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Phone Number "lost" while being ported over?

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Posted by: DonATcentral

This is my first post since finding out about this siterecently, so hello everyone, my name is Don and I'm an Indirect account executive working out of market 42 NY/NJ area.

Anyway I've encountered a weird problem and am wondering if anyone has come across this issue before. I was porting a customer over from Verizon wireless did everything normally. Ater adding the sim# and imei to the account and finishing up the activation process, her phone said "unregistered sim" instead of At&t. I tried another sim and still recieved the same message on the phone.

One thing I left out... This customer was also my girlfriend, and I was activating her from my home through POS at around 11:00PM EST.
I had a contract with me and did everything normally, except for it being at my house... Could this somehow effect her activation? She has no number right now, her VZ phone isn't working, and her new phone with us isn't working either. Her number is in the system but her status is inactive. Any ideas?


Posted by: Splork

Sounds like you're going to have call PAG. Number's aren't "lost" per say, but there could have been an issue with the port, or the port could just be taking awhile due to some issue.

Ciao


Posted by: Jayden0606

PAC or PAG as splork called it.


Posted by: noodles5666

I had the same issue when I ported my number from TMO to AT&T. The rep actually said she lost my number in the port process. I called up and b*tched and complained as I have had this number for over 5 years. Got a $100 credit on my bill and they found it 2 days later.


Posted by: SoCal91302

Quote:
Originally Posted by DonATcentral
This is my first post since finding out about this siterecently, so hello everyone, my name is Don and I'm an Indirect account executive working out of market 42 NY/NJ area.

Anyway I've encountered a weird problem and am wondering if anyone has come across this issue before. I was porting a customer over from Verizon wireless did everything normally. Ater adding the sim# and imei to the account and finishing up the activation process, her phone said "unregistered sim" instead of At&t. I tried another sim and still recieved the same message on the phone.

One thing I left out... This customer was also my girlfriend, and I was activating her from my home through POS at around 11:00PM EST.
I had a contract with me and did everything normally, except for it being at my house... Could this somehow effect her activation? She has no number right now, her VZ phone isn't working, and her new phone with us isn't working either. Her number is in the system but her status is inactive. Any ideas?


Well the number still exists whether it be on VZ's site or AT&T's so I would say contact PAC and see what the hangup is and correct it. Worse case scenario is to cancel the port request and start over double checking all info (ssn, acct #, ect).. or like you said it could be because you did it from home and as a security precaution they system halted the process.. who knows.

P.S. Welcome to HoFo!


Posted by: cac67

Has this number ever been ported before? Did you confirm it's not a type 1 number?


Posted by: DonATcentral

Everything's working now. Here's what happened. Since I did the port after hours (past 11pm est) it stayed in the system as a pending port request. The automated system could not locate the number, and it just stayed in the "pending" section until someone manually pulled it over and activated the line. Lesson learned, don't activate after hours. I believe the POS hours are 7am-11pm EST. Oh and shouldn't i not be able to activate from home? They should force us to activate from a static IP to avoid situations like this in the future.


Posted by: VeeralS05

Yeah its a simple call to PAC, numbers don't just get lost! Plus you want to make sure she doesn't have a password on her Verizon account, and if she does make sure you put it in during the port.


Posted by: DonATcentral

There was no password or anything, it was simply a matter of me activating her after hours. Either way everything is fixed now thanks to a friendly pac rep. Thanks for your help and suggestions everyone.


Posted by: Sincere759

Quote:
Originally Posted by DonATcentral
One thing I left out... This customer was also my girlfriend, and I was activating her from my home through POS at around 11:00PM EST.
I had a contract with me and did everything normally, except for it being at my house... Could this somehow effect her activation? She has no number right now, her VZ phone isn't working, and her new phone with us isn't working either. Her number is in the system but her status is inactive. Any ideas?


I've done work in POS before at home after store hours like check credit and activate phones, they dont stop you from doing it but each time you log in to POS they can track where it was done from, so becareful who you do it for.


Posted by: DonATcentral

Well that's going to change because my ATT Rep recently called up all the dealers in my area including myself, and said we all have to get a static IP before May 1st. We can still check credit and add/change features from other computers, but activations must ONLY be done from that one static IP in my store.




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