vB Easy Archive - New employee questions

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New employee questions
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Posted by: A_Santana

im a new employee at at&t i start next monday and i've been reading about a lot of the benefits that at&t employees get and stuff and i've been really confused and i have a couple questions....i got hired for cor in paramus, NJ for ANS department if that help you guys answer my questions

1) how many COU lines do u get? i've read 2 in some places 1 on others this got me really confused

2) how many ERP lines do you get and how much do you have to pay for them?i've read you pay taxes in some places and i've also read you gotta pay nights and weekends and mobile to mobile..

3)what will be my phone choices for my COU line(s)?

4)what can i expect at training?

5) how soon do i receive my COU lines and my ERP lines?

thanks in advise for answering my questions and im looking forward to being around the forums more often and being of some value to some of you guys as well...

Posted by: ironhayden08

I'd read this post: http://www.howardforums.com/showthread.php?t=940988

There is a lot of good stuff in there.

Posted by: A_Santana

i did read it thats why im confused theres a lot of ppl saying way different stuff 1 COU line 2 COU lines ERP lines read thru it again and found question 4 but still confused on da rest

Posted by: Compy

Quote:

Originally Posted by A_Santana

im a new employee at at&t i start next monday and i've been reading about a lot of the benefits that at&t employees get and stuff and i've been really confused and i have a couple questions....i got hired for cor in paramus, NJ for ANS department if that help you guys answer my questions

1) how many COU lines do u get? i've read 2 in some places 1 on others this got me really confused

2) how many ERP lines do you get and how much do you have to pay for them?i've read you pay taxes in some places and i've also read you gotta pay nights and weekends and mobile to mobile..

3)what will be my phone choices for my COU line(s)?

4)what can i expect at training?

5) how soon do i receive my COU lines and my ERP lines?

thanks in advise for answering my questions and im looking forward to being around the forums more often and being of some value to some of you guys as well...

1) More than likely, you're only going to receive one COU line. The only time I've personally seen multiple are trainers and managers with aircards and the like.

2) You can have 2 ERP lines. One with 1000 anytime minutes and one with 500. You don't pay a monthly recurring charge on those minutes, but you do pay the surcharges/fees. With nothing else on there, it's usually a few bucks a month. It includes some features like 5MB of internet and I believe 200 text/picture messages, but for unimited nights/weekends and the like, there is a cost associated.

3) That's probably up to your manager or their manager and depends on the market. Some issue you a COU phone, some just issue you a SIM and have you constantly switch out devices for the purpose of learning multiple phones.

4) If you're full time, it's usually 2 weeks - split between learning the sales process and the point of sale system. If you're part time, it's usually on weekends for a few weeks, and you learn strictly the sales process.

5) Your COU line and ERP lines both need to be "ordered" - your COU may be ordered for you by your manager, or your trainer might have you order it while you're there...they generally like you to have a COU line by the time you hit the floor so you have a number for customers. As far as your ERP line, I believe that it's still policy you have to work for the company for 90 days before you can activate either ERP line, and the equipment needs to be provided by you, if you didn't know. The ERP website lets you order a handset if you need it.

Posted by: A_Santana

thank you very much i appreciate you answering my questions with further detail i'll tell you guys how its gonna go for me next week when i start i guess =]

Posted by: docvenom04

I got my COU the last day of training.