vB Easy Archive - Care changes

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Care changes
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Posted by: kerrikins

So, did anyone else here get surprised by the changes to Care? Might not affect most of you, since Telegence covers most of it...

At my centre, this is how it went - we were told that there would be 'advancements' made to the Care billing system, and we'd get training mid-month.

Using Care today, and what do we find? The change is already being rolled out in some markets. (And we get an email after the fact). Our training department had to do a quick, basic summary of how to change rate plans, etc, to our floorwalkers, because our reps were just flying blind.

So, was this just my centre, or were other people affected too?

Posted by: cingtd

Quote:

Originally Posted by kerrikins

So, did anyone else here get surprised by the changes to Care? Might not affect most of you, since Telegence covers most of it...

At my centre, this is how it went - we were told that there would be 'advancements' made to the Care billing system, and we'd get training mid-month.

Using Care today, and what do we find? The change is already being rolled out in some markets. (And we get an email after the fact). Our training department had to do a quick, basic summary of how to change rate plans, etc, to our floorwalkers, because our reps were just flying blind.

So, was this just my centre, or were other people affected too?

I only know of one enhancement for Family Talk plans in Philly and Harley markets. What other changes have taken place? I am unaware of any new training sessions for CARE or any other enhancements.

Posted by: kerrikins

They're going to be rolling out the changes that they made in Philly and Harley to the rest of the system as well, and we got surprised by it.

Have you actually seen the new changes? With what was happening yesterday, it was a combination of the fact that it was a new system that people weren't familiar with, and a lot of error messages - the system freezing up on people and having to be entirely rebooted, messages saying that their sales channel wasn't authorised to move a line onto a FT plan...