vB Easy Archive - Office ******** leads to my dismissal

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Office ******** leads to my dismissal
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Posted by: i880/8525junkie

ok...as some of you know... I was working @ a corp store in nyc Well, about 2 months ago, I was suspended for "using my manager's code to give a customer an early upgrade without her consent". Now this is all fine and dandy but what is interesting was that my manager had only been there for 3 weeks and was my 3rd manager in 5 months...how was I suppose to know her code when she herself told me she never gave me the code? now, what is interestign was that prior to her being the manager, she was our SBA but since she wasn't in her position for 6 months...it created controversy here in nyc...to the point that Tom Devito, the head honcho here in nyc declared all employess now had to wait 1 year to switch positions or transfer...needless, to say, it pissed off a lot of people including me...I had my sights on become a RAE (Retail Account Executive) after 6 months as I have plenty of sales experience with cell phones. Now, what enraged me even more was that I found out from one of my friends from college that works @ one of the prestigious real estate companies here in nyc that she had interviewed for a job there....now I was extremely pissed b/c she became a manager, ****ed everyone over and was now gonna leave...she didn't get the job so she stayed but I openly criticized for it during one of our sat. morning meetings b/c I felt this was insanity...so knowing what I know of Care and Vision (I got access to it during training on my own will...in case i had to cover my own ***..and I kno how capable she was in setting me up...so they suspend me and she doesn't submit her evidence for a MONTH AND A HALF! the union did nothing on my part despite plenty of phone calls from my behalf and so finally, after realizing I wasn't gonna be forced to quit so I could lose my unemployment...they finally fired me on the 27th...I find it funny how all of this turned out...but where she lost was that I'm on the rehireable list..so I'm gonna bide my time...wait till october and then go for the RAE position...b/c quite honestly, I'm not letting this end the way it has..

Posted by: ivwshane

Its a good thing you pay your union dues!

Seriously though, isn't this the EXACT sort of thing the union is supposed to be protecting employees against?

Posted by: Ced91071

Your union rep blows chunks!!!!!

Posted by: JustJoe

She still hasn't got me the paperwork for me to get IN the union. She was supposed to come to my RET100 class in January... we have a rep that has needed a lot of union backup so it's not likenI'm avoiding the union...

And well.... I successfully burned all of my bridges today. I was at my area's "your accessory numbers suck 'workshop'" and afterwards I was about 10 seconds away from tossing my cou and id badge on the table and walking out.

Posted by: i880/8525junkie

apparently not...it just irks me b/c when it cames to metrics... I was blowing people out the water....no one in my store would hit both their feature and access quota....I did both and would come close to hittin my activation quota..I believe in quality not quantity...I'm the rep that may end the day with 3-4 activations but best believe I got 80 in accs and 30 in features...It got to the point where one month..my store's accessory/act was @ 35....and yet I had 65 acc/opp...imagine how much worse it would've been...they lost a energetic and efficient employee over some crap...and I'm gonna laugh all the way to the bank when I go for dat RAE position which is much more rewarding...

Posted by: i880/8525junkie

Quote:

Originally Posted by JustJoe

She still hasn't got me the paperwork for me to get IN the union. She was supposed to come to my RET100 class in January... we have a rep that has needed a lot of union backup so it's not likenI'm avoiding the union...

And well.... I successfully burned all of my bridges today. I was at my area's "your accessory numbers suck 'workshop'" and afterwards I was about 10 seconds away from tossing my cou and id badge on the table and walking out.

yea...it's ridiculous how inefficient they r....and yea..acc/opp numbers in nyc are looking bad from what my ex-co workers told me...Like seriously, I didn't care about being #1 in store...I didn't care about becoming ASM or RSM even tho I have the sales experience...all I cared about was being a RAE....drive from store to store and coach up all the agents at&T works with..why would I not love that...

Posted by: .7

Quote:

Originally Posted by JustJoe

And well.... I successfully burned all of my bridges today. I was at my area's "your accessory numbers suck 'workshop'" and afterwards I was about 10 seconds away from tossing my cou and id badge on the table and walking out.

Just curious, what made you want to leave?

Posted by: SuxBeingU

union or not sounds like you deserved to fired. surprised you're rehireable.
If you like that kind of work hit up Mosaic, Marketsource or Marketstar. they are all marketing companies that deal with cellphone companies and carriers.

Posted by: i880/8525junkie

that would be the case IF I actually did what they accused me of...but guess what?!!? I didn't! B/c how can I give a customer an early upgrade if I don't have my manager's codes and she wasn't @ the store when it supposebly happened..?!!?!?

Posted by: .7

Quote:

Originally Posted by i880/8525junkie

that would be the case IF I actually did what they accused me of...but guess what?!!? I didn't! B/c how can I give a customer an early upgrade if I don't have my manager's codes and she wasn't @ the store when it supposebly happened..?!!?!?

So now im confused.

So if an early upgrade requires a managers code and you admit you didnt have her code, then

a) how did it (her code) get used on an upgrade you processed?
b) if she, as you say, wasn't there then how could she have possibly given consent?

So if you didn't give this upgrade, then what did you sell the phone for? if the pricing you gave the customer was correct then there shouldn't be an issue, correct? I guess what Im not wrapping my head around is how she gave consent to do an early upgrade with a code you supposedly didn't (yet was used if thats what your being accused of) have when she wasn't even at the store? You don't just get suspended for something they have no proof of you doing in a represented market. So are they just saying you did it and you have proof you didnt or did you do an override and if so who authorized it for you?

The facts aren't adding up on my end.

Posted by: JustJoe

Quote:

Originally Posted by .7

Just curious, what made you want to leave?

I was talking with my ARSM after the meeting about how he's making me transfer to a location I really don't want to go to. I just love how I haven't been involved in a single decision regarding my employment since the day I was hired...

Posted by: classylady78

You could have memorized your manager's password, and then you could do what you want without her knowing (until later).

At my store whenever you do an exception upgrade you are supposed to email the manager the mobile number and reason for upgrading early and he/she then comments the account.

Basically the way I look at it is to cover your butt.

If you did do it without permission, that does warrant dismissal.

Posted by: i880/8525junkie

I'm trying to get my head around this fact...she has 12 months left...b4..OPUS wuld let u do upgrades without a manager override. but when my new manager showed up...we were no longer able to...now they never shared with me who the customer was...they just told me a date. If I remember clearly, I had a customer dat day who had 11 months left...with the new rules, this meant I needed a manager override but for whatever reason, it processed it as if it were a normal upgrade...seeing how she had more then 8 months left..they figured I had to have used it...so they got a statement from the customer stating noone was on the computer other then me. They also pulled put a printout showing she had 11 months left when I did the upgrade. I was fired bcof those pieces of observation yetlike I said...I never knew her code..but I knew she didn't like me bc I criticized her for her selfish behvior...

Posted by: ivwshane

Really good customers are able to upgrade even though they have 11 months left.
Did they look up the account to see if it the customer was ready because of an upgrade advantage? It's really easy to tell if it was because the notes will say, "upgrade done with xx discount", or at the very least it will show the upgrade eligibility when the upgrade is processed.

Posted by: AppleMac

Quote:

Originally Posted by i880/8525junkie

I knew she didn't like me bc I criticized her for her selfish behvior...

I have fired someone for doing that do the DM. I told them to leave the meeting and come back after. After the meeting they were fired for insubordination. Their open criticism was detrimental to team moral and would have caused a respect problem had we allowed them to stay with the company.

So let's be clear. You were fired for what you said to the manager, not for the upgrade. The upgrade was simply used as means to an end. In the future I would recommend you keep your criticism to yourself, for the sake of your career.

Posted by: southwestm81

Quote:

Originally Posted by AppleMac

Are you saying it is wrong to criticize upper management period, or are you saying that it is inappropriate to criticize someone in front of others instead of in private (assuming the criticism is valid)? Just wanted clarification.

Still why couldn't they have said to the OP that they were being fired for what they said about their manager, instead of using the upgrade thing as a smoke screen reason?

Posted by: AppleMac

Quote:

Originally Posted by southwestm81

I'm saying that bringing it out like that in an employee meeting is wrong. If you have a problem with your superior you should ask to speak to them privately and then air your grievances. It's unprofessional and lacks class to do it in public.

They probably chose the upgrade as the reason, because it would be much easier to fire someone for that.

I am just speculating though.

Posted by: i880/8525junkie

all good points mac except you forget about one important thing. She lacked any respect for our careers at all. If she truly wanted to be our manager, why would she interview for another job right after you get the promotion?!?! She didn't care about us, her switch WAS detrimental to our store b/c many of us were on the verge of attaining higher positions...my ASM was on the verge of becoming a manager, my 2 sales leads were also ready to become asm and what happened??! She came and messed it up for everybody. Could I have said it to her behind closed doors? Sure I could have, but she clearly didnt care what happened to us employees so she didn't deserve that level of respect.

But like I said, I'm on the rehireable list so I'll go have fun for 6 months and then I'll come back and get the position I wanted in the first place.

Posted by: Wired_Can08

Hello. Call an attorney.

Posted by: Ced91071

Quote:

Originally Posted by Wired_Can08

Hello. Call an attorney.

exactly.................
sounds like wrongful termination.

Posted by: FormerRuling

Mac is probably right about them just picking an easy reason to fire you. I don't know about New York, but in Georgia even a good Union rep wouldn't have been able to do anything.

Just be glad you are rehireable. I know at our call center here it is VERY hard to get on the rehireable list. Even honest hard workers that have been here 10+ years and leave under valid circumstances and work their notices often get cheated out of being rehireable. (Newest example is when a woman left here recently, she was moving, had been here over 2 years with no discipline on file and went through the proper steps to tell them she was leaving and worked her notice, but she got cheated out of it because when she put in the notice of separation or w/e they said she didn't properly document the exact end date of her employment or something BS)

Posted by: Brianp48093

Quote:

Originally Posted by AppleMac

God forbid ANYONE should EVER criticize inept upper management. And people wonder why employees come back locked and loaded. Typical management on a power trip. I don't know you as a person so I'm not personally attacking you, but had that been me that you did that to for speaking my mind...I would’ve shattered your jaw, and dealt with the legal consequences later. I just can't believe that someone would openly admit taking action on something so trivial. Unless it was a threat, or direct attack by calling them an a **hole or what not, that was excessive.
Every place I've ever worked, the floor was always open for criticism at any of the meetings.