vB Easy Archive - AT&T is pathetic!

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AT&T is pathetic!
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Posted by: mojohio

Had the phone for 42 days. Phone started locking up on any app I ran: text messages, editing contacts, blank start menu. The phone is totally messed up. Can't even change the volume of a ringtone without it freezing up. And when it does freeze up, sometimes the 4-color wheel just spins until I take out the battery, sometimes the Q will lock up, sometimes it restarts on it's own. No pattern to this at all. The real problem is with AT&T. When I requested a NEW replacement, not a refurbished replacement, they said that is impossible. I told them I haven't even paid my 1st new plan yet. She said, it's past 30 days and I'll have to accept the refurbished one. I told her, I'm not paying $449 to own a refurbished phone. Then I said, I'm leaving AT&T if they didn't work with me and they basically said...."Good bye". They are forcing the early penalty fee for breaking the 2-year contract. I responded with, the contract was null and void when you sold me a defective device to begin with. I hate to ask if anyone has had any success with receiving a NEW phone for a defective one, if it was not exactly inside the 30-day period.....but, have you?

Posted by: Elfreshcuh

Swap It out then

i have
If they are so pathetic then Leave and pay the ETF if its that bad

Posted by: mojohio

Quote:

Originally Posted by Elfreshcuh

Swap It out then

i have
If they are so pathetic then Leave and pay the ETF if its that bad

So you're totally comfortable owning a "used" phone that someone else had, and was worked on because of some issue, although you paid for a new phone to own one. Are you looking to buy a car anytime soon? I hope you won't be paying the cost of a new car, and driving a used car off the lot.

Posted by: IlKevinlI

Those are the terms you agreed to when you bought the phone. It is the same policy that 98% of manufactures have.

Quote:

Originally Posted by mojohio

Posted by: Batman665

at&t may have sold you the phone but Motorola made the phone.. Not at&t's fault Motorola made a lemon, sh** happens.

Posted by: mojohio

Not a difficult move for At&T to just take the phone back and write it off as a defective phone and exchange a new one to me. I don't think that is asking too much of AT&T. I haven't even paid my first bill yet with the new data plan on it. Don't think I asking for something unreasonable.

Posted by: Batman665

Quote:

Originally Posted by mojohio

Not a difficult move for At&T to just take the phone back and write it off as a defective phone and exchange a new one to me. I don't think that is asking too much of AT&T. I haven't even paid my first bill yet with the new data plan on it. Don't think I asking for something unreasonable.

30 days is 30 days.. If they allowed you to exchange it now where do they draw the line? If it's such a big issue for you to get a refurb then call Motorola and go through their warranty program and they'll just fix your exisiting phone rather than replacing it with a refurb.

Posted by: iJITSU

You might try going into a local store and speaking with a manager. They will sometimes make exceptions, and if you respectfully present your issue to the right manager, you may get an exchange. They don't have to, but I've had a manager allow an exchange when I was a little outside the 30 days so I know it's a possibility.

Posted by: htjouster

Quote:

Originally Posted by mojohio

I'd imagine everyone would prefer a new phone to getting a refurb when it's replaced under warranty. Unfortunately, carriers and/or manufacturers believe it would cost them too much to do that.

Using your car analogy, think about what happens if something goes wrong with your car during the time it's under warranty. The dealer doesn't just give you a new car of the same model. Why? Because it would cost the dealer/manufacturer too much to do so. Instead, they repair what is wrong and give it back to you. You end up with a working car, but not a new one.

The same logic applies to phone warranty. The only difference is that instead of sending your phone into the "shop" to be repaired and being without one for the time it takes to repair, the carriers replace it with a handset someone else has already set in to be repaired. Someone else will someday get yours once it's fixed. At the end of the day you still end up with a non-new working phone, same as with the car.

Like another poster said, if you'd really prefer to keep your phone, you can always send it in to Moto and wait for them to fix yours. I assume most people don't choose this route because their cost in terms of inconvenience is more than the benefit they get from not having to accept someone else's "used" phone.

Posted by: digitalslurp

Quote:

Originally Posted by mojohio

That's not always the case. Whenever someone returns a phone, if anything is missing from the box it can't be sold as new even if the phone was never turned on.

Posted by: vietalogy

What does the phone have anything to do with att? Your problem is with Motorola which you are still under 1 year warranty so you should contact them. refurbs are good as new its not like their going to give you a beat up phone.

Posted by: mush10

Quote:

I had the same problem and I tend to side with you on this one. I didn't win, but fortunately the refurb the sent me had physical damage, so when I called about that they sent me a brand new phone.

Posted by: Tin Star

Several times I have agreed to take a refurb early in the release cycle and they apparently didn't have any and instead they sent a new one.

I've also had refurbs that looked better than my phone it was replacing.

Posted by: xj911

I've had a lot of refurbished phones before, they are not that bad.

You could always take it up with Motorola, they will fix your phone and return it to you under warranty...

Posted by: psycho-

I'll come out and say it.

Buddy, your phone isn't new either. It's been used by you...you turn in a used phone, you get back another used phone.

The difference is that the phone you get back is in a new case, works like new, doesn't have your damn scratches or whatever on it, and is warranted for 18 month instead of 12 months.

Posted by: Really_Annoyed

Quote:

Originally Posted by mojohio

I responded with, the contract was null and void when you sold me a defective device to begin with.

Why the hell did you keep a defective device for 42 days?

Quote:

Originally Posted by mojohio

The device you have in your hand, was it new when you got it or refurbished? If it was new, your analogy doesn't work. You drove off the lot with a new car, sort of speak.

The fact is, you had an entire month to decide if everything works. If AT&T says they won't replace the device for you, I can understand your point. If you wanted to exchange your device on day 30 and they give you a hard time, I can understand your point.

But neither one of these is the case. You're out of remorse period, and they're willing to fix the problem for you. If you're problem is simply with getting a refurbished device, then do this. Call Motorola (or AT&T, if you prefere). Tell them you're having problems with your device. Send it to the repair center and wait for them to fix it and send it back to you. Problem solved.

Posted by: Quake97

Quote:

Originally Posted by psycho-

I'll come out and say it.

Buddy, your phone isn't new either. It's been used by you...you turn in a used phone, you get back another used phone.

The difference is that the phone you get back is in a new case, works like new, doesn't have your damn scratches or whatever on it, and is warranted for 18 month instead of 12 months.

Amen!

Joe

Posted by: mojohio

Quote:

Originally Posted by psycho-

1st off, i'm not sure i am your buddy. 2nd, yes it was used by me. That's my point. I'd like to own a phone that's been owned by 1 person, since i did spend $450 on a new phone. 3rd, my phone didn't have 1 scratch on it; i take care of my stuff. And 4th, you are entirely wrong when you say i would have an 18 month warrenty, when both motorola and at&t tell you in the terms of receiving the refurbished phone- the warrenty is only for 12 months from the original purchase date. i guarentee the refurbished phone i would receive could not posibbaly look newer than the one i own. Therefor, i've asked them to fix mine & we'll see hat happens when i get it back. Thanks for the advice.

Posted by: psycho-

I love how people always respond to a facetious "Look buddy" with an obtuse clarification.

In any case, if you want to have a phone that is only used by you, then you are doing what you need to do. But, your unrealistic expectation of a replacement with a new phone is simply nonsensical.

Posted by: aquila421

And i'll be the next to CLEARLY point out that all your issues are SOFTWARE RELATED!!!!!!!!

Back up your contacts and hard reset the sucker.

BOOM!! THERES YOUR BRAND NEW PHONE!!!!

Posted by: mojohio

Quote:

Originally Posted by aquila421

And i'll be the next to CLEARLY point out that all your issues are SOFTWARE RELATED!!!!!!!!

Back up your contacts and hard reset the sucker.

BOOM!! THERES YOUR BRAND NEW PHONE!!!!

It's nice to know we've got people out there that have all the anwers, but none of the solutions. Can you tell me how I can do a reset, when you press the start button and you have a blank white screen? You can't get to the settings options any possible way. Nice idea, i theory though. It's already been sent in.

Posted by: s4iscool

i can feel your pain but nfortunately the trend with refurbs has bee quite common in the last 5 or so years. hope your new one lives up to your expectations. mine has been great, aside from a few random reboots.

Posted by: austinchuck

Quote:

Originally Posted by mojohio

The hard reset button is a physical button on the phone. It has nothing to do with the start menu.

Posted by: efparri

Quote:

Originally Posted by mojohio

They are forcing the early penalty fee for breaking the 2-year contract. I responded with, the contract was null and void when you sold me a defective device to begin with.

Your contract is for the wireless service and not for the phone. If you lost or destroyed your phone, you still have to complete the remainder of your contract with the carrier unless you want to pay to end the contract early.

Posted by: aquila421

Quote:

Originally Posted by mojohio

http://blogs.lanlogic.net/blogs/ted...torola-q9h.aspx

damn, and all i did was search google for hard reset q9h and click the first thing to come up.

Posted by: aquila421

and no im not picking on you, i'll fully agree that that cell phone companies support for smartphone devices is a load of horse crap and that 30 limitation is obscene.

Let us know how it turns out. If you get your phone back and its still acting the same way, i'm sure some of us would be willing to help.

Posted by: Cingulair

Quote:

Originally Posted by mojohio

I feel your pain. I just got an 8525 in March. I did the software upgrades and, when I got the WinMo 6 upgrade, Ghost screening, freezing, resets you name it. I don't blame At&t though. It's these sorry phone manufacturers. Carriers are trying to compete and unfortunately phones act as the representative for their services. All of them are looking for the best device quick to stay in the race. Unfortunately, some of the manufacturers such as Motorola releases alot of Shoddy devices.

Motorola uses good materials, they just have a way of not decided what firmware that they are gonna use and make both the hardware and firmware as compatible as possible. Then everyone has been getting burnt by the WinMo bug lately. They are the biggest players in the smartphone game in the US. Until Symbian is allowed into the game directly by a carrier, or another smartphone OS with the capabilities of WinMo, as far as high speed data and multi-tasking features combined. Until then, be prepared to deal with such gripes. All carriers deal with this but, they still have to stay in business and stay profitable.

This is why I love At&t and T-mobile. I can go and get a good unlocked device such as my N95-3 and enjoy the network. If any bugs come up with the device, I can easily download a fix rather than wait on the carrier, as we know the manufacturers upgrades will run rings around the carriers.

Posted by: CA

Hey now...Moto does have a history(remembering history is a good thing, ask your teachers in grade school where they drill it into your brain) of making badly designed phones and denying it and the carrier does have control of any phones destiny(while contracts still exist anyway) so back the heck off!

The OP used the phone, OK, but he invested his time in a lemon(oops there's your car theory up in smoke), and refirbs are not new, they often have hidden defects that aren't caught by the two guy's on the refirb dock! And for a bonus you keep the sars, staff, and whatever else does the creepy crawl! Do you eat off the floor?