vB Easy Archive - Phone Tools & the Z9

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Phone Tools & the Z9
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Posted by: keithss

I got the new Z9 today and when i got home I downloaded the new Motorola phone tools. After about 2 hours of messing around with it, I got it to recognize the phone. I went to sync the contacts from my outlook and it gets about 75% of the way thru then says phone update failed. I called motorola and after about 1.5 hrs on the phone with them, they don't know why it won't work. They said they'll have a tier 3 tech call me in 24-48 hrs. just wondering if anyone else has tried this and had any success with this. Im assuming the V9 would be the same as well. I'm trying to sync via usb not bluetooth so I'm assuming it's not loosing the connecion. The only other strange thing is it recognizes the phone during setup but cannot identify it do I have to manually go in and pick MOTORIZR Z9. It says that the version of MPT is the most up to date and the tech also told me the same thing. I can transfer photos & music, just no contacts. Any assistance would be greatly appreciated. The only other thought I have is that the phone is just defective. PLEASE HELP!!!

Keith

Posted by: jogelu

Hey Keithss,

Sorry to hear that you spent that time in the phone with us, the reason is simple, MPT 4.56 load a driver version not compatible yet with your phone, as you saw the SW loaded in the phone is called Synergy improved and none of the actual MPT versions read it properly, i bet you used the V9 skin to make it work, this will let you use only the multimedia in the phone, please wait MPT 5.0 to be released, that will be this or the next month, in the meantime try this, go to developer.motorola.com and create an account (is free, you have to create the account to download the drivers) and download the drivers there version 3.4 or click https://developer.motorola.com/docs...r_32_v3.4.0.msi
**I hope this wont be deleted**

have a nice one!!

Posted by: cmatthews

MPT v5 is available now, after downloading the Handset USB Driver from MotoDev mentioned in the previous post, syncing with the Z9 works great.

Here's some shots of it from another thread
Z9 and MPT

Posted by: kybru

i cant get my phone tools to even detect my z9...my computer downloads all the drivers and things necessary but phone tools keeps saying that it cannot detect my phone...any suggestions? or what do i need to do to make it work id really like to get my calender on here asap...thanks guys hope to hear from someone soon

kyle

Posted by: jogelu

what MPT version are u using?

Posted by: hytran

Quote:

Originally Posted by cmatthews

MPT v5 is available now

It is? I wonder why I can't buy a copy or use Live Update to upgrade my current copy.

Oh, that's probably it, you're using a leaked, hacked and probably infected version of 5.0.5. To each their own...

Posted by: keithss

Thanks for all the help, I finally talked to A higher tech at motorola and he had informed me that the Z9 wasn't compatable with MPT yet and that I would have to wait for version 5.0. So I just returned the Z9 and got the V9. Worked perfectly first shot. Thanks again for all of the help.
Keith

Posted by: DSBall

You can manually select V9 to get most of the functions to work with the Z9 until the update comes out!

Posted by: kybru

do we have any ideas when the update will be?

Posted by: jogelu

Quote:

Originally Posted by kybru

do we have any ideas when the update will be?

Nahhh, i just received the info that it will not be avail yet..

DAMN @#$%^ Avanquest!!!

They just keep fixing bugs....

Does anyone thinks here that Moto should change Avanquest for another sw developer?

Posted by: DSBall

It won't happen soon enough!

Posted by: DSBall

Spoke to their tech support and MPT5 should be released in about 2 weeks.

Posted by: kybru

is mpt5 out yet? im dying with out my calender for the z9

Posted by: DWright93

I have 5.07a I believe, and it recognizes my phone perfectly. BUT when I try to load a mp3, it tells me I need a codec. Anyone know what codec, or where to get it for free??

Posted by: Cosmic Blue

what media player do you have on your phone. Go to the media player site and download the codecs you need to your phone.

Posted by: kybru

so since the mpt5 is out then all i have to do is run an update on my computer and it should download it correct?

Posted by: DWright93

Quote:

Originally Posted by kybru

so since the mpt5 is out then all i have to do is run an update on my computer and it should download it correct?

NO!! That is what I thought, unless I jumped too soon. I was on 4.5, and had to buy 5.0 from the site. I guess it is too late to whine about it. I'd say try, or send an email and ask. I was impaitient...

Posted by: kybru

so who do i send an email to to ask if i can just update? or does anyone here know?

Posted by: hytran

Quote:

Originally Posted by kybru

so who do i send an email to to ask if i can just update? or does anyone here know?

If you would use the search function, you'd find that we've covered this WAY too many times to keep typing it. Go to http://www.bvrpforums.com/motorola and read the FAQs. Instructions on how to do this are there.

Posted by: Techno_NOT

I have attempted to get Phone Tools 5.0 to recognize the Z9 on two computers without success. Motorola email support has not been helpful, as the software behavior described does not conform to what the software actually does. Interestingly, the two computers act somewhat differently,although both use Windows XP SP2. The laptop simply doesn't recognize the phone at all. The desktop provides an error message that states "Unsupported phone detected," "Phone not supported" and goes on to state that the phone is not supported in this version (5.0) of Phone tools. This latter message provides two radio buttons, one to launch live update and one to exit. Live update indicates no update and exit does just what it says.

On contacting Motorola support, I received step-by-step instructions for a manual installation using the V3 if the Z9 is not shown. To make a long story short, however, Phone Tools 5.0 does not offer an option for manual installation in the way suggested by the support email -- or any other way, as far as I can tell.

Has anyone figured out how to untie this Gordion knot with Motorola support?

I will call their undisclosed techie number on Monday, but Motorola should either indicate that the Z9 is presently unsupported by MPT 5.0 or should post PDQ a revised version, patch or workaround that works.

Posted by: hytran

Quote:

Originally Posted by Techno_NOT

I have attempted to get Phone Tools 5.0 to recognize the Z9 on two computers without success. Motorola email support has not been helpful, as the software behavior described does not conform to what the software actually does. Interestingly, the two computers act somewhat differently,although both use Windows XP SP2. The laptop simply doesn't recognize the phone at all. The desktop provides an error message that states "Unsupported phone detected," "Phone not supported" and goes on to state that the phone is not supported in this version (5.0) of Phone tools. This latter message provides two radio buttons, one to launch live update and one to exit. Live update indicates no update and exit does just what it says.

On contacting Motorola support, I received step-by-step instructions for a manual installation using the V3 if the Z9 is not shown. To make a long story short, however, Phone Tools 5.0 does not offer an option for manual installation in the way suggested by the support email -- or any other way, as far as I can tell.

Has anyone figured out how to untie this Gordion knot with Motorola support?

I will call their undisclosed techie number on Monday, but Motorola should either indicate that the Z9 is presently unsupported by MPT 5.0 or should post PDQ a revised version, patch or workaround that works.

Motorola may sell MPT but they didn't write it. Again, as has been mentioned way too many times around here, try the author's support site: http://www.bvrpforums.com/motorola

Are you, perchance, using a version of MPT that you downloaded from somewhere, ahem, that's not quite legit? If so, that's not the currently released version. In fact, that version was never released.

Posted by: Techno_NOT

Oh, yes, I am using a version that is not quite legit -- acquired upon payment of $39 from the Motorola online store. It is not quite legit for Motorola to sell this product as compatible with the Z9, inasmuch as the software doesn't recognize the Z9 on most, if not all computers, based upon my experience and what I read online. I am quite aware that this is an Avanquest product, but they didn't sell it to me; Motorola did.

The link suggested, http://www.bvrpforums.com/motorola, is of absolutely no assistance with respect to this problem with the Z9. Having scoured various forums for suggestions, that is one of the places I looked first, based upon your prior posting. Nada. I will talk to the techies on Monday suggested by the Motorola help line after I explained that I'd already tried everything the first-line help folks have in their script. By the way, if anyone is interested, that number is 866-289-6686. Do me the courtesy of laying off until at least 11:00am PST, as I would really like to get MPT working with the Z9, although I know in my heart of hearts, that is highly unlikely.

Posted by: DWright93

Quote:

Originally Posted by Techno_NOT

Oh, yes, I am using a version that is not quite legit -- acquired upon payment of $39 from the Motorola online store. It is not quite legit for Motorola to sell this product as compatible with the Z9, inasmuch as the software doesn't recognize the Z9 on most, if not all computers, based upon my experience and what I read online. I am quite aware that this is an Avanquest product, but they didn't sell it to me; Motorola did.

The link suggested, http://www.bvrpforums.com/motorola, is of absolutely no assistance with respect to this problem with the Z9. Having scoured various forums for suggestions, that is one of the places I looked first, based upon your prior posting. Nada. I will talk to the techies on Monday suggested by the Motorola help line after I explained that I'd already tried everything the first-line help folks have in their script. By the way, if anyone is interested, that number is 866-289-6686. Do me the courtesy of laying off until at least 11:00am PST, as I would really like to get MPT working with the Z9, although I know in my heart of hearts, that is highly unlikely.

Maybe there is a problem with XP SP2? It works fine with my Z9, but I am reluctantly running Vista. And I bought mine from the motorola site also. I am still having issues with it as far as transferring music (haven't tried downloading a codec via phone yet; never had to before), but it recognizes the phone just fine. I also have 5.07a, or something like that. I am at work now. I will dig a little deeper when I get home to see exactly where I bought it and version. But to the best of my memory, everything above is true.

Posted by: Techno_NOT

The Motorola representative I spoke with on the phone this a.m. told me that Phone Tools 5.0 is being revisited by Avanquest because of problems with the Z9. He recommended using Phone Tools 4.5.6 until the problems with 5.0 are cleared up. I will give that a try.

Posted by: Techno_NOT

Well, now I've tried the Motorola technical assistance "solution" of using MPT 4.5.6 until 5.0 is fixed to work with the Motorola Z9 phone. Technical assistance suggested manually using the V3 profile. This also will not initialize the Z9, although it displays a nice rendition of the V3 on the computer screen and has quite a number of functions that would be usable if the Z9 would initialize, but, of course, it won't ! The tech said they are aware of the problem with the Z9 and are working on an update to MPT 5.0. In the meantime, the Motorola online store continues to (shamelessly) advertise MPT 5.0 as compatible with the Z9. What can you say? Vaporware

Posted by: DWright93

Quote:

Originally Posted by Techno_NOT

The Motorola representative I spoke with on the phone this a.m. told me that Phone Tools 5.0 is being revisited by Avanquest because of problems with the Z9. He recommended using Phone Tools 4.5.6 until the problems with 5.0 are cleared up. I will give that a try.

Well that is funny. I couldn't get it to recognize it (of course) with 4.5.6; although as you said, the functionality was there if I chose the V3... But I'm still not having any problems with it being recognized or initializing with 5.07a... Maybe you should see if there is an XP patch?

Posted by: Techno_NOT

Quote:

Originally Posted by DWright93

Motorola tech assistance has not provided an XP patch, but said they are working on an update of some kind to take care of Z9 issues. The Z9 in data mode is not detected as a modem by either of my computers, although one of the computers knows there is a phone, but states it is "unsupported" in 5.0.7a. Manually setting up a Motorola phone modem on the computer does not help, as the phone will not respond to a modem query. This suggests to me that either the phone is bad or the XP driver is not working properly with this phone.

Posted by: Exhaloprez

Is MPT compatible with Mac? Any way of synching with a Mac?

Posted by: Techno_NOT

Quote:

Originally Posted by DWright93

Spoke with AT&T tech today and they inform that the Z9 will not emulate a modem in data mode unless you pay an additional subscription charge of $23/mo. Perhaps this is why my computers (now 3) will not recognize the Z9 as a modem. And, perhaps that is the problem with Motorola Phone Tools as well. On the other hand, maybe the XP driver simply doesn't work correctly for the Z9. Dunno.

Posted by: DWright93

Quote:

Originally Posted by Cosmic Blue

what media player do you have on your phone. Go to the media player site and download the codecs you need to your phone.

I found the solution. It wasn't my phone, but my media player with MPT??? Didn't make sense to me, but I downloaded the 6.50 codecs that came from the BVSP (MPT) site, and low and behold... So I may be thinking that the program didn't have codecs, or wasn't compatiable with the codecs (K-lite) I had on my PC...???

Posted by: DWright93

Quote:

Originally Posted by Techno_NOT

Nothing against ATT, and I'm not trying to talk anyone down as we all have our specialties, but no, that isn't the problem. I think your 2nd suggestion is right; the XP patch or driver... Time to think again.. I know I loaded a different driver with this phone than I had with my v3xx... DANGIT!! Where did I get it from. I believe it was discussed in the ... ah, Motodev! They have a newer driver, but can't remember if it was specifically for vista. But my phone wasn't recognized either before loading the newer driver... after that, without 5.0, they system recognized it, it showed it was the Z9 when doing a query, but MPT 4.5.6 still wouldn't see it as a Z9, since it wasn't an option. Once I bought the 5.0, all was well (until the other little problems). So I believe you are absolutely right! You need the newer motorola USB driver. Motodev. It has absolutely nothing to do with paying 23 bucks more a month...what a scam...

Posted by: Techno_NOT

Quote:

Originally Posted by DWright93

The latest driver, so far as I can tell, is 3.4.0, which comes with the download for MPT 5.0.7a. This driver, which appears to have been released somewhere towards the beginning of the year, is also available on the MotoDEV site. That is what I have been using (unsuccessfully). I have no idea why the phone will not load either automatically as a plug and play modem or why the phone will not respond to a modem query or load in MPT after manually installing a Motorola "mobile phone" modem in Windows XP.

Posted by: DWright93

Quote:

Originally Posted by Techno_NOT

I have 3.5.0. But I am leaning towards it being a XP/5.0 issue, as in another thread, Roger smith is having almost the same (but different) issue with XP and a V3. The V3 never gave me a problem with 4.anything, but it doesn't work with 5.0 for Mr. Smith....
If you call the moto folks again, ask them if 5.0 was a vista build...