vB Easy Archive - Unlimited Incoming Addon?

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Unlimited Incoming Addon?
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Posted by: Rontec

Does bell have an add-on where a customer can pay an additional $X per month to get unlimited incoming minutes (on top of some other existing plan) or at least a large number of incoming minutes?

I couldn’t find it on their website …

Posted by: Copacetic

$10 for 1000 incoming minutes rings a bell (no pun intended) to an almost past out Bell employee that has to be at work in a few hours.

Posted by: Rontec

I have been told the 1000 for $10 is only for the first minute of the first 1000 calls. True/False?

Posted by: darkevil

10 for 1000 incoming and 15 for unlimited however can not be added to corp plans unless specified.

Posted by: taichanie

what plan do you plan on getting, or do you have?

Posted by: Rontec

Quote:

Originally Posted by darkevil

10 for 1000 incoming and 15 for unlimited however can not be added to corp plans unless specified.

Neither can be added on top of a corp plan or only the unlimited?

Posted by: MacD

Quote:

Originally Posted by Rontec

I have been told the 1000 for $10 is only for the first minute of the first 1000 calls. True/False?

Oh dear god......False.

Posted by: Rontec

Quote:

Originally Posted by MacD

Oh dear god......False.

Care to comment on the corp plan matter?

Posted by: Rontec

Anyone in the know?

Posted by: Bananafish

There was another thread that talked about this...I just can't find it right now.

Based on what I remember, I think you are technically not supposed to be able to add it to an EPP. However, there is nothing in the system that actually prevents this from being done. If the rep you get on the phone with is willing to try, it should work. Again, this is based on what I have read.

I also called in and talked to a couple people about this. The first woman I spoke to said it would be no problem, and that I can add it myself online using the code 'IMA'. I haven't gotten around to trying since I still have my main line that I haven't ported over yet. I asked another rep about this when I called in to clarify something on my bill and she said that I couldn't add this option. It's definitely worth a try, either online or by phone. Let us know how it goes...

Posted by: jase88

Wirelessly posted (BlackBerry8830/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/109)

Quote:

Originally Posted by Rontec

I have been told the 1000 for $10 is only for the first minute of the first 1000 calls. True/False?

Not true. I think whoever told you this was thinking of some older Rogers plans that had that feature (first incoming minute free).

Posted by: kocoman

Is it possible for regular customer to have the $10/1000 incoming minutes?

Posted by: jase88

Wirelessly posted (BlackBerry8830/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/109)

Quote:

Originally Posted by kocoman

Is it possible for regular customer to have the $10/1000 incoming minutes?

I'm a "regular" customer, and I have it.

Posted by: darkevil

Quote:

Originally Posted by MacD

Oh dear god......False.

actually true.. there is another bundle that gives you the first incoming min for the first 1000 cals

Posted by: darkevil

Quote:

Originally Posted by kocoman

Is it possible for regular customer to have the $10/1000 incoming minutes?

yes, as well as the unlimited one for $15. i got lucky with my plan as min $15 unlimited incoming feature was included in my phone plan :P

Posted by: MacD

Quote:

Originally Posted by darkevil

actually true.. there is another bundle that gives you the first incoming min for the first 1000 cals

I know that. But that isn't the feature in question. We're talking about the feature with the code IMA.

And admittedly, I don't know much about the first minute free feature (Not worth selling IMO) but I don't think it's limited to 1000, or that it's $10. Could be wrong though. Either way, not the feature we're referring to.

Posted by: kocoman

So its a "feature" like Caller ID right? (and not a "plan" like uber)?
I don't see it in bell.ca ecare. I have to call in to get it added?

thanks

Posted by: MacD

Yes, there is a 1000 minutes incoming free feature for $10, and an unlimited incoming feature for $15. 9 times out of 10, the 1000 is sufficient, factoring in the fact that most plans have unlimited nights and weekends included in them.

Posted by: risenshine85

so how do you add it? via website using IMA

Posted by: Rami007

MacD,
And can this plan be added to the complete 30 plan? A CSR over the phone said no....Is he uninformed?
Thanks

Posted by: MacD

If IMA is an option online, then you can add it that way. (It should be there, but I don;t have a cell phone that would need to add it, so I never looked)

When it comes to the Complete 30, I believe it's a policy thing that it can't be added to corp plans. And not an actual impossibility. I know that i've added it to the complete 30 plan before, but that may have been during the time that it was available on consumer accounts as well.

I don't think there is any wall set up to prevent it, but it's been a while since i've had to try.

Posted by: Copacetic

I've never seen it on a All-in-30/Preferred Complete 30.

I've seen it on Corporate Basic, Corporate Simple, and FamilyShare accounts. (FamilyShare had the $1 Unlimited Incoming with a $1 credit on the account).

Posted by: kocoman

When did Bell have this? it doesn't seem to be advertised in the

http://www.bell.ca/shopping/PrsShpW...SvcLanding.page

... any web links? thanks

Posted by: a920Fan

Quote:

Originally Posted by darkevil

actually true.. there is another bundle that gives you the first incoming min for the first 1000 cals

You are actually wrong. The First minute of Incoming features is 500 minutes and mainly offered to Business Canada / North America Plans as they aren't compatible with 1000 minutes incoming ( 10$ ).

1000 Minutes Incoming isn't compatible with AIO30 by Bell's compatibility list. It means that no CS is suppose to add it but newer employees tend to not care and add the feature anyway. But if you get a more experience agent he will tell you no and leave note on the account as that feature isn't suppose to be added.

For Unlimited incoming calls at 15$ isn't for sale to anybody anyway. It's only something that loyalty / rentention might still offer ( even this is quite rare with uber incoming plan these days ) or some corporate accounts have it included in the plan.

Basically, try it out, if you get it to past great if not, don't come in here crying and *****ing about Bell when you clearly knew it wasn't compatible. And some in store agent tell you to call in to add, don't bother it won't be added even if the agent in store told you it would be true.

Posted by: kocoman

Bell offered me these two (so strange they are both for $10/month)

1) First minute incoming free, up to 500 calls
2) 1000 minutes incoming free (Incoming Minute Bundle - $10) (ecare doesn't let you click on the link).. just like "Data Roaming Mexico"

I wish it would say (in ecare) "Incoming Minute Bundle 1000 - $10.... its missing the "1000" part

Who would take #1 anyway??? unless it was like $5...

They don't have the $15/unlimited minutes incoming.

Posted by: Lurker82

I have the $10 incoming and the $10 my faves on my preferred complete 30

It must be possible, but I got mine through retentions.

Posted by: munna71

ok its $10 for 1000 incoming and $15 for unlimited incoming...now this can only be done to consumer plans....if u want it on all in plans...u gotta do it thru retentions cuz they can only do it.....i tried csr to do it...there system doesnt let them..however im 100% sure they can add the $10 and $15 cuz i did it for a customer enough times

Posted by: gundagordy

Bell Mobility's policies with these features are just causing confusion for the customers. This is exactly why I have done many new activations for those that need "unlimited" incoming for $15 and not "1000 minutes incoming first."

And for existing customers, Telus has this feature through L & R for $10 or free in some instances (usually for those that are high value) and can be added to most rate plans, including Retention plans.

Before I get a pack of wolves on me, I'm full aware that Telus has its fair share of problems and many have switched from them to Bell (mostly to due to with the HTC Touch but thats irrelevant now because Telus came out with $15 Unlimited and I haven't had any issues with clients since)

Posted by: a920Fan

The 15$ Unlimited Incoming feature isn't for sale at CS. It will not be added if the agent knows how to do is job. If you get a new agent that doesn't and/or doesn't care great, he might add it but don't start telling your friends. You got it, lucky you. If you didn't stop crying that feature isn't for sale on a AIO30 plan or any other plan for that matter. Only a few corporate account still have access to that feature.

Even on retention, that feature won't be offered at all.

Now, the 10$ for 1000 Incoming Minutes ( 16 hours of incoming ) is for sale. Bell's policy does mention that this feature can't be added to Any Preferred Plan series, Business Canada, Business North America, etc.. Why ? Don't know and didn't bother to ask. Now, a new agent or one that doesn't care ( and it's because of those that it's getting confusing ) , you might get it on a AIO30 or cheap plan. But you aren't suppose to and you very well known it !

Retention might offer it if you have a good arpu, but be warned that your arpu will be going down the next three years. You are thinking, ok so what not my problem. Wrong. When you try to renew in 24m - 33m; L&R won't be able to offer as much free feature ( maybe they will I don't know policy always changes ) as your arpu went down. It's a vicious cycle unfortunately.

The system isn't going to block it, it's just by Bell's policy you can't. Why? I don't know but that's the way it is.

So the bottom line is, forget about the unlimited incoming unless you are a real estate agent or a few other corporate account. Forget about the 10$ Incoming Minutes Bundle ( 1000 minutes / 16 Hours ) if you are on a preferred plan if you tried once and got told no.

If you are thinking Bell's policy are dumb, they don't like their customer, etc.. Send an email to higher management ( or mail ) and let them know how you feel and what should be changed.

Again, don't try to unleash on me I won't just bother to reply and it's one the reason I rarely reply or answer any PM. I'm just letting you guys know how it's suppose the be, not saying you can't bypass it

Posted by: darkevil

sorry your are right FMA feature is only limited to 500 calls, but regardless, my statement is correct... there is a First incoming minute feature... on the same note, like i said before if the NAG specifies that you can add these features or that it is included then you can get it.. other than that.. most CORP plans can't add it on... i also don't think it can be added via bell.ca either... CSR has to do it...