pda phones and the plans they don't need #2

Originally Posted by sixty6stang

so, my question is still... why would the C/S rep flip it, and then tell me that it is required to have the PDA plan on my pda, when i know that it's not true?

Originally Posted by socosurf4

if a plan is put on a phone that is not 'compatible' with it, they will auto switch to the proper one.

the plan u had, 'worked' with it, but by at&t regulations they only allow PDA plans on a PDA phone.

Originally Posted by Plutar

Just because you CAN do something doesn't mean you SHOULD. Sure, media net unl. plans work for PDAs, but it's at&t's policy to have a pda plan on pdas and not a media net plan on pdas. There are no exceptions to this rule. When I take a call from a cust like yourself I tell them that I'm not going to change anything but let them know that if they get audited they could find themselves paying the ppu rate at $.01 per kb. I've seen bills get as high as a couple grand easily just for using a ppu rate for data on a pda (or tethering ). so the issue here is that you don't like rules. You continually try to scam at&t by using a cell phone plan on a pda and you continually post in the employee forum. Why do you feel the need to be so rebellious?

Originally Posted by Plutar

Just because you CAN do something doesn't mean you SHOULD. Sure, media net unl. plans work for PDAs, but it's at&t's policy to have a pda plan on pdas and not a media net plan on pdas. There are no exceptions to this rule. When I take a call from a cust like yourself I tell them that I'm not going to change anything but let them know that if they get audited they could find themselves paying the ppu rate at $.01 per kb. I've seen bills get as high as a couple grand easily just for using a ppu rate for data on a pda (or tethering ). so the issue here is that you don't like rules. You continually try to scam at&t by using a cell phone plan on a pda and you continually post in the employee forum. Why do you feel the need to be so rebellious?

Originally Posted by sixty6stang

if a customer is on MBR8 instead of something like PMX1, besides costing the customer less, how does it affect us? also, i was curious to why you would tell a customer that they might be charged extra $0.01 per KB if they are on a MBR8, there would be no overages?

Originally Posted by ivwshane

What part of company policy don't you understand?

Originally Posted by cynical66

the part where they mention "customer rules"
why charge a customer more than they really need.

aside from the rules of at&t... you do not need a PDA plan for you PDA. wouldn't you rather save $$$ on your bill? i know i would.

Originally Posted by cynical66

the part where they mention "customer rules"
why charge a customer more than they really need.

aside from the rules of at&t... you do not need a PDA plan for you PDA. wouldn't you rather save $$$ on your bill? i know i would.

Originally Posted by cynical66

the part where they mention "customer rules"
why charge a customer more than they really need.

Originally Posted by cingman66

The problem is that many PDA's (and I use that term loosely) will work fine with a Media Net plan. There is no need to put a PDA plan (which is usually $39.99/month just for internet usage) on a Pantech Duo or BlackJack, when a Media Max plan will do just fine (at half the price). I know MANY people that have the BJ with MM plan, and their internet experience is exactly the same as those that use the PDA plan. I know, because I initially signed them up for the PDA plan (because AT&T said I had to) and have since switched them to the MM plan, and there has been NO difference in their internet experience. So all the talk about WAP and HTML browsing is just a bunch of crap, at least in these cases.

Originally Posted by Really_Annoyed

That's precisely what's causing the problem here. Everyone feels like "why pay more for the same thing?" The only data plans that are ACTUALLY different are the blackberry plans.

But I agree with psycho- in that why complain about it? That's the company's rule. Just because we've exploited a loop hole for some time, doesn't give any of us the right to demand special treatment when that loop hole is closed. If you don't like it, bring your business to someone else who'd give you what you want.

Originally Posted by cingman66

The problem is that many PDA's (and I use that term loosely) will work fine with a Media Net plan. There is no need to put a PDA plan (which is usually $39.99/month just for internet usage) on a Pantech Duo or BlackJack, when a Media Max plan will do just fine (at half the price). I know MANY people that have the BJ with MM plan, and their internet experience is exactly the same as those that use the PDA plan. I know, because I initially signed them up for the PDA plan (because AT&T said I had to) and have since switched them to the MM plan, and there has been NO difference in their internet experience. So all the talk about WAP and HTML browsing is just a bunch of crap, at least in these cases.

Originally Posted by cingman66

How about the bigger issue--AT&T is getting away with charging more for something that customers don't need. If the MM plans work, then AT&T should allow them to be used rather than dictating that a PDA plan needs to be on the account. They are just gouging customers for no reason.

From my standpoint, I do what it takes to close the deal. If that means screwing AT&T a little in the process, then so be it. They have been screwing me for so long now that it seems rather fair to return the favor once in a while.

Originally Posted by cingman66

From my standpoint, I do what it takes to close the deal. If that means screwing AT&T a little in the process, then so be it. They have been screwing me for so long now that it seems rather fair to return the favor once in a while.

Originally Posted by classylady78

If you have AT&T you agree to abide by their terms and conditions. I go over the T&C clause in customers contracts every day. AT&T can decide you have to use a PDA plan with a PDA. The reason is simple. You have a PDA it will use more KB of internet than the regular phones with medianet. If you don't like it, it is just tough. I don't make the rules, AT&T does. If you work as a COR rep or an agent you should know that AT&T will change the feature when it does its sweeps. Which would you rather pay, the PDA plan or the .01 cent per Kb?

I love it when people are getting away with something, and then cry foul when they get finally called out on it. You should be happy you got the get by with the medianet for so long. AT&T has the right to make policies about the features.

Originally Posted by oneaznriceboi

That's horse $**! I have a Blackberry Curve and a Razr2. Both have unlimited data. I use my BB for all my web browsing, Viigo(upates ever 30 mins), leave BeeJive AIM on 24/7, email all the time, the most data I have ever used a month on my Blackberry? 130MB. I hit almost 1GIG last month with my RAZR2 streaming videos all the time. Now I know you are going to say that the BB uses less data than a PDA but it can't be that much more. I tell my customers to keep put on the proper data and then to call me back once they get their rebates back I'll change their package. Or if they don't even care about the rebate, I just put them on a Media Bundle. I bet you're going to say what if they have a Tilt and stream XM radio or sling it, its going to probaly use almost the same amount of data as the RAZR2.

Originally Posted by classylady78

Well, BB is different from the Tilt or RAZR2, you need the BB feature to do email. I am not saying that EVERY PDA will use more Data than a non-PDA. But that is what is assumed when AT&T prices the features.

You are doing your customers a great deal of disservice if you are putting the wrong plan on their accounts on purpose. They WILL get changed in sweeps, and hopefully it won't be to the PPU data that will give them a huge bill.

The point is, I do not have to JUSTIFY AT&T's policies. They are what they are. And if you don't like it, that is just tough. I hope you get caught breaking company policy.

Originally Posted by iam4161987

i dont believe in everything att does, i dont think that all their practices are correct, by far
yes i think that the design of alot of their systems are flawed and not done with the customer in mind, but my opinion is irrelevent! its not my company.

the point is.. you are an att rep... this are the rules you agreed to play by inorder to recieve a pay check. if you dont agree with the rules of the game, then back out, and go home. in the long run, your only screwing yourself, and the customer more. reps like this are the reason the main forum is full of threads with customers screaming "the rep told me it was okay!!! the rep said i could have it!!" reps come in here and complain about customers, well im sure alot of those problems we have the ability to stop.. and this is one. if you dont want to hear customers loose their minds becuase of a sweep, or a rep who understands the rules of the wireless game, regaudless to their fairness, corrects the mistake you knowingly made to "close the sale?" then stop causing the issues

as for the customer. you KNOW that a PDA( by atts definition) needs a PDS plan (by att policy) and wether or not you LIKE it is not an issue. YOU CHOSE ATT, you WILLINGLY signed up, you ASKED att for a phone,and you chose a PDA, so you should have been prepared to play by ATTs rules.

Originally Posted by classylady78

If you have AT&T you agree to abide by their terms and conditions. I go over the T&C clause in customers contracts every day. AT&T can decide you have to use a PDA plan with a PDA. The reason is simple. You have a PDA it will use more KB of internet than the regular phones with medianet. If you don't like it, it is just tough. I don't make the rules, AT&T does. If you work as a COR rep or an agent you should know that AT&T will change the feature when it does its sweeps. Which would you rather pay, the PDA plan or the .01 cent per Kb?

I love it when people are getting away with something, and then cry foul when they get finally called out on it. You should be happy you got the get by with the medianet for so long. AT&T has the right to make policies about the features.

Originally Posted by oneaznriceboi

That's horse $**! I have a Blackberry Curve and a Razr2. Both have unlimited data. I use my BB for all my web browsing, Viigo(upates ever 30 mins), leave BeeJive AIM on 24/7, email all the time, the most data I have ever used a month on my Blackberry? 130MB. I hit almost 1GIG last month with my RAZR2 streaming videos all the time. Now I know you are going to say that the BB uses less data than a PDA but it can't be that much more. I tell my customers to keep put on the proper data and then to call me back once they get their rebates back I'll change their package. Or if they don't even care about the rebate, I just put them on a Media Bundle. I bet you're going to say what if they have a Tilt and stream XM radio or sling it, its going to probaly use almost the same amount of data as the RAZR2.

Originally Posted by classylady78

Well, BB is different from the Tilt or RAZR2, you need the BB feature to do email. I am not saying that EVERY PDA will use more Data than a non-PDA. But that is what is assumed when AT&T prices the features.

You are doing your customers a great deal of disservice if you are putting the wrong plan on their accounts on purpose. They WILL get changed in sweeps, and hopefully it won't be to the PPU data that will give them a huge bill.

The point is, I do not have to JUSTIFY AT&T's policies. They are what they are. And if you don't like it, that is just tough. I hope you get caught breaking company policy.

Originally Posted by Malibu21

Not all agents are shady, I for one will not do buisness outside of what is policy, if the Acct. holder is not there, too bad bring them in, I'm not gonna upgrade if you fax it in or they'll come in tomorrow for me, they have to be here when I click submit.

I also will not put a MMax on a PDA, like I said, if they can't afford it, they have no buisness using it, unless the use more than 1500 texts a month, and then I'll put them on FTME or Indv. unlim texting.

Originally Posted by cynical66

i just feel bad for all the $$$ you probably aren't making because you don't seem to have any knowledge of how PDAs work with different soc codes.

Originally Posted by cynical66

if i could spell CONTRIDICTING correctly, i would say that's what you are doing. you said before that PDAs will use more data than non PDAs, and now u say that it's not true, but it's what at&t has in mind when they are pricing features. if we were playing halo right now, you would have just been owned, and tea bagged.

and, as far as these "sweeps" that you guys keep warning us about for the customer's accounts... i hope they do get put on PPU. that way, when the bill hits, and i see that they have overages because someone from a COR store, or C/S put them on a plan they don't want to be on... and without their permission, i get to call in... fix it back to where it was.... get paid on the feature again... and gain that much more trust and respect from the customer, because all they see it as is that i just saved them a crap load of $$$ on the bill for them...

oh, and in case you try and turn that around and say that i do all of this on purpose for that to happen, don't bother, you are just reaching way to far our there.... you need to give up, and admit that you are wrong.

Originally Posted by Isriam

Let me clear it up for the employee's who simply wish to argue, and the customers who don't understand.

1. AT&T charges more for PDA users because of the bandwidth PDA's use versus a simple handset.

2. Data plans for MediaNET use wap.cingular.com as the proxy portal, and generally use less bandwidth because this is designed for smart phones and handheld phones.

3. PDA plans and Laptop plans use isp.cingular.com as the proxy portal, and are designed to use more bandwidth. That is why "most" cards use this proxy versus the wap.cingular.com

wap.cingular.com originally was slower than isp.cingular.com because a) more users and b) less bandwidth. AT&T has started combining the systems so everyone is on wap.cingular.com but that still doesn't negate the differences between the data usage of a PDA and a cell phone.

You are simply bypassing the "rules" when you use a PDA on a standard medianet plan, which logically is wrong. Just because you can do something doesn't make it right. Sure, put your 8925 on a 19.99 unlimited medianet plan. It will work. But you can't argue the point that you're breaking the rules, and using a high bandwidth device on a low bandwidth plan.

Originally Posted by Wrangler3383

...this data plan debate is about a loophole, nothing more. If you want to follow AT&T's terms and conditions, you won't use the loophole. If you want to breach the contract you signed, and hope they don't find out, that is up to you as well. It is not up to you to say what is a right way and what is a wrong way to use AT&T's network. It is up to AT&T. If you don't like them enforcing their policy, you have freedom to go somewhere else.