vB Easy Archive - Vodafone UK Customer Support

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Vodafone UK Customer Support
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Posted by: overkil6

I need your help bringing attention to my situation. I hope the more popular this becomes the more likely Vodafone UK will take notice and rectify the problem.

I am a Canadian citizen who traveled to Europe between March 1 - 24, 2008. The trip was to visit friends and locales that I didn't have a chance to when I lived in Dublin, Ireland between 2005-2006. My first destination was Scotland, where I purchased a LG KG800 - aka 'Chocolate' from a Car Phone Warehouse in order to stay in touch with friends and in case of emergencies. My intention was to have the phone unlocked shortly before departing home for Canada.

On March 23, I attempted just that. I called the Vodafone UK customer support line and asked about getting my phone unlocked. The rep told me that I needed £19.99 (roughly $40.00) on my top up account in order to do this. I was short and would need to top up. Fair enough. I hung up, went to the nearest corner store and purchased and activated a £20.00 top up voucher and called Vodafone UK support back.

This rep asked me my security questions, told me the price of the service and deducted it from my account. Only then did he tell me that Vodafone does not have the information in their system to unlock my phone. They would need to contact LG directly and have them email me the unlock code (NUC) and instructions on how to unlock the mobile. When I asked what the turn around was, he told me '72 hours'. Below is my correspondence with Vodafone Customer Support. Please keep in mind that I've already paid to have my phone unlocked while reading the below correspondence.

The summary:

I've been contacted via email on six different occasions to register my phone. While I was in Scotland I could NOT register my phone because I do not have 1) A UK credit card and 2) a UK postal address. I keep verifying my details however I am continually asked to send information so that Vodafone UK can register my phone. I was even offered a refund of my £19.99 on April 2, 2008 because of the headache I've suffered however as of April 8, 2007 that hasn't happened. I've even CC'd the Vodafone CEO Arun Sarin hoping to bring to his attention the slacking of his customer service team.

View the transcript of the emails at: http://unlockmyphone.blogspot.com/

Posted by: delt21

have a look at this
http://www.hotukdeals.com/item/1745...ng-phones-for-f