vB Easy Archive - Treo 650 keeps loading new firmware on sync.

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Treo 650 keeps loading new firmware on sync.
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Posted by: lowspeed

I have this Treo 650 that everytime i sync it, it loads a firmware update, then does the data restore....

whats the deal with that ? how do i stop it from trying to update the firmware?

Thanks.

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Posted by: Telyx

Check the conduit for Backup or System in HotSync Manager, and make sure it's set to Handheld overwrites Desktop. Make sure Set as Default is checked. It's probably set the other way around right now.

Posted by: lowspeed

Why would i want the handheld to overwite the desktop ?

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Posted by: lowspeed

So the question is how to i tell the sync program on the PC to freakin stop loading the phone with the firmware update.

Posted by: Telyx

That's exactly what I'm telling you. Right-click on your HotSync Manager icon in the taskbar tray, click on Custom, then scroll to the System or Backup (not sure which you'll have) conduit, click on it to select it, then make sure it's set to Handheld overwrites Desktop, make sure Set as Default is checked, then click OK and exit the manager.

If the conduit is set to Desktop overwrites Handheld, you'll keep getting stuff like that loaded every time you sync. Change it to Handheld overwrites Desktop, and you won't. The only reason you would need it set to Desktop overwrites Handheld anyway is if you need to do a restore HotSync or need to load a system update.

Posted by: lowspeed

But shouldn't there be a way to remove that firmware update from the desktop portin ?

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Posted by: lowspeed

SO i had this conversation with the chat support....

Does this make any sense?

[13:30] advanced_tool_log > User has enabled View Only Remote Control option
[13:31] advanced_tool_log > user lowspeed has entered room
[13:31] advanced_tool_log > analyst Kent has entered room
[13:31] Kent > Hello lowspeed, Thank you for contacting Palm Technical Support. My name is Kent. How may I help you?
[13:31] advanced_tool_log > The user has connected to the Nexus server
[13:31] Kent > Hello.
[13:31] lowspeed > yeah hi
[13:31] lowspeed > my palm keeps loading the 650 firmware release on every sync
[13:31] lowspeed > very annoying
[13:32] Kent > I understand that Treo 650 firmware update is installing on the device during every HotSync, am I correct?
[13:32] lowspeed > yes
[13:32] Kent > Since when you are having this issue?
[13:33] lowspeed > for a while... but never had time to deal with it
[13:34] Kent > Let me know what firmware update is installing?
[13:34] lowspeed > i have no idea... the thing does it automaticlly
[13:34] lowspeed > i keep getting the updating treo screen
[13:35] lowspeed > download firmware.... cound from 0% to 100%
[13:35] lowspeed > then it restarts
[13:35] lowspeed > and i need to sync again to get my info
[13:35] Kent > How long does it takes to complete the setup?
[13:35] lowspeed > 2 minutes - 3...
[13:36] Kent > Do you sync with Palm Desktop or Outlook?
[13:36] lowspeed > palm desktop
[13:36] lowspeed > well outlook
[13:37] lowspeed > active sync and outlook
[13:37] Kent > Where do you have the data?
[13:37] Kent > Is it in Outlook or Palm Desktop?
[13:37] lowspeed > outlook
[13:38] Kent > Okay.
[13:38] Kent > Lets perform Hard Reset on the device and then sync with New user name and check.
[13:38] Kent > Shall we proceed?
[13:38] lowspeed > ok
[13:39] Kent > Hard Reset will Erase the data from the Device.
[13:39] Kent > Hard Reset will bring back the device to factory settings.
[13:39] Kent > Let me provide you the steps.
[13:39] lowspeed > ok done
[13:40] Kent > Disconnect Treo from charger, if connected.

Remove the battery cover and then the battery.

Press and hold the Red phone key

While holding the Red phone button, reinsert the battery.

When the second screen named "Palm Powered" appears, release the Red button.

Press Up arrow to Erase the Data.
[13:40] Kent > Let me know once it is done, I will be on hold.
[13:40] lowspeed > i get a question that curtrent outlook profile is being synced with at least another device...
[13:40] lowspeed > should i tell it to sycn with it ?
[13:41] Kent > Yes.
[13:41] Kent > Did you create new user name.
[13:41] lowspeed > yes
[13:41] lowspeed > should i answer yes ?
[13:41] Kent > Yes.
[13:41] lowspeed > ok its syncing
[13:42] Kent > Did you create new user name during the HotSycn process or not?
[13:42] lowspeed > yes
[13:42] lowspeed > ok that sync went ok
[13:42] Kent > Did it sync the firmware again?
[13:43] lowspeed > no
[13:43] Kent > Great!!
[13:43] lowspeed > but i can try to sync again
[13:43] Kent > It worked.
[13:43] Kent > Sure, please go ahead.
[13:43] lowspeed > ok so what should i do now ?
[13:44] Kent > Do you have your data back on the Device now?
[13:44] lowspeed > now it does
[13:44] lowspeed > syncronizingf treo 650 release...
[13:44] lowspeed > lets see if it wants to install the firmware again
[13:44] lowspeed > says
[13:45] lowspeed > syncing firmwarestackrel
[13:45] lowspeed > gsm updater....
[13:45] lowspeed > rom updater
[13:45] Kent > Is the Update running again now?
[13:45] lowspeed > i have a feeling it will after this sync
[13:46] lowspeed > the sync is not done yet
[13:46] Kent > Okay.
[13:46] Kent > Lets wait and check.
[13:46] lowspeed > yeah
[13:46] lowspeed > the firmware upgrade is running again
[13:47] lowspeed > what do u think ?
[13:47] Kent > Are you done with HotSync process?
[13:47] lowspeed > well yes but now its doing the "updating Treo"
[13:47] lowspeed > going from 0% to 100%... currently at 35%
[13:48] advanced_tool_log > Analyst launched advanced tools window.
[13:48] advanced_tool_log > Analyst launched RemoteControl.
[13:48] Kent > Now I can view your desktop.
[13:48] lowspeed > are u able to see my screen ?
[13:48] lowspeed > cool
[13:49] Kent > Show me the HotSync window.
[13:49] lowspeed > its done with that....
[13:49] Kent > Perform HotSync again let me check the window.
[13:50] lowspeed > ok the firmware needs to complete
[13:50] lowspeed > then there's going to be a regular sync
[13:50] lowspeed > and then the next sync will be a firmware load
[13:50] Kent > Just to confirm is this the same PC you are trying to Sync?
[13:50] lowspeed > yes
[13:51] Kent > I am afraid that HotSync processing window is not there on the Desktop.
[13:51] lowspeed > ok i'm d0ing the snc
[13:51] lowspeed > now
[13:51] lowspeed > select the new user i created right ?
[13:51] Kent > Yes.
[13:53] lowspeed > ok now the next sync will be a firmware load
[13:53] lowspeed > should i go ahead with another sync?
[13:54] Kent > Yes, please go ahead.
[13:55] lowspeed > the treo actually shows something else... i think i accidently pressed the cance.
[13:56] Kent > Perform Soft Reset and perform HotSync again.
[13:56] lowspeed > but the rom updater and the other stuff was just like before.
[13:56] Kent > Just to confirm are you getting the update installing message on the Device, am I correct?
[13:57] lowspeed > yeah
[13:57] lowspeed > the firmware update
[13:57] Kent > Did you get Erase the Data when you perform Hard Reset on the Device?
[13:57] lowspeed > now its doing a sync as if it was a hard reset
[13:57] lowspeed > for some reason
[13:58] lowspeed > yeah
[14:00] Kent > Okay.
[14:00] lowspeed > man this thing is slow
[14:01] Kent > It looks like a Hardware issue on the device as we have tried all the possible steps to resolve the issue
[14:01] lowspeed > now its doing the stupid firmware upgrade again
[14:01] lowspeed > ok ...
[14:02] lowspeed > what r my options ?
[14:02] Kent > Since we in chat support would not deal with the Hardware issues, I would suggest you to contact our Hardware department .
[14:02] Kent > I would offer you a free support call to contact them
[14:02] lowspeed > ok

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Posted by: addiarmadar

Ok this is how you resvole this problem. You gott do more than rename the backup folder.

1. Hard reset the phone.
2. Rename backup folder.
3. Delete the Install, Quick Install, and Card Install folders from the user folder.
4. Set the PIM conduits to desktop overwrites hanheld.
5. Resync the phone.

That should fix that.