vB Easy Archive - Iphone Battery Only Lasting 1.5 hours

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Iphone Battery Only Lasting 1.5 hours
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Posted by: Adi23

Hi all sold someone an Iphone last week and they now say that the phone's battery lasts 1.5 hours max. They say that they use the phone little if any at all plus bluetooth and WIFI are off. Yet still the phone's battery lasts a mere 1.5 hours.

Do you guys have any troubleshooting tips?

I already told them to completely drain the battery, wait an hour and then recharge it. I told them to turn off WIFI and bluetooth. However, this hasnt helped the issue.

Thanks in advance for the help.

Posted by: xburnerx

Maybe he's pulling a fast one on you. Did it work fine before you shipped it off? Plus even with a crapped battery and all that running you should get at least 5 hours of use. Thats what happened with my first iPhone. Maybe he watched a movie and forgot to mention that.

Posted by: Adi23

Thanks for the reply. I took the phone for her at 4:30 pm when I received it the battery meter was half full. Currently the battery meter is around the quarter mark and this seems normal to me. The phone received 8 calls and two texts so far. Im wondering if she keeps the screen on at all times or something. Im lost, everything appears fine to me and I dont think she is trying to trick me. Any thoughts?

Posted by: BeyondTheTech

Does she use the Auto-Lock feature? If it's OFF, then the screen will just stay on forever. I set mine for 1 minute and poof, it's off.

If it's an iPhone with the standard 1-year warranty, and that person has a legit iTunes-activated AT&T account with an iPhone data plan, I don't see any reason why they can't walk into an Apple store to get a warranty replacement.

I've sold a couple of used iPhones to some people and they've been able to obtain warranty service at the Apple stores. The serial numbers show that it has warranty still.

Posted by: toomer

Was it unlocked, and loaded with all sorts of 3rd party crap?

Any app that doesn't always terminate cleanly in the background (NES emulator comes to mind) can chew up CPU cycles - leading to incredibly short battery life, and n iPhone that feels a bit warm to the touch.

Even my "stock" iPhone did this once. It's a mini computer, sometimes apps lock up. For a day or two, I couldn't figure out why my phone was getting so warm and the battery life sucked. Doing a full shutdown and restart fixed the problem.

Posted by: motormouth2416

Have them cycle the phone, sounds like an app could be running (Mail.app comes to mind with this issue as sometimes it gets stuck checking mail over and over). Also, assure the screen is turning off. If these suggestions don't help, and she's using a completely legit AT&T plan, head to an Apple or AT&T store, they will replace the phone.

Posted by: Adi23

Well im not in the U.S. so I would have to do the replacing. A question though, how do you close an application on the Iphone? Just hit the home button after you are finished? That doesnt seem to work because I did that with the calculator and when I went back to the calculator the figures I entered previously were still there.

Posted by: signori

Quote:

Originally Posted by Adi23

Well im not in the U.S. so I would have to do the replacing. A question though, how do you close an application on the Iphone? Just hit the home button after you are finished? That doesnt seem to work because I did that with the calculator and when I went back to the calculator the figures I entered previously were still there.

The calculator just saves the numbers. Even if you turn the phone off and then on the numbers will still be in the calculator. Does not drain your battery.

Posted by: JonnyBruha

Quote:

Originally Posted by Adi23

If you hold the home button with the application open, it will close the app instead of just keeping it running in the background. It takes a couple seconds though.

Posted by: Derek Zoolander

You have the phone back in your possession? I would just refund her and sell the phone again to someone else. Sounds like a problematic, whiny, shady buyer...

Posted by: Adi23

Quote:

Originally Posted by Derek Zoolander

You have the phone back in your possession? I would just refund her and sell the phone again to someone else. Sounds like a problematic, whiny, shady buyer...

Hi Derek, you said it, I have decided to give her a brand new one. The thing is though although she only got the phone last Thursday it has a huge scratch near the top ear piece and two noticeable dings at the back. Im kind of annoyed but whatever.

Posted by: motormouth2416

Apple should exchange it at no cost for you. I just exchanged mine after similar problems. It just started lasting only 2 hours or so spontaneously.

Posted by: vsc

Exchanged a iphone for this reason and the same problem occurred. But I found if I sync'ed with my travel computer no problem. But I sync'ed with my home machine the battery would be dead in hours.

I reloaded iTunes on the problem computer and never had this issue again. No kidding.

I found this because I replaced the iphone on travel and had to get the phone going again with something (e.g. my travel computer). Normally I don't try to sync with more than one system given that the phone really doesn't support this.

Reloading iTunes is something to try....

But on the other hand most likely the issue is a stupid 3rd party app that is preventing the phone from going to sleep.