Screen on Kaiser/Titl is bad

Originally Posted by slamEVIL

did you get it wet? if not call for a warranty replacement.

Originally Posted by slamEVIL

i've done it three times. twice the way i just explained.

Originally Posted by turley

You could try Pocket PC Techs; they have a phone evaluation and screen replacement service on some HTC phones. Probably won't be cheap, but maybe an alternative if you don't want to go with Warranty Service. The AT&T service sounds like the worst!

Originally Posted by jerryk

Do you know if using PCTech or another 3rd party invalidate the warranty?

Originally Posted by jerryk

Unfortunately the deal with AT&T XBM sort of sucks for the phone owner. Here is how if works with a Tilt. They send you a refurbished phone. When you send in your phone they evaluate it. If they determine that the phone was damaged due to abuse, they charge you $490 for the used refurb they sent you. And AT&T keeps your original phone to refurb for the next time.

It is simply amazing that anyone falls for this scam and AT&T has not been sued.

Originally Posted by ullabar

While this is technically true, I don't think AT&T chacks them very thoroughly. I once did a warranty replacement on a Moto Slvr that I dropped in a glass of water. AT&T sent me the replacement one, I sent them back mine, and never had one problem. I also had a Treo 750 before the Tilt, and had 3 warranty replacements done after upgrading to WM6, never had one problem returning any of them. Warranty replacement department is MUCH nicer than the other departments lol. Every replacement phone I have received, and it has been many (I won't even tell you how many times I had to replace my first Razr) has been like new. In fact, I am not even sure they were refurbished, because they all looked brand new to me.