vB Easy Archive - iPhone Data required? I want to know for sure!

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iPhone Data required? I want to know for sure!
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Posted by: Halo1337

I'm an RSC and I spend a lot of time on the gadget websites/blogs/forums and I've heard several different things. I've also heard several different things from co-workers in customer service and otherwise.

My situation is this: Is it possible to have a customer with an iPhone on an family plan with family text and that customer NOT have data or visual voicemail. I've read all kinds of things about the customer needing to turn off every data enabled feature as to not incur any per kb charges on their bill. I've read that WiFi can still be used and I've read the opposite.

If it IS able to not have the data, what feature codes need to be removed in order for the customer to ensure they don't get charged anything?

Hopefully someone knows for sure and this will end with all of us in agreement and not arguing about who's right

Posted by: privax

Quote:

Originally Posted by Halo1337

I'm an RSC and I spend a lot of time on the gadget websites/blogs/forums and I've heard several different things. I've also heard several different things from co-workers in customer service and otherwise.

My situation is this: Is it possible to have a customer with an iPhone on an family plan with family text and that customer NOT have data or visual voicemail. I've read all kinds of things about the customer needing to turn off every data enabled feature as to not incur any per kb charges on their bill. I've read that WiFi can still be used and I've read the opposite.

If it IS able to not have the data, what feature codes need to be removed in order for the customer to ensure they don't get charged anything?

Hopefully someone knows for sure and this will end with all of us in agreement and not arguing about who's right

When you activate the iPhone through iTunes it is required at that point to choose from one of the three iPhone data plans.

You can in fact have an iPhone data 200 for $20.00 and have unlimited FT text and the FT text will override the 200 sms...

Unofficially once you activate the phone you can call in and have the plan removed which will ALSO remove the visual voicemail feature as it comes as a package deal...

If you call in and speak to a rep you may be asked for a new IMEI at which point you can just make up a 15 digit number.

But again it is "technically" required.

Posted by: Stea1th

Go into any store and just say you no longer have an iphone and need it off.

It's real easy.

Posted by: IronCross

Why have an iPhone with no data plan?

Just go buy an iPod Touch.

Posted by: Jovian

well technically they can take the feature off get the family unlimited sms and still use the iphone

Posted by: Jovian

and I don't think data or sms will work on the iphone if u just remove the iphone feature.....u either have to add the pay per use or another package...right guys?

Posted by: privax

Quote:

Originally Posted by Jovian

and I don't think data or sms will work on the iphone if u just remove the iphone feature.....u either have to add the pay per use or another package...right guys?

If you remove the iPhone data plan technically the only thing that won't work is the visual voicemail..

You could still have media net pay per use and text pay per use ... or even just simply a text plan like the 200 text for 5.00

Posted by: Jovian

yeah but what I'm saying is...if the iphone plan is just removed and left at that nothing will work.....you gotta make sure something is readded to the account.

Posted by: Halo1337

I removed the $20 iPhone Media 200 plan off of his plan today and of course visual voicemail came off with it. His PHONE is still working and he is able to text with the MSG4 feature added as well. So it CAN be done, I still don't know if it's ALRIGHT to do and not get fussed at for it by upper management.

Posted by: cac67

Quote:

Originally Posted by Halo1337

So it CAN be done, I still don't know if it's ALRIGHT to do and not get fussed at for it by upper management.

It's not. The contract with apple requires att to keep the iphone data pkg on all iphones. By removing it you've placed att in breach of contract with apple. You can look this up in csp.

Posted by: cingman66

Quote:

Originally Posted by cac67

It's not. The contract with apple requires att to keep the iphone data pkg on all iphones. By removing it you've placed att in breach of contract with apple. You can look this up in csp.

OOHH, you're in breach of contract with Apple...however will you sleep at night? I say, too freakin bad for Apple. They're already screwing us with that phone, so they get what they deserve when someone cancels the data package. Ef-em, I say!

Posted by: cac67

Quote:

Originally Posted by cingman66

Wow, you are really bitter. It must suck to be you.

Posted by: BlogNetChica

I'm a CSR and I talk to many angry people who didn't have an iPhone data package but had PPU, which is not an option. Technically it is but the iPhone streams data at 40 (poor coverage) to 120 (great coverage) per minute when it is turned on, whether you are on the internet or not. At one cent per kb, thats definetly going to be a bill in the thousands, which means you are going to have to call into Customer Service and admit that you should have just had the Data Package in the first place and have to wait a weel while a High Level Adjustment is submitted (Customer Service Representives can only adjust $250 and their managers can only adjust $400.) and cross your fingers and pray you are not stuck with that bill. Now if you wanted to totally disable the internet altogether, yeah, you can remove the DAta Package, add the No Browse feature and call into Apple Support so they can walk you through disabling the internet on the device.

Hope this helps...

Posted by: BlogNetChica

Also, I wanted to add, f or anybody who has an iPhone and doesn't know, the unlimited medianet does not include international usage and the rates for that are two cents per kb so if you are going to travel internationally, leave it at home and use a different quadband device or add an intl data package: $60 for 50MB

Posted by: cac67

Quote:

Originally Posted by BlogNetChica

I'm a CSR and I talk to many angry people who didn't have an iPhone data package but had PPU, which is not an option. Technically it is but the iPhone streams data at 40 (poor coverage) to 120 (great coverage) per minute when it is turned on, whether you are on the internet or not. At one cent per kb, thats definetly going to be a bill in the thousands, which means you are going to have to call into Customer Service and admit that you should have just had the Data Package in the first place and have to wait a weel while a High Level Adjustment is submitted (Customer Service Representives can only adjust $250 and their managers can only adjust $400.) and cross your fingers and pray you are not stuck with that bill. Now if you wanted to totally disable the internet altogether, yeah, you can remove the DAta Package, add the No Browse feature and call into Apple Support so they can walk you through disabling the internet on the device.

Hope this helps...

Tell me, do you just make up your job as you go along? Are you aware that there are policies and procedures that you're supposed to follow?

You, as a csr, should know that you are not permitted to remove the iphone data plan. Yet you are here publicly posting that it's ok to do so. There is no "technically" about it. Our customers do not have the option of having an iphone without an iphone data plan. Look it up.

Yes, I know that you can make it work. You can also credit every customer you talk to $250 every day you work. You can also look up subsidy unlock codes for a lot of phones in snooper. But you are not permitted to do any of these things.

It's reps like you who decide that what the company wants to do is not important that has brought about the der program. We are getting more and more locked down in our systems because the company cannot trust us to do our jobs without making it the only thing we can do in the system.

Posted by: BlogNetChica

Hey, I'm am just saying the facts, not trying to get anyone's panties in a twist. The answer to the questions is yes, you can and I know this because I've done it. If where ever you work has different policies, thats fine. Personally, I wish they you were absolutely required to have a data package to have asn iPhone but that just isn't the case, there are loopholes and if people would like to taker advantage of them, they should at least be aware of the options.

And yes, I am fully aware of policies and procedures. Thanks for asking though.

Posted by: cingman66

Quote:

Originally Posted by cac67

Wow, you are really bitter. It must suck to be you.

Bitter is as bitter does.

If you knew me at all you'd know that it totally DOESN'T suck to be me...so there

Posted by: cac67

Quote:

Originally Posted by BlogNetChica

Hey, I'm am just saying the facts, not trying to get anyone's panties in a twist. The answer to the questions is yes, you can and I know this because I've done it. If where ever you work has different policies, thats fine. Personally, I wish they you were absolutely required to have a data package to have asn iPhone but that just isn't the case, there are loopholes and if people would like to taker advantage of them, they should at least be aware of the options.

And yes, I am fully aware of policies and procedures. Thanks for asking though.

clearly you are not aware of the policies. Atts REQUIRES every iphone to have an iphone data plan, no exception. You are able to remove it, but not permitted. I suggest that you stop assuming that you are allowed to do anything you can figure out a way to do. I also suggest that you stop working from your assumptions and look it up. and if you can find an exception, post the resolution number or the path you took to find it and the resolution title. I'll give you a good starting point, "Iphone Quickstart"

Posted by: cingtd

Quote:

Originally Posted by cac67

I definitely agree that even though you "can" do it doesn't mean you are authorized to do it. Even the Apple internet site when a customer activates the iPhone clearly states that you are REQUIRED to maintain the data plan.

Posted by: krisguy

Quote:

Originally Posted by cingtd

I don't know for sure, but I would almost venture to say that this will probably get swept in Telegence/CARE as well, if not now, at some point.

Posted by: cac67

Quote:

Originally Posted by krisguy

I don't know for sure, but I would almost venture to say that this will probably get swept in Telegence/CARE as well, if not now, at some point.

It wouldn't surprise me to find it being swept. Since you have to agree to maintain an iphone data plan as part of the t&c's when you activate the iphone, you're not likely to get much sympathy when you call in about it being put back on without your authorization, either.