vB Easy Archive - Feature Flip'in

Pages: 1

Feature Flip'in
(Click here to view the original thread with full colors/images)

Posted by: JIXXER

I was wondering how many people are getting ripped off by Feature Flipp'in? I'm am losing so much money because AT&T allows this fraud to happen day in and day out.

Isn't it GREAT that the company allows people to go into customers accounts and change features without the customer knowing. The FCC and who ever should look into this.

Posted by: scikotc84

This has been an issue for many many moons. There are alot of people have this problem. As a CSR we make commission on features (see other thread) and it happens to me too. We have a reconciliation form that we can fill out when a feature has been changed without following proper procedures. The only problem is that it's darn near impossible to find the time to properly research and fill out the form. I can only imagine the store reps have access to a similar form.

Posted by: lowkey16

Quote:

Originally Posted by JIXXER

I was wondering how many people are getting ripped off by Feature Flipp'in? I'm am losing so much money because AT&T allows this fraud to happen day in and day out.

Isn't it GREAT that the company allows people to go into customers accounts and change features without the customer knowing. The FCC and who ever should look into this.

if you knew anything about the new comp plan you would know this is no longer an issue

Posted by: JIXXER

Quote:

Originally Posted by lowkey16

if you knew anything about the new comp plan you would know this is no longer an issue

The new comp plan does NOT prevent this

you just make less for a filp

Posted by: JIXXER

Quote:

Originally Posted by scikotc84

This has been an issue for many many moons. There are alot of people have this problem. As a CSR we make commission on features (see other thread) and it happens to me too. We have a reconciliation form that we can fill out when a feature has been changed without following proper procedures. The only problem is that it's darn near impossible to find the time to properly research and fill out the form. I can only imagine the store reps have access to a similar form.

We have the same form I'm an RSC. You are right who has time for it.

I guess the company likes to post false numbers to their share holders.

Posted by: lowkey16

Quote:

Originally Posted by JIXXER

The new comp plan does NOT prevent this

You just make less for a flip.

totally not true, if it's a straight up flip you get absolutely nothing. that's the whole point in the new comp plan, so that if customer service takes your feature off and puts it back on...you dont get charged back on anything and the person that does the flipping doesn't get paid anything

Posted by: ivwshane

Quote:

Originally Posted by JIXXER

We have the same form I'm an RSC. You are right who has time for it.

I guess the company likes to post false numbers to their share holders.

Its no longer a form you fill out and submit, it is now done from a website (if you don't have the link I can pm it to you tomorrow).

Posted by: scikotc84

I remember now about reading about the new commission plan for RSCs and it does sound like a better system than previously. They still screw us on ours. If a feature gets removed for any reason and not added back correctly then i'm not seeing a dime.

Posted by: The Champ

I believe our commission structure has changed here...no more flipping. You only get paid for net adds.

Posted by: Wired_Can08

We have had 3 employees fired for it in my store alone. They are watching that bigtime.

Posted by: cingman66

Quote:

Originally Posted by ivwshane

Its no longer a form you fill out and submit, it is now done from a website (if you don't have the link I can pm it to you tomorrow).

Does this website work for Agents, or just COR?

Posted by: ivwshane

Quote:

Originally Posted by cingman66

Does this website work for Agents, or just COR?

I have no idea but I'll take a look tomorrow.

Posted by: speakindutch

It was my understanding that commission is based on the net feature sale, but the full feature value counts in the DSR. Is this true or is my illustrious leader an idot? If it is true it will not prevent flipping.

Posted by: lowkey16

Quote:

Originally Posted by speakindutch

It was my understanding that commission is based on the net feature sale, but the full feature value counts in the DSR. Is this true or is my illustrious leader an idot? If it is true it will not prevent flipping.

the text book definition of feature flipping is to take it off and put it back on in your codes so that you get commission. seeing as how the rep that originally sold the feature no longer loses that commission, feature flipping ceases to exist. sure it'll show up on dsr as them selling the feature, but they get absolutely nothing off the sell unless the feature had already vested

Posted by: SoCal91302

Quote:

Originally Posted by lowkey16

So another stipulation has been added? If a feature has vested.. you get paid for it even if it's of the same "family" and you are not the original rep? Where is any of the documented? Not that I doubt it.. but I need it to share with my coworkers.

Posted by: dalynqwent

Well, I'm an RSC in a COR store in the Was/Bal market, feature flip'n isn't officially dead, but it'll deter those who were doing it big time. I'm pretty sure everyone who is a rep has done it knowingly or didn't know. The new comp plan just deters from it more because you aren't really gaining anything. ive been a victim of it, I'm sure you all have as well. It happens, and we've dealt with it. They changed it accordingly. It also will weed out the real sellers from those who can't sell. I've seen people do it and literally make quoata just off flipping features, plus what they actually sell. I know personally I can do 1700-2100 in features per month AFTER chargebacks with about 90 ops.... People in DC like blackberry's LOL, but when I see people with 4000 AFTER chargebacks in features with like 60 ops, hello RED FLAG!!! Tough to see what people are going to do now..

STOP FLIP'N!!!!

Posted by: cingman66

As far as I can tell, none of this has taken effect yet...so what gives? Is there really a plan in place to prevent flipping, and if so, what the heck is it? What are the details (without speculation)?

Posted by: lowkey16

Quote:

Originally Posted by cingman66

As far as I can tell, none of this has taken effect yet...so what gives? Is there really a plan in place to prevent flipping, and if so, what the heck is it? What are the details (without speculation)?

what do you mean you can't tell that this has taken effect? it was as of april 1, that's why MyComp has yet to be updated...because they're having to completely rework it so that features are properly calculated.

according to my RDM if a feature has been vested, the rep that changes the feature gets full commission. i still don't understand how anybody can say that feature flipping isn't dead, technically speaking it's not...but the whole purpose in flipping has been negated and you'll never know if it was flipped or not because it'll never show up in MyComp

Posted by: SoCal91302

Quote:

Originally Posted by lowkey16

DSR still shows it as a full feature.. so people will still do it to "hit their metrics".

Posted by: anubis9278

Quote:

Originally Posted by cingman66

Does this website work for Agents, or just COR?

just COR. agents need to go through their RAE.

Posted by: cingman66

Quote:

Originally Posted by lowkey16

Well it has NOT taken effect in the Agent channel...at least not in New England.

Posted by: smg1976

I know of a person in our store who even flips insurance (even though we don't get paid on it) when doing upgrades. This person claims that every time you do a rate plan change, you have to remove and add the feature, because it "disappears" after you do the rate plan change (only true on Family plans, and not on all the features-yet it's being done on individual plans as well by this person). This person has flipped features on people in our own store, which is just wrong (I know it doesn't matter this month). But it has created unnecessary chargebacks on people within our own store. This might sound trivial, but it's not exactly a team-building mentality.

This person is always struggling to meet quota, and is never in the top 3 at our store at the end of the month.

I think this may fall in the category of COBC violation.

Posted by: drewyehboi

Feature flipping is no longer an issue. The only way you will get charged back is if you add a $20 feature and someone changes it to a $15 feature. You would get charged back $5. The DSR does not reflect these changes but your paycheck will. If you don't understand how the new pay plan works you should check with your manager, unless in many cases they are idiots then you can ask one of your coworkers.

Posted by: smg1976

It will be great to be able to FINALLY check MyComp next week for this month.

Posted by: lowkey16

and dsr has been updated to where it will show the "net feature total" starting next week, this is the amount that you'll get paid on