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T-Mobile (UK) Changes to T&C's June 08

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Posted by: kiesy

Hi All

I Have just received a new and improved (apparently!) set of Terms And Conditions from T-Mobile UK. I am still in contract with them until september and was wondering if any one knows whether i can cancel my contract with no early term penalty.

One of the sections added is as follows:

"2.11.2 If you are a consumer and the change is of material detriment to you, we will send you written notice one calendar month before the terms and conditions are due to change. The new terms and conditions will apply to you once the calendar months notice has run out unless you terminate your agreement with us within that notice period. If you do this you won't have to pay any termination charge that would otherwise apply."

The main change to these T&C's that I can see is the next point:

"4.4.2 You must pay your bill by the date set out on it. If you don't we may suspend your services and charge interest on what you owe at 2% above the base rate of HSBC Bank Plc. We will use the base rate in force on the date of the bill, and charge interest on a per annum basis calculated daily, until you pay."

This is the first time I have seen a mobile network charge this way for late payment and was wondering if this substitutes a "material detriment" or if any one could clarify what they mean by material detriment?



Posted by: desert-orchid

Quote:
Originally Posted by kiesy
Hi All

I Have just received a new and improved (apparently!) set of Terms And Conditions from T-Mobile UK. I am still in contract with them until september and was wondering if any one knows whether i can cancel my contract with no early term penalty.

One of the sections added is as follows:

"2.11.2 If you are a consumer and the change is of material detriment to you, we will send you written notice one calendar month before the terms and conditions are due to change. The new terms and conditions will apply to you once the calendar months notice has run out unless you terminate your agreement with us within that notice period. If you do this you won't have to pay any termination charge that would otherwise apply."

The main change to these T&C's that I can see is the next point:

"4.4.2 You must pay your bill by the date set out on it. If you don't we may suspend your services and charge interest on what you owe at 2% above the base rate of HSBC Bank Plc. We will use the base rate in force on the date of the bill, and charge interest on a per annum basis calculated daily, until you pay."

This is the first time I have seen a mobile network charge this way for late payment and was wondering if this substitutes a "material detriment" or if any one could clarify what they mean by material detriment?


when did you receive this letter? have you contacted t-mobile yet? if you have, what was their response? i would be very interested to see if it is possible to do this. please could you update as and when you get further info regarding this.

thanks





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