on which agent you work for. The one I interviewed for today pays $5 for upgrades, $10 for new activations, $15 for Family Talk plans, 50% on features (with NO chargebacks over 30 days), and a various amount on accessories.

I'm not sure where I'm going yet, but I did email my ARSM my separation letter today stating my intent to leave the company on December 16th. Both interviews today went well. I have a follow-up interview with a district-level manager at Sprint later this week (today's was with the store manager)....so I'm going to hold off doing anything today or tomorrow.

The upgrades and new acts seem a bit low, however the features are really good since COR decided to lower their feature commission structure, in my area at least, due to all the land line BS.

What was the hourly that was offered?

Posted by: cingman66

JP-Like CellOne posted, as long as the Agent is respectable, you will make alot more doing the same job. My company has stores in Fla., so if you want to try us out, PM me. The pay structure seems to be about the best in the industry (which I can say based on reading many, many posts regarding pay structures at different Agents, plus knowing more than a few different Agents locally). Sprint may or may not even be in business down the road, if the FCC has anything to say about it. Stick with what you know...at least for now...you never know when AT&T will destroy all Agents.

Posted by: Wonwad

Yea what they pay for upgrades and new lines seems a little low, but hopefully the store has a lot of traffic and flexible pricing.

Posted by: waterhurley

cold-calls is aginst my labor agreement. i work for COR at&t. id tell my manager to f*#K off if she ever told me to cold-call. and id call my union steward.

gl man with ur dicision!

Posted by: SmokinTrickster

JP, I think you should stay with AT&T, well with a agent anyway. CDMA phones you don't want to have to learn. Also, like it's been said before, I work for a AT&T agent, and like reading your posts. =) .. O, and Sprint service sucks.

Posted by: Alfred_Neuman

Quote:

Originally Posted by SmokinTrickster

JP, I think you should stay with AT&T, well with a agent anyway. CDMA phones you don't want to have to learn. Also, like it's been said before, I work for a AT&T agent, and like reading your posts. =) .. O, and Sprint service sucks.

no offense, but most of you are giving biast opinions.

all im saying to jp is....... what is your ultimate goal in life?
are you in college,going back,what? did you graduate,say screw college,what? kids to support?

all im saying is....go with the company that offers more to YOU. who cares what you sell. Dude, i sold cingular when they were tdma, and they flatout sucked in my area. with that said, ignore those who say "bah bah cdma bah bah sucks gsm forever!" because they are not YOU.

i got burnt out with retail,especially wireless sales. i now work for a credit union and damn, the benefits just kill. on top of that, i got a nice monday-friday workweek and i go in when most malls open. I might be doing grunt work, but in the end the benefits and availability to move up are what drove me here.

Posted by: jdawson1974

I need some reassurance. Does anyone know how strict AT&T is with their background checks. I did some resume adjusting to the dates that I was at former employers to fill in gaps. Was wondering if anyone else here did the same thing when they were hired. Got my official job offer and am nervous about this part

Posted by: NXTLAU

So what is the decision? Sprint or AT&T?

Posted by: JP Whoregan

Well I officially took the job with the ATT Agent. The idea of no feature chargebacks, a better commission plan, while working in a store that's located in a more wealthy demographic (read: fewer cheap customers) pretty much made the decision for me. This week I'm off to help "de-COR-itize" myself, then I start next Monday. Looking forward to it, quite frankly.

Posted by: The Champ

Quote:

Originally Posted by JP Whoregan

Well I officially took the job with the ATT Agent. The idea of no feature chargebacks, a better commission plan, while working in a store that's located in a more wealthy demographic (read: fewer cheap customers) pretty much made the decision for me. This week I'm off to help "de-COR-itize" myself, then I start next Monday. Looking forward to it, quite frankly.

Let us know how it goes.

What do you get on accessories?

Posted by: JP Whoregan

Quote:

Originally Posted by The Champ

Let us know how it goes.

What do you get on accessories?

I forgot to ask. But honestly, it can't be much worse than the 4% scrap pittance that COR pays on accessories.

Posted by: The Champ

Quote:

Originally Posted by JP Whoregan

I forgot to ask. But honestly, it can't be much worse than the 4% scrap pittance that COR pays on accessories.

Yeah...

The reason why you don't get charged back on features is because of the 6-month feature contract customers sign I'm assuming?

Posted by: cingman66

Quote:

Originally Posted by The Champ

Yeah...

The reason why you don't get charged back on features is because of the 6-month feature contract customers sign I'm assuming?

Please...don't tease us. No one would ever require customers to sign a 6-month feature clause...that would make too much sense!

Posted by: The Champ

Quote:

Originally Posted by cingman66

Please...don't tease us. No one would ever require customers to sign a 6-month feature clause...that would make too much sense!

I'm lost....haha

Posted by: fusiclover

Quote:

Originally Posted by JP Whoregan

Congrats on your new position! I hope it goes well for you!! I like the idea of no chargebacks!