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Calling my shot. Mandatory in-store iPhone activation coming soon..

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Posted by: prime_minister

I have a hunch that with the iPhone2 release that in-store activation of the device will be required for purchase. With 4million iPhones sold but only 2mil activated and the sizeable royalty that Apple gets off every monthly subscription both Apple and AT&T are letting a lot of money walk out the door.

Obviously, this will require an integration of an 'activation only' version of itunes at every terminal that operates OPUS. After activation a customer can use their home copy of itunes for software updates, sync, etc...

The only thing that makes me think twice is, what if someone wanted to purchase one as a gift? Hmmm...

Let me know if I'm talkin' crazy...



Posted by: classylady78

I don't know. I think if Apple wanted us to do in store activations, they would have done it by now. Or even let it be an option. The iphone is run the way Apple wants it done.



Posted by: smg1976

Also, keep in mind that not only does Apple benefit by every activated iPhone, but so does AT&T.

AT&T gets a cut of the revenue generated by purchases of iTunes product on activated iPhones. So it's in BOTH companies' interest to go forward with an enforced in-store activation. The only problem will be with "gift" customers that are legitimate.

I do agree with classylady that it probably won't change though.



Posted by: neodamonkey

People are asking now what about if it is a gift? What about when they are buying a different phone as a gift? same stuff different pile bring the birthday boy in the store and do it there just as if they were getting them a regular phone. No big deal



Posted by: JustJoe

They should develop a new way to sell "gift" iphones. Gift cards won't necessarily work because of different tax rates, but maybe a voucher or pick up slip or something. I think I sold one that won't hit the system today, but since he met all of the criteria for me to sell him one he got one. (We have A LOT of tourists in the store)



Posted by: ATnt-RSC

Quote:
Originally Posted by prime_minister
Obviously, this will require an integration of an 'activation only' version of itunes at every terminal that operates OPUS. After activation a customer can use their home copy of itunes for software updates, sync, etc...


I think it would make more sense to print the ICCID as well as the IMEI on the back of the box, and just scan both into the system then hand it over. Box is still sealed, so you can keep the basic box-opening experience, as well as the 10% restocking fee. You can even keep it locked down until it's been associated with an iTunes account. It's win-win for everyone but the unlockers.

But, as another poster said, that's not happening.



Posted by: JustJoe

Quote:
Originally Posted by ATnt-RSC
I think it would make more sense to print the ICCID as well as the IMEI on the back of the box, and just scan both into the system then hand it over. Box is still sealed, so you can keep the basic box-opening experience, as well as the 10% restocking fee. You can even keep it locked down until it's been associated with an iTunes account. It's win-win for everyone but the unlockers.

But, as another poster said, that's not happening.


The ICCID is printed on the box. Look at the Apple barcodes (the ones in gray). It's there. That has bailed me out a few times if I lost the pre-approved credit check # screen in OPUS.



Posted by: cingman66

Hopefully that is true...the part about letting stores activate the device. But let's go one step further and let the customer choose where to buy the product, and open up sales to all channels. No, wait...that makes too much sense. What was I thinking?



Posted by: classylady78

Quote:
Originally Posted by cingman66
Hopefully that is true...the part about letting stores activate the device. But let's go one step further and let the customer choose where to buy the product, and open up sales to all channels. No, wait...that makes too much sense. What was I thinking?


I am sure that AT&T would love all the channels to sell the iphone that would equal more money for them. The thing is like I said in an earlier post, that Apple runs the deal with the iphone. That is why things are the way they are with the iphone.

Personally, I do not see this happening because Apple wants customers to be able to activate their own phones. They want to sell them in the Apple stores and the people in the Apple stores are not going to activate lines.



Posted by: cingman66

Quote:
Originally Posted by classylady78
I am sure that AT&T would love all the channels to sell the iphone that would equal more money for them. The thing is like I said in an earlier post, that Apple runs the deal with the iphone. That is why things are the way they are with the iphone.

Personally, I do not see this happening because Apple wants customers to be able to activate their own phones. They want to sell them in the Apple stores and the people in the Apple stores are not going to activate lines.


That theory is kind of in line with what's around the corner from Microsoft. Their new Surface will revolutionize the way retail works, and I hate to say it, all but eliminate the need for actual sales reps in alot of industries, including ours.

This doesn't mean that I suddenly like Apple...no, I despise them. But Microsoft isn't too far behind them on my list...lol



Posted by: Raw Tunes

Apple would lose money if they made their reps sell cell phone service. The cost of training and commissions payouts would be too high. Lets not forget, Apple only produces ONE cell phone now. Indirects cant sell iphones because if they did you would "FREE iphone" banners posted everywhere, and Apple would be pissed.



Posted by: cingman66

Quote:
Originally Posted by Raw Tunes
Apple would lose money if they made their reps sell cell phone service. The cost of training and commissions payouts would be too high. Lets not forget, Apple only produces ONE cell phone now. Indirects cant sell iphones because if they did you would "FREE iphone" banners posted everywhere, and Apple would be pissed.


Agreed about Apple not dealing with the activation process...but let's not get carried away by thinking Agents would offer free iPhones. We would certainly want to discount them...based on cost of the iPhone and commission payout...but nobody I know would offer them free. More likely $200 off the current asking price to reflect the activation commission. I'm guessing by keeping the phone to themselves, AT&T is saving that commission payout, thereby holding the line on Apple's asking price (because they don't have to pay their COR reps commission).

The whole scenario stinks...for Agents AND the consumer. Don't you think consumers would want to get some sort of discount off the phone...seeing as how they have to sign up for two additional years anyway?



Posted by: classylady78

Quote:
Originally Posted by cingman66
Agreed about Apple not dealing with the activation process...but let's not get carried away by thinking Agents would offer free iPhones. We would certainly want to discount them...based on cost of the iPhone and commission payout...but nobody I know would offer them free. More likely $200 off the current asking price to reflect the activation commission. I'm guessing by keeping the phone to themselves, AT&T is saving that commission payout, thereby holding the line on Apple's asking price (because they don't have to pay their COR reps commission).

The whole scenario stinks...for Agents AND the consumer. Don't you think consumers would want to get some sort of discount off the phone...seeing as how they have to sign up for two additional years anyway?


In order for Apple to allow anyone to be an authorized retailer and sell their products, you have to sell the product for the price Apple dictates. You only can discount it if Apple does. (I used to sell Apple computers from a reseller) Apple won't let you take $1 off of the iphone to make a sale. In the Cor stores our Opus system won't even allow us to discount the iphone.



Posted by: krisguy

Quote:
Originally Posted by classylady78
In order for Apple to allow anyone to be an authorized retailer and sell their products, you have to sell the product for the price Apple dictates. You only can discount it if Apple does. (I used to sell Apple computers from a reseller) Apple won't let you take $1 off of the iphone to make a sale. In the Cor stores our Opus system won't even allow us to discount the iphone.


Or any of the accessories. I tried to discount a CLA due to damage, and OPUS wouldn't do it. I sold the customer a brand new one, but it's annoying that we can't even discount anything related to iPhone, even if it isn't an Apple branded product.



Posted by: classylady78

Quote:
Originally Posted by krisguy
Or any of the accessories. I tried to discount a CLA due to damage, and OPUS wouldn't do it. I sold the customer a brand new one, but it's annoying that we can't even discount anything related to iPhone, even if it isn't an Apple branded product.


I really think that has something to do with our agreement with Apple, it is stupid though.



Posted by: Stea1th

Quote:
Originally Posted by krisguy
Or any of the accessories. I tried to discount a CLA due to damage, and OPUS wouldn't do it. I sold the customer a brand new one, but it's annoying that we can't even discount anything related to iPhone, even if it isn't an Apple branded product.


That must be your market because we can discount anything as long as
it's not apple branded. All those gel cases and 3rd party accesories are
able to be discounted. We just can't take anything off apple products.

USB charger, Headphones, and the iphone itself.



Posted by: classylady78

Quote:
Originally Posted by Stea1th
That must be your market because we can discount anything as long as
it's not apple branded. All those gel cases and 3rd party accesories are
able to be discounted. We just can't take anything off apple products.

USB charger, Headphones, and the iphone itself.


I am in market 5 and we can't discount anything iphone related either.



Posted by: prime_minister

Quote:
Originally Posted by classylady78

Personally, I do not see this happening because Apple wants customers to be able to activate their own phones. They want to sell them in the Apple stores and the people in the Apple stores are not going to activate lines.


And almost 2 months to the day....Booyahkasha!!

(pats self on back)



Posted by: smg1976

Quote:
Originally Posted by prime_minister
And almost 2 months to the day....Booyahkasha!!

(pats self on back)


Yeah, that and the fact that Apple stores WILL be activating iPhones, after all. Good call.

Customers will be required to activate at point-of-sale, and must go on a 2-year contract. No more PAYG or PYP activations with the iPhone 3G.



Posted by: cingman66

Quote:
Originally Posted by smg1976
Yeah, that and the fact that Apple stores WILL be activating iPhones, after all. Good call.

Customers will be required to activate at point-of-sale, and must go on a 2-year contract. No more PAYG or PYP activations with the iPhone 3G.


And let me guess...they will still receive NO DISCOUNT on the iPhone with their 2-year sign up? Just a hunch.

I also heard that the price on the 16gb version will drop to $199...any confirmation on that? If so, I don't think we'll be selling any other phones any time soon.



Posted by: LUNDiS

Quote:
Originally Posted by cingman66
And let me guess...they will still receive NO DISCOUNT on the iPhone with their 2-year sign up? Just a hunch.

I also heard that the price on the 16gb version will drop to $199...any confirmation on that? If so, I don't think we'll be selling any other phones any time soon.


WRONG.

the 199/299 price INCLUDES subsidy. pricing without subsidy has not been released, but according to CSP, a 2 year contract is required.



Posted by: cingman66

Quote:
Originally Posted by LUNDiS
WRONG.

the 199/299 price INCLUDES subsidy. pricing without subsidy has not been released, but according to CSP, a 2 year contract is required.


I stand corrected. Info is coming out in dribs and drabs unfortunately.

Apple can fo guck themselves for all I care.



Posted by: neodamonkey

Yeah I totally thought you were crazy for suggesting that we were going to be activting them in store but you are right.

I love the new data pricing btw



Posted by: LUNDiS

Quote:
Originally Posted by cingman66
I stand corrected. Info is coming out in dribs and drabs unfortunately.

Apple can fo guck themselves for all I care.


WORD to that... i cant stand apple, and their hippie smarter-than-thou customers and employees. screw 'em all. ive been tempted to go work for verizon so i dont have to keep answering the phone from f*cking idiots saying "you got the new iphone yet?"



Posted by: BombaMyte

Quote:
Originally Posted by LUNDiS
pricing without subsidy has not been released


WRONG, +1.

There will be no non-committment pricing on the 3G iPhone. Check the CSP memo.



Posted by: cingman66

We are hearing that Agents will definitely STILL be left out in the cold on this one...Apple simply has no way to control pricing if they allow Agents to sell their precious. Thank God we will have the Bold out around the same time for customers that want a phone that actually works well beyond watching videos and listening to music.



Posted by: liquidfiretibby

if it isnt people wanting to turn their phone into an ipod, they want to turn their ipod into a phone

so if they arent going to offer non-commitment pricing, does that mean anyone who does not start a new line of service or is not eligible for upgrade, cannot get the new iphone? if thats the case, its phucking stupid and thwy will lose tons of potential sales



Posted by: dm919

Quote:
Thank God we will have the Bold out around the same time for customers that want a phone that actually works well beyond watching videos and listening to music.


Hahaha you did this same song and dance exactly a year ago when the first iPhone came out. All you did was bash the iPhone and say how great the Curve is. Here you are again bashing the new iPhone saying how great the Bold is going to be. News flash-the new iPhone DESTROYS the Bold in every category. Especially now that it has MS Exchange capability. Go back to sucking your thumb in your agent store and keep trashing the company that puts food on your table...



Posted by: FormerRuling

Right now the announcements have been:
All 3G iphones activated in store like normal phones.

199/299 prices. This is 2-yr contract, which is required - No commitment not available.

No Insurance.

Buyers remorse goes to the normal 30 days.

Upgrades to the 3G iphone done by normal upgrade procedures, except existing iphone customers are auto-eligible no matter their tenure.

Only part Itunes has in activation is a 1-time tether to "unbrick" (their term, not mine) the Iphone.

Data plans will be 30 bucks for personal unlimited data, 45 bucks for business.



Posted by: cingman66

Quote:
Originally Posted by nextel2cingular
Hahaha you did this same song and dance exactly a year ago when the first iPhone came out. All you did was bash the iPhone and say how great the Curve is. Here you are again bashing the new iPhone saying how great the Bold is going to be. News flash-the new iPhone DESTROYS the Bold in every category. Especially now that it has MS Exchange capability. Go back to sucking your thumb in your agent store and keep trashing the company that puts food on your table...


You really are a sad, little man. AT&T does not put food on my table...I put food on my table. They just make it harder.

As for the Curve vs. iPhone...let's look at some real numbers, not just your opinion:

Top 10 devices in the US as of May 2008 --

#1 BB Curve (20.6% marketshare)
#2 BB Pearl (11.9% marketshare)
#7 Apple iPhone (3.3% marketshare)

I guess over 32% of the market likes getting destroyed. In fact, I just had ANOTHER customer today who bought a Curve in September 2007, got it wet in March and bought an iPhone, and begged me to help her get back into a Blackberry because she LOVED her original one, and the iPhone just couldn't compete. She echoes the sentiments of the MAJORITY of our customers, so your little opinion matters NOT AT ALL. Thank you for playing.



Posted by: Italian1stal

Yea just got an email saying there will be itunes on all opus computers with in the next couple of weeks..... looks like def activating in stores.



Posted by: dm919

Quote:
Originally Posted by cingman66
You really are a sad, little man. AT&T does not put food on my table...I put food on my table. They just make it harder.

As for the Curve vs. iPhone...let's look at some real numbers, not just your opinion:

Top 10 devices in the US as of May 2008 --

#1 BB Curve (20.6% marketshare)
#2 BB Pearl (11.9% marketshare)
#7 Apple iPhone (3.3% marketshare)

I guess over 32% of the market likes getting destroyed. In fact, I just had ANOTHER customer today who bought a Curve in September 2007, got it wet in March and bought an iPhone, and begged me to help her get back into a Blackberry because she LOVED her original one, and the iPhone just couldn't compete. She echoes the sentiments of the MAJORITY of our customers, so your little opinion matters NOT AT ALL. Thank you for playing.


If at&t didn't exist, you wouldn't have a job. Simple enough for you?

Oh and good comeback using May 2008 numbers. There was in intentional 2G iPhone shortage to create a buzz around the release of the 3G iPhone. Add to that 3 major carriers launched the BB Curve in May 2008 (Alltel, Sprint, and Verizon)

Your stupid customer story is very touching. Given the choice to purchase an iPhone or a BB Curve, I guarantee an overwhelming majority will pick the iPhone-esp now that they are $199. Way better UI, more memory, wi-fi, better web browser. Your move, Ace.



Posted by: Stea1th

I think not allowing agents to have iphones is a blessing.

Cingman is a sad sad man...



Posted by: Linkman

[QUOTE=nextel2cingular]Oh and good comeback using May 2008 numbers. There was in intentional 2G iPhone shortage to create a buzz around the release of the 3G iPhone. Add to that 3 major carriers launched the BB Curve in May 2008 (Alltel, Sprint, and Verizon) QUOTE]

So can you explain why Apple lost market share to RIM & Palm in the 1st quarter of 2008? RIM's market share went from 35.1 percent in the fourth quarter to 44.5 percent in the first, while Apple's DROPPED from 26.7 percent in the fourth quarter to 19.2 percent in the first. Palm's Centro lifted that company's market share to 13.4 percent in the first quarter, up from 7.9 percent in the fourth.

Oh and by the way, Apple didn't lose money to create buzz around the launch of the 3G iPhone, and, one more little point Alltell is not a "major" carrier they are a regional carrier.



Posted by: liquidfiretibby

Quote:
Originally Posted by LinkmanOh and by the way, Apple didn't [B
lose money [/B] to create buzz around the launch of the 3G iPhone, and, one more little point Alltell is not a "major" carrier they are a regional carrier.



so regional means nationwide service?? and if you really want to argue it, Alltel isnt a carrier anymore, they are being bought by VZW.



Posted by: IseeOrangepeopl

I'm an exclusive agent and though it stinks I won't ever get the iphone, I'm not too broken hearted over it. If I get a customer that has their heart set on that phone, I'll send them to corporate. If they're undecided then it gives me a opportunity to see if that's the right phone for them. A vast majority want a phone that can do multimedia, music and whatnot and think the iphone is the only one that can do it. I can usually get them into a BB or a Tilt and they leave very happy with their service.

Apple sets the price and I'm not going to argue if they choose not to give us the phone. I look at it as a favor actually. I really don't want to deal with customers who want their phones fixed in store and get irrate when they hear they have to contact Apple. My sister works at Corp and I've heard some stories. Overall its Apple's call and since I can't change their minds, no worries



Posted by: Linkman

Quote:
Originally Posted by liquidfiretibby
so regional means nationwide service?? and if you really want to argue it, Alltel isnt a carrier anymore, they are being bought by VZW.


Alltel is NOT a nationwide carrier and they are NOT part of VZW yet -- it's pending many govt agency approvals. They have always been a regional carrier or 2nd tier carrier. Which does NOT make them a "major" carrier.

I guess you didn't have a response to my main point since you choose to argue the status of Alltel.



Posted by: liquidfiretibby

Quote:
Originally Posted by Linkman
Alltel is NOT a nationwide carrier and they are NOT part of VZW yet -- it's pending many govt agency approvals. They have always been a regional carrier or 2nd tier carrier. Which does NOT make them a "major" carrier.

I guess you didn't have a response to my main point since you choose to argue the status of Alltel.



way to assume that i am on the iphone bandwagon. also, alltel, as is, is the 5th largest provider in the US. so yea i'd call them a "major" carrier. Esp since they blast their dammed commercials EVERYWHERE, even where they dont have native coverage.

i hate the iphone as well. i work for vzw and i get ppl wanting a phone from me that is an iphone but not. (know what i mean?) sure its a nice phone, but its not "god's gift to cell phones" as everyone is making it out to be. \

i agree that apple didnt purposely lose money to hype the new product. that would be a horrible business decision since its not a sure thing that the new iphone will sell well. i'm sure it will, but its not something that you can safely bet on to the point of purposly losing money over it before its even released.



Posted by: Linkman

Quote:
Originally Posted by liquidfiretibby
way to assume that i am on the iphone bandwagon. also, alltel, as is, is the 5th largest provider in the US. so yea i'd call them a "major" carrier. Esp since they blast their dammed commercials EVERYWHERE, even where they dont have native coverage.

i hate the iphone as well. i work for vzw and i get ppl wanting a phone from me that is an iphone but not. (know what i mean?) sure its a nice phone, but its not "god's gift to cell phones" as everyone is making it out to be. \

i agree that apple didnt purposely lose money to hype the new product. that would be a horrible business decision since its not a sure thing that the new iphone will sell well. i'm sure it will, but its not something that you can safely bet on to the point of purposly losing money over it before its even released.


From Alltel:
ALLTEL Facts: The largest of the regional carriers, Alltel covers 12 million customers in 35 states. Headquartered in Little Rock, Ark., its native CDMA coverage is concentrated in the Southeast, the Midwest, and the Southwest.

I never assumed anything. In fact it seems you are the one making assumptions becuase I never said I hated the iPhone. You contridicted yourself too. In your earlier post you said, "There was in intentional 2G iPhone shortage to create a buzz around the release of the 3G iPhone." Apple is losing money right now and will until July 11th when the new 3G model launches.



Posted by: liquidfiretibby

Quote:
Originally Posted by Linkman
one making assumptions becuase I never said I hated the iPhone. You contridicted yourself too. In your earlier post you said, "There was in intentional 2G iPhone shortage to create a buzz around the release of the 3G iPhone." Apple is losing money right now and will until July 11th when the new 3G model launches.



actually that was nextel2cingular who said that



Posted by: Linkman

Quote:
Originally Posted by liquidfiretibby
actually that was nextel2cingular who said that


So sorry



Posted by: dm919

Quote:
Oh and by the way, Apple didn't lose money to create buzz around the launch of the 3G iPhone


I never said they were losing money. You did. But just for fun, try and go to an at&t COR store right now and purchase an iPhone. Oh-they are all sold out! Shortage...

Quote:
one more little point Alltell is not a "major" carrier they are a regional carrier.


You are splitting hairs.

And all this talk about market share is pointless. Of course BB sells more phones. The Pearl and the Curve are $100 and the 8GB iPhone is $400. And lots of companies buy tons of Blackberries because of the email/sync capabilites-something the new iPhone will have going for it. Not to mention the lower price.

Anyway, the original argument was which phone was 'better' not which one sold the most. Stay on track...



Posted by: NJJ

In all fairness, we've had several customers wanting to switch back to RIM devices after getting sick of their iPhones. However, I suspect this speaks more of RIM customer loyalty (they don't call 'em "Crackberry" for nothing) than any iPhone weakness or inferiority.

And frankly, any disparaging remarks about iPhones made by agents (and I can say this because I am one too), are more likely due to "sour grapes" than anything else. Let's face it, the iPhone is a fantastic device -- maybe no more fantastic than any other device, but definitely no less fantastic. I feel very, very sad (and somewhat disenfranchised) about the continued decision not to allow agents to sell it.



Posted by: Linkman

Quote:
Originally Posted by nextel2cingular
I never said they were losing money. You did. But just for fun, try and go to an at&t COR store right now and purchase an iPhone. Oh-they are all sold out! Shortage...



You are splitting hairs.

And all this talk about market share is pointless. Of course BB sells more phones. The Pearl and the Curve are $100 and the 8GB iPhone is $400. And lots of companies buy tons of Blackberries because of the email/sync capabilites-something the new iPhone will have going for it. Not to mention the lower price.

Anyway, the original argument was which phone was 'better' not which one sold the most. Stay on track...


How is not having a phone in stock making money??!! You can't sell what you don't have, therefore they are losing money. Splitting hairs or stating facts as opposed to feelings. You choose.

But, OK lets go with the iPhone being better than all other phones feeling, really, how is that exactly? You said that the "new iPhone DESTROYS the Bold in every category." Really, every category or would I would splitting hairs if I were to say that you are wrong? Maybe AT&T should convert all of their stores into Apple stores and only sell the new iPhone and you could be nextel2cingular2apple.



Posted by: cingman66

Quote:
Originally Posted by Linkman
How is not having a phone in stock making money??!! You can't sell what you don't have, therefore they are losing money. Splitting hairs or stating facts as opposed to feelings. You choose.

But, OK lets go with the iPhone being better than all other phones feeling, really, how is that exactly? You said that the "new iPhone DESTROYS the Bold in every category." Really, every category or would I would splitting hairs if I were to say that you are wrong? Maybe AT&T should convert all of their stores into Apple stores and only sell the new iPhone and you could be nextel2cingular2apple.


Now that's some funny chit...

I like your point, too...if the iPhone is the be-all, end-all of cell phones, then why do we even bother carrying any of the other "crappy" phones? We should just sign over our stores to Steve Jobs and let him have more places to sell his stuff. Nokia, Motorola, Samsung, etc, shouldn't even bother trying to build any more phones because Apple has made them all obsolete.

My original point of dispute with that moron was that the new iPhone will not destroy the Bold. In any category other than "official phone of sheep everywhere" of course.

You can call it sour grapes or whatever you want, but I know what my customers tell me, and that usually is, "The iPhone is great for listening to music or watching videos...but I want a device that makes it easy to send and receive my email..." as well as many other things--like taking great pictures and sending them via MMS, typing quickly and accurately, synchronizing with Outlook, being able to voice dial, use stereo bluetooth, use IM easily, record video, etc. If Agents had the iPhone, we would sell it...but I certainly wouldn't sell it BEFORE a Blackberry. There is a reason we have so many phones to choose from...the same reason Baskin Robbins has 31 flavors.

As for my move...let's look at your reasoning for why customers will "overwhelmingly" choose an iPhone. You said better UI--what a crock that is...the iPhone is ridiculously hard to navigate to do even the simplest things. Touch-screen or not, the BB's are way easier to navigate. You said more memory...how does a phone with a finite amount of space (8 or 16 GB) hold more than a phone with expandable memory (effectively giving it unlimited storage)? You said wi-fi...uh, here's a news flash Ace...the new Bold has wi-fi. You said better web-browser...but actually, the new iPhone's 3G browser can't handle the faster versions of HSDPA that AT&T has, meaning that the best it can do is 1.8 mbps for downloads, while the new Bold will be able to handle 3.6 mbps...I'm pretty sure double the speed is better.



Posted by: smg1976

Activating in-store-this must be why we're opening at 8 AM, to allow as many activations that day as possible...





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